We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Fast reliable and good price
06/04/21 by Gary jamison
Great service .. was straight forward booking the parcel and tracking it ... will 100% use the service again.
06/04/21 by Customer
I love Parcel Monkey!! Most recently packed a box for Easter for my grandson in California, using clear guidelines given, then selected from a choice of options for shipping of varying prices.
Completed all the customs paperwork online, then printed it and the necessary labels, and sealed my box and took it to local drop off point (in this case, my local post office). Received a receipt and was able to track the progress of the parcel- even received a photo of the box at the door of my daughters house. Needless to say I am absolutely delighted, and especially with the efficiency of the delivery, arriving within the 4-5 days originally stated.
In these restricted days it is great to be able to have some input into my grandsons life, even at such a great distance. Thanks to Parcel Monkey for making the process straightforward and fairly painless!
06/04/21 by Cheryl Bell
No delivery notification on the day of booking until day after
06/04/21 by Mr Omar Hadi
Easy to use and quick to give choices
06/04/21 by Catrine Community Trust
Shocking service Sent two items One had serious damage they wouldn’t let me claim losing £60.00 Next item addressee refused apparently(eBay messages & company stating otherwise) now having to pay for the item to be sent back to me again at a much larger cost than the original postage charge of £8 odd.. would not recommend
06/04/21 by Bradley cooper
The app is fine but there is no help on tarrif numbering or necessary product description. I used tarrif numbering years ago but for people coming to this fresh post brexit they are going to faint with the complexity. I paid for delivery by 29th March, my sons birthday, and the parcel turned up by 1st April. No warning, no apology. Annoying
06/04/21 by Elizabeth
Collection and delivery went smoothly, with notifications along the way. The cost of extended liability is always cheaper than on similar websites.
06/04/21 by Pauline McFadden
always good, easy to use and always get a good price. Simple and efficient
06/04/21 by Martin Bell, MHB motorcycles
I use Parcel Monkey regularly to send parcels to my grandchildren in Australia, they are reliable, fast and competitively priced.
06/04/21 by Leanne Tilford
first class service from pick up to delivery
05/04/21 by Mrs Jean Shaw
Collected and delivered efficiently within the given timeslots.
05/04/21 by Customer
Had a parcel sent to Wirral from Kent with DHL it was collected on time and delivered the next day before time .... so very pleased with everything Parcel Monkey very easy to use great service and reasonable price.
05/04/21 by Customer
An excellent service. Parcels were collected at the specified time and delivered likewise the next day. I am very impressed with the service, thank you.
05/04/21 by Customer
Quite disappointed, I sent out a parcel via parcel monkey and another generally via the post office. Dropped them off at the same time, Royal Mail managed to get a 1st class package to the address within 2 days, Parcel monkeys took twice as long!
05/04/21 by Gurinder Chana
Good value and efficient
05/04/21 by Mr John Charles
First class service from start to finish. Definitely use again.
05/04/21 by Customer Callum
Brillant pick up
Brillant delivery
Thanks
05/04/21 by Customer
Very simple, effective and affordable.
Will definitely use again!
05/04/21 by Happy Customer Glasgow
Great and timely service
05/04/21 by Mrs Chadwick
I found Parcel Monkey fairly easy to use for sending a 3kg parcel to Paris. I had to look up the customs codes for myself which was Ok but took some time. The cost of sending the parcel was very competitive. However there was no clue as to the level of the taxes which had to be paid on collection.
I had some issues around delivery which were readily sorted via the webchat service.
I would consider using this service again for a larger parcel.
05/04/21 by Catherine
Great! Very good value
05/04/21 by Sian Dodds
I am always impressed with your service.
05/04/21 by Customer
This is the best of all the online parcel companies! They never fail! Perfect!
05/04/21 by PAUL
Recently used Parcel Monkey to arrange my courier deliveries, it is a seamless process, very efficient and professional. I am delighted with the whole process.
05/04/21 by Mr Price
Some broken pieces but most of my things arrived safely.
05/04/21 by Customer
Excellent service arrived within 4 days will definitely continue to use your services
05/04/21 by Customer
Excellent Service
05/04/21 by Customer
As the parcel hasnt arrived yet I can only give an average review.
05/04/21 by Michael
very good would use again
05/04/21 by Customer
Disgusting had to give a one star it would be zero. £65.00 for a 4-6 day delivery from the uk to New Zealand! Stuck in bloody Netherlands still not delivered 9 days so far ! Will it ever arrive I ask myself!
05/04/21 by Customer
Spot on, good price considering the weight of the item sent, well done parcel force delivered as promised thanks.
05/04/21 by CHRIS
Thank you once again very easy quick process to get a parcel to Sweden x
05/04/21 by Customer
Great, cheaper than going direct to Post Office or Parcelforce for the same service.
05/04/21 by Stuart B
I hadn’t heard of you before I had to return a very heavy parcel.
But everything was very simple via parcel monkey... not cheap, but I got my money back for my unwanted item. So it arrived ok. Grateful for that as we haven’t been so lucky with another company ( no refund after a missing insured parcel from Christmas!!!)
I ll use parcel monkey again for sure.
05/04/21 by Tamsin
Easy to use and parcel collected and delivered on time
05/04/21 by Brian
Sending a package to Germany post Brexit I was looking for the best deal. Found Parcel Monkey competitive and gave clear instructions for paperwork needed. Would definitely use again. Parcel arrived in good time and good condition
05/04/21 by Jan
Parcel Monkey were very poor in the process of returning two heavy items we had bought, between them and DX freight it proved to be really hard work, they told us a few times that the parcels couldn’t be tracked after one had gone missing even though we had been given a tracking number by them !!! and were told it was the couriers fault it had gone missing and to contact them even though we had paid Parcel Monkey for their service. We contacted DX freight ourselves and found the parcel via the tracking number and no thanks to Parcel Monkey, tin pot outfit with awful customer service
05/04/21 by Andy Jackson
Really good way to organise shipping and not be tied to a single carriers systems. It was straightforward to use and all my documents were available quickly.
I will now use this system as my default choice for shipping.
05/04/21 by Paul McKillop
Great service again
05/04/21 by andy
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