We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
As the parcel hasnt arrived yet I can only give an average review.
05/04/21 by Michael
very good would use again
05/04/21 by Customer
Disgusting had to give a one star it would be zero. £65.00 for a 4-6 day delivery from the uk to New Zealand! Stuck in bloody Netherlands still not delivered 9 days so far ! Will it ever arrive I ask myself!
05/04/21 by Customer
Spot on, good price considering the weight of the item sent, well done parcel force delivered as promised thanks.
05/04/21 by CHRIS
Thank you once again very easy quick process to get a parcel to Sweden x
05/04/21 by Customer
Great, cheaper than going direct to Post Office or Parcelforce for the same service.
05/04/21 by Stuart B
I hadn’t heard of you before I had to return a very heavy parcel.
But everything was very simple via parcel monkey... not cheap, but I got my money back for my unwanted item. So it arrived ok. Grateful for that as we haven’t been so lucky with another company ( no refund after a missing insured parcel from Christmas!!!)
I ll use parcel monkey again for sure.
05/04/21 by Tamsin
Easy to use and parcel collected and delivered on time
05/04/21 by Brian
Sending a package to Germany post Brexit I was looking for the best deal. Found Parcel Monkey competitive and gave clear instructions for paperwork needed. Would definitely use again. Parcel arrived in good time and good condition
05/04/21 by Jan
Parcel Monkey were very poor in the process of returning two heavy items we had bought, between them and DX freight it proved to be really hard work, they told us a few times that the parcels couldn’t be tracked after one had gone missing even though we had been given a tracking number by them !!! and were told it was the couriers fault it had gone missing and to contact them even though we had paid Parcel Monkey for their service. We contacted DX freight ourselves and found the parcel via the tracking number and no thanks to Parcel Monkey, tin pot outfit with awful customer service
05/04/21 by Andy Jackson
Really good way to organise shipping and not be tied to a single carriers systems. It was straightforward to use and all my documents were available quickly.
I will now use this system as my default choice for shipping.
05/04/21 by Paul McKillop
Great service again
05/04/21 by andy
I got instant alternatives for a parcel delivery, based on price, delivery timescales etc. When selected, the ordering and tracking process was effortless and seamless. This is a very fine wrapper service for sending parcels.
05/04/21 by George Sibley
This is the second time Ive used Parcelmonkey recently, and their service is excellent. Since late 2020, Ive been selling everything I no longer need on eBay. The smaller and lighter items i take to the post office, but for anything bigger and heavier I head straight to the Parcelmonkey website. Its easy to navigate, clear and concise, and the prices are always really keen. Highly recommended
05/04/21 by Toby Taylor
Saved a fortune using Parcel Monkey again and the process was so easy and user friendly.
Well done Parcel Monkey ????
05/04/21 by Colin - High Peak
Excellent service
05/04/21 by Nannette
What can I say. No more going to the post office and queueing, just sit at home and do it all online. Its So easy and you get the best price. I would definitely recommend using parcel monkey.
05/04/21 by Julian Wood
It all went like clockwork .
04/04/21 by Tomo
Reliable and efficient service
04/04/21 by Karen
First time Ive used this service. All worked according to plan. Fantastic. Thank you
04/04/21 by Steve Holt
Lack of information regarding delivery taxes in EU plus on the delivery day I couldn’t get an hour slot for the drip off.
04/04/21 by Iulian
Fast and cheapest, great service, pick up and drop off perfect!
04/04/21 by Neil Gibson
Always reliable.
04/04/21 by lynn scotford
Awful service - AVOID
04/04/21 by Customer
Speedy service arrived on time good tracking
Selected the best service fir ne
04/04/21 by Supplier
Excellent transfer.
04/04/21 by Customer
Great site that has quickly and efficiently found a perfect parcel delivery service from my front door to another at a reasonable price. Kept me updated with pick up and delivery times and helpful links along with packaging advice and labling instructions.No complaints and I will use this service again.
04/04/21 by CustomerSimon
Very happy very professional very good
04/04/21 by lucia
Easy to order, collected on time and delivered on time. Decent price.
04/04/21 by Paul
I am not happy , because I was expecting my parcel by now because I have got to send it on elsewhere this slow service will cost me money . Gary Moorey
04/04/21 by Gary Moorey
We have used Parcel Monkey several times to the UAE. Always collect and deliver on time.
04/04/21 by Christopher Leonard
First time use. It was easy to set up. Good choice of delivery options and price correct.
04/04/21 by Mr Mark Hughes
Simple to use
04/04/21 by Customer
Hands down the worst company I have ever dealt with All paperwork was filled in correctly and they have asked for the same information 6 times Paid for 2-4 working day service 3 weeks later its still not shipped
04/04/21 by Andrew Fothergill
The website is very easy to navigate and it was much easier than expected to send a big parcel to a Spanish Island. The parcel was collected on 29/03 and was in mainland Spain on 3/04. Very impressed with service and price.
04/04/21 by alexandra
Very quick and easy. No problems.
04/04/21 by Stephanie Williamson
Easy to set up and use. Good communication about collection.
04/04/21 by Neil
Yet again brilliant service , picked up at 16-30 Monday & delivered at 10-00am next day in GLASGOW !! One very satisfied customer thank you yet again Parcel Monkey /DHL .
03/04/21 by Lynn Drane
Used them a few time very easy and helpfull
03/04/21 by jan vledder
Very pleased parcel was delivered in ten days. Thank you Parcel Monkey.
03/04/21 by Customer
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