We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
My parcel was collected on the correct day and was delivered to New Zealand a week later all good and at a good price
23/03/21 by Anne Stewart
Great service. Convenient cost effective and reliable. No problems so far....unlike hermes who lost package after package.
I recommend parcel monkey unreservedly , especially useful when sending items overseas !!
23/03/21 by jim
parcel with clock got to destination safely, excellent and easy service, thank you, happy customer
23/03/21 by J. Summer
Second time usingcthis service and very pleased with the service. Collected and delivered when advised. Very easy booking process. Will definitely keep using .
23/03/21 by Gail Smith
Once Amazon recommended your website it was very simple. The item was collected the next morning and arrived in Scotland the next.
23/03/21 by Barbara Friend
easy to book on line. returned the parcel promptly and undamaged
23/03/21 by Mr and Mrs S Taylor
Good service, easy, cheaper to send than other methods,plus pay an extra £2 and they pick up from your house!
Package arrived in time stated.
Have used multiple times, and will continue to do so.
23/03/21 by customer
Easy web site to use, very clear instructions, much cheaper than using the Post Office direct, or other carriers; parcel arrived fairly quickly (to USA)
23/03/21 by Adrian Canale-Parola
Terrible customer service they give you a ticket and that’s as far as you get they ask so many silly questions and ask you too provide photos of how you packaged the item not worth a penny
23/03/21 by antony marvill
Booked 2 day delivery. After 8 days, multiple chats with online help still no pickup, lots of apologies though. I was told an investigation would take place, it would take up to seven days. I asked them why they couldnt phone the courier. They said they dont use phones, so I phoned the courier and solved the problem myself. Useless.
23/03/21 by Darren Thorpe
Book and send a parcel through these guys - and no way of tracking an item that was going to take 4 days ! 2 weeks later still no parcel and no idea where it is. Asking for updates and just get : Kindly be advised that items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however, delays should be expected as a result of Covid-19 measures." Firstly the copy and paste excuse and its not being sent to a EU country !!!!!! Shocking will never use again. !!!!!
23/03/21 by Kelli
Used Parcel Monkey to organise my parcel delivery bookings and everything has gone well so far, will certainly stick with them in the future.
23/03/21 by Mr Price
Used Parcel Monkey to find a good price for a return of a parcel, very straight forward process and easy to use, parcel collected and delivered on time.
23/03/21 by Mrs Michelle Mongan
Great service. Very professional. Parcel was collected and delivered as scheduled. Will use this company again.
23/03/21 by Customer
Great affordable service I have used them to send things to France and the UK always a fast service. From your doorstep.
23/03/21 by Dianne Mcgroary
superb service, delivery as promised and very reasonably priced, well done !!
23/03/21 by James
Easy to use website, competitive pricing and quick delivery. Thanks
23/03/21 by Customer
Very happy with this! Wasn’t even aware of Parcel Monkey before. Got a package to me in lockdown that I would have had no way of getting otherwise.
23/03/21 by Barbara
Picked up on time. Delivered on time. Great!
23/03/21 by Harry__Butterworth
So glad that I discovered Parcel Monkey- always find a reasonable price even for heavy goods- I’m amazed that for around a tenner I can get something picked up and delivered next day!
23/03/21 by jackie
Really fabulous service. Highly recommend.
23/03/21 by Customer
Spot on service easy to follow and fantastic prices
23/03/21 by Helen Tully
Very convenient and much cheaper service than the classical post office for parcels with weight above 2 Kg. Tracking is also available. Highly recommended.
23/03/21 by Nassim El Achi
First time l have needed to send a larger package, first time using parcel monkey and I found it to be very good.
23/03/21 by Dennis
Great cheap and quick service, extremely easy to arrange collection
23/03/21 by James
As per usual .Great service using parcel force through the monkey .
23/03/21 by Paul
they will charge you extra months after shipment has been fulfilled for no reason, do not trust them with your card details. they are scams!!
23/03/21 by Jo
Sorry to say, I had a bad experience. The Parcel Monkey website allowed me to send a bottle of whisky to France. It was rejected by French customs and is being sent back (that was ten days ago, still nothing). Parcel Monkey claim their website would not have allowed me to send alcohol. There was nothing during to booking process to say that, or to prevent me booking it. I paid £43 to send it expedited. They refuse to return the money for a transit that they claim they should not have accepted in the first place. I’ll look at other services next time.
23/03/21 by Euan
So pleased I discovered this app. Collection from the door and no need to visit my Post Office.
23/03/21 by Andrew TC
Disgrace, my partner booked and paid for a delivery, the driver came and said he wouldnt take the item, too large eve though we gave all the details of sizes and weights etc, so parcel monkey said hed have to pay for another delivery and wait for a refund for the first delivery, then the courier didnt even come 2nd time, still waiting for a refund for that one which was well over a week ago, 3rd attempt was meant to be next day delivery, it wasnt collected until 2 days later so was taken on a Friday so with the weekend was expecting it would be Monday, turned up on Tuesday, completely snapped in half (a solid wood table top) so customer didnt accept it obviously, no communication at all from delivery company with any explanations, now being passed from pillow to post for reimbursement, no telephone numbers to speak to anyone. Quick to take money but slow to refund and hopeless at resolving issues.
23/03/21 by Angela
Prompt, efficient and economical service.
23/03/21 by Ken Power
Cheap and good service
23/03/21 by ANDREWE HAMLETT
Amazing service ❤️ I can only say huge thank you
23/03/21 by Customer Chynara
Collected when they said they would, delivered when they said they would. What more do you need. Would use again
23/03/21 by Donna McNab
Very fast and efficient, with good tracking...Thank you very much.
23/03/21 by DHW
Paid for next day delivery and it arrived 3 days late
23/03/21 by Miranda Farrelly
Our family in New Zealand were delighted when our parcel arrived from England.
Thank you Parcel Monkey for an excellent service.
Regards
Tom Norman
23/03/21 by Thomas
excellent service
23/03/21 by customer
Very efficient, would definitely use again
23/03/21 by Bridge Dental Laboratory
Everything was great, collected on time and sent it happily however it took a lot longer then 3 days as stated, 6 days to arrive to delivery location which was a little too late as my sister was travelling so she missed the parcel. I think it was sent to the wrong depo so hence the delay.
Over all though good service and would recommend and would use again, easy on
23/03/21 by May
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
