We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Always a good service and very easy site to use I do recommend
14/04/21 by TYSON NORMAN
I couldnt believe the price for a pacelforce delivery via Parcel Monkey.
Under £9 for a 27kg package !!
14/04/21 by Customer
Whilst trying to sort a problem with a Parcelforce delivery issue, I was faced with endless frustration from ParcelMonkey. They will not pass you directly to the courier in question but also will not help with the issue at hand. Stock responses like "we apologise for the inconvenience" do not help! ParcelMonkey should support their customer not fob them off with lines like "we have passed your comments on".
14/04/21 by VB
Excellent service and very clear and easy Instructions too. I would definitely use this service again. Thank you.
14/04/21 by Trudie Davies
A large parcel was sent by courier at an advantageous price . The parcel monkey website works seemlessly. Excellent!
14/04/21 by Gwyn Mathias
After I complained on Trustpilot, I received this message: "You are kindly requested to follow the email track onto your Parcel Monkey account as the Support team has been in contact with you. " I could find no sign of a message from parcel monkey - they just dont want to communicate with customers. They take money more than once & totally refuse to talk.
14/04/21 by Stuart
Easy to book,picked up on time.courier selected saw fit for package to arrive undamaged and in a reasonable time.
14/04/21 by J Eborall
Easy to use website, price comparison visible, your choice. Either have collected or take to a local drop off point. Love using this site, saves on all the phone calls getting prices,
14/04/21 by Secker & Sons
I am writing this now as even if they collect the parcel there is no way I am using them again. The price initially quoted rose by over £30 once I hit confirm. Strike one. Collection day was yesterday - no communication on when the courier would collect, even the confirmation email didnt give a time window. I had to hunt for the information. The window passed, so I asked on live chat what was going on, only to be told the courier has run out of space on his van. Strike two. If I hadnt contacted them, I would never have known! The person I spoke to (Jackie) was incredibly unhelpful about the whole thing and quite rude. No apology offered, no information provided other than it had been rebooked for the next day. Strike 3 and out. I am yet to receive any communication from either Parcel Monkey or the courier about my parcel being collected. I have little faith it will be and am preparing to have it shipped by other means.
14/04/21 by Holly Siobhan Wing
Very easy to use. Gives a range of options and in my case worked out 60% cheaper than going directly to the same courier.
Would definitely recommend.
14/04/21 by JoBo
Excellent service
14/04/21 by Jo Coughlan
Easy to arrange, picked up and delivered quickly and efficiently
14/04/21 by Jason H Davis
Brilliant service. Fast, efficient and cost effective! Will definitely use again
14/04/21 by Scott
I used parcel monkey to arrange parcel delivery which would include next day delivery. The parcel was delivered 5 days late after countless calls to Courier. I contacted parcel monkey 3 times and got fobbed off with we have contacted the courier company with no real update on what had happened to the parcel. I still haven’t heard back. I only know it was delivered as I chased Courier persistently myself. I won’t be using either company again. The parcel had goods to the value of £350 in it and the whole process caused me nothing but stress. I will be steering clear of both companies in future. Shambles.
14/04/21 by Michelle Pringle
5 star excellent service, a premier provider
14/04/21 by ian corbin
Did not collect parcel on time
13/04/21 by Mr Clark
I have used the company several times and when there have been issues of non or late delivery, some of their staff are helpful, others are useless. Ok if everything goes to plan. Prices are good but instructions for completion of export forms is unclear. Nowhere does it state that you need to attach 3 copies of the form to your parcel. I only found out by contacting them about something else.
13/04/21 by Supersonic
Easy to use. Good price and postage label available within a few minutes.
13/04/21 by jim
Great service .....all arrived safe n sound. Defo use service again ????????
13/04/21 by Julie White
Parcel Monkey helped sending heavy parcels easy.
13/04/21 by Customer
Great service with parcelforce, just took a bit longer to pick up than expected.
13/04/21 by Martin
picked up on the 8th and not delivered till 12th and was a 48hr service
13/04/21 by Customer
I was looking to get two packages picked up from Reading and brought to me in South West London. The website was easy to use. It allowed me to do a comparison on sending multiple packages, unlike some other sites. It also gave me much better prices than the delivery firms own site. All worked as promised.
13/04/21 by Customer
First of all when I put in the parcel information you did not correctly match with Currier services properly so the prices displayed were incorrect. Actually do you know what I can’t even be bothered. Simple fact of the matter is that I won’t be using your third-party service anymore.
13/04/21 by Customer
Very easy to use with plenty of options.
I will definitely post with Parcel Monkey again.
13/04/21 by Ralph Littley
very smooth and hassle free
13/04/21 by Steve Houckham
It would have been better to have the driver provide the labels and pro forma as so many dont have a home printer. I had to go to a local print shop. But when the driver collected it looked like he may have had a lable, not sure
13/04/21 by Valerie18
easy to use and everything arrived promptly
13/04/21 by linda robinson
quick and easy to deal with
13/04/21 by customer
Pick up and delivery was a day later than scheduled. I wont use this unreliable service again.
13/04/21 by Margaret Sleep
Excellent quality service, on time
Recommend to everyone
13/04/21 by Mr Aden Chaudhary
Courier failed twice to collect parcel despite two collection emails. and Parcel Monkey just offered to rearrange collection. No compensation for a failed service on a next day delivery.
13/04/21 by Keith Walby
Great service.. Great to be able to track your item/ parcel from collection to drop off.. 10/10
13/04/21 by Mark Lewis
Easy to use. Best prices and export help.
13/04/21 by Ms TC
I’m delighted with this service. Heavy items well handled- tracking excellent- delivered rapidly
13/04/21 by Dear Mr Hallam
Appalling! Delivered to wrong address. Toolkits required for training. Vanished into thin air. I will be claiming compensation
13/04/21 by Lisa
Good and fast and efficient service, will use again for sure!
13/04/21 by Customer
No one turned up for collection. Have tried to contact them nothing. Totally rubbish
13/04/21 by Mrs Pike
Easy to book, used the home collection, item collected on time. Great service. Will be using again.
12/04/21 by Martin Miller
Great service
12/04/21 by Mrs Phillipa Blake
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