We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Great service
27/03/21 by Michael Mathuein
Disappointing to have to write this review after two years of excellent postal services via Parcel Monkey. Two parcels went missing in January which had high values attached to them and the response from the customer service team was apologetic but unfortunately were completely inactive/unresponsive I felt very much on my own in trying to handle the matter.
27/03/21 by Audrey Ball
From my own experience so far so good
27/03/21 by customer Bobby
I was told delivery time of 4 to 5 days now Ive been informed the delivery time is of 9 days not happy or satisfied especially when I paid extra for this service ,defeated the purpose !
27/03/21 by Taz
Very bad service. I wanted to send my family gifts for christmas (2 medium to larg boxes) I took time to select the gifts very personlize goods I was happy my faily were looking forward to receive them but then I made the biggest mistake of my life and used parcel monkey. My goods were with courier 9th of December and I kept asking what is wrong what is the issue they never provided an answer or a clarification and guess what! My things were never returned to me and I was not refunded and I kept asking over and over and finally when I lost hope I asked them to cancel everything and return goods and money to me (this is after chasing them for 2 months with no answer) I kept asking them to return my stuff and I think they took them and apparently they will say they lost them !!! ( If I ever get an answer from them). I spent alot of money on the gifts more than 500GBP and they took them and took my money. And when I started writing the reviews they sent me to submit a claim!! Plzzzzz dont use them dont wast your time money and stuff you wnat to send with them. Stay away! This is an honest advice from my experience with thme
27/03/21 by Mira
First time used. Had no issues fast service worked perfectly and at a great price.
27/03/21 by Paul Coss
Easy to book a delivery. Efficient and everything went as planned. Excellent service start to finish.
27/03/21 by Customer
Very fast and efficient service, kept me informed all the way from pick-up to drop-off. Would definitely recommend using this service.
27/03/21 by Marcela
Always excellent service
27/03/21 by Customer
Top class service
27/03/21 by Caroline C
I sent a parcel via parcel monkey/DPD to France with Easter gifts for my grandchildren. The contents amounted to £65. My daughter in France has been advised she needs to pay €24.50 in taxes in order to receive the parcel. This is a third of the value of the gifts. There is no where on the Parcel Monkey site that advises about the potential to pay taxes in the receiving country. Parcel Monkey advise that all parcels are sent duty unpaid. This parcel was a gift not a commercial transaction. Be warned.
26/03/21 by Marion Wilkinson
Great service as ever
26/03/21 by Brian Gilbert
Nice, quick and convenience service.
Thanks
26/03/21 by Customer
all good as usual, great service.
26/03/21 by markus
Track shipment does not work. There is no data. Even though the parcel has already been delivered a couple of week ago you cannot see any status of the parcel in My Account as there is no data at all.
Apart from that Im quite happy. The prices are good and customer services is excellent.
26/03/21 by Customer
The 24 hour service was not carried out, the parcel was delivered 48 hours after .
26/03/21 by jw
Great service once again best service we received for parcels to New Zealand
26/03/21 by John truscott
Excellent made life much easier
26/03/21 by Gary Foley
all no problem, good service , easy to order, will use again
26/03/21 by Customer
Really simple to use. Highly recommend
26/03/21 by Customer
I regularly use parcel monkey for sending parcels to my family abroad and have never been disappointed with the service. The website is user friendly and easy to use. Email instructions for packaging and labeling clear and concise. And the best part is my family have their parcel within 5 days!
26/03/21 by MRS S VOS
Before you ship with this company read the negative reviews. I agree, I had good luck but not any more. I paid for fedex service from the US to italy. i was never told it was not fedex door to door. they took my money picked up the package then delivered to their US depot. then i learned that jersey post was forwarding it to the Uk to clear through there then to italy. i learned after the fact that what i paid for was only fedex in the usa . next PM sent the pckg jersey post. I continued to ask about the progress and tracking of my pgk. i kept getting false information. this includes: fedex tracking number for a parcel already delivered to PM. Pkg left PM depot here is Jersey post tracking information, no information added. no updates, PM tells me Pgk in the UK. no updates, erroneous information. I am sure no one at PM has a clue where my parcel is. I doubt it will show up. I will write a second time once i have an update if ever.
26/03/21 by mozarts fiddle
My parcel was delayed and not enough clear information was given for the reason and what I needed to do to solve the issue, then to top it off I was charged an additional £1.49 not the end of the world but was said to be due to the volumetric size and weight, but as the size was correct and the weight was under 4kg they still charged for a heavier weight, what a cheek
26/03/21 by Mr Taplin
Fantastic service really helped git the flooring next day great super smashing
26/03/21 by Mr Matt
My parcel is still being held in customs. They are charging another £200 in tax which is absolutely ridiculous. Never anything send from this company.
26/03/21 by Rabia Malik
DONT USE THESE PEOPLE FOR DELIVERING ANYTHING - BE WARNED BY THE MANY MANY BAD REVIEWS. I only recently began using PM (with reasonable success) and have had several parcels collected and delivered both in UK and abroad. My most recent experience is, however, a completely different story in that the latest parcel was another one to my son in Bulgaria and contained the identical delivery address label to a previously delivered parcel to that address. A week after collection I received an email from PM to say that my parcel could not be delivered due to insufficient delivery details even though they had delivered the previous parcel to that same delivery address. Also on the parcel was the Bulgarian telephone number and email for the recipient (which they obviously were not prepared to use). PMs only solution to the problem was for me to agree to either pay an additional £17.00 for them to return the parcel to me, or collect it from their depot at Southampton, or to agree to its destruction/disposal. I had no choice but to pay up and so I finally paid around £45 to not get my son and grand sons presents delivered. There is no way of speaking to a real person at PM the only form of communication if via their inadequate text portal. IT REALLY IS A SCAM SETUP - BE WARNED.
26/03/21 by Brian Kirk
Good communication, on time, delivered and receipted as promised.
Good value too
26/03/21 by Paul
Sent a paintball marker which was not on the prohibited list and legal in both countys after 5 days it came back with no previous communication. Had a label on it saying Illegal firearm which is kind of strange as if it were a real firearm they are duty bound to inform the police. Instead they just sent it back telling me that they knew it was not a firearm.
26/03/21 by John Sosta
My parcel was delivered on time without any problems
Brilliant
26/03/21 by Jenny Campbell
Easy to use even with the customs declaration
26/03/21 by Mark Dowd
Easy to do. I boxed up two packages containing Easter eggs and other treats for my grandchildren who live in north Wales. Weighed the boxes. Printed off the labels. Job done. Royal Mail parcel force guy came at 11am the following morning (Friday) to collect them. No having to queue at the post office. Grandchildren received the boxes on the Monday. I was able to track the boxes on the app too. Fab service.
26/03/21 by Amanda
Very efficient service. We have used many times previously when sending boxes to my son in Australia. The box is collected from your home and 5 or 6 days later it arrives at my son house. Great!
26/03/21 by Peter Clough
Great service at an affordable price
26/03/21 by Steven Rose
Cheapest I found for international delivery to Asia, delivered in just 7 days.
26/03/21 by Joe
I have used parcel monkey for my business for around 8 years. Never needed to look elsewhere as I trust them to get the job done. Love that I can choose which service to use, easy format that let’s me know if it’s a drop off to a PO or a collection from my business. Let’s me know the difference in prices. Any issue I have had has been dealt with quickly.
26/03/21 by HANDMAIDEN UK
Fast, effective service. Thank you.
26/03/21 by Mr & Mrs Bullivant Clark
I will not deal with your company anymore. I sent a parcel to Turkey. In their site they mentioned parcel 3-5 days delivery will be arrived but takes 7 days it was two days late.!! I am not excepting will take longer than 3-5 days as they mentioned in their site, this is not good service To deal with customers because you will start losing costumers because you are not following what you put in your site. Who will compensate me for the delay?
26/03/21 by Customer
Absolute first class service, the parcel was collected from my home on a Friday and arrived safely in Whistler, Canada the following Wednesday, I’m extremely impressed,
26/03/21 by Customer
Second time Ive used Parcel Monkey....great service. Will definitely be using again.
26/03/21 by Pat McCaffery
Have used Parcel Monkey on multiple occasions and am always really happy with the service. Very convenient, with lots of options for pick-ups and good prices.
25/03/21 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
