We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Consistently excellent. My preferred place to go
18/03/21 by Peter Riches
Stay away from parcel monkey if I could give -100 for their services I would give it easily. I have booked courier since Dec 9th and the goods were never shipped nor returned to me. They dont give me update when I will receive my goods back and they are refusing to refund me although I sent them soooo many times that I want to cancel. Bad bad service they took my money (almost 300 GBP) and they didnt return my money and my goods. Stay away use other services I will never use them again
18/03/21 by Mira
Another smooth Transaction. Keep up the Good Work
18/03/21 by Mourne Militaria
Not very happy I payd 20 pounds for sending my parcel and the receipt been informed he need pay another 38 euro to pick the parcel no one informed me about it before I sends it the parcel I pays more in sending nearly enough then value of the parcel little be disappointed, they was in time with everything was only the money matter
18/03/21 by Angy
Always delivered without a hitch to customers on time and goods intact ????????
18/03/21 by Lorraine Shears
No hiccups. Thank you
18/03/21 by jane mudge
I tried to drop a parcel off at the nearest location listed on the website only to be told the shop listed has not accepted parcels for several months.
18/03/21 by Tony
Easy to use and calculate
18/03/21 by mr rawlings
I have not used Parcel Monkey before. I tried them as their price was very good and the service was also excellent. I cannot believe my parcel got to Hong Kong in about 4 to 5 days in time for my grandsons birthday, just as they said it would. I will definitely recommend them and use them again. Very well done and thank you.
18/03/21 by Lianna Condello
Expensive in the end
18/03/21 by Wendy p
Excellent quick efficient service. Thanks
18/03/21 by Roderic Wood
Had to reduce to 4 stars as my package took longer to get to its destination than on a previous parcel to the the same place.
18/03/21 by Mike Smith
Very easy to use website, with good instructions and information. The whole process was simple, and my parcel was delivered when promised. Have used many times for sending parcels from UK to Greece and Eire, and find the pricing excellent! Will certainly use again soon.
Thank you, Parcel Monkey UK!
18/03/21 by CH
Excellent service. Straightforward and easy to use. Items where collected and delivered within timeframe. Tracking was clear and received notification when item was delivered.
18/03/21 by JK
Excellent service. Straightforward and easy to use. Items where collected and delivered within timeframe. Tracking was clear and received notification when item was delivered.
18/03/21 by JK
Easy to use close drop off point and delivered when they said,perfect thanks
18/03/21 by Trevor Brotherton
Many parcels sent to Spain previously with Hermes, Royal Mail and flowers with queenflora which all found the address. Parcel Monkey returned to sender because could not find the address.
18/03/21 by Kirsty
Prompt, quick delivery and easy to arrange. Percel picked same day.
18/03/21 by George
Carrier turned up to collect on the day advised and delivered next day in line with the 24 hour service selected.
18/03/21 by Don Everest
Perfect Service latexandlovers.co.uk
18/03/21 by Customer
Easy to use and quick delivery
18/03/21 by TO JANE
So easy to use. Invoices can be downloaded and kept for business records.
Have tried other websites but ParcelMonkey always end up returning to Parcel Monkey - its the best!
18/03/21 by Vicky Abbott
Genuinely saved me at least £10. Brilliant . Will use again
18/03/21 by Philippa Hamriding
First class service. Have used Parcel Monkey now 4-5 times sending items to Canada.
Easy to book parcel, pay, track.
The most recent was taken to the Post Office on Thursday last week and was delivered the following Wednesday. Fantastic, well done again Parcel Monkey!
18/03/21 by Sue Jones
What an outstanding service. It was quick, efficient, no drama and it cost half the price of Parcel Force, and I never had to leave the building, the collection was efficient, I was even emailed the drivers name and collection time, and the delivery to my mother was spot on, and perfectly timed. I will always use this method of parcel delivery moving forward.
18/03/21 by Paul Fryer
All straighforwardt as usual, my first choice again for great service
18/03/21 by kate
Good customer service - I accidentally input an error in the address but they sorted it. However, be careful when booking more than one parcel - I found that the price works out less if you book two separate consignments than if you book two parcels to the same address. Bizarre!
18/03/21 by Paul
got to destination in Australia on time and in one piece
18/03/21 by japanesetimetraveller
Easy to use and efficient
18/03/21 by Customer
Brilliant from start to finish
18/03/21 by Customer
Very good price and service
18/03/21 by Nicholas Eveleigh
Great service - easy to use website - and simple booking of parcel. Local drop off point was convenient. The carrier kept me up to date with progress.
Really pleased with this experience.
18/03/21 by Robert
I have payed all the chargers from the uk to send the parcel to Athens and now the sending an email to My son to pay 25 euros otherwise the parcel will be returned to the owner,please could you let me know why this is the case many thanks
18/03/21 by Hellen Avgenaki
Great price & no fuss collection & delivery
18/03/21 by Customer
Excellent comparison site, providing excellent discounts which you can’t get from going directly to the courier. I ship regularly using parcelmonkey and have no issues. 10/10 service would 100% recommend.
18/03/21 by Rizwaan
Second parcel I’ve sent to New Zealand and both times the packages arrived promptly and intact. Very pleased with the service
18/03/21 by Customer
Good transaction from start to finish.
18/03/21 by customer Neal Dolden
I have been using Parcel Monkey for all my deliveries for over a year with no issues at all.
The price is always good, and the insurance is great value.
18/03/21 by Aircooled Looms
My experience with Parcel monkey was dreadful. Their very slow communication with the courier, resulted in my parcel being destroyed. On this fact, they were in breach of their own terms and conditions which they cannot deny but will not acknowledge. They told me my parcel was damaged well after it had been destroyed telling me it was being sent back to me. False updates. I had to contact the courier directly to find out what had happened to my parcel. They confirmed my parcel had been destroyed 5 days after my initial enquiry with parcel monkey. Id been asking about my parcel for weeks by this point. I feel this is suspicious or at the very least incompetent. I obtained a photo of the damaged parcel directly from the courier after waiting far too long for Parcel monkey to provide me with one, and almost immediately afterwards they provided the same photo. After 3months of anxiety, frustration, false hope and constant messaging I finally get an inadequate resolve which I had to jump through hoops for sending repeat information or information they already had. I would strongly discourage anyone from using them. I will never use them again and will warn my friends and family against them.
17/03/21 by May Rose
used Parcel Monkey to post a monitor to my son . Service was easy to use and gave various options for postage , such choice of carrier, choice of dates and choice of tracking. Parcel was collected and delivered o time and in perfect condition. I would recommend and use again .
17/03/21 by Daren Thompson
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