We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Great straight forward service
30/03/21 by Ali sharpe
Easy, hassle free,.cost effect way to send parcels.
30/03/21 by Carlo Peroni
Great, efficient service, no issues.
30/03/21 by Marie Kidd
Quick efficient and fair way to compare courier services
Would def use again
30/03/21 by Kerry
Fill the form was straightforward
30/03/21 by O. Yemi Tubi
Great service
30/03/21 by Des
Excellent price comparison
30/03/21 by avril landt
Brilliant service I have used this company for more than two years have never had a problem thank you for a wonderful service .
30/03/21 by Linda Wicks
Spot on with no fuss !!
30/03/21 by steve james
A very good solution for our business. Cost effective, easy and a range of trusted delivery options. Works for me.
30/03/21 by John C
Used this service before and its been great but this time is awful. Parcel was meant to be collected from Spain on Friday. Hadnt arrived by 6pm so i contacted them and was assured theyd be there by 8pm. No show. Then they close for the weekend so couldnt reach anyone and no phone number! Eventually had a message from them to say theyd be there on Monday which in itself was inconvenient but they said theyd get there by 11am. Didnt turn up AGAIN. Then they said, sorrt but someone will definitely be there on Tuesday (today) by 11am. NO SHOW FOR 3RD DAY. I messaged again and they said theyll TRY and go later on today but thats no good as my brother cant just sit in all day waiting for them. Terrible customer service. Ive requested a refund so i can use another courier but no reply. UK branch say once its passed to Spain they cant deal with it but i booked it through them so Id like someone to get back to me.
30/03/21 by Lees
Great service and easy to use
30/03/21 by Fiona White
You guys were awesome, thank you ❤️
30/03/21 by Reema
Excellent match up with cheapest courier, very smooth, and Parcelforce collected and delivered within 48hrs as promised. It would have been useful to know the driver would definitely have a label which would have saved me the bother of getting my printer out
30/03/21 by Neil Chapman
Very good service.
30/03/21 by Bethany DOWD
Great comparison site, nothing worse than figuring out the parcel industry. Parcel Parcelmonkey makes the process easier and cheaper
30/03/21 by Pete
Always use parcel monkey ???? great service
30/03/21 by Paul Manuel
Amazing service.
29/03/21 by Loubie
I am a repeated customer who always using the website for international postage to send family and friends gifts abroad. Website is easy and value for money to use. However, this last year the couriers show a cost of postage that aims to deliver within 3 days (as they so called state on the website).Though that it is not the case, this is the third occasion i have used the website and making a payment for a parcel to be delivered within 3 days. Disappointing as it has been,each time the parcel has took 7-10 working days, sometimes missing the occasion i.e. birthday past due the date. The website should state that it will take 7-10 working days and only take payment for that type of service for customers like myself.
29/03/21 by Asmat
It would be better if we can choose time slots
29/03/21 by Mr M
The page was really easy to navigate (step by step) and there were many couriers to choose from. I went for DHL - they picked it up next day and delivered the day after. I would definitely use parcel monkey again for ease and the prices were competitive too.
29/03/21 by Customer
Very good service and reasonably priced. Passed through to the states in good condition and delivered on a Sunday. Exceptional
29/03/21 by Guest
Excellent service. Collected a parcel in the UK on Tuesday of one week, and arrived in Australia on the Monday of the following week. Really pleased thank you.
29/03/21 by Susan Davies
I have used Parcelforce through Parcel Monkey, and yet again my items I sent 24 hr service wrapped with fragile tape on were delivered to 3 different addresses and all recipients opened their parcels to find them totally smashed to pieces, this can only have been done with brutal force and disrespect, the driver who collected my items said he cant guarantee that they will be handled safely at the central depot, having read now 403 reviews on Parcelforce all stating their incompetence, horrendous customer service, delivery driver disrespect and all their other failings I find it hard to believe that ParcelMonkey still have dealings with such a diabolical, dishonest, disgraceful, disorganised, bad management Company, surely by linking with Parcelforce you are dragging your own name down. Over 40 years I owned those items and moved 5 times not once was one smashed. I have tried ringing Parcelforce to no avail, they dont return your calls, infact they couldnt care less, their attitude is to be detached from their customers, they find every excuse not to reimburse you when you manage to get through and if their drivers can stand there and say if it has fragile tape on it it gets thrown around harder, what kind of imbeciles are being employed there and surely if you have correct management skills you should be looking at the reviews and pulling the Company to task. The News should here about their shoddy Service and I will be contacting the Omnibusmam to look into how this Company can operate as disgracefully as it does.
29/03/21 by Denise
Excellent service, reliable, swift and efficient with regular updates.
29/03/21 by Customer
Pick up and delivery on time, brilliant.
29/03/21 by Bill arnold
avoid sent a parcel 2 weeks ago paid in full 4 days later got returned to me because there was 3 aerosols in said i wasnt entitled to a refund so had to pay in full again to send it sent thursday said arrive in 3 days it has been sat at heathrow airport since friday morning cant get through to anyone on phone also emails dont get an answer rubbish company rubbish service wont be using again
29/03/21 by Jane McGahan
Fetching and delivering of parcel was painfree and in time as promised.
29/03/21 by Lize Kruger
i send quite a few parcel using parcel monkey excellent service i can track the parcel all the way to the destination
29/03/21 by duncan sampson
Never sent anything very heavy before. Didnt have a clue. Parcel Monkey was recommended. Really easy to use and courier i went with wasnt expensive. Parcel was received the next day. Would definitely use again.
29/03/21 by customer
THE SERVICE IS ALWAYS VERY GOOD , EXCELLENT RATES AND EASY TO USE WEBSITE, BUT ITS THE REVIEWS ITS ALWAYS ASKING FOR. WHAT A PAIN...............
29/03/21 by Customer Richard Wardhaugh
The tracking notes used on your tracking form I thought were not in plane English for novices of parcel services like me.
29/03/21 by BARRY FRANKS
excellent service all round
29/03/21 by Joann McShane
I have been using parcelmonkey for a long time and have never been disappointed. Quick and easy procedure and deliveries/collections always on time.
29/03/21 by Customer
Easy to ship parcel and arrives intact with no fuss. Happy with service
29/03/21 by customerLL
very easy site to navigate, incredible prices, shall be using from now on for my Business
29/03/21 by alan tinsley
Great service, very efficient. Means a lot to be able to plant trees at no extra cost if I spend over £10.
29/03/21 by Miss Lois Cordelia
Do not use this company, they took more money from my credit card after the delivery had been made, without warning, discussion or permission. They alleged that the dimensions of the item we sent were wrong, they made the ridiculous statement that an unframed black and white print was 7cm deep and weighed 4.4kg. They totally refused to discuss the matter and while they could not prove their allegation, they said that we had to prove the dimensions that we had provided. Unless you have photographic evidence with a ruler beside the parcel for all 3 dimensions, they will believe you.
29/03/21 by Stuart
The whole process...Booking...Pickup....Tracking....Delivery...was completely straightforward.
29/03/21 by Mr Smith
Parcel Monkey have fulfilled all my needs. They are efficient and are one of the best on the market, would most definitely recommend.
29/03/21 by Veronica King
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
