We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
First class and prompt serves and easy to book your parcel with out leaving your home and a choice of serves for you to choose from can highly recommend Parcel Monkey
08/04/21 by Mr peter wright
Excellent service. My parcel arrived in Gibraltar ???????? in the same condition I handed it over to the Parcel Monkey driver. Very impressed with this service and will certainly use it again.
08/04/21 by Customer
Excellent service as always!
08/04/21 by Customer
Excellent service as always!
08/04/21 by Customer
This made sending a parcel to Australia for the first time really easy. I could pick which option ref price versus speed, and also check out where I needed to take it.
08/04/21 by Deborah
Good service
08/04/21 by Steven Crofts
Scam - avoid. I booked a delivery of a smartphone from London to Greece and paid circa 35 GBP. I literally input "smartphone" at the form, and the HMRC code for "mobile phone" before the payment phase. So parcel monkey s website knew I was sending a smartphone. 6 days later, it is returned to sender, then I have to wait 24 hours to hear back, which is "the carrier - DPD - does not accept anything with batteries , sorry, no refund". On parcel monkeys prohibited items, it is buried on some line item under batteries "nothing with a battery". So they literally will steal someones money, as their system knows I am paying for an item that they cant send, and that they will not offer me a refund. Not to mention the huge hussle of delaying my delivery for 7 days. If this isnt a scam, what is? Shame to this company and its scammy practices, avoid at all costs!
08/04/21 by Fili
Absolutely atrocious service from Parcel Monkey. Do not use them to send your parcel. My parcel (a gift for my daughter in Doha) was promised to be delivered within six days!! Ten weeks later no delivery made and no return to myself. So so disappointed. I have sent over 20 messages to the company with no resolution. They really do not care. No refund and no investigation. Shocking service.
08/04/21 by C Balfour
Great service every time. thank you
08/04/21 by Michael
Very fast delivery
08/04/21 by Customer Janet kirk
I dont rate this company at all sent 3 parcels 48 hours and 2 have still not arrived.....think i will stick with my normal courier
08/04/21 by Liz Kendalwood
Very efficient and effective
08/04/21 by of
Great service, easy to navigate the site and understand. I was sending a small parcel to China from UK which I have never done before. I had no idea how to go about it, but parcel monkey took me through the process step by step. My parcel is now on its way to China... no issues so far.
08/04/21 by Michelle
Parcel was not collected and no communication. Very poor service.
08/04/21 by Derek Paterson
Very reasonable price, great service with tracking too!
08/04/21 by Customer
On the 25/02/2021 I arranged for the despatch of 2 x packages to the same international address via Parcelmonkeys recommended courier (Parcelforce).One package was succesfully delivered but the other is stuck at a Parcelforce shipping hub and has been in a "sorted" state for more than 6 weeks!Ive raised the matter on at least 7 occasions with Parcelmonkey online support and their stock reply is theyre awaiting a Parcelforce update.Its patently obvious the item will never be located or recovered so effectively "lost in transit".On that basis Ive requested a compensation claims form but to no avail.Ive also contacted their Group CEO (Nav Ramiah) via his Linkedin profile but no reply.and his profile states "I still spend my time working my heads of department to ensure we deliver great customer satisfaction, innovative products and successful partnerships" .On the basis of my recent experience it would appear Mr Ramiahs company has a lot more work to do to ensure customer satisfaction!My ltd company will no longer be using Parcelmonkeys services so their loss!
08/04/21 by Stephen McDermott
I have used often Parcel Monkey to ship small and big parcel to UK and Abroad. One judges a service provider not only when things go well but also when things turn sour. And I have come to realise how scummy this organisation it. I purchase a shipping from them for DPD to carry a parcel to Holland. Not only didnt DPD bother to contact my recipient, nor attempted to deliver the parcel. The parcel instead stayed for a few days at the custom before being returned to the UK. ParcelMonkey then asked me to pay £16 to get my parcel back and denied any responsibility for the lack of communication to me or my client about the parcel that was stuck at the Deutsch Customs where a duty needed to be paid. No-one informed me or my client a duty needed to be paid or even how. All we knew was the parcel was on its way back but instead of coming back to Edinburgh (where the sender address was) it went to ParcelMonkey depot in Bournemouth hence they charged me £16 if I wanted to see my parcel again. Parcel Monkey does not have any phone support. I tis all in chat, the process is slow and the support team prefers blaming the customer and "cest la vie" instead of offering any real help or refund which would have be the decent thing to do. I will never trust them with my business ever again.
08/04/21 by Mr Tom Migot
Appalling!!!! Paid for next day collection service and didnt collect. When contacted for explanation they replied with you are not the account holder even though I have used them previously. You cannot call them to talk about an issue and it is extremely difficult to lodge an issue through their questions page online.The only way I could get my money refunded was to go through PayPals resolution centre. Even then they did not respond. In the end I had to cancel my direct debit with PayPal via my bank to stop them trying to take a payment for a service they failed to deliver.
08/04/21 by Steve Millard
very good service. Would highly recommend
08/04/21 by Peter O
Excellent service
07/04/21 by Dennis Ash
Great service, easy to book, collected on time and delivered safely to the other side of the globe. Well done
07/04/21 by Janette Davies
Easy to use happy with service received
Carriers on offer for parcels have been great
07/04/21 by Eric
Excellent service I couldn’t fault you guys thanks again
07/04/21 by Customer
Great hassle free package delivery service no problems and easy to use 5 stars
07/04/21 by Customer
Easy to use site with good prices
07/04/21 by Susan
I have used Parcel Monkey on three separate occasions to send parcels to my granddaughter in the Northlands, New Zealand.
The service has been excellent. Pickup and door to door no more than 10 days, the latest parcel which arrived today, took 7 days.
Price was very reasonable, considerably cheaper than their competitors.
07/04/21 by Bob
PM was recommend to me as a cheaper faster way to send my package. Were slightly more expensive that courier starting with H. Were also slightly cheaper than using PF directly. However, H worked over weekend/bank holidays where as PF didnt. So PM was slower. I will probably just go directly to them next time.
07/04/21 by Oliver
Excellent service and good price.
07/04/21 by Customer
Excellent service...use you all the time and would never use anyone else!
Brilliant 10/10
07/04/21 by Jo Stearn
Fabulous service from start to finish Parcel from Uk to Australia in just over a week
07/04/21 by Mrs. Geraldine Quinn
Quick and good response.
07/04/21 by Customer
After being quoted just under £30 to send a parcel went on parcel monkey same company came in just under tenner
07/04/21 by Mrs dawn burton
First option when placing order was - is it on a pallet? YES. - turned up with a sprinter van, no tail lift, no pallet truck. I had to help the driver lift a 85kg pallet across the street and into the back of the van. Paid for over night delivery? Took 4 days. Wont use again
07/04/21 by House of Waxx
Very efficient service
07/04/21 by Customer
Its very easy to set up a Parcel Monkey collection. Good info on packaging and label easy to print! In my case it meant a collection by DHL at 14.33 one day to a delivery at the other end of the UK at 14.13 the next day. Very pleased indeed! My only wish is that DHL could have given us a time window for collection instead of having to wait in. Even a notification of morning or afternoon would have helped!
06/04/21 by Edinburgh woman
The parcel is not delivered yet. It is said that the address is not sufficient but it is the same that use to send to before and I don’t have contact number to guide them or explain it
06/04/21 by Customer Linda B
brilliant, spot on, will use them again
06/04/21 by Hitesh Kapur
I was given a slot for pick-up for Amazon and for two weeks there was no message communicated across and all you write to me is to give you a review when the goods is still in my house. That is totally unprofessional even when I made payment.
06/04/21 by Customer
Both parcels sent were delivered satisfactorily. The parcel to Germany took abit longer than stated.
06/04/21 by Edward Weaver
Excellent service. Parcel reached Ireland in 44 hours. Brilliant!!!
06/04/21 by abhey sharma
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