We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Scheduled a collection from a third party for delivery to an address other than mine, the whole process went like clockwork. Very please with price and ease of use on Parcel Monkey website
10/04/21 by Jose Veiga-Pires
The tracking did not work. The Parcel Force site only ever said "Advised" and it then disappeared before the parcel arrived.
10/04/21 by Customer
Easy to use website
Reasonable in price
Simple drop off
Quick In receiving
10/04/21 by Liz Davey
Easy to use web site, gave lots of options brilliant site.
10/04/21 by Lisa Smith
Competitive and easy to use. Item was delivered to New Zealand within the timescale advised, undamaged and with easy access to track progress.
10/04/21 by Allan
Always a great service and price
10/04/21 by Sally Manneh
Very good service
10/04/21 by LYDIA MORRISON
Parcel delivered on time. Excellent
10/04/21 by Customer
Great service. Easy to contact for help support. Very recommend
10/04/21 by Wilson
Easy website. Competitive prices . No problems at all
10/04/21 by Mr David Wroe
Very impressed with service, prompt collection and delivery. Much easier to send a parcel to Denmark than I thought it would be and very reasonable prices. Wil definitely use again!!
10/04/21 by Sue Pearce
Courier is charging more for the parcel I’ve send I paid for a 2.7kg parcel and they are charging me for a 7kg parcel. WTH I have to proof the size of my parcel but Courier does not Second time I had problems with Courier through you and you do NOTHING to help your customer. Courier didn’t pick parcel up on the day I paid for, called you,oh here is a new parcel number for you for tomorrow’s pick up. I paid for 24 hours delivery, you gave me 48hr. No sorry, no compensation. But I have to pay extra. Your customer service is the worse one I have ever encountered. Of it’s in the small print, you have to pay if the courier says so, but we don’t give compensation or even say sorry. I will let present and future customers know how rubbish you are
09/04/21 by Customer BP
Good and reliable !!!
09/04/21 by Customer
Its swift, quick and very convenient.
09/04/21 by tayyab haider
Brilliant service! EVERY TIME!!!
09/04/21 by Hannelize
I have nothing but praise for the company.
A pleasant and helpful courier collected my shipping item. All aspects handled professionally and promptly.
09/04/21 by Avril
Good website to check status
09/04/21 by wendy porter
Fantastic service couldnt complain parcel arrived in time for my grandson stanley
09/04/21 by Mrs selena Davis
Pick up was on time and I was contacted about the time. But I paid for next day delivery and the parcel was not delivered until 48hours later meaning the parcel missed being shipped
09/04/21 by Maxine Chamberlain
They found the best price, the courier collected it when the said they would and it was delivered the next day. Couldnt want for more.
09/04/21 by Mike Marsh
Simple and efficient service, would use again.
09/04/21 by Mark1210
Very pleased so far with this service, its easy to use, delivery within days ( UK of course), would use service again.
09/04/21 by John
Brilliantly done
09/04/21 by Customer
Brilliant service
09/04/21 by Customer
Great service and value
09/04/21 by Mr M Lee
Great site to use to get best pricing, easy to use
09/04/21 by Micaela
Fantastic service from Parcel Monkey. So easy to use and never an issue. Been great to use every time! Saves me time and money.
09/04/21 by Gary H
This was my 1st time of sending something abroad since we left the EU. Took over an hour to fill the form in but I managed to get through it eventually. Very difficult procedure which I am sure will put people off sending stuff abroad. Got picked up on time and was in Poland early the following morning. I was very impressed up to that point. However....one week later and my parcel has only just left the DHL depot in Poland, due to some bright spark who decided that it was an export and duty had to be paid, even though it was very clearly marked on the paperwork that was stuck to the box "machine part for repair" I spent all of Thursday in tears on the phone to DHL, I even phoned Poland, they were as much use as a chocolate teapot! Finally 2 lovely people came to my aid and got the paperwork amended and it has now left the depot and is on its way to be repaired. The problem is that the part should have been back to me by today, ready for me to resume work on Monday, after being in Lockdown for 4 months. I will not be able to re open now and I am very upset, Im a one woman business, no money coming in for all that time and I am struggling. If it wasnt for the fact that there is nowhere in this country to get this type of repair, I would not use this service again...sorry!
09/04/21 by Jane Clark
Great service
09/04/21 by Customer
I used their services once to send a parcel abroad. Their website was intuitive and helped preparing the parcel. However, the price and estimated time of arrival were misleading. I paid them £20 for this delivery, only to discover a few days later that my parcel was stuck at the border and I had to pay £50 of duties (I wouldnt ship anything if I knew that was the case). The estimated time was 4/7 days, but the parcel arrived almost a month later. I contacted their customers service, who were quick in replying but had nothing more to say than "we have contacted the courier, well let you know". Next time Ill deal with couriers directly.
09/04/21 by Customer
Happy Customer
We are an online Tombola company and have had terrible experiences with Hermes, amongst others, finding Parcel Monkey has been a god send, we can keep track of parcels, always get a good response from customer service, get regular updates and the site is so easy to use, finally I can send my parcels out and relax!
Highly recommended
Diamond Tombola
08/04/21 by Fiona Fennell
Excellent and efficient service and straight forward process
08/04/21 by Daniel
very good service and reasonable price well please corby to manchester next day cant beat that recomended would definatly use again recoment to all thanks
08/04/21 by Philip Knight
Parcel Monkey UK offer a fantastic service, been using them for a number of years and they have never let me down - thank you Parcel Monkey UK.
08/04/21 by Mrs Susan Walsh
I have paid the parcel on the 29.03.2021 and posted same day and today 08.04.2021 is still not delivered, still in a depot in France, even if should be delivered in 3 days !? It was a birthday gift and now is very very late ,very disappointed .
08/04/21 by Gabriel
Excellent Service. Never heard of Parcel Monkey until a week ago. I will certainly recommend & use again.
Best RF
08/04/21 by Roger Ferris
Hello this is the first time we have used parcel monkey and everything went fine the only issue is trying to get the weight of the item you send.the item arrived safely and very quickly my thanks to all the staff concerned and definitely use the company again thank you yours R .Robertson.
08/04/21 by Robert
Simple and quick- I had quite a few parcels to send to the Channel Islands for my company - signed up to parcel monkey and a quote was given to me in minutes and quickest route to take - prices cheapest to more expensive depending on how you wish to ship your parcel. You then download forms required to be put on your parcel and the courier company arrange the pick up.
After that parcel monkey keep track of your parcel by sending you up to date links. My parcels have been delivered within days and tracking all the way. Highly recommend
08/04/21 by Miss Victoria Sutherland
Great service, super easy to use and affordable prices. Was a bit weary the first time I use parcel monkey but it has been great especially to send large packages.
08/04/21 by Tiago Campos
Simply Amazing! Fast collection! Thank you.
08/04/21 by Iulia
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