We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Great service. Easy to use, fast and economical to Australia
19/03/21 by CustomerAnn
Returned a 12volt Bosch power tool battery which weighed less than a kilogram, paid the agreed price per weight/ volume, a few weeks later they took a further payment without my consent, yes just took it from my debit card, and was told the reason for this was that the very small power tool battery weighed in at 25 kilograms. UNBELIEVABLE.
19/03/21 by AR
Cheapest rates to India
19/03/21 by Jishnu Panicker
Cheaper than going to the Post Office. Easy and convenient. Happy.
19/03/21 by Lynn
Sending to France and what a breeze compared to other parcel companies! So quick and easy! Thank you very much parcel monkey!
19/03/21 by Dalmatian
As usual excellent service parcel arrived in tact and undamaged.
19/03/21 by Satisfied customer
It was easy to follow instructions and the website provides a good choice of delivery companies
19/03/21 by Peter Cocquyt
THIS IS A BLOODY CON …I DID EVERYTHING THAT WAS ASKED ….THEN Courier COLLECT THE PARCEL 12 HOURS LATER BRING IT BACK IV SENT PICTURES AND THEY HAVE NO TOLD ME TO RE BOOK AND PAY £70.00 AGAIN LOAD OF **** , DONT USE THIS SITE THEN WHEN THERE IS A PROBLEM YOU CANT RING ANYONE JUST WEBCHAT .. ..RUBBISH AND **** SITE ...LOAD OF CODSWOLLOP AS U CAN SEE IM FUMINNG
19/03/21 by Mr Jagota
As soon as read the word Monkey in the companys name i was doubtful, but i decided i would go with my heart and use them, this was the worst thing i have done as they have lost my items and because they were on the restricted list i couldnt take out any additional insurance. It was if they had known they wouldnt reach there destination in the first place and just take your money and run, i am now £600 out of pocket as i was due to be refunded when the items reached there destination. If you are looking for a courier company think twice before using this Monkey company. Do not make the same mistake as me.
19/03/21 by Sean Folley
I must admit, the customer service response is pretty good. However, be advised. This company refuses or is unable to communicate not only with you by phone, but with the intermediary companies that it uses for shipping. This is not a problem until something goes wrong - I sent a parcel for my girlfriends birthday on 11th March, at time of writing its 19th and its not going to get there in time.....despite being given a delivery Leadtime of 3-4 days on parcel monkey site. I even tried contacting Courier who is one of their partners myself. However since parcel monkey didnt transfer my details as the original sender Courier had no record of me sending the package and couldnt do a thing. Wouldnt use again.
19/03/21 by James
Due a delivery Parcel force delivering on their behalf, parcel force saying it’s monkeys fault monkey saying it’s parcel force, each claiming each other yet the customer me still hasn’t got my delivery.
19/03/21 by Dawn Toop
Very easy to navigate and book
19/03/21 by Julie cripps
Can see why its so cheap. No tracking on thier tracking page. No human contact on phone for issues in process. Blame delivery companies if things go wrong and lie about details you gave being incorrect. Charge you to return when you are not at fault
19/03/21 by Matt Davies
Parcel Monkey is very easy to use and keeps the whole task simple. Its great to have everything all ready and just drop it off. Dropped off Friday afternoon and delivered to Canada by Wednesday morning with Parcel Force!!
19/03/21 by David Bell
My first time to use the service. Took me a while to figure out all the stages and exactly what to do eg where to attach the customs form. Seems to be smooth but don’t know yet if parcel has arrived at destination overseas.
19/03/21 by Marilyn Baker
A nice quick and simple way to find the best price to send a parcel.
19/03/21 by Moko
Very fast and very professional. Love it.
3rd time am using them.
19/03/21 by Happy customer
Easy to use, quick quotations and no problems with courier; timely with tracking updates. Recommended!
19/03/21 by Andrew
Very easy to use, plenty of services and clear on price
19/03/21 by NISHA
Excellent service! I prefer this service over all the others I have used - have an online shop and frequently send parcels. The website is clear and easy to use, customer service responses are quick and helpful. You will get the best price and the different options are well listed.
19/03/21 by Jill
Perfect as ever! Punctual and polite and reasonable charges. Couldnt ask for more.
19/03/21 by Janet Olivia Cox
Long time customer, usually no issues. When issues do arrive support have little interest in hearing about it or helping. Tracking showed that customer rejected delivery, customer made it very clear this did not happen. I theorise the courier tried to deliver to the wrong address which would explain the rejection. The only response I could get from parcelmonkey support was essentially, tracking shows this was rejected so this must be true and we have no interest in discussing further. I tried many times to explain theres clearly been a mix up and ask if we could try and get to the bottom of it, again - tracking shows rejected delivery so not interested in looking into it any further. Really dissapointing. Fairly good most of the time but the second you have a problem they arent interested in helping, unwilling to accept the idea that the courier has potentially made a mistake and unwilling to follow up further to verify and try to resolve the issue.
19/03/21 by Jamie Hill
Very good service. Easy to use website & made it easy to print at home ready for sending.
19/03/21 by Tracey
Very happy with this delivery service . I have been kept informed in relation to the whereabouts of my parcel with online tracking and a speedy delivery too .Would use again .
19/03/21 by Consumer
Thank you for your excellent service
18/03/21 by Nyadzi
very good rates send fast shipping
18/03/21 by Jerry Ramos
excellent frist time i have used courrier pick up from a house. Very reasonable for 8 kg parcel only £9.00 door to door vial DHL easy to use and good communicaiton.
The man who delivered was very helpful hiding parcel at back of house as requested
18/03/21 by Helen Hill
Excellent and perfect ????
18/03/21 by Customer
Great company very trustworthy will always use and first class customer service
18/03/21 by Customer
Good choice of couriers. Efficient drop off service. Can track progress if parcel early.
18/03/21 by Sarah Dowling
This is the third time that I have used Parcel Monkeys own service to ship items from the UK to my son in the US.
Absolutely cannot fault it!
The items were all delivered, door to door, in 4 Business Days!
18/03/21 by Customer
Parcel was picked up on time , Great service
18/03/21 by Keith
good service - reasonable price and choice, came on time, simple from start to finish, will use again
18/03/21 by Kathryn
Parcel collected on time delivered on time on dayvexected. Brilliant
18/03/21 by John Wilson
Having used your excellent service many times I was very disappointed with the outcome this time, it was a pain just booking the parcel with new regulations, the price has gone up considerably and the time the parcel took to arrive tripled - not impressed
18/03/21 by Alison Lovell
Fast speedy delivery to Canada from the UK. Have recommended to several of my friends - will continue to use for all my deliveries
18/03/21 by EVELYN ADDINALL
Excellent service, very reliable and user friendly .
18/03/21 by Iain Dandy
Quick and easy service, good prices for shipping and easily tracked.
18/03/21 by Kerry Endicott
Excellent service
18/03/21 by Craig Allen
I am very dissapointed. I have send a small parcel to Israel (gave the right measurements, weight, done custom form ) - all as it should be to avoid extra costs and been charge to much - I have paid for the anyway £40. After parcel been delivered 10 days later I have received an invoice for another £20 - because apparently my parcel was bigger than i stated and heavier ????!!! Obviously you can see a difference in weight when you sell board game. How board game can increase in weight from 2.6 to 6kg???? Because I dont know. I am trying to deal with it, but I am getting nowhere.
18/03/21 by Customer
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