We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Quick service and parcel arrived in good condition
19/04/21 by Customer
Best service around. Trusted 100%
19/04/21 by Jayne Marsh
Great service!
19/04/21 by Bltumass
As always especially for heavier parcels excellent
19/04/21 by Dear Mr Hallam
Great platform easy to book and track parcels.
19/04/21 by Customer
Easy web site to use, good prices
19/04/21 by claire
The parcel was nearly a week late. Not the best service.
19/04/21 by Customer
Excellent from start to finish. Cant fault your service - it was brilliant throughtout.
19/04/21 by Customer
Sent a parcel to Eire with completed documentation attached costing £14. Received parcel back at a further cost of £15 to find documentation still attached. Sent photos of this as requested but received unhelpful and uncaring responses from Zak. I am out of pocket of £29 and the customer service was NOT customer focused. Could not recommend as customer service was none existent. Rudeness and unhelpfulness evident. Will use another courier service next time.
18/04/21 by Vanessa Ward
Fantastic service , great price and really easy to use !!!
18/04/21 by Lesley
excellent service made a problem of sending plants very easy
18/04/21 by LARRY MEAGHER
Excellent. Easy to fill out on website. Brilliant delivery. Asked for collection from address in the north and it was delivered to the South East the next day. Packages werent damaged.
18/04/21 by Choccywoccy
Good joooooooooob
18/04/21 by Customer
As always great service. Parcel force say 3 days delivery to France. It took 5 but upon tracking my parcel the delays always seem to be once its in the hands of the French postal service
18/04/21 by Paula
I always use Parcel Monkey for sending parcels as they have proven to be reliable and economic. Easy to get quotes and they have never failed me.
18/04/21 by Frequent Customer
Parcel Monkey made the process of sending a parcel to the USA really easy and clear. Plus they delivered on time and my fragile item arrived in un piece. I am a very happy customer. Will use it again.
18/04/21 by Raffaella
Too many times money debited from my account for extra weight
18/04/21 by Yatin
Booked through parcel monkey obtained a good price booked on their recommendation & package was collected & delivered without hassle highly recommended
18/04/21 by correostonto
Excellent service
18/04/21 by Customer
Very professional service. Picked and delivered earlier than expected. Clear communication. Easy of using the website.
18/04/21 by Francis Ogoke
ordered a collection for an item i sold on ebay... DHL collection/delivery was painless and great value!
18/04/21 by TMaxxUK
Excellent from start to finish. Smooth and easy. Fully tracked and delivered from UK to USA within 5 days. Very impressive service. 100% recommended
18/04/21 by Chika
Great quick cheap service not complicated
18/04/21 by Chris
Delivered on time
Sent from local post office handy
18/04/21 by George
I am always amazed how good this company is. Efficient quick professional- I will always use them for my deliveries
18/04/21 by Susan Garrett
Tried to return an item as advised by Amazon using this link, so difficult. Ended up phoning Amazon who decidedcI did not need to return item, refunded my purchase, howevervI had still paid for postage.
18/04/21 by Customer
Excellent first class simple and easy service
17/04/21 by M Goodyear
I work for parcel carriers so I know that the £16 I paid only probably cost Parcel Monkey around £5. None the less I had no option but to use them this time round and the service was very good so fair play.
17/04/21 by Duncan Hodge
Another 5* service
17/04/21 by CustomerAnn
Easy to book. All perfect, everytime.
17/04/21 by Customer
Easy to choose the best parcel service clear pricing
17/04/21 by Martin Ellis
Easy to access simple to use
17/04/21 by Tina Croft
First time weve used Parcel Monkey (on recommendation.) Collected (heavy) parcel when promised. Arrived in France sooner than expected. Cant fault the service, would definitely use again, and recommend.
17/04/21 by Jim Goring
Ran by chimps , sent a parcel to my son in Sweden via these clowns after 3 weeks and various different lies been told to me by them they somehow managed to send the parcel back to me instead . Will use Parcelforce in the future
17/04/21 by Alan Livingstone
Excellent service, so easy to use.
Very reasonable price!
17/04/21 by Stewart Barnes
I dont normally write reviews. But very easy to use and parcel was collected no problem at all, I would use again and recommend to friends and family
17/04/21 by Savannah Ellie
Brilliant service. Parcel reached Hong Kong safe and sound. As a result everyone happy.
17/04/21 by Lyndi
Very good service, only let down very slightly by lack of information about collection time.
17/04/21 by Ashley Golder
Delivery times excellent. Let down by the fact that the packaging was severely damaged not just once but on the two occasions I’ve used them. I bought two radiators on both occasions, quite expensive and the contents of one of those packages could be clearly seen each time. Am I squeamish? No! Would I use them again? Maybe, or maybe I’d try someone else.
17/04/21 by Paul Brierley
Always a pleasure in dealing with bookings on line.
17/04/21 by Steve
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