We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
A very good experience as usual, and saving me money.
21/03/21 by R. Trinder
I will never use this site ever again. Every parcel i have sent with them have been damage also paid extra cover compensation as our parcels are expensive.when I try and claim they wont pay out! Going to seek legal advice.
21/03/21 by Sue Baxter Hetherington
Really Quick and a great price
21/03/21 by Customer
Have relatives living in Norway and send parcels regularly . Parcel monkey makes this much simpler . Great Service
21/03/21 by Mrs Faye Lamb
Always easy, always reasonable prices
21/03/21 by Mr Stephen Blair
Great service, great price, great help
21/03/21 by Kieran
Quick and easy to use App
Both DPD and DHL
Did exactly what they promised. Collected and delivered on dates promised . Great service .
Harvey
21/03/21 by Harvey
Easy and efficient, many thanks
20/03/21 by Roland
Second time I’ve used parcel monkey to send parcel to USA , excellent service, easy to use , custom documents and labels generated quickly. I used parcel force and dropped at my local post office . My parcel arrived at my daughters apartment today and took just 5 working days to arrive, excellent and would highly recommend.
20/03/21 by margaret wallings
The parcel was collected and delivered on time. Very happy with the service.
20/03/21 by A Fuller
Why once again are you asking me for the pm number i keep sending it too you and you do nothing very poor service once again
20/03/21 by Paul Mullins
Parcelmonkey excellent as usual Parcelforce handling in spite of careful experienced packing sometimes leads to damage.
20/03/21 by Tony Edwards
A1 can’t complain good service
20/03/21 by Andrew Wylde
We have been using Parcel Monkey for a few years now . Service has always been excellent and prices are reasonable. Labels are usually produced quickly too. Weve probably saved hundreds over the years and saved so much time too! Thank you!
20/03/21 by Business customer
Yet again, good service at a reasonable price.
20/03/21 by Algenon
Saved me a fortune on international shipping... thank you
20/03/21 by David Spelling (Gas safe engineer) Southampton
Poor experience - failed to collect three parcels in one week wasting a lot of time and causing me problems with my customers. Won’t be using again.
20/03/21 by Jack
Excellent service very reasonable cost l would definitely recommend these guys for hassle free movement of all your parcel needs. I will be using them again for sure.
20/03/21 by Lee
Loads cheaper than going direct.
Highly recommended
20/03/21 by Customer
Excellent and easy to sort out will use again when sending parcels
20/03/21 by Customer
Excellent fast and friendly service.
20/03/21 by Gen
This is unbelievable. I have sent a parcel months ago, and it has never been delivered. Parcel Monkey cant provide any details on what happened to it. Its been at least 4 months and no news. Their customer service refuses to provide any compensation for the products, and are not able to give me any updates. I should have given my money to Royal Mail.
20/03/21 by Customer
Good pricing and communication. Up to date tracking from collection to delivery
20/03/21 by Mr John Furlong
Brilliant service. Fast, easy and reliable. Great find
20/03/21 by Hannah Wiltshire
Very efficient service at the cheapest price. Easy to use. Package collected and delivered at the specified times with helpful updates at each stage. Thank you.
20/03/21 by CURRELL.
Service was good
20/03/21 by Customer
Efficient and rapid service
20/03/21 by Oxenham Olson
Quick and easy to use
20/03/21 by Caron Bebbington
Great service no problems
20/03/21 by Raze Khan
Easy to use cheaper than going direct to Post office will beusing again
20/03/21 by rob
Although you have often provided a good service, I find that contacting you when there is an issue dreadful. I received very bad advice from your rep and now you are refusing to refund me for a delivery I have paid twice for...on advice from your rep to cancel and re organise. Am seriously wondering if I should continue using you.
20/03/21 by kim haley
Easy for multiple parcels
20/03/21 by WL
Great prices , collection on time ,good service
20/03/21 by john beck
Brilliant! Great prices and fast safe delivery with DHL, thank you!
20/03/21 by Customer
Very pleased. The service we chose with parcel monkey delivered our package to its destination 250 miles away the day after collection. Cannot fault price and performance.
19/03/21 by MargW
great reliable service, recommended
19/03/21 by Gary Kirby
Ive used Parcel Monkey twice now and havent had issues at all. First consignment sent with DPD, second with DHL. Both packages arrived to their recipients safely and it was hassle free to book!
Will be using again
19/03/21 by Angelwolf
I used to try to send a gift for mothers day - my mother now lives in France. Elected to use DPD but they claim an issue with the address (it is a rural location) - sent them Google maps pin drop, What3word location - but cant use! If they wanted to deliver they have the details to put in on the front porch! But no. Cant use. Suggested local post office but no. Ive been bounced around between Parcel Monkey and DPD. Dont bother. Just buy and send through AMAZON as they are able to deliver with the same address information. Grrrrrrr!!!!!!
19/03/21 by CharlyFarley
Very quick international delivery. Great service, easy to use and competitive prices
19/03/21 by Ian Thomson
First time we have used Parcel Monkey since Brexit and the need to provide custom documentation has kicked in. Useful info on how to obtain the correct codes from the UK Gov website. Remember to put custom documentation into a clear pouch on the outside of the parcel so it is visible and can be read/scanned (not in an envelope).
19/03/21 by Stuart, Lanarkshire
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