We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
I always buy postage through Parcel Monkey, its not too expensive, user friendly and Ive never had any problems with deliveries.
15/03/21 by Els
3 days instead of 2 still great service
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15/03/21 by customer
Despite giving the phone number of the recipient, the parcel was thrown over a gate and nobody knew it was there till the next day. So it was late for the birthday but luckily wasnt broken or rained on. If they had rung the bell the dog would have alerted the recipient. I do not think the service was worth the next £10 I paid for it.
15/03/21 by Ms Harrison
If something goes wrong , there’s nothing Parcelmonkey can do
15/03/21 by Mrs Emma Sharman
Excellent, quick and easy!
15/03/21 by Mareike Ayes
Easy to book the parcels on website, easy to leave @ shop for delivery. There were 2 parcels one of which was delivered the next day as arranged, the 2nd parcel was delivered 2 days later
15/03/21 by Marie Haywood
Helpful as always, I needed to send a large parcel off in a pinch (using same day delivery, eek!) and Parcel Monkey helped me find the right courier for the job. The box arrived at its destination within just a few hours. Totally amazed.
15/03/21 by Customer
Good selection of options, good price. Did exactly what I wanted
14/03/21 by steve b
Always fantastic service ,
Change delivery dates at short notice
14/03/21 by JOHN NIXON
Its still not been delivered so not happy as it needed to be there for the baby shower
14/03/21 by Sandra Roberts
Easy to use and cheaper then going direct to the companys
14/03/21 by dan
Very accurate and easy to use!
Helped me find the cheapest form of delivery
Very happy customer
I recommend this app
14/03/21 by Customer
The service was perfect, on time the currier for collection as it was scheduled, disappointed regarding the tracking, seems it is still at the local depot but the parcel has been delivered. Still good service!
14/03/21 by Customer
Simple & straightforward price comparison done by ParcelMonkey, identified good delivery service (Parcelforce) for my case, very easy to set up & process. Parcelmonkey provided all helpful links in emails (label for printout, instructions, tracking link) and everything went smoothly.
14/03/21 by Gr
Courier kept me informed about pick up time during the original day. Meant I had to arrange to stay in that day so earlier notification of exact hour would have been helpful. However the parcel arrived intact within the delivery time stated so over Alan efficient service ????
14/03/21 by Customer
The service (UK to USA) turned out eventually to be good, but during the timeline of delivery the system showed my parcel as being back in the original UK deposit location. Very confusing and my online chat did not resolve my query. I was told I would be contacted when the courier clarified the situation, but I was never contacted.
14/03/21 by GS
Very competitive price and excellent service
14/03/21 by Mrs Zainab Mohammed
I would recement to Everybody, brilliant Service
14/03/21 by Gerecke
Speedy service.
14/03/21 by DG
Easy to book and parcel delivery was good
14/03/21 by customer
fast and reliable
14/03/21 by Customer
The worst courier service possible. I sent numerous high value items via Parcel Monkey paying on average £50 shipping per item, comparatively this was cheaper than other couriers... it wasnt difficult to see why that was the case. With the first three deliveries (all next day delivery), two of them arrived a day late. I decided to give them the benefit of the doubt given COVID etc, so I continued to use them. I shipped five more high value items with them over the next week (all fully insured and next day delivery). That week alone, on two occasions the driver failed to show up to collect the shipments, resulting in further delayed shipments. However, worst of all, one item turned up with a huge hole in the side of the box, consequently voiding the warranty of the product inside, resulting in the customer wanting a refund (as they should). I automatically filed a claim with Parcel Monkey, assuming that the copious amount of insurance money I had paid for over the last eight shipments may actually come to fruition. Yet nothing, awful customer service and consequently left me at a £450 loss. Will never ever ship again!
14/03/21 by Aaron Lewis
Excellent service
14/03/21 by Alina Diana
used DHL and dx via parcel monkey collected as arranged and both delivered next day.
14/03/21 by Nash Hall
Never heard of Parcel Monkey before, but will certainly use them again. Easy to use fast and efficient
14/03/21 by Michael Pottle
Picked up on time
Easy to use interface
14/03/21 by G Marshall
Saved me about £20 on what I would normally pay to have the parcel delivered, and it was collected from my door. The site was easy to use, the communication afterwards was great. My only gripe would be Id booked what I was told was next day delivery, but it arrived the day after that. It wasnt an issue to us, but something to be aware of.
14/03/21 by Eunice
My parcel was posted Tuesday from Edinburgh and received by my daughter in Norway on the Friday. Well done for great service yet again.
However on sending my daughter in Norway a parcel at the end of the year, much as Parcel Monkey accepted on line all that was listed on my document, accepted my order, accepted my money but the parcel was returned before leaving Scotland because it contained 4 x hair mousse. Why??? When flying I can carry hair mousse in my hand luggage I can put it in my hold luggage yet why is it not accepted in a box by Parcel Monkey/Parcel Force. I had to resend (minus the hair mousse) costing me yet another £32 but Parcel Monkey would not refund my original £32. Policy needs to change regarding sending hair mousse surely. Whats the difference between personally carrying it in hand luggage and also sitting in a plane whilst its in my hold luggage but being sent in a box?? is not acceptable!!!! Please look into this, thank you.
14/03/21 by Linda Gillies
Good service - bit of a pain waiting the ten minutes for the label to arrive - thought it would be e-instant
14/03/21 by DazMan
Excellent service from start to finish.
14/03/21 by customer
Parcel Monkey proved to be fabulously efficient. We had a nightmare experience trying to send a package to Dubai using Royal Mail, we paid for full tracking and delivery but once consigned to Heathrow we lost all trace of the parcel. In desperation we turned to Parcel Monkey and they arranged collection and delivery to final destination. They completed the whole exercise in 3 days.
All I can add is a huge "THANK YOU" to Parcel Monkey.
14/03/21 by Robert Eaton
Great service very reliable and always on time highly recommend this service
14/03/21 by william thomas
Great service, excellent prices!
14/03/21 by Jaybee
So far all has gone smoothly. The parcel has been exported but, as yet, has not arrived in Australia. It is scheduled to arrive shortly but may be delayed due to Covid 19.
14/03/21 by Fizz 47
booked for collection on monday , nothing , kept waiting in for 3 days for collection , self employed does not allow for this when im supposed to be out working , 3 phone calls before the last lady operative sorted it out for me . when entering tracking number excuse was no one in for collection , at least show some honesty . wont use again unless forced into it .
14/03/21 by david evans
As advertised
14/03/21 by david Jones
Picked up on time and sent out of the country the next day. Currently stuck in customs at the other end for 10 days and counting. Not Parcel Monkeys fault.
14/03/21 by Jennifer Oughton
The parcel has not yet arrived!!!!
14/03/21 by Roland Hunt
Being a 3rd party they have no idea what’s going on with parcels, they will change the status of a parcel to delivered even when it isn’t. When you do have a problem there’s no phone number to call. They are slow to respond to problems, and when they do it’s half hearted and don’t look at all the information available properly, I was able to find out more information from the courier service myself! Go direct might be more expensive but at least you won’t be speaking to a rubbish middle man
14/03/21 by Marcus Aurelius
Cant fault this company the prices for 30 kilo parcels are amazing.
14/03/21 by Garry Crowther
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