We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Great service, easy to navigate the site and understand. I was sending a small parcel to China from UK which I have never done before. I had no idea how to go about it, but parcel monkey took me through the process step by step. My parcel is now on its way to China... no issues so far.
08/04/21 by Michelle
Parcel was not collected and no communication. Very poor service.
08/04/21 by Derek Paterson
Very reasonable price, great service with tracking too!
08/04/21 by Customer
On the 25/02/2021 I arranged for the despatch of 2 x packages to the same international address via Parcelmonkeys recommended courier (Parcelforce).One package was succesfully delivered but the other is stuck at a Parcelforce shipping hub and has been in a "sorted" state for more than 6 weeks!Ive raised the matter on at least 7 occasions with Parcelmonkey online support and their stock reply is theyre awaiting a Parcelforce update.Its patently obvious the item will never be located or recovered so effectively "lost in transit".On that basis Ive requested a compensation claims form but to no avail.Ive also contacted their Group CEO (Nav Ramiah) via his Linkedin profile but no reply.and his profile states "I still spend my time working my heads of department to ensure we deliver great customer satisfaction, innovative products and successful partnerships" .On the basis of my recent experience it would appear Mr Ramiahs company has a lot more work to do to ensure customer satisfaction!My ltd company will no longer be using Parcelmonkeys services so their loss!
08/04/21 by Stephen McDermott
I have used often Parcel Monkey to ship small and big parcel to UK and Abroad. One judges a service provider not only when things go well but also when things turn sour. And I have come to realise how scummy this organisation it. I purchase a shipping from them for DPD to carry a parcel to Holland. Not only didnt DPD bother to contact my recipient, nor attempted to deliver the parcel. The parcel instead stayed for a few days at the custom before being returned to the UK. ParcelMonkey then asked me to pay £16 to get my parcel back and denied any responsibility for the lack of communication to me or my client about the parcel that was stuck at the Deutsch Customs where a duty needed to be paid. No-one informed me or my client a duty needed to be paid or even how. All we knew was the parcel was on its way back but instead of coming back to Edinburgh (where the sender address was) it went to ParcelMonkey depot in Bournemouth hence they charged me £16 if I wanted to see my parcel again. Parcel Monkey does not have any phone support. I tis all in chat, the process is slow and the support team prefers blaming the customer and "cest la vie" instead of offering any real help or refund which would have be the decent thing to do. I will never trust them with my business ever again.
08/04/21 by Mr Tom Migot
Appalling!!!! Paid for next day collection service and didnt collect. When contacted for explanation they replied with you are not the account holder even though I have used them previously. You cannot call them to talk about an issue and it is extremely difficult to lodge an issue through their questions page online.The only way I could get my money refunded was to go through PayPals resolution centre. Even then they did not respond. In the end I had to cancel my direct debit with PayPal via my bank to stop them trying to take a payment for a service they failed to deliver.
08/04/21 by Steve Millard
very good service. Would highly recommend
08/04/21 by Peter O
Excellent service
07/04/21 by Dennis Ash
Great service, easy to book, collected on time and delivered safely to the other side of the globe. Well done
07/04/21 by Janette Davies
Easy to use happy with service received
Carriers on offer for parcels have been great
07/04/21 by Eric
Excellent service I couldn’t fault you guys thanks again
07/04/21 by Customer
Great hassle free package delivery service no problems and easy to use 5 stars
07/04/21 by Customer
Easy to use site with good prices
07/04/21 by Susan
I have used Parcel Monkey on three separate occasions to send parcels to my granddaughter in the Northlands, New Zealand.
The service has been excellent. Pickup and door to door no more than 10 days, the latest parcel which arrived today, took 7 days.
Price was very reasonable, considerably cheaper than their competitors.
07/04/21 by Bob
PM was recommend to me as a cheaper faster way to send my package. Were slightly more expensive that courier starting with H. Were also slightly cheaper than using PF directly. However, H worked over weekend/bank holidays where as PF didnt. So PM was slower. I will probably just go directly to them next time.
07/04/21 by Oliver
Excellent service and good price.
07/04/21 by Customer
Excellent service...use you all the time and would never use anyone else!
Brilliant 10/10
07/04/21 by Jo Stearn
Fabulous service from start to finish Parcel from Uk to Australia in just over a week
07/04/21 by Mrs. Geraldine Quinn
Quick and good response.
07/04/21 by Customer
After being quoted just under £30 to send a parcel went on parcel monkey same company came in just under tenner
07/04/21 by Mrs dawn burton
First option when placing order was - is it on a pallet? YES. - turned up with a sprinter van, no tail lift, no pallet truck. I had to help the driver lift a 85kg pallet across the street and into the back of the van. Paid for over night delivery? Took 4 days. Wont use again
07/04/21 by House of Waxx
Very efficient service
07/04/21 by Customer
Its very easy to set up a Parcel Monkey collection. Good info on packaging and label easy to print! In my case it meant a collection by DHL at 14.33 one day to a delivery at the other end of the UK at 14.13 the next day. Very pleased indeed! My only wish is that DHL could have given us a time window for collection instead of having to wait in. Even a notification of morning or afternoon would have helped!
06/04/21 by Edinburgh woman
The parcel is not delivered yet. It is said that the address is not sufficient but it is the same that use to send to before and I don’t have contact number to guide them or explain it
06/04/21 by Customer Linda B
brilliant, spot on, will use them again
06/04/21 by Hitesh Kapur
I was given a slot for pick-up for Amazon and for two weeks there was no message communicated across and all you write to me is to give you a review when the goods is still in my house. That is totally unprofessional even when I made payment.
06/04/21 by Customer
Both parcels sent were delivered satisfactorily. The parcel to Germany took abit longer than stated.
06/04/21 by Edward Weaver
Excellent service. Parcel reached Ireland in 44 hours. Brilliant!!!
06/04/21 by abhey sharma
Great, easy to use, prices, service and companies to choose from. Thank you
06/04/21 by Linda Barrett
Arrived safe and unharmed in good time.
06/04/21 by Steve Walker
Excellent service
06/04/21 by Customer
Items not collected and no help provided by Nicholas on the live chat. Poor Customer Service! :(
06/04/21 by Charlie Hines
Fantastic service fair price
06/04/21 by Mr Garcia
Took a day longer than was paid for
06/04/21 by anne humphries
First-class service. I am delighted. The parcel arrived to Turkey on time and safely.
06/04/21 by Salah
Despite them not being able to give an approximate time as to when they would pick up the package they did turn up on the day
06/04/21 by Sue
Excellent! Tried a few other companies but you are the best.
06/04/21 by Liz Gunn
The parcel is not moving has not been delivered. Parcel monkey say they will handle it but they are doing nothing. Will never use again.
06/04/21 by customer
Excellent service
06/04/21 by G Coney
Excellent service. I arranged for a parcel to be collected in Surrey and delivered to me in Devon.
It was easy to do this online and the collection and delivery both happened on the correct days. Pricing was fair and I was able to compare a number of options easily.
Keep up the good service!
06/04/21 by SUE OLDFIELD, Quasar Solutions Limited
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