We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Easy to arrange, picked up and delivered quickly and efficiently
14/04/21 by Jason H Davis
Brilliant service. Fast, efficient and cost effective! Will definitely use again
14/04/21 by Scott
I used parcel monkey to arrange parcel delivery which would include next day delivery. The parcel was delivered 5 days late after countless calls to Courier. I contacted parcel monkey 3 times and got fobbed off with we have contacted the courier company with no real update on what had happened to the parcel. I still haven’t heard back. I only know it was delivered as I chased Courier persistently myself. I won’t be using either company again. The parcel had goods to the value of £350 in it and the whole process caused me nothing but stress. I will be steering clear of both companies in future. Shambles.
14/04/21 by Michelle Pringle
5 star excellent service, a premier provider
14/04/21 by ian corbin
Did not collect parcel on time
13/04/21 by Mr Clark
I have used the company several times and when there have been issues of non or late delivery, some of their staff are helpful, others are useless. Ok if everything goes to plan. Prices are good but instructions for completion of export forms is unclear. Nowhere does it state that you need to attach 3 copies of the form to your parcel. I only found out by contacting them about something else.
13/04/21 by Supersonic
Easy to use. Good price and postage label available within a few minutes.
13/04/21 by jim
Great service .....all arrived safe n sound. Defo use service again ????????
13/04/21 by Julie White
Parcel Monkey helped sending heavy parcels easy.
13/04/21 by Customer
Great service with parcelforce, just took a bit longer to pick up than expected.
13/04/21 by Martin
picked up on the 8th and not delivered till 12th and was a 48hr service
13/04/21 by Customer
I was looking to get two packages picked up from Reading and brought to me in South West London. The website was easy to use. It allowed me to do a comparison on sending multiple packages, unlike some other sites. It also gave me much better prices than the delivery firms own site. All worked as promised.
13/04/21 by Customer
First of all when I put in the parcel information you did not correctly match with Currier services properly so the prices displayed were incorrect. Actually do you know what I can’t even be bothered. Simple fact of the matter is that I won’t be using your third-party service anymore.
13/04/21 by Customer
Very easy to use with plenty of options.
I will definitely post with Parcel Monkey again.
13/04/21 by Ralph Littley
very smooth and hassle free
13/04/21 by Steve Houckham
It would have been better to have the driver provide the labels and pro forma as so many dont have a home printer. I had to go to a local print shop. But when the driver collected it looked like he may have had a lable, not sure
13/04/21 by Valerie18
easy to use and everything arrived promptly
13/04/21 by linda robinson
quick and easy to deal with
13/04/21 by customer
Pick up and delivery was a day later than scheduled. I wont use this unreliable service again.
13/04/21 by Margaret Sleep
Excellent quality service, on time
Recommend to everyone
13/04/21 by Mr Aden Chaudhary
Courier failed twice to collect parcel despite two collection emails. and Parcel Monkey just offered to rearrange collection. No compensation for a failed service on a next day delivery.
13/04/21 by Keith Walby
Great service.. Great to be able to track your item/ parcel from collection to drop off.. 10/10
13/04/21 by Mark Lewis
Easy to use. Best prices and export help.
13/04/21 by Ms TC
I’m delighted with this service. Heavy items well handled- tracking excellent- delivered rapidly
13/04/21 by Dear Mr Hallam
Appalling! Delivered to wrong address. Toolkits required for training. Vanished into thin air. I will be claiming compensation
13/04/21 by Lisa
Good and fast and efficient service, will use again for sure!
13/04/21 by Customer
No one turned up for collection. Have tried to contact them nothing. Totally rubbish
13/04/21 by Mrs Pike
Easy to book, used the home collection, item collected on time. Great service. Will be using again.
12/04/21 by Martin Miller
Great service
12/04/21 by Mrs Phillipa Blake
kept informed about delivery date and time, all arrived in good condition so rather happy
12/04/21 by Patrick Newsam
Excellent quick service and value for money. Highly recommended and will use again
12/04/21 by Customer
Very clear guidance on the website had good reviews and was easy to organise a supplier rather than having to wait in a long queue at the post office.
12/04/21 by Neil Gallagher
This is the second time, I’ve used Parcel Monkey and so far been very impressed with the quality of the service and the delivery of my items
12/04/21 by Customer Sheffield
Quick and easy, excellent service
12/04/21 by Carol McAuley
Parcel arrived 2 days late; didnt receive any notification to let me know
12/04/21 by Susie York Skinner
Parcel was delivered to totally the wrong place and I am getting no joy in them finding it. It has been over a week now. All they have to do is ask parcel force where they took my parcel. My fault for using a middle man company that does absolutely nothing, I will not use them again they are an absolutely pointless organisation.
12/04/21 by Andrew Mitchell
Far better than parcel2go
12/04/21 by steven gorman
Use Parcel Monkey a lot and they always get me the best deal.
Very professional, prompt, and the prices are brilliant
12/04/21 by Miklos Toth
Great Job, Well priced
12/04/21 by Customer
I needed to arrange shipment of equipment urgently to a client and Parcel Monkey is always my first choice. I was able to arrange the shipment very easily and I have a collection point just 10 minutes away. My printed label was scanned quickly and my client took delivery of my parcel the next day and even earlier than predicted. Tracking details were provided to both myself and my client so an excellent service.
12/04/21 by Chris Litton
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