We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Brilliant company website easy to use choice of couriers 1st class great value for money goods always received in perfect condition
24/03/21 by lorriane.fensom
Great as usual thank you
24/03/21 by Lara
The service was really good. I was kept well informed by the tracking service and my Parcel took 4 days from postage to delivery from UK to Canada.
24/03/21 by Customer AE
Very efficient with collection and price was very good. Would have been helpful to have an email to say the item had been delivered.
24/03/21 by Lorraine
Price quoted by Royal Mail was £68 or a second option of around £45, where as parcel monkey costed me £13.50 huge difference in price for same job. Well done parcel monkey
24/03/21 by Naami
Very simple to set up. Parcel should have taken 2/3 days. It didnt arrive til 10 days later!
24/03/21 by Customer
Quick and efficient with good customer service response when I had difficulties with the addressee for my parcel
24/03/21 by Gordon Bryan
Did on line booking. Printed out custome and despatch forms. Next morning picked very happy with start to finish. And dilvery was in time to usa.????
24/03/21 by Jyotin Patel
Parcel was delivered safely on the expected date.
24/03/21 by Gis Silva
Great online service. On the ground a 24 hour service was dropped off on Thursday, and arrived on Sunday.
24/03/21 by customer
Excellent !! Parcel collected from my home near Hull and derlivered to Galway, Ireland 2 days later !!
Highly recommended.
24/03/21 by Sharon Taylor
Excellent!
Great value parcel booking service for small to medium sized parcels
24/03/21 by Richard
Just booked a parcel with DPD through Parcel Monkey which was undelivered and return to Parcel Monkey, not to me and Parcel Moneky charge a ridiculous amount to just send it back to me even though it was free to return through DPD. In my opinion, Parcel monkey is misleading the peoples, not to use this website for parcels after sending you can expect aftershocks, unfair charges which they didnt mention before. NEVER EVERY AGAIN TERRIBLE SERVICE.
24/03/21 by Shafiq Burewala
On time, professional and affordable
24/03/21 by Customer
Easy to book as well as cheap. Cant fault service
24/03/21 by Customer
All went well. Good service.
24/03/21 by Customer
The worst customer service when you need any assistance. Just a team of people sending email responses saying we are unable..... My shipment is stuck in Chinese customs and I cannot get any assistance with this. I will use Parcel Force directly next time. As the agent, I expected your help. Your customer service team go round in circles asking for information they already have on their systems. They will do anything but help with the actual problem. Very easy to fob your customers off. So poor.
24/03/21 by Tom Bell
Terrible service from Parcel Force, told me the parcel was being returned due to recipient not paying the customs charge, this was a lie! Then told me it was because something missing on the invoice but no chance to sort it without having to pay £15 for the parcel to be returned to me!!
24/03/21 by Mark Penfold
Started using monkey to post my parcel so far great service and price. Would recommend.
24/03/21 by Verone
Absolutely amazing service
7 days exactly from collection in the UK to delivery in New Zealand.
24/03/21 by Susan Levingbird
Excellent service received a full refund and postage well pleased
24/03/21 by john picton
Really good service!
24/03/21 by Robert Hull
Excellent service
24/03/21 by customer
Second time Ive used parcel monkey to book a DPD door to door. Both times were a smooth and simple experience.
24/03/21 by Karl
The website was easy to use, delivery communication was good and the parcel arrived promptly, as expected.
24/03/21 by Joanna Curry
Fosse Way Honey successfully delivered to our customers, great value and very convenient, with easy drop off at local post office. Next day delivery too.
24/03/21 by CHRIS ATKINS
Quick, efficient, professional and reliable. Better value for money than equivalent on-line services too.
24/03/21 by Sally Dawes
I am still waiting on my parcel leaving the uk after 10 days, my parcel was to be delivered within 5-8 days & it’s still in the uk
24/03/21 by Customer
easy process at a good price
24/03/21 by david hughes
Added extra charge without my consent because they say the parcel was 50% heavier that it actually was. Took no responsibility themselves and said it was the carrier making the charge. Ask for evidence of weight after the parcel has been shipped - knowingly impossible request. Charged my card without my consent. Not using Parcel Monkey again
24/03/21 by Mark
An amazing service... Truely love the fact that the parcels are collected from me... Saves cutting time into work time.
24/03/21 by Mrs BEARD
Excellent service everytime I use this.
24/03/21 by Rocky Arkwright
Always consistently the cheapest Broker for ParcelForce especially for extra compensation items. No problems so far! Easy to book.
24/03/21 by Sheena Brown
Brilliant service, will always use it from now on, recommend!!!
24/03/21 by Mrs Ilona Smith
Good service ????
24/03/21 by Mr M
Very good service
24/03/21 by Mr M
Easy. Quick. Cheap.
23/03/21 by Mike
Everything went smooth, my parcel gas ben delivered on time and without damage
23/03/21 by Fed
Huge duty on my parcel which I was not aware of. Delivery in Netherlands got the wrong address in spite of clear label
23/03/21 by Customer
Second time I have used this app easy to use. No waiting in post office at lunch time. Picked up door to door
23/03/21 by Sharon Macinnes
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