We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Excellent service. Used twice now, goods arrive 3-4 days no hassle. Great.
25/03/21 by Customer
Very easy service to use, have used it several times now to send parcels to Japan.
25/03/21 by Margaret Foot
I booked a courier through this company. They never picked up the parcel and claiming its delivered. Pictures are clearly showing a different parcel. pathetic customer service. you should never use this company. Shipment status is cancelled but refused to refund me. I had been talking to their customer support since November. Pathetic customer support never understood the issues.
25/03/21 by TUK
Our Response: Hello Toms,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised of the situation. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Great service! Quick and easy!
25/03/21 by Customer
I booked with parcelmonkey for shipping from the UK to Syria. The service they used was Courier. I have an account with Courier and I already know Courier will NOT ship to Syria due to the economical sanctions. I contacted parcelmonkey and asked if they really can ship to Syria and the agent said yes. I even explained to the agent about the sanctions and he confirmed they can ship to Syria. I paid and Courier driver picked up the parcel. After ten days, the shipment had no update at all when i tracked on Courier website. I phoned Courier and asked about it, they said they can not ship to Syria and they are waiting for the monkey to request the return. I phoned the monkey and asked where my shipment was and the stupid Monkey said they tried 2 times to deliver it but no one was at the address in Syria. the address i sent to was a laboratory which opens from 7am to 10pm. I asked the agent if there is any evidence they knocked the door or any photo of the door of the address they reached in Syria but he said they have evidence but they can not show it. one advice i can give to parcel monkey: If you insist to lie to your customers you need to learn how to lie because we are not that stupid to believe whatever you say. I would have appreciated if you said you did not know Courier would not ship to syria. After two lies your agent made, you charged me around £15 for return from your warehouse in UK to my address in UK. you also charged me 3 times more for shipping out. you charged me £87.68 for Syria while the shipping cost to Lebanon (next to Syria) was £28. so i paid you £102 for nothing. what i got in return was two stupid lies and damaged parcel. When i complained you said you need picture of the broken items. Why dont you offer picture of the address in Syria if you say you knocked the door twice while Courier the carrier admitted the shipment never left the uk
25/03/21 by khaled alshehada
Love the comparison of whats available, the ability to choose and print the label off at home. Only pain is sometimes you have to wait for the label to arrive and that can be 15 mins which is fine once you know that but if one is in a hurry .....
25/03/21 by DazMan
Perfect Customer Service, Thank you
25/03/21 by Tomas Vilasek
Good service kept informed of collection time. Driver covid-19 safe mask etc. Cost beat others. Thank you would use again
25/03/21 by Mrs Barbara Christie
This is the second time Ive used Parcel Monkey to send items to Belgium.
Clear, concise instructions, very prompt pick up and delivered within stated timescales.
These are my preferred delivery method.
25/03/21 by Adrian Ward
Easy to use service
25/03/21 by Customer
Very good web site easy to use.well happy .not very good ,getting spam about my parcel.
25/03/21 by Customer D Stagg
I did not recommend very bad service first and last time to use this service they got poor partnership with company they charge you here and there too I charge in both countries almost 156 pounds did not worth it and plus the address is correct 4 time they ask me to address is not correct I book for door to door service they just said pick your parcel from half way it’s really stressful and they said to me update your address I have to pay them more to update my address really awful service please guys be careful
25/03/21 by Customer
easy to use and quick. will use again
25/03/21 by Customer
I had used this service for the first time and must admit was quite impressed. My parcel was delivered right on time and intact. Will definitely use them again. Thank you very much.
25/03/21 by Mumtaz
Very good professional service, recommend.
25/03/21 by Russell
I have not received my parcel
25/03/21 by Customer
Excellent service. Quick and safe.
25/03/21 by Camelia Rotundu
I found this a very efficient service, reasonably priced with excellent tracking of delivery.
25/03/21 by Jackie Ritchie
Absolutely brilliant service
Fast and efficient
Definitely use the service again ????????????????
24/03/21 by Mandy
Im really appreciate the fast delivery service. My daughter was impressed.
Thank you very much for your service. I make you sure that I’m going to send another parcel in the future. I’m very satisfied.
24/03/21 by Customer
This company cannot deal with International shipments. When things go wrong they’ll bat you from one customer service ‘advisor’ to the next, asking the same questions about information they already have on their systems. Standard responses have been ‘we are unable’, ‘we cannot’ ..... the stress involved in trying to get a very important shipment returned from China after non-delivery has been horrendous. DO NOT USE THIS COMPANY FOR INTERNATIONAL SHIPMENTS. We never got our shipment back, losing irreplaceable sample products, at massive cost to our business.
24/03/21 by Margaret P
Reliable! I used Parcel Monkey twice now, first for abroad and second for a bulky parcel. All went well
24/03/21 by Diana
Confectionery is now classed as a food item...it is as far as Parcel Monkeys prohibited list goes. They accept your clearly customs labelled consignment containing Easter gifts and charge £93 to deliver. Delivery failed, goods were returned and apparently thats my fault I didnt read microprint. What happened to a reputable company advising its customers? Absolutely useless and refusing to refund any of the fee they have effectively stolen.
24/03/21 by Ally H
Impressive, rapid, and very reasonable price
24/03/21 by Clive
3 to 4 days that it shouldnhave taken but it bloody took 7 days and extra 50 rupees charge at the other end.
24/03/21 by Nav
Excellent Service.
24/03/21 by Customer
Great value parcel delivery at a great price, would highly recommend
24/03/21 by Michelle Packer
Customer was very happy with service. From Kent to Northern Ireland in 48 hours.
24/03/21 by Mr/Mrs Morton
The parcel arrived really late sadly It’s actually not the first issues I’ve had issues. I actually think parcel monkey are really good, but the companies they use from my experience have sometimes shown a complete lack of communication and common sense which inevitably results in cancellations and lateness. I have proof to back up my comments and parcel monkey has this evidence in their database also so there’s no lies or slander or bad publication. Just honesty. I’ll still continue to support you parcel Monkey. I’ve actually recommended you to over 350 people including huge companies.
24/03/21 by Customer
Great service at low price and great tracking. will definitely use again !
24/03/21 by Customerrosalind Smith
I am currently having a nightmare with this company. Every time you reply to a message you receive a different operator response sometimes up to an hour or 3 later. I will never use them again as i have tried 15 messages to get a customs invoice amended without success. It will be quicker to re-print my own and post it to Italy.... What a comedy system run by clowns.
24/03/21 by david oconnor
Great price and order was delivered quickly and safely. Service was good and easy. Would recommend.
24/03/21 by PPDPS
The package was collected on the day requested.
Delivery contact in Freetown, Sierra Leone was excellent.
24/03/21 by Customer
I found this service very easy to use, quick and very reasonable prices to ship abroad. Even the customs forms were easy to complete. Will certainly use again.
24/03/21 by DelJones
A Great Experience from start to finish. Thanks Parcel Monkey!
Also chosen carrier DHL did a brilliant job of finding the out of the way destination address.
Fantastic!
24/03/21 by Adrian
This was the first time I used parcel monkey. The speed and scope of various couriers was outstanding. Great prices great service
24/03/21 by Stuart Williams
Very happy with the delivery
24/03/21 by Derek Dunn
Brilliant service
24/03/21 by Customer
Very good and best price ????
24/03/21 by Wilson
Excellent service as always
24/03/21 by Atiq Ahmad
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
