We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Absolutely awful! Scam artists! Avoid like the plague!! Failed to fulfill their contract to me (delivery of a small parcel to Sweden). It didn’t get anywhere near Sweden and two weeks later, I was told the recipient wouldn’t pay customs fees (not true, it never got as far as Sweden and she was never contacted). The parcel was eventually returned to Parcel Monkey (not me), who tried to extort money out of me to get them to return the parcel to me! When I proved the parcel had never got to Sweden, they then returned it free of charge, but not before much stress. If you want a stress free life, give Parcel Monkey a miss, the service and customer service is dreadful.
30/04/21 by Carolyn
Always competative prices
Fast and on time
30/04/21 by Customer
Great service !delivered within the time frame stated .Will continue to use this parcel service.
30/04/21 by Customer
Easy to use, competitive prices offered. I printed the return label and dropped it off at the local post office and the parcel was delivered a few days later. Will use it again in the future.
30/04/21 by Maureen
Fantastic service, great choice of couriers. Very easy to navigate website. Nice and easy to use the dashboard and print of invoices.
29/04/21 by Virowall Hygiene
Quick and easy to use and got good value
29/04/21 by PG Taunton
Excellent service. 6 from UK to Norway.
29/04/21 by sharron taylor
To date you have always given excellent service Keep it that way. Thanks.
29/04/21 by CustomerJeremy Barber
Great as usual.....
29/04/21 by neville carpenter
Collected on time and delivered when promised. What more could I ask.
29/04/21 by Graham
We were very impressed with the service. Our parcel was collected from England on 21st April and our relatives in Australia received it on 28th or 29th April. As this was during a time when the world was partially shut down due to the Covid pandemic, we thought this was very speedy. Would definitely recommend. Thank you.
29/04/21 by Ingrid
Excellent service will use again no problem
29/04/21 by stephen hardy
Excellent web page answered all my questions. The information on ensuring that my parcel was packed the correct way. My parcel was duly collected and delivered by my chosen courier.
29/04/21 by Jacqueline Hill
Absolutely fantastic all round and many thanks
29/04/21 by Michael Coleman
I have been using Parcel Monkey now for about 18 months, each transaction is so simple and the quote to purchase is the same.
Put your approximate weight and the dimensions in and BINGO, so simple, and very reasonably priced.
29/04/21 by Deborah Head
Will definitely be using Parcel Monkey again. Its a very straight forward web site, takes a lot of hassle out of looking through lots of different courier services
29/04/21 by Laura Nichols
A very good service indeed. Placed my order and parcel collected the next day and promptly delivered. Very reasonable price and pleasant collection driver. All in all, a good service which i have used on several occasions and will continue to use.
29/04/21 by Amanda
the entire shipping and delivery process ran very smoothly
29/04/21 by Customer
GOOD SERVICE,
HELPFUL STAFF.
29/04/21 by Nuran Ryustemova
Terrible. They will rip you off without explanation or recourse. Beware.
29/04/21 by P Monkey Ripoff
A really straight forward and easy site to navigate.
29/04/21 by tom connolly
super speedy to book deliveries and print labels.
28/04/21 by Claire Pritchard
Good service, clear instructions, parcel pick up point reasonably close, parcel arrived safely in good condition in reasonable time.
28/04/21 by Annie
Great as always,amazing prices and very professional!
28/04/21 by Cristian Stoica
Terrible Company. I would avoid them at all costs. Received a random invoice for over £50 for a delivery that was apparently posted to us. We didnt even post it. I am not sure how they got our email address but on it, there was no information regarding how to pay or what youre paying for. You cannot contact them over the phone just via a meaningless webchat you have to sign up to their website to use and even then they are no help. In this day and age, it is almost criminal to ask for a payment, on something you have no recourse or information on or a phone call to discuss. Maybe its a scam - there is no way of checking. I do not write reviews that often and I felt strongly enough to write this to inform others.
28/04/21 by Bazzag
Really easy to use
28/04/21 by Customer
Excellent service....
28/04/21 by ian thomas
Terrible service, I dont recommend their services. Sent out my parcel since March 2021 for UK to Berlin delivery. Parcelforce was to deliver but Till date 28 April tracking says its in the national Hub in Coventry. We have asked to return to sender in London so we can use another courier company but we havent gotten any response. Very terrible company, I do not recommend using their services as they are not useful
28/04/21 by Stella Martha
Fast and very easy to use service! Used it many times for intl shipping; always a good experience.
28/04/21 by Customer
So easy to use and set up collection.. Will be using again and again :)
28/04/21 by Daniela Dainton
Easy application to use and came up with very cost effective solution
28/04/21 by Anthony Kent
Worst service i ever use. I’ve been told that my parcel would deliver in 3 to 5 days and now is 8th day but still not delivered yet. To much depression for me because it was very important document. And receiver changed his flight because of delays delivery. He need to take documents to other country. I would never recommend to anyone this service. Track just shows your parcel is on vehicle for delivery from last 3 days.
28/04/21 by Customer
So easy to book online and easy to check back on to see status and invoices. Moved across from another well known parcel sending company - best move! AND we get trees planted on our behalf :-)
28/04/21 by AD
Easy to use website. Fast efficient collection and delivery service from the provider I chose. Would use again...
28/04/21 by Customer
Excellent service with no issues at all - will always use this company for sending parcels
28/04/21 by Customer
Never fails me with exceptional service each time I use this company and excellent value for money.
28/04/21 by Rocky Arkwright
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28/04/21 by Mahjabeen Ahmed Islam
Booked International parcel , got collected and delivered promptly with few days.
Excellent service.
27/04/21 by Mr Yunus Patel
Arranged a collection with Courier via Parcel Monkey. Courier never turned up. Parcel Monkey were extremely unhelpful and did not provide a suitable solution. I paid for a service and it wasnt provided, and this caused a weeks delay with my delivery. Wont be using either Parcel Monkey or Courier again.
27/04/21 by Jess Bending
Parcel wasnt collected, when contacting the live chat they only offered to book the collection for another day, (People have a life and work you know, people cant just sit home every day for DX to mess up) then the live chat person crashed, like maybe he couldnt deviate from his Q&A map, so was in a state of Error, like a silly Not, had to email the company who then sorted out the collection. I believe Parcelmonkey should offer to get in touch with their delivery partners to resolve the issues there and then and not BS about rebooking the collection, call them and find out why they didnt make the collection, especially when your customer is saying theyve been in all day expecting the collection.
27/04/21 by Customer
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