We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Two parcels collected and delivered by Parcel force in 12 hours. Brilliant price and service at this very busy festive time of year. Delighted. Recommended xxx
22/12/21 by Trev Waters
Straight forward process. Parcel delivered to USA in time for Christmas, despite current delays.
22/12/21 by Customer
Parcel Monkey site was very simple to use and delivered the service without a hitch
22/12/21 by N.ireland
well done you
22/12/21 by Mr Hudson
The easiest way to send items to addresses usually out of normal postage rates from Royal Mail and FedEX such as Jersey, Channel Island and Scottish Highlands.
Easy to use and fast customer service if needed!
22/12/21 by Tom
Absolutely horrendous. This will be the last time I use you. Sending a package abroad is one of the most awful times I have had. This parcel was due to be delivered nearly a week ago. It is apparently stuck. No contact has been made to the person it was addressed to. The label left the contact number as 000000000 instead of the phone number I put on the form when completing the form before purchase. Abismal service
22/12/21 by Karen Harris
Great service.
Easy to use website. Customs paperwork feature is excellent and straightforward.
22/12/21 by StarCruiser
Booked a shipment from Australia to the UK. Shipment was on hold for a week, so I contacted Parcel Monkey. They told me that I needed to contact Courier, so I called them, twice. Courier said they were unable to contact me as my email was not on the waybill (assuming it was parcel monkeys). Now the box is being returned to the collection address, and I am out of pocket hundreds of pounds ££. Awaiting a response from Parcel Monkey. Courier suggested using someone else in future (not Parcel Monkey). Nice one parcel shonkey.
22/12/21 by Paige B
Picked and paid for next day delivery and collection from house. No no collection attempt made, no answers, not able to speak to anyone and no attempt to refund next day delivery charge. Anything goes wrong and parcel monkey will not help you. *****Beware******
22/12/21 by Stuart Prosser
Easy to use, good number of options and local drop off points
22/12/21 by hugh
Exellent service fast and reliable got the job done for me
21/12/21 by Mr Chesney
When I send any parcels to my son in USA, I always use Parcel Monkey as they always get there in the time they say.
Thank you.
21/12/21 by .Diane Church
First time customer and delighted with the service.
Pick up happened when it was expected
Documents needed were available and easy to complete
Price very competitive
Parcel arrived in good condition in time for Xmas
Will use again
21/12/21 by karen hogg
Excellent service
21/12/21 by Valerie Peverett
Booked next day delivery, stayed in all day and worked from home for parcel to be collected. No one turned up, no email, no update and no way of contacting anyone as was told to wait until 8pm which is conveniently when they close! AVOID AT ALL COSTs!
21/12/21 by Danielle Wood
First time I’ve posted overseas and was really pleased with the service. Parcel collected when advised and tracking app great to check progress. From collection to delivery at this time of year took only 4 days to the USA. I will definitely use this service again
21/12/21 by Lynn Hirst
Great efficient service. Lovely collection driver.
21/12/21 by Samantha
Took our money but didn’t provide the service that they promised. They kept our parcel for around 6 days, and then returned it, claiming that the recipient refused to take it. When we queried this with the recipient we were told that there is no reason that this would happen. Unreliable and unhelpful. I cannot recommend this company.
21/12/21 by Customer
Never turned up to collect the parcel tried to get in touch but no reply avoid at all costs
21/12/21 by Christopher Siepen
I really like Parcel Monkey. I can use it at 11pm and have the package collected the next morning and if I make a mistake all it takes is an email and as soon as you hit send you’re already getting your resolution and reply. It’s just a brilliant company.
21/12/21 by Colin McIntosh
I really like Parcel Monkey. I can use it at 11pm and have the package collected the next morning and if I make a mistake all it takes is an email and as soon as you hit send you’re already getting your resolution and reply. It’s just a brilliant company.
21/12/21 by Colin McIntosh
PLEASE DO NOT BOOK PARCELFORCE DELIVERY!!!!!! IT HAS BEEN 1 MONTH AND YOU WILL NOT GET REFUNDED .PARCELMONKEY DO NOT TAKE ANY RESPONSIBILITY FOR YOUR ORDERS BEWARE!!!!DO NOT WASTE YOUR MONEY
21/12/21 by ERGIN ERGEN
Quick easy and reasonably priced
21/12/21 by Shakeel
Absolutely fantastic company will definitely use you again ???? ????
21/12/21 by Customer
Booked for Parcel force express 24 yesterday. Have stayed in all day. the collection window is apparently 8am-6pm. At midday I asked if I could be told where the driver was and parcel monkey have absolutely no idea. They apparently dont have this information - which as you can imagine is utterly useless. I have then tried to contact them with no response because what exactly do you do with the ability to book a collection and then utter nonsense customer service? I tried contacting Parcel Force who are equally useless and have no way to say no one came to collect. So despite paying a ridiculous amount of money for a premium service apparently they couldnt care less. I honestly cannot see the point in a service like parcel monkey because its tantamount to a scam quite frankley. UPDATE 6.07pm Now my parcel has been rebooked in for TOMORROW - Which I did not ask for I asked for a refund because how can I trust the parcel which is supposed to arrive tomorrow will actually be collected?? It is nonsense. Still no response from PM. I have looked at trying to book a drop off service and its going to be £10 more now and yet I still have no idea if this parcel will actually ever get collected.
21/12/21 by Sa
Parcel not collected
21/12/21 by Scholefield
I used to work in the offices of a commercial shipping firm that sought out the best deal for its national, commercial customers. Parcel Monkey do this for ordinary individuals. I cant believe the cost difference between different shipping firms but Parcel Monkey take all the pain of searching for the best deal, away. Thank you Parcel Monkey.
21/12/21 by Alex M, Welwyn
Excellent service. Sent 2 parcels. 1to Guernsey and 1 to French Alps. Both arrived within a few days. Have used Parcel Money for about 4 years now and it has always been very satisfactory.
21/12/21 by Customer
Terrible. Had my customer waiting for a week. Parcel did not collected. I had to call parcel force every day. Parcel monkey does not have a phone line. Over prices as well.
21/12/21 by Malik Aaron
Excellent service easy site to use
21/12/21 by Gerrard Boyle
Excellent price and service. Will definitely be using again.
21/12/21 by Lynne S
The parcel was delivered very quickly.
21/12/21 by Caroline
Very good service. Was collected and delivered as promised.
21/12/21 by Sharon Harvey
Appalling service I sent a parcel to USA on 11th December 4 day service for Christmas - I tried to track its progress on Parcel Monkey site but no tracking update it was sent with DPD so tracked via their site 13th December says has left the country. 20th December still says the same so I contacted parcel Monkey via email (only way to speak to them) They came back and told me my parcel is on hold at depot as I should have addressed with FULL christian name (nowhere on form does it say this) I gave Parcel monkey both my email address and phone number surely someone should have contacted me to update with new full name DPD now tell me parcel is on its way Parcel Monkey tell me however that as it sat in holding it may just be delivered back to me!!! Why is it that I can get info from DPD even though Im not the client whereas Parcel Monkey doesnt know whats going on!! No Christmas presents for Grandchildren this year!! Grr!!!!!!!!
21/12/21 by Karen Withers
Parcel to Australia from Ireland took just 5 working days
Thanks
21/12/21 by Jacqueline connolly
Simple to use
Parcel Monkey is my go-to site when Ive a parcel to send. Never had any issues. Highly recommended.
21/12/21 by Jane
Collected when they said they would and delivered safely.
21/12/21 by Customer
Excellent service as always, thank you
21/12/21 by R. Trinder
Excellent service as always. Thank you.
21/12/21 by Adrian Smith
Required very complicated customs forms that were unnecessary for shipping to the USA
21/12/21 by J Curran
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