We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
I boooked parcel for international delivery to South Africa from uk it was delivered promptly and safely. Highly recommended
31/03/21 by Charmaine
Once again great hastle free service, goods arrived on time.
31/03/21 by Pro-Tec Performance
Booked a parcel for delivery with ParcelForce via Parcel Monkey. Delivery went perfectly - no issues there. Shortly after delivery my card was charged for an additional £52.60 as my parcel was 3cm/sq smaller and had a slightly lighter volumetric weight as a result. Their reasoning behind the charge was that "the parcel was incorrectly declared meaning that it took up additional space on the delivery vehicle". I have since tried to get an answer from Parcel Monkey as to how a parcel which was marginally lighter and smaller can warrant such a charge, but they cant give me a straight answer and the staff Ive spoken to via their online messaging system have been hopeless. Will return to another courier and pay a little more in future.
31/03/21 by Matt Russell
Works every time. I had a small issue easily resolved way back. Wouldn’t hesitate to recommend.
31/03/21 by Helen S.
Great service had no problems at all and got to destination on time. Will definitely use again.
31/03/21 by Jo James
Fabulous, collected my parcel from my home address in the UK one Monday and it arrived at its destination in rural Australia the following Monday, 1 week later.
Previously my parcels were taking up to 4weeks to get to there destination, they are also cheaper than Royal Mail. will definitely be using them again.
31/03/21 by Anne
Please, please DO NOT USE this service....I took the day off to be at home to make sure that parcel will be collected and obviously that did not happened, contacted customer service and been advised that courier will come next day, been asked to print new labels but have noticed that only one label was updated....Again if I will not spot this one of the parcels will not be collected...Next day I have asked adviser about update to make sure that my parcels will be definitely collected, I was not able to get any information from customer service....Awful service DO NOT USE IT, YOU HAVE BEEN WARNED.
31/03/21 by Adam D.
Excellant service , but I want to ask that printing label should be carry out by your courier.
31/03/21 by Mr Min Yang
Fantastic service and help if needed
30/03/21 by LYDIA MORRISON
Good cost effective efficient service with working tracking.
30/03/21 by Mr. C Brueton
Easy to book, good price and delivered on time. What’s not to like!
30/03/21 by eliza mclachlan
Great straight forward service
30/03/21 by Ali sharpe
Easy, hassle free,.cost effect way to send parcels.
30/03/21 by Carlo Peroni
Great, efficient service, no issues.
30/03/21 by Marie Kidd
Quick efficient and fair way to compare courier services
Would def use again
30/03/21 by Kerry
Fill the form was straightforward
30/03/21 by O. Yemi Tubi
Great service
30/03/21 by Des
Excellent price comparison
30/03/21 by avril landt
Brilliant service I have used this company for more than two years have never had a problem thank you for a wonderful service .
30/03/21 by Linda Wicks
Spot on with no fuss !!
30/03/21 by steve james
A very good solution for our business. Cost effective, easy and a range of trusted delivery options. Works for me.
30/03/21 by John C
Used this service before and its been great but this time is awful. Parcel was meant to be collected from Spain on Friday. Hadnt arrived by 6pm so i contacted them and was assured theyd be there by 8pm. No show. Then they close for the weekend so couldnt reach anyone and no phone number! Eventually had a message from them to say theyd be there on Monday which in itself was inconvenient but they said theyd get there by 11am. Didnt turn up AGAIN. Then they said, sorrt but someone will definitely be there on Tuesday (today) by 11am. NO SHOW FOR 3RD DAY. I messaged again and they said theyll TRY and go later on today but thats no good as my brother cant just sit in all day waiting for them. Terrible customer service. Ive requested a refund so i can use another courier but no reply. UK branch say once its passed to Spain they cant deal with it but i booked it through them so Id like someone to get back to me.
30/03/21 by Lees
Great service and easy to use
30/03/21 by Fiona White
You guys were awesome, thank you ❤️
30/03/21 by Reema
Excellent match up with cheapest courier, very smooth, and Parcelforce collected and delivered within 48hrs as promised. It would have been useful to know the driver would definitely have a label which would have saved me the bother of getting my printer out
30/03/21 by Neil Chapman
Very good service.
30/03/21 by Bethany DOWD
Great comparison site, nothing worse than figuring out the parcel industry. Parcel Parcelmonkey makes the process easier and cheaper
30/03/21 by Pete
Always use parcel monkey ???? great service
30/03/21 by Paul Manuel
Amazing service.
29/03/21 by Loubie
I am a repeated customer who always using the website for international postage to send family and friends gifts abroad. Website is easy and value for money to use. However, this last year the couriers show a cost of postage that aims to deliver within 3 days (as they so called state on the website).Though that it is not the case, this is the third occasion i have used the website and making a payment for a parcel to be delivered within 3 days. Disappointing as it has been,each time the parcel has took 7-10 working days, sometimes missing the occasion i.e. birthday past due the date. The website should state that it will take 7-10 working days and only take payment for that type of service for customers like myself.
29/03/21 by Asmat
It would be better if we can choose time slots
29/03/21 by Mr M
The page was really easy to navigate (step by step) and there were many couriers to choose from. I went for DHL - they picked it up next day and delivered the day after. I would definitely use parcel monkey again for ease and the prices were competitive too.
29/03/21 by Customer
Very good service and reasonably priced. Passed through to the states in good condition and delivered on a Sunday. Exceptional
29/03/21 by Guest
Excellent service. Collected a parcel in the UK on Tuesday of one week, and arrived in Australia on the Monday of the following week. Really pleased thank you.
29/03/21 by Susan Davies
I have used Parcelforce through Parcel Monkey, and yet again my items I sent 24 hr service wrapped with fragile tape on were delivered to 3 different addresses and all recipients opened their parcels to find them totally smashed to pieces, this can only have been done with brutal force and disrespect, the driver who collected my items said he cant guarantee that they will be handled safely at the central depot, having read now 403 reviews on Parcelforce all stating their incompetence, horrendous customer service, delivery driver disrespect and all their other failings I find it hard to believe that ParcelMonkey still have dealings with such a diabolical, dishonest, disgraceful, disorganised, bad management Company, surely by linking with Parcelforce you are dragging your own name down. Over 40 years I owned those items and moved 5 times not once was one smashed. I have tried ringing Parcelforce to no avail, they dont return your calls, infact they couldnt care less, their attitude is to be detached from their customers, they find every excuse not to reimburse you when you manage to get through and if their drivers can stand there and say if it has fragile tape on it it gets thrown around harder, what kind of imbeciles are being employed there and surely if you have correct management skills you should be looking at the reviews and pulling the Company to task. The News should here about their shoddy Service and I will be contacting the Omnibusmam to look into how this Company can operate as disgracefully as it does.
29/03/21 by Denise
Excellent service, reliable, swift and efficient with regular updates.
29/03/21 by Customer
Pick up and delivery on time, brilliant.
29/03/21 by Bill arnold
avoid sent a parcel 2 weeks ago paid in full 4 days later got returned to me because there was 3 aerosols in said i wasnt entitled to a refund so had to pay in full again to send it sent thursday said arrive in 3 days it has been sat at heathrow airport since friday morning cant get through to anyone on phone also emails dont get an answer rubbish company rubbish service wont be using again
29/03/21 by Jane McGahan
Fetching and delivering of parcel was painfree and in time as promised.
29/03/21 by Lize Kruger
i send quite a few parcel using parcel monkey excellent service i can track the parcel all the way to the destination
29/03/21 by duncan sampson
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