We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Easy to use. Parcel delivered on time.
17/04/21 by Mark Dismorr
Excellent service and cheaper than expected
17/04/21 by Chris Wilson
Fantastic service and very efficient!
I needed a tent collecting and delivering from one end of the country to the other and was expecting it to take at least a week & cost a fortune but was very pleasantly surprised!
Once I’d booked it in, I received clear straight forward instructions for collection, with a link to print the labels off. I was expecting lots of phaff but everything was really simple & quick!
Package collected on Monday, and delivered on Tuesday! I would definitely recommend Parcel Monkey to anyone!
17/04/21 by Helen Espiner
An excellent easy to use service , and cheap !!! Thank you .
17/04/21 by Darren Tooth
Excellent !! Easy to use, good price and delivered in less than 48 hours.
16/04/21 by Sharon Taylor
We faced very arbitary and random vat costs on gifts. It was a total scam. On top of this the advice and guidance regarding expected customs costs is not available to hand. This is tantamount to consumer protection law breaches.
16/04/21 by R OReilly
My parcel has not arrived , today is 10 days since the parcel was collected, delivery was 3/4 days. Please advise
16/04/21 by Customer
I ordered three parcels to be picked up two from parcel express they arrived next day.The other parcel took three days to arrive and it was supposed to be overnight.
16/04/21 by Alan Donnelly
5 star service guaranteed. Great price,easy tracking and very fast delivery service. Fantastic job.
16/04/21 by MR M K PATEL
Very efficient and easy to do. Great service.
16/04/21 by Customer
Picked up Thursday and arrived in New Zealand the following Friday. No problems. Managed to track all the way and gave us an estimated date for the same day as delivered. Great considering it all has to go through customs. Delighted, would recommend ????
16/04/21 by Jacqueline
Been using Parcel Monkey 10 years. Fantastic service every time. Wouldn’t go no where else. Even went to Parcelforce direct and the service wasn’t as Good!
16/04/21 by Customer
As always fast and prompt service at fantastic price. Insured parcel up to £1000 for just over £30.
16/04/21 by Jake Maleszyk
Used a few times to ship parcels, both with collection and drop in. Easy to use, transparent prices, flexible options and often cheaper than buying directly from the providers.
16/04/21 by Fabio Gervasoni
Really easy process to book and pay for parcel collection and delivery. Clear prices, no issues. Great!
16/04/21 by Caroline
Brilliant Service - saved about £5 using Parcel Monkey rather than Post Office for same Parcel Force 48 hour delivery. Thank you.
16/04/21 by Mrs A Ackroyd
Only 1 parcel from 2 has arrived!! Very bad!
16/04/21 by Customer
So easy and so quick, the receiver was so happy with her package.
Tracking was on point.
16/04/21 by Customer
Brilliant service very easy to use makes sending larger parcels a breeze
16/04/21 by David Montgomery
Great service, to and fro. Online booking really easy to use, only had issue trying to constantly get into my account. Would accept it and then chuck me out saying email not registered. Worked in the end, good variety of choices for each end of parcels journey.
15/04/21 by Kelly
Terrible service. Parcel was never collected, they had no idea of what was going on with the courier, refused to refund payment due to ‘late collection’ not being covered even though it had never been collected and this back and forth was a week later than the scheduled date! AVOID
15/04/21 by Lewis Cleeve
easy to navigate on website.
15/04/21 by PetkaS
Very easy great business
15/04/21 by Customer
I used the Express 24 Drop off Service because Id used it before and found it to be very easy to use and very efficient. This time I left my parcel at the local PO on the afternoon of the 6th April and it did not arrive at its destination until the morning of the 13th April. This caused a delay in receiving a replacement item which was needed urgently. The only other time Ive used Parcel Monkey I was very happy with the service which was why I used them again.
15/04/21 by Trish
These bozos screwed up my collection. Booked a Courier collection with them, Courier never collected. When I asked Courier why not they said parcel monkey rejected the collection. Then I get an email from parcel monkey asking me to rate them here on trustpilot?? So that’s what I’m doing here. Parcel monkey your service is **** and it was the first and last time I use your cowboy service. Still haven’t been contacted about why my parcel wasn’t collected. Punks! Anyone thinking of using them, DON’T. Just your regular walk-in postage service who won’t screw up such a simple thing. They had ONE JOB.
15/04/21 by Hassan Ahouiek
Sent a parcel to ireland paid next to £30 took 2 weeks then returned as "address wasnt accurate" which the address was perfectly right as Ive sent before. Now their threatening to dispose if I dont pay another £17 for the item to be returned to me. Its ridiculous. No number to call. Just emails.
15/04/21 by Customer
Terrible service. Waited inside for 3 days for a parcel to arrive. Only eventually got this sorted when I contacted the courier direct and had them call the driver on the other line to come collect.. Parcel Monkey had no clue and just an expensive middle man. Now refusing to offer any form of compensation or let me even speak to a manager.
15/04/21 by Luke
Excellent service as usual. Would highly recommend and have done so on several occasions to people looking to send parcels. Thank you for being a reliable reasonable service.
15/04/21 by Mr Robin A Daish
The website is excellent for working out who to send your parcel with, and the tracking was accurate. My parcel took 3 days to arrive which isnt what you expect with Parcelforce24 but possibly not parcelmonkeys fault.....
15/04/21 by Cathy Humphries
1st Class as usual
15/04/21 by Mr Alex Wainwright
Simple to use, and the best prices, never been let down!!
15/04/21 by Mr David Clarke
Two days late
15/04/21 by Customer
Glad to have found this service and saved myself a few pounds.
15/04/21 by Lisa
Perfect service, best price and will definitely use again
15/04/21 by Debbie
Easy, simple and reliable! Successfully delivered my package from the UK to Dubai, with no issues at all!
15/04/21 by Miss Katie MacDonald
Great prompt, efficient and no problems. Definitely use again.
14/04/21 by EGil
Excellent quick easy service, thank you
14/04/21 by CustomerD Keyse
Paid for a pick up and overnight delivery through Courier. Good communication about when when the pick up would happen, sadly the driver arrived two hours late, which meant the overnight delivery didnt happen on the Friday. Courier would not deliver on a weekend because I hadnt paid for that and it arrived on Monday three days late. The recipient who was expecting it on Saturday was not happy. To be fair I have used Parcel Monkey a number of times before without a hitch, so I hope this is a one off.
14/04/21 by Customer
I have not got a recipt or reference of the money I paid. I need to reclaim the money so need a recipt Come on
14/04/21 by Customer
Parcel monkey itself is great- however. I booked through Courier. They didn’t arrive to deliver, when I rescheduled, I was greeted at the door by a rude worker who said “oh glad to see you answered the door this time.” He then proceeded to tell the label I had been emailed was wrong- and refused to scan it.
14/04/21 by Customer
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