We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
excellent from start to finish
15/03/21 by Customer
Very easy website to use & speedy delivery
15/03/21 by Janet Syme
Terrible customer service We have used Parcel Monkey in the past few years and have had no issues with the process. However, with our most recent parcel, we weighed and measured twice on different scales and was confident the dimensions were accurate, 2 weeks after sending the parcel we received an additional charge via an email stating that the parcel was 8 times heavier that what we stated... and also that the volumetric size was different. The sizes that they stated the parcel was, were exactly the same just in reverse order, therefore giving the same volumetric size. We obviously were not happy with this so messaged their customer service team, who stated they would look into it and get back to us. The message back was not helpful only stating thaty we must provide evidence that the parcel was the wrong weight and size. When we stated that we could not provide this as we shouldn’t be expected to take a photo of a parcel showing its weight and that their measurements clearly were the same as ours even when they stated that they are not... 16x24x32 is the SAME AS 32x24x16... only one of their colleagues could understand this but they could not do anything to help only message the courier a second time... and still no reply poor show indeed It is worth noting that they have NO telephone number to call them on and you can only message the customer service team. Overall, it appears that they don’t care about their customers as believe they dont know how to measure or weigh a parcel before sending it... and if they did they still would not listen to their complaint and just apply the charge anyway...
15/03/21 by Andy Stigle
Excellent service
15/03/21 by Liz Davies
Excellent service
15/03/21 by Steph
Very impressive will use again
15/03/21 by Andy
Great way to send a large parcel, and cost wasnt too bad either.
15/03/21 by Matt
Fantastic easy and quick
15/03/21 by Felicity Miller
Easy to book & got us the best price!
15/03/21 by EKirk
Used the service online to send a parcel. Found the rate that suited my budget. Parcel was promptly collected the following day.
15/03/21 by Martha
Very poor service! My parcel & my friends was meant to have been picked up from London on the 9th of March 2021 for delivery the next day. This did not happen, up to now no notification / update + no delivery done from parcel monkey. Very disappointed as parcel monkey was highly recommended to me.
15/03/21 by Scotland & Northern lreland
So far so good
15/03/21 by Customer
Excellent service
15/03/21 by Mr Wainwright
Good price and service
15/03/21 by Trevor Brotherton
Easy to use, good price and collected item from home. Makes sending parcels very easy.
15/03/21 by Peter
Everything was great from start to finish.
15/03/21 by Branks
Great service as per usual.
15/03/21 by Customer
Excellent service straight forward and easy to use will definitely be using again
15/03/21 by Chris
GOOD SERVICE
15/03/21 by Crafted By Mum
Perfect parcel delivery service couldn’t have asked for more.
15/03/21 by Mr. Brandon Martin
Labels e-mailed through, took to the local post office and left it with them.
15/03/21 by LEO TODD
Very good service. But would have liked to have known what time they were coming to pick up the parcel.
15/03/21 by Customer
Wow. Not much customer service. Courier didnt show for the first collection; Parcel Monkey rescheduled. Courier didnt show for the second collection but said they did (I have a security camera that can prove theyre lying) and Parcel Monkey said too bad, they only attempt one collection. After loads of discourse, they will maybe refund me in a week. I waited home 14 hours over 2 days and spent over an hour online with PM for "maybe a refund". Use another courier, theyre much better!
15/03/21 by Marjorie
This is only the 2nd time Ive used Parcel Monkey but Ive not been let down at all! Will happily use this service again! 1st class all round!
15/03/21 by Mr AM
Really good service and price. My item was picked up quickly and delivered within 24 hours! Great stuff!!
15/03/21 by Eoin Mekie
Worked out perfectly. Parcel was collected & delivered very quickly.
Very efficient.
15/03/21 by Springfields
Sent a parcel to Spain from the UK. Parcel was sent using DPD via parcel monkey. It all started so well and then I had contact to say they couldn’t deliver & wanted another £20 to return it to me. I questioned the address with the recipient & it turns out DPD were delivering to a completely different part of Spain! I’m now £50 down and 3 weeks delayed.
15/03/21 by Customer
Parcel arrived safe and sound and all intact and promptly within the 24hr period.
15/03/21 by Mrs Karen Kennedy
Brilliant service my only negative would be how difficult it end up for me to send 5 parcels that was large. But came when they said so I happy and will be using it again
15/03/21 by Customer
Good delivery service. Parcel arrived on day stated and no probkems with delivery.
15/03/21 by Kath Noon
good service
15/03/21 by Mrs J W
Parcel collected on time & delivered next day with no breakages ????
15/03/21 by jon kemp
Simple to follow and simple to post. One issue and that’s with Hermes, advertises a shop closes to me can take the package but they don’t have a scanner to do so.
15/03/21 by Nia Nankivell
excellent! cheap and fast service.
15/03/21 by Michael
quickly, according to the agreed date, reasonable price, I RECOMMEND
15/03/21 by Przemyslaw Kowalik
Good price. Nice and easy to use. Got there in the time it said.
15/03/21 by Gumbrell
Excellent Service.
15/03/21 by JP Tait
Fantastic quick efficient service
15/03/21 by Carol Druiett
Skates sent from UK to Austria. Booked via parcel monkey. Collected by DPD. And they were successfully collected. But that’s the only positive point here. It’s now been 2 weeks since collection. Skates haven’t even made it to Austria. Since 3 days after collection, they have sat in a depot. 3 days after arriving at that depot the tracking updated to ‘in customs awaiting duty payment’ - I was not contacted in any way to alert me, nor the Austrian buyer, so no one requested duty payment or contacted us in any way to suggest this payment was due and how it was paid. 3 days later again and the tracking updated to say the item could not be delivered, the storage limit had been accepted and to contact the sender for more information. Well I am the sender and I have no information. So at this point I escalate to Parcel monkey for assistance. Absolutely pointless. In 2 weeks all they’ve replied with (to my now 5+ update requests) is reworded versions of the tracking information. They don’t have a clue where my parcel is, when it’s getting returned to me, why it never made it to Austria, why no customs office never got in touch to say they’ve got the parcel and there’s a 3 day period where duties must be paid. And the worst thing is, they just purposely delay asking for 24 hours here and 48 hours there before having an answer. They then don’t contact you with any updates once that time had expired. They wait for you to contact them again and rehash something that’s already been said and ask for a further delay to ascertain why there’s been no updates. My advice is to steer clear of Parcel monkey during this Covid/brexit situation as they are completely and utterly useless in providing any type of support or assistance. I mean, where are my skates right now? They don’t have a clue.
15/03/21 by Customer
Excellent service door to door. Site user friendly, provides options and will use again.
15/03/21 by Carol Gordon
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