We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Easy to use website, prompt collection and delivery very good prices.
Will definitely use again
23/03/21 by Mrs M
Difficulty tracking parcel going to Ireland. Also finding correct codes for customs was a nightmare, tho i blame brexit for that. Overall, very good service and value for money.
23/03/21 by mary mcphillips
1st class service from booking to delivery and lots cheaper than the big firms.
22/03/21 by Ashfaq Ahmad
The parcel was collected during time period and delivered the next day - both as promised. Thank you
22/03/21 by Judith
The parcels was subject to extra cost when arriving in Italy which I do not feel the company made clear
22/03/21 by Diane
expensive but good
22/03/21 by Customer
Very good service. Excellent pricing and no hassle
22/03/21 by Russell Gasper
Parcel booked November 2020 Still not received. Informed by lodge that the parcel was never collected! No one has contacted me from the company to say there was an issue
22/03/21 by Sonia Patel
It said it will take 3 days but it took 7 days . Half of the item was missing .
22/03/21 by Saman basheer
Would not recommend. Parcelmonkey overcharged me by £29.99 they slapped an excess weight charge of 44kg (equiv. 2 bags cement) for sending a small car steering wheel that only weighed less than 2kg that correct cost was £8.19. Despite me raising a dispute and sending several messages and photo evidence inc. pic of steering wheel on scales and proof of ebay transaction etc they still have not resolved things. So be warned!!!
22/03/21 by David Woodward
Quick and easy service. Thank you very much!
22/03/21 by Oliver
Very good service all round quick and easy to use
22/03/21 by alan marshall
Good quick service. Not the cheapest of options but the best for collection and delivery. Couldnt find any other service so yeah its the best for that
22/03/21 by Adam Toscani
Fantastic service????
22/03/21 by ML
I word: brilliant!
22/03/21 by Dennis Daye
Yes I would use Parcel Monkey again.
22/03/21 by Customers for cash
Thinking of claiming for compensation as package took way longer than estimated and arrived too late for use
22/03/21 by W morrisCustomer
Easy and quick to get a competitive quote. Package was delivered safely. Win win.
22/03/21 by lucy Shirley Rollison
the parcel actually arrived quite quickly but the tracking never got past "arrived at destination"
22/03/21 by Carol Richardson
Good service competitive prices. Will use again.
22/03/21 by Customer
Unlike other prepaid ebay type returns and sales where I have been flummoxed by .how to send larger items, Parcel Monkey made the whole return so EASY!
would definitely recommend and definitely use again :)
22/03/21 by Jayne Fraser
Thank you great service . Will use again
22/03/21 by Mrs Dickinson-Dalton
I was sending a parcel to Canada. Parcel monkey was as easy as any of the sites that I have tried to get customs forms filled in, carriers arranged and labels tinted off. Competitive prices too. Within 4 days my son had his parcel safe and sound.
22/03/21 by Fiona wilkie
Excellent service! Thanks so much!
22/03/21 by Customer
Excellent service every time
22/03/21 by ok
Did provide competitive prices but not now. Very hard to work with when the courier has issues as theyre a third party and you can not talk directly with the courier because of this. The prices have jumped by 100% when sending from N.Ireland. Disgraceful Have set up an account with DPD who I can deal with directly if issues arise and a lot cheaper due to the price increases.
22/03/21 by Customer
Easy to use website. Parcels were collected and delivered on time. Will definitely recommend and use again
22/03/21 by Jo Rowan
My parcel was collected on 2nd March bound for Spain. Addressed with a saved address on the parcel monkey site that has been used many times before with successful delivery. On Friday 12th March my mum said the parcel had still not arrived so I downloaded the DPD app and there was an update on 6th March saying the package was being returned to sender. The parcel Monkey website said there was a delay. I telephoned DPD and was told that my parcel was not accepted for distribution in Spain because I was a private individual sending to another individual. This is as a result of Brexit problems. I was told to await my parcel’s return and contact Parcel monkey for a refund of the nearly £20 I had paid in postage. On Friday 19th I was notified by parcel monkey that they had my parcel as it had been incorrectly addressed !! And if I wanted it sent back to me (which I do) I would have to pay an admin fee of £5 and £7 something postage for it to be returned. I had 7 days to let them know. I cannot phone and speak to anyone as there is no option to do this and despite my messaging them online they have not contacted me back. So be warned.
22/03/21 by Tina
collected from the house, and I could follow every step of my parcel..was sending to Zambia...took 7 days including a weekend...so maybe 5. Arrived to the joy of my friend.The only problem I have is the expense but for such a service I think its worthwhile :)
22/03/21 by Sarah
Pleased with the whole service from collection to pick up and the correspondence keeping me informed of each stage.
22/03/21 by Customer
Easy to use and good customer service. I have used them twice recently sending documentation to Canada and the service has been very good
22/03/21 by VMC
Easy to use, good selection of carriers, went as clockwork, many thanks.
22/03/21 by MJ
Easy to follow instructions and it made easy to select the cheapest courier. The parcels were collected the next day and delivered safety.
22/03/21 by Sam
I have used Parcel Monkey several times for a year now due to the lockdown restrictions and I find the service excellent, reliable and reasonable.
22/03/21 by Customer
Extremely pleased with Parcel Monkey. Easy to book and drop parcel off. Delivery was qicker than expected and my grandson received his birthday gifts in plenty of time. Would definitely recommend service.
22/03/21 by Customer
Good service!
22/03/21 by Customer
Very happy, collected item luckily early, but I could not track the collection. I have no idea if it isnt possible, I did use the tracking details. No problems and a good price.
22/03/21 by Jackie
i had a damaged parcel. it took a while and i have not received a payment yet but they have seemed to have sorted a settlement, just awaiting the payment.
22/03/21 by Christian
We always use Parcel monkey and find them super efficient.
22/03/21 by Industrial Modern Furniture
Once again you are asking for the same information. this takes incompetence to a new level. Read back the correspondence its on there five times . Keep answering with send us the pm number again really is embarrassing for your company
22/03/21 by Paul Mullins
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