We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Easy to book a collection - label provided - reliable service
12/04/21 by DOUG FOSTER
UK parcel delivery with parcel force exactly as described and at a third of the price of booking direct. No complaints
12/04/21 by D L
Brilliant as always - look forward to being able to send to France with you again as you are the best
12/04/21 by Customer
Excellent price. Easy to use. Always choose this service.
12/04/21 by Terri
Cannot fault and great value highly recommend
11/04/21 by terry shaw
Easy & smooth, appreciate the good website.
11/04/21 by Georg Ostrovski
Smooth transit of goods from England to Canada, delivered within the given number of day.
Very good!
11/04/21 by Susan Hall
I was very impressed the website was easy to navigate and the prices vey good. My parcel was collected he next day and arrived at the destination as stated. I will definitely use the service again.
11/04/21 by Tanya Campbell
Excellent service as always
11/04/21 by CustomerAnn
Awful service , over 35% of what we send is never delivered on time , the customer service team are not real help , like most businesses when we find a better service provider we will move away from parcel monkey
11/04/21 by Customer
They had to make 3 delivery attempts before finally being able to get the package signed for. The tracking status kept me informed throughout which was so helpful.
11/04/21 by Lisa
great service
11/04/21 by mr goward
Easy site to use, would use again.
11/04/21 by Alison Garbett
My parcels arrived with holes in the packaging and ripped. My boxes with fragile tape all over were not respected and a mess upon arrival.
11/04/21 by Jessica
Having tried Parcelhero which were very awkward and expensive, I came to Parcel Monkey to ship a parcel to Germany (first time since Brexit) and the admin/customs was a piece of cake by comparison. The online chat was very prompt when I had a minor query and I dropped it off at the Post Office with no issues. Why havent I given it 5 stars? Because I dont know whether it ever reached its destination. I am expecting a refund on my credit card for the part I sent but that will probably take 3 months.
11/04/21 by Dart Motors Ltd
The parcel I sent arrived the next day. I got notified by Parcel Monkey / DHL but the lady I sent it to didnt let me know! Ive used Parcel Monkey for quite a few items now and they havent let me down. Much better than DPD or Hermes!
11/04/21 by RE
Very easy to arrange collection and delivery. I had two items collected for different addresses,but in the same area very local to each other,one was delivered a day later than the first,Im not sure how that came about and I could not give my customer an explanation. Overhaul though a good experience and if parcel monkey were integrated into ebay it would be an extremely useful service for me to use,but that is not a complaint about the service.
11/04/21 by Anthony
A very cost efficient and speedy international delivery. I am very happy with the service provided. I would definitely recommend and use this service again.
11/04/21 by Customer
Excellent and easy to use. Highly recommended and got a great price for the delivery
11/04/21 by Customer
After the initial disappointment with uBS, you offered a smooth experience.
11/04/21 by Customer
The advertising said parcel force would collect and I didnt need to print a label but as the item was 5kg I had to take it to a post office with a printed label. In which case I could have used an alternative shipper at lesser cost.
11/04/21 by Mike Weston
This is the 8th time using Parcel Monkey and the service is excellent, takes the stress and hassle out of sending parcels.I recommended to friends and family who now use Parcel Monkey too and it had helped keep us all connected!
11/04/21 by Frank Street
Brilliant!!!
11/04/21 by Mr Yusuf Salih
would use again - easy to use
10/04/21 by Customer
Fantastic service easy to arrange online. Thanks
10/04/21 by stuart
Paid the postage and got back the package without any explanation why it wasnt delivered...
10/04/21 by Andreja Ogorevc
Have used for a while and normally cheaper than post office services. More recently couriers have not arrived on the scheduled day, when this happens booking through Parcel Monkey is very frustrating as you cannot speak to the couriers DHL/DPD/Parcel Force as you are not the customer. End result is more difficult to fix problems, if you need items to arrive on time this isnt the route to go down even if a little money saved
10/04/21 by William Whitaker
I’ve used Parcel Monkey before successfully if a little slow so they were my go to choice for sending an urgent parcel to Singapore on 30/3 selecting a higher cost option for 2-3 day delivery with pick up from me. By 6/4 the parcel had not arrived and on checking I found it was still in London. After registering a complaint it was duly despatched and arrived out for delivery 9/4. I am disappointed and still waiting for a response to my request for partial refund as I paid a premium for 2-3 days and got a week+ service
10/04/21 by Julie
Scheduled a collection from a third party for delivery to an address other than mine, the whole process went like clockwork. Very please with price and ease of use on Parcel Monkey website
10/04/21 by Jose Veiga-Pires
The tracking did not work. The Parcel Force site only ever said "Advised" and it then disappeared before the parcel arrived.
10/04/21 by Customer
Easy to use website
Reasonable in price
Simple drop off
Quick In receiving
10/04/21 by Liz Davey
Easy to use web site, gave lots of options brilliant site.
10/04/21 by Lisa Smith
Competitive and easy to use. Item was delivered to New Zealand within the timescale advised, undamaged and with easy access to track progress.
10/04/21 by Allan
Always a great service and price
10/04/21 by Sally Manneh
Very good service
10/04/21 by LYDIA MORRISON
Parcel delivered on time. Excellent
10/04/21 by Customer
Great service. Easy to contact for help support. Very recommend
10/04/21 by Wilson
Easy website. Competitive prices . No problems at all
10/04/21 by Mr David Wroe
Very impressed with service, prompt collection and delivery. Much easier to send a parcel to Denmark than I thought it would be and very reasonable prices. Wil definitely use again!!
10/04/21 by Sue Pearce
Courier is charging more for the parcel I’ve send I paid for a 2.7kg parcel and they are charging me for a 7kg parcel. WTH I have to proof the size of my parcel but Courier does not Second time I had problems with Courier through you and you do NOTHING to help your customer. Courier didn’t pick parcel up on the day I paid for, called you,oh here is a new parcel number for you for tomorrow’s pick up. I paid for 24 hours delivery, you gave me 48hr. No sorry, no compensation. But I have to pay extra. Your customer service is the worse one I have ever encountered. Of it’s in the small print, you have to pay if the courier says so, but we don’t give compensation or even say sorry. I will let present and future customers know how rubbish you are
09/04/21 by Customer BP
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