We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
The parcel has been sitting in America for 3 days????
20/04/21 by ronald
Cheapest I could find and easy to book
20/04/21 by Mrs Hustings - 1200294
The collection and delivery went like clockwork.
Fantastic. Thankyou.
20/04/21 by customer
Best price I could find via parcel monkey, 30kg delivered for less than £8.00 from Northern Ireland to England
20/04/21 by happy seller
Great fast door to door service. Ease of arranging a return and very competitive on price.
20/04/21 by Maggie Cairns
I used parcel monkey whilst I was in Germany to deliver my clothes back to England. They made me fill an itinerary out for every team and include a value so is could be covered by their insurance. I send 5 boxes of my old loved clothing and listed each item at 1 or 2 euros as they are irreplaceable money wise. They arrived all boxes ripped open, clothing wet, dirty and colour run! some items had been put in an extra large box at customs which then caused it to be oversized and this incurred a charge of €159 which was more than the items value!! They deducted this direct from my card and even though I have proved with photos the size of my original boxes and labels attached and photos of the damage and size of the new box PARCEL MONKEY have refused to settle my claim and refund me for the damaged items! Their answer is absolutely pathetic......I can provide a receipt for the clothing.....obviously because it is my own used clothing!!! They say I have to provide a receipt to be valid for their insurance! SO BEWARE...DO NOT USE THEM FOR SENDING ANYTHING OTHER THAN NEW ITEMS...AND EVEN THEN I DOUBT THEY WILL BE HONEST AND REIMBURSE YOU! BETTER OFF USING A RELIABLE COMPANY!
20/04/21 by Joshua
Very good service, reasonably priced, would use again.
20/04/21 by Amelia Walker
Parcel said delivered and it hasn’t been. My son has received a random parcel which was meant to go to Malta he’s in the US. Message Parcel Monkey, as yet, no response. Over £120 worth of goods not delivered.
20/04/21 by Helena
Excellent service and very user friendly
20/04/21 by Jackie Goodwin
Quick and easy - slightly slightly cheaper if you book direct though. I mean pennies here, guys.
20/04/21 by Ounce Duckworth
After a further week of trying to get help & support for my delayed urgent parcel I finally got the number of the Parcelforce depot where my parcel was sitting. A very helpful individual simply re-booked it for me. It turns out that Parcel Monkey had made no requests for either re-delivery or return to sender despite telling me they had! This delay has cost me time, money and a lot of stress and Parcel Monkey do not care about customer service or supporting their customers in any way. Save yourself a lot of upset & DONT use Parcel Monkey. Just book directly with whichever parcel service you want to use.
20/04/21 by VB
Quick, way to use arrived on time. Good to compare the prices
20/04/21 by Lucy Jordan
Quick professional service. Good value for money.
20/04/21 by FL
Brilliant service
20/04/21 by Donna Hunt
This service is amazing. The drivers that always pick up my parcel are very friendly. My last parcel is already in the delivery country though its not at the recipient yet, I know it will soon be there because they are always fast
20/04/21 by Customer
First time using this service and I was most impressed. Was recommended to me by a friend, I sent two large parcels weighing 24 kilos and 7 kilos and the price was very competitive and they arrived within 2 days. Excellent service, will certainly use your service again and will be recommending you to others. ????
20/04/21 by June Symonds
Easy and hassle free, more than happy with price
19/04/21 by Steven Quan-soon
Great service, cheaper than going direct
19/04/21 by peter
Parcel still not delivered
19/04/21 by Ian Wiseman
The Parcel Monkey site is very clear and straightforward. The prices are laid out well and the parcels are given a tracking number. Printing a label from them saves a lot of time.
19/04/21 by Customer Pam Smart
Excellent website and service
19/04/21 by Robert (Highbury N5)
Awful service. The parcel has not arrived to the addressee and has been left to a depot but there’s no depot address.
19/04/21 by Elena
Excellent easy service
19/04/21 by Debbie Moss-Winterbottom
Parcel delivered within the promised time. All good.
19/04/21 by Customer
I used ParcelMonkey to send some business documents to an office in Hong Kong using their 2-3 day DPD delivery service. The goods were posted on a Tuesday morning and due to be delivered Friday, ahead of a deadline the following Monday (today). Soon enough, however, the documents were held at a depot and the delivery date was changed to Saturday (no reason given) which meant the office was shut and noone was available to receive the package. It was then difficult to ascertain what was due to happen to the delivery, which was taken back to a depot – communicating with DPD via ParcelMonkey proved difficult and time-consuming. Eventually, a re-delivery for Monday was arranged without my input but the delivery was not attempted until 22:44. Once again, this was well outside of normal business hours so nobody was available to sign. As such, I have now missed the deadline I had originally aimed for and am trying to communicate with DPD via ParcelMonkey to request a re-delivery during normal working hours, which is again proving stressful and time-consuming. I am now concerned that my delivery will not reach its intended recipient at all. I believe many people choose ParcelMonkey as a means of saving money on extortionate international delivery costs. I was one of those people and now wished that I had simply paid more for a better service. ParcelMonkeys promises are far from guarantees and I would urge future customers to think carefully about using the service and whether saving £10+ is worth a clunky communications workflow and a generally poor service. While more expensive, going to DPD direct would be a more secure and navigable experience.
19/04/21 by Jack
2 failed collection attempts. I could see clearly what the issue was but customer services knew better and said it was all ok. DPD driver could not read the delivery address as their systems are clearly not compatible. Or lazy DPD driver.
19/04/21 by Corrie Williams
Helpful easy service
19/04/21 by Fiona Warren
Fantastic service. Its very frustrating sending to Europe at the moment thanks to Brexit but parcel monkey made the process as pain free as possible!
19/04/21 by Louise
Its a good service spoiled only by the threat of a £62.50 surcharge if the volumetric size is greater, trouble is youre not given the volumetric criteria to check before sending. I only use when Im sure I am well within the dimensions and weights.
19/04/21 by arnold crunge
Fantastically smooth service and would highly recommend it to anyone.
19/04/21 by Customer
Job done at good price - simple as that which is great!
19/04/21 by David
Don’t listen them, they will talk to you as if you can be a millionaire in two days, but it’s all lies, get everything back from them now with the help of @sallycontrell on telegram
19/04/21 by Donna
Straightforward and it works.
19/04/21 by Harry__Butterworth
Easy to price and arrange - couldnt be happier!
19/04/21 by Dan
The rate is very competitive and my parcel arrived quickly. The collection service was pretty good the only drawback is on the receiving point where the driver was trying to charge custom duty rate to my receiver when in fact it was already paid for online.
19/04/21 by Alex Say
Perfect from start to finish and at a good price too!
19/04/21 by Margaret
Excellent service yet again.
19/04/21 by Customer
Reliable service everytime, reccomend
19/04/21 by CHRISTINE ROBERTSON
Quick, easy, convenient. Can’t really ask or expect any more.
19/04/21 by Stuart Bogg
Was able to shop around for the best priced courier for my needs. Quick and easy to use.
19/04/21 by Justine Hazelwood
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