We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Everything went smoothly. Perfect
27/04/21 by Mr Dermot Clancy
Parcel wasnt collected on the pre-arranged date. Tracking said the courier had attempted collection but hadnt (CCTV proved this). Re-arranged collection and promised upgraded to 24hr. This didnt happen and parcel was a day late.
27/04/21 by Neil McGreevy
I was charged twice to send same parcel and even though I have sent a screen shot as requested parcel monkey have still not reimbursed my money or acknowledged receipt of the 2 emails I have sent them showing this information. Apart from the fact they can see I only had one parcel going out for this amount so why were they even requesting this information. 3 weeks later still no response or refund!
27/04/21 by ANNE STEPHENSON
Always an excellent service.
27/04/21 by Sheila senior
Good easy and affordable way to send parcels
27/04/21 by Bruce of Ballater
Great service
27/04/21 by Mrs Joanna Norman
Didn’t arrive
27/04/21 by S Salhotra
I would definitely ParcelMonkey. A most efficient service. Speedy and reliable with accurate updates of the parcels journey. Great job. Well done.
27/04/21 by Heather McBrien
Absolutely terrible service Avoid at all costs Damaged both my parcels and then refused to refund for inadequate packaging when proof was sent that itmes where bubble wrapped then put in cardboard boxes and then shrink wrapped.
27/04/21 by Mosh
5th day now and parcel still not collected. £32 for what. The service is appalling . I dont want you to blame the courier and say its nothing to do with you...fix it you took my money so yes it is something to do with you. Avoid .
27/04/21 by Glennys Wiggin
Excellent service. I have used Parcel Monkey in the past but this is the first time post Brexit.
My parcel was from the UK to France and Parcel Monkey helped with links to customs forms which made the process simple.
Parcel arrived quickly without any fuss.
Excellent
27/04/21 by Nicholas John Dawson
Quick easy and cheaper than the alternatives!
27/04/21 by Customer
I dont know how people Rate this service I have had 2 failed collections been waiting 2 days and now I am still waiting for a Refund Appalling Service
27/04/21 by Dave Copperfield
Yes they were exsteamly helpful, on time for picking parcel up and receiving it to where it went.
27/04/21 by janet bryan
Happy with the picked up with no problem and the place to sent back got it ok no damage
27/04/21 by carolyn tandy
Quick and easy thanksP
27/04/21 by Peter
Great reliable service
27/04/21 by Michael Mansell
My parcel has not been collected after 2 failed requests 6 days after initial request. Still sat here
27/04/21 by Customer
Cannot fault....excellent service at a very good price.
27/04/21 by John cordall
Pros: good service, price is competitive
Cons:
+ cannot book multiple packages at once, e.g. with chosen DHL service, you have to finish one by one.
+ cannot edit package once finished, only can remove and start over.
+ labels arrangement is poor, not optional for different types of label paper.
27/04/21 by Phil Ngx
easy to use website, and good prices
26/04/21 by toots
Everything went according plan.
26/04/21 by Paul
Easy to arrange, good prices and arrives in good time. Highly recomend.
26/04/21 by zoe
Easy to use, great service. Competitive pricing for individual user.
26/04/21 by Peter
Having booked a parcel from the UK to Sweden their agent dpd delivered it to the Netherlands and having paid the new post Brexit VAT and Import taxes the agent promptly returned the parcel back to me. So I have paid Parcel Monkey to act on my behalf placing the shipment and also import duties for a parcel I now have again, waiting to find someone else to deliver it. I have tried to discuss this with Parcel Monkey who just hide behind a web based help centre and have no phone number to discuss the problem to refund my Parcel Monkey payment and also their agents fees. No proceeding to the Credit Card recovery process to attempt getting payments reversed.
26/04/21 by Robert Foreman
I recommend Parcel Monkey to all friends.
Very quick and easy to use.
26/04/21 by Keith Clements.
Great service.
26/04/21 by Miss Claire Grey
people dont use this company they took from me 1290 pounds to deliver boxes to 2 different locations since the 19th of April and my boxes still in the UK for check and when i asked them to send me the boxes back they said ok but you want be refunded. 1290 will be taken from me and job wasnt done. Dont use them people!!!!
26/04/21 by Samar Hammoud
This is the last time I use parcel monkey for anything where reasonable care needs to be taken. This is the second time something has been damaged in transit.Based on my first experience even though I packed the item well with two cardboard boxes I hold zero hope of getting anything through the so-called insurance and compensation scheme. By comparison Hermes has a relatively straightforward procedure and pay out reliably if things go wrong.. Parcel monkey are a poor company who will do anything to blame you rather than pay out on valid compensation insurance claims.
26/04/21 by Nick
All straightforward. I would have liked to have been able to see a time for collection, but other than that, OK.
26/04/21 by Pamela D
Very easy website to use and cheaper than Royal Mail. Ive used Parcel Monkey a couple of times and recommended them to friends.
26/04/21 by KensiDeeksfan
Excellent Collection and Delivery with DHL Courier within 48 hours of booking
Courier company kept me updated so knew within one hour what time to expect the parcel Arrived within time quoted .DHL Courier was polite and professional .Parcel was received undamaged.
Booking Made via Agents Parcel Monkey
Would Use Again
26/04/21 by Customer
Using dpd. Sent parcel to Austria, it was returned almost 4 weeks later because recipient did not pay duty etc., in time allowed. This was because email sent to her went into junk mailbox. Although they had her phone number did not bother to ring her or send follow up email. Decision to return parcel made very quickly. Had to pay again to have parcel returned. Tracking facility useless and simply said there were no tracking events for this parcel.
26/04/21 by Dr Ian Frowe
This the first time that I have used Parcel Monkey. Its a quick way to find out prices for parcels to be shipped worldwide. Once I picked, which carrier to used the rest was easy and quick to complete. I will use them again.
26/04/21 by Richard Tottle
Recommended to Parcel Monkey by the recipient of three higher value parcels I needed to send him. Easy to use bookings page which threw up multiple options at a range of prices and carriers. Opted for Parcel Force Collection with 24 hour delivery and £800 insurance cover.
A cross check with the PF website showed that the Parcel Monkey site was a lot cheaper for my chosen option.
Paid and confirmatory receipt, parcel labels for the 3 boxes and detailed packing recommendations received by email shortly after.
Confirming email from Parcel Force with tracking number followed. All went like clockwork!
26/04/21 by Tim
Easy to book - trouble free collection and delivery
26/04/21 by Adrian Day
The parcel arrived in Majorca and was ready for delivery on 20th April but 5 days later it still had not been delivered. This may be a local issue rather than parcel monkeys fault
26/04/21 by Customer
It was easy to sort out and lots cheaper than going direct
26/04/21 by Matthew Horton
I shipped a package from the UK to Sweden. The invoice was incorrect, and customs on the receiving end were exorbitant. So they shipped the package back and lost it. Seriously. How lame can you get. I put in a claim almost a month ago, and have gotten nothing but excuses. This company is beyond lame.
26/04/21 by Careful Shopper
The parcel was delivered sooner than expected.
25/04/21 by Lynda - Polegate
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