We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Been using Parcel Monkey 10 years. Fantastic service every time. Wouldn’t go no where else. Even went to Parcelforce direct and the service wasn’t as Good!
16/04/21 by Customer
As always fast and prompt service at fantastic price. Insured parcel up to £1000 for just over £30.
16/04/21 by Jake Maleszyk
Used a few times to ship parcels, both with collection and drop in. Easy to use, transparent prices, flexible options and often cheaper than buying directly from the providers.
16/04/21 by Fabio Gervasoni
Really easy process to book and pay for parcel collection and delivery. Clear prices, no issues. Great!
16/04/21 by Caroline
Brilliant Service - saved about £5 using Parcel Monkey rather than Post Office for same Parcel Force 48 hour delivery. Thank you.
16/04/21 by Mrs A Ackroyd
Only 1 parcel from 2 has arrived!! Very bad!
16/04/21 by Customer
So easy and so quick, the receiver was so happy with her package.
Tracking was on point.
16/04/21 by Customer
Brilliant service very easy to use makes sending larger parcels a breeze
16/04/21 by David Montgomery
Great service, to and fro. Online booking really easy to use, only had issue trying to constantly get into my account. Would accept it and then chuck me out saying email not registered. Worked in the end, good variety of choices for each end of parcels journey.
15/04/21 by Kelly
Terrible service. Parcel was never collected, they had no idea of what was going on with the courier, refused to refund payment due to ‘late collection’ not being covered even though it had never been collected and this back and forth was a week later than the scheduled date! AVOID
15/04/21 by Lewis Cleeve
easy to navigate on website.
15/04/21 by PetkaS
Very easy great business
15/04/21 by Customer
I used the Express 24 Drop off Service because Id used it before and found it to be very easy to use and very efficient. This time I left my parcel at the local PO on the afternoon of the 6th April and it did not arrive at its destination until the morning of the 13th April. This caused a delay in receiving a replacement item which was needed urgently. The only other time Ive used Parcel Monkey I was very happy with the service which was why I used them again.
15/04/21 by Trish
These bozos screwed up my collection. Booked a Courier collection with them, Courier never collected. When I asked Courier why not they said parcel monkey rejected the collection. Then I get an email from parcel monkey asking me to rate them here on trustpilot?? So that’s what I’m doing here. Parcel monkey your service is **** and it was the first and last time I use your cowboy service. Still haven’t been contacted about why my parcel wasn’t collected. Punks! Anyone thinking of using them, DON’T. Just your regular walk-in postage service who won’t screw up such a simple thing. They had ONE JOB.
15/04/21 by Hassan Ahouiek
Sent a parcel to ireland paid next to £30 took 2 weeks then returned as "address wasnt accurate" which the address was perfectly right as Ive sent before. Now their threatening to dispose if I dont pay another £17 for the item to be returned to me. Its ridiculous. No number to call. Just emails.
15/04/21 by Customer
Terrible service. Waited inside for 3 days for a parcel to arrive. Only eventually got this sorted when I contacted the courier direct and had them call the driver on the other line to come collect.. Parcel Monkey had no clue and just an expensive middle man. Now refusing to offer any form of compensation or let me even speak to a manager.
15/04/21 by Luke
Excellent service as usual. Would highly recommend and have done so on several occasions to people looking to send parcels. Thank you for being a reliable reasonable service.
15/04/21 by Mr Robin A Daish
The website is excellent for working out who to send your parcel with, and the tracking was accurate. My parcel took 3 days to arrive which isnt what you expect with Parcelforce24 but possibly not parcelmonkeys fault.....
15/04/21 by Cathy Humphries
1st Class as usual
15/04/21 by Mr Alex Wainwright
Simple to use, and the best prices, never been let down!!
15/04/21 by Mr David Clarke
Two days late
15/04/21 by Customer
Glad to have found this service and saved myself a few pounds.
15/04/21 by Lisa
Perfect service, best price and will definitely use again
15/04/21 by Debbie
Easy, simple and reliable! Successfully delivered my package from the UK to Dubai, with no issues at all!
15/04/21 by Miss Katie MacDonald
Great prompt, efficient and no problems. Definitely use again.
14/04/21 by EGil
Excellent quick easy service, thank you
14/04/21 by CustomerD Keyse
Paid for a pick up and overnight delivery through Courier. Good communication about when when the pick up would happen, sadly the driver arrived two hours late, which meant the overnight delivery didnt happen on the Friday. Courier would not deliver on a weekend because I hadnt paid for that and it arrived on Monday three days late. The recipient who was expecting it on Saturday was not happy. To be fair I have used Parcel Monkey a number of times before without a hitch, so I hope this is a one off.
14/04/21 by Customer
I have not got a recipt or reference of the money I paid. I need to reclaim the money so need a recipt Come on
14/04/21 by Customer
Parcel monkey itself is great- however. I booked through Courier. They didn’t arrive to deliver, when I rescheduled, I was greeted at the door by a rude worker who said “oh glad to see you answered the door this time.” He then proceeded to tell the label I had been emailed was wrong- and refused to scan it.
14/04/21 by Customer
Always a good service and very easy site to use I do recommend
14/04/21 by TYSON NORMAN
I couldnt believe the price for a pacelforce delivery via Parcel Monkey.
Under £9 for a 27kg package !!
14/04/21 by Customer
Whilst trying to sort a problem with a Parcelforce delivery issue, I was faced with endless frustration from ParcelMonkey. They will not pass you directly to the courier in question but also will not help with the issue at hand. Stock responses like "we apologise for the inconvenience" do not help! ParcelMonkey should support their customer not fob them off with lines like "we have passed your comments on".
14/04/21 by VB
Excellent service and very clear and easy Instructions too. I would definitely use this service again. Thank you.
14/04/21 by Trudie Davies
A large parcel was sent by courier at an advantageous price . The parcel monkey website works seemlessly. Excellent!
14/04/21 by Gwyn Mathias
After I complained on Trustpilot, I received this message: "You are kindly requested to follow the email track onto your Parcel Monkey account as the Support team has been in contact with you. " I could find no sign of a message from parcel monkey - they just dont want to communicate with customers. They take money more than once & totally refuse to talk.
14/04/21 by Stuart
Easy to book,picked up on time.courier selected saw fit for package to arrive undamaged and in a reasonable time.
14/04/21 by J Eborall
Easy to use website, price comparison visible, your choice. Either have collected or take to a local drop off point. Love using this site, saves on all the phone calls getting prices,
14/04/21 by Secker & Sons
I am writing this now as even if they collect the parcel there is no way I am using them again. The price initially quoted rose by over £30 once I hit confirm. Strike one. Collection day was yesterday - no communication on when the courier would collect, even the confirmation email didnt give a time window. I had to hunt for the information. The window passed, so I asked on live chat what was going on, only to be told the courier has run out of space on his van. Strike two. If I hadnt contacted them, I would never have known! The person I spoke to (Jackie) was incredibly unhelpful about the whole thing and quite rude. No apology offered, no information provided other than it had been rebooked for the next day. Strike 3 and out. I am yet to receive any communication from either Parcel Monkey or the courier about my parcel being collected. I have little faith it will be and am preparing to have it shipped by other means.
14/04/21 by Holly Siobhan Wing
Very easy to use. Gives a range of options and in my case worked out 60% cheaper than going directly to the same courier.
Would definitely recommend.
14/04/21 by JoBo
Excellent service
14/04/21 by Jo Coughlan
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