We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Price most competitive. Easy to use, choose best option and print out necessary paperwork. Exported and delivered on time to Switzerland. Job done, will use again.
01/04/21 by Mrs Claire Hainsworth
Easy to use web site and display of my results
01/04/21 by Martin Galton
Always top performance, I don’t use anyone else.
01/04/21 by Nicki McGuire
Rubbish service. Item was a long time to get back to my area then just dropped off with a "neighbor" which I cant find. Support chat is as bad as noone actually chats to you, you are just left hanging there. 0/10
01/04/21 by Mark Butterfield
The collection and delivery service were good. However, the item was a picture frame so it was wrapped in bubble wrap several times and fragile was written 3 times on the box but the frame was broken at the corner when it got to the other end so I can only assume that it wasnt treated as a fragile item as it certainly wasnt broken when it was packaged.
01/04/21 by Customer
First time using parcel monkey and wow amazing so easy and Ill definitely use again no trudging parcels to the post office again. Go online select weight and size, chos postal option I chose DHL. Arranged Wednesday night, collected 430pm Thursday from my chosen address and delivered by 9am Friday. Doesnt get any easier to highly recommend give them a try you wont be disappointed.
01/04/21 by KL
Useless , charged for no reason £52.60
31/03/21 by Leigh Dutton
Easy to organise, collection from local post office, able to track package easily online & delivered within 24 hours
31/03/21 by Customer
I never write reviews - but very miffed at service Paid for parcelforce 24 - next working day - took 2 days to get there complained - was pointed to terms and conditions which say allow up to 5 days despite what you pay for - asked for refund of difference basically tough look at t&cs. Cant think of any other industry where if you dont get what you pay for you dont get your money back. And dont blame Covid.
31/03/21 by Customer MJW
Ive been sent goods abroad with this guys for years, never had a problem, top services.
31/03/21 by Felix
Easy to use website and great prices. Service was also great and would happily recommend. Would definitely use again.
31/03/21 by Customer
DO NOT USE! Courier service was suppose to collect my items today (31/3/21), no one showed up so I wasted a full day, no one gave a heads up that they weren’t showing and when I got into contact with Parcel Monkey they said the next available date for collection was 6 days later because that courier service does not collect over the weekend or on bank holidays. When I asked them to collect tomorrow(1/4/21) they said the same thing and I informed them it was neither a bank holiday or the weekend and they said they are not collecting tomorrow, I then informed them that I did another quote on the site and it said that courier service would collect tomorrow to which they responded that the website was not updated, this is false advertisement!! I would give this service 0 stars if I could as there was no communication between me, the courier, or parcel monkey until I contacted them, I would have appreciated the heads up. They were unwilling to try and collect my items tomorrow and looks to me as though they were lying in order to not have to help me out. I will be asking for a full refund. Very disappointed in this service, let me down big time, never using again and will be telling others to not use either!
31/03/21 by MCIVOR
Really good service from beginning to end and a reasonable price too.
31/03/21 by C Kimberley
I have used this service for over three years. This last year I notice a price increase which has meant I have sent less and I havent been able to track the parcel as well as before, probably due to covid. However the parcels have arrived on time. This time I have been able to track the parcel from start to end.
31/03/21 by Customer
Using ParcelMonkey was very easy. The parcel was collected and delivered on time as promised.
31/03/21 by PJH
I booked delivery of some fishing equipment last evening 30/03/2021 and paid by debit card. The payment went through without a problem and it came up on the page that I would receive a label via email within thirty minutes. By eleven PM today I still had not received said email. I went on live chat and the assistant "Yashika" sorted the issue in a couple of minutes.
31/03/21 by Gordon Mills
Excellent quick and efficient service, and much cheaper than any other service I’ve used.
31/03/21 by Caroline McColl
Excellent services on Parcel Monkey. I was thoroughly pleased with the Parcelforce delivery service to Lille. I couldnt do it on Parcel2go. Highly recommended parcel marketplace.
31/03/21 by Cameroon Cuisine
I would use parcel monkey again. Highly satisfied. Five star plus
31/03/21 by N. Ditta
Good service, will use again
31/03/21 by Roy French
Collected on time and delivered before time. Could have asked for a better service.
31/03/21 by Mr Wells Bexley
Great value for money worth doing
31/03/21 by Mr Gerard Lynch
Great service and great value
Royal Mail wanted over £250 and delivery time weeks.
Parcel monkey under £70 and delivered within a week. Very impressed.
Picked up at my home address and delivered to my daughter in Australia.
Will definitely use parcel monkey again.
31/03/21 by Babsy
Picked up on time and delivered the same way, no damage.
Quick and easy well done.
31/03/21 by Andrew
Excellent service and excellent price. Would be helpful to know if collection was going to be am or pm. Will definitely use again. Thank you ????
31/03/21 by Customer
Excellent service and quick easy So far gets parcels to customers on time
31/03/21 by MARGARET OTWAY
Quick and easy service
31/03/21 by J Spence
First rate delivery service. Cheap and fast. Youve excelled yourselves. Well done.
31/03/21 by customer
I arranged for a parcel to be picked up in Hamilton. It was picked up when they said it would be and delivered to me the following day in Inverness. I thought it would take longer, so I was delighted. Will definitely use them again.
31/03/21 by CustomerJ McIntosh
I boooked parcel for international delivery to South Africa from uk it was delivered promptly and safely. Highly recommended
31/03/21 by Charmaine
Once again great hastle free service, goods arrived on time.
31/03/21 by Pro-Tec Performance
Booked a parcel for delivery with ParcelForce via Parcel Monkey. Delivery went perfectly - no issues there. Shortly after delivery my card was charged for an additional £52.60 as my parcel was 3cm/sq smaller and had a slightly lighter volumetric weight as a result. Their reasoning behind the charge was that "the parcel was incorrectly declared meaning that it took up additional space on the delivery vehicle". I have since tried to get an answer from Parcel Monkey as to how a parcel which was marginally lighter and smaller can warrant such a charge, but they cant give me a straight answer and the staff Ive spoken to via their online messaging system have been hopeless. Will return to another courier and pay a little more in future.
31/03/21 by Matt Russell
Works every time. I had a small issue easily resolved way back. Wouldn’t hesitate to recommend.
31/03/21 by Helen S.
Great service had no problems at all and got to destination on time. Will definitely use again.
31/03/21 by Jo James
Fabulous, collected my parcel from my home address in the UK one Monday and it arrived at its destination in rural Australia the following Monday, 1 week later.
Previously my parcels were taking up to 4weeks to get to there destination, they are also cheaper than Royal Mail. will definitely be using them again.
31/03/21 by Anne
Please, please DO NOT USE this service....I took the day off to be at home to make sure that parcel will be collected and obviously that did not happened, contacted customer service and been advised that courier will come next day, been asked to print new labels but have noticed that only one label was updated....Again if I will not spot this one of the parcels will not be collected...Next day I have asked adviser about update to make sure that my parcels will be definitely collected, I was not able to get any information from customer service....Awful service DO NOT USE IT, YOU HAVE BEEN WARNED.
31/03/21 by Adam D.
Excellant service , but I want to ask that printing label should be carry out by your courier.
31/03/21 by Mr Min Yang
Fantastic service and help if needed
30/03/21 by LYDIA MORRISON
Good cost effective efficient service with working tracking.
30/03/21 by Mr. C Brueton
Easy to book, good price and delivered on time. What’s not to like!
30/03/21 by eliza mclachlan
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