We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,627 reviews.
Excellent service . My parcel was picked up and delivered safely . Very efficient service I will definitely be using you again !
28/12/21 by Rachael
Everything on time polite driver. Proof of pick up would be helpful.
28/12/21 by david brown
Collected on time, and delivered on time. Quick and efficient. Friendly drivers too.
28/12/21 by Jolene
Efficient good communication and delivered as promised
28/12/21 by Hayley Flavell
This isn’t a bad review of just parcel monkey but parcel force aswell selected a 2-3 day delivery service my parcel was collected on the 18th of December and has been prepared for departure since the 20th of December which has ruined my boys Christmas as there presents wasn’t in Poland in time
28/12/21 by Customer
Easy to use and great prices especially when posting abroad which has become rather complicated.
Will definitely use again.
28/12/21 by customer
Good service but slower than the 3 - 5 days advertised
28/12/21 by Katie
Good service
28/12/21 by Martyn vevers
Collected on time was ment to be delivered in 4 to 5 days posted it on 16th of December its now 28th of december and still not received it
28/12/21 by Matthew woods
Extremely easy to book a courier. Good support when needed.
28/12/21 by Mr Berman
Parcel was booked with Courier next day delivery. Not collected for 3 days and then not delivered the next day, but told that I have to wait for the next business day. So one week after my next day delivery order, this still hasnt been delivered. Pathetic from both Parcel Monkey and Courier. When someone did collect it, it was from a person in a grubby white van. This isnt even Courier, its a sham scam. Avoid
28/12/21 by Simon
Great service again thank you. I really wouldn’t use any other service.
28/12/21 by Kathy O
Very fast efficient service
28/12/21 by Val
First time I’ve used this service and I’m really impressed with them I’ll definitely be using again . My parcel safe within the time stated.
27/12/21 by Julie
Delivered on time
27/12/21 by Ram Thiagarajah
Easy to arrange. Delivered on time . Good service
27/12/21 by Phil Miller
Have used several times and always been first class.
27/12/21 by Mary Doll.
I purchased an item from well known retailer - then tried to return it. The experience I had with the default courier was terrible, twice, and would defy belief (if I were to tell you the week-long story). Fortunately, the well known retailer responded to my cry for help and pointed me towards ParcelMonkey - and the return was then dealt with smoothly, and very quickly.
27/12/21 by Mrs. Honest in Edinburgh
Perhaps unfair to Parcel Monkey but having paid an excellent price for a Christmas Gift parcel to France , it was delayed for 2 days or more while I received demands IN FRENCH for €19.50 VAT on a £15 Teddy Bear . I actually thought it was Spam . Punishment most likely for Brexit . We should sink their fishing boats lol.
27/12/21 by Alan Lamont
Really really impressed. Booked a delivery before Christmas and arrived on time. Was able to get everything sorted and compare my options easily and the instructions to send everything were straightforward, really happy with Parcel Monkey.
27/12/21 by Danish Mistry
Perfect service yet again. Speedy, cheap and did exactly what they said. All pressies recd for Xmas Day . Thank you.
27/12/21 by Alyson Jackson
Absolutely awesome service!
27/12/21 by Miklos Toth
Simple, easy and better than parcels2go
27/12/21 by MR COLE
just as it said on the tin
27/12/21 by Colin Johnson
Very positive experience. Parcel pick up was as scheduled (text reminders very useful!) and paperwork for my overseas parcel was easy to download and complete. Parcel arrived in Australia within seven days - in time for Christmas - in perfect condition. I will use this service for future package shipping.
27/12/21 by customer
Great service!
27/12/21 by customer
Exceptional delivery time from the UK to Germany, at Christmas time too! Would have no hesitation using again.
27/12/21 by nannette kirkman-graham
We ask for collection on Wednesday but parcel was not picked up until Thursday,
27/12/21 by Robin Colla
Quick service at a great price. Delivery in 18 hours 350 miles
27/12/21 by mr phelan
As always 100% spot-on - PERFECT
27/12/21 by Raj
Brilliant service
27/12/21 by Customer
Brilliant International Service.
Parcel was delivered efficiently despite the laborious extra paperwork involved thanks to Brexit!!! The box was dropped off at the Post Office on 15th December and delivered at its destination in Seville Spain at 19.24 on the 21st December well in time for Christmas. Brilliant service. I would most definitely use again.
27/12/21 by Mary
Great price and options, managed to get xmas presents all out on time after Covid prevented travel
27/12/21 by DillonsPoint
Always dependable
27/12/21 by N Finnamore
First Class Service - Highly Recommended - AAA+++
27/12/21 by Stephen McDermott
Our parcel got lost and I was told that the dispatcher Parcel Monkey had put it on a pallete to the destination, the courier Courier reported they had the assignment number but the parcel wasnt on the pallet. Tracking just said delayed. After several days and emails, phone calls I kept getting the same story. The parcel was eventally delivered but Im disappointed that neither company took responsibility for losing the parcel in the first place. I wont be using either service again.
27/12/21 by Skedges
My parcel left the UK 16 December and still has not been delivered to Dublin in Ireland!. So no cards or gifts have arrived on time. Hugely disappointed as we had to cancel our trip home again this Christmas.
27/12/21 by Michelle Hurley
All round excellent service
27/12/21 by Customer
PArcel was not delivered
27/12/21 by Customer
Great service from DHL collect an d next day delivery, keen price and all went to plan
Only criticism would be that there was no advice on what time of day the courier would collect meaning I could not plan my day.
27/12/21 by Allan Baker Customer
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