We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
These guys are great. Use them all the item. Only had one bad experience in hundreds of deliveries and that was resolved quickly. Whats not to like.
21/03/21 by Stu
Excellent service, thank you.
21/03/21 by JC
Excellent service via the collect and delivery service obtained utilising ParcelForce.
21/03/21 by John Hancock
Over charging account later claiming wrong weight
21/03/21 by Samuel Goldpresi
Good service. Easy to use. Parcel arrived at location on time as expected.
21/03/21 by Christine Milton
Great service, everything sorted in a couple of minutes ????. Will use again
21/03/21 by Gareth Leggett
Was interesting and so good with you guys, thanks for your service and keep going.
21/03/21 by SRIDHAR
A great service, the best deals available all the time.... wouldnt use anybody else... highly recommended....
21/03/21 by Customer
Good and easy service
21/03/21 by William Wright
Easy to book online and parcel collected on time.
21/03/21 by Mary
First time i have used Parcel Monkey and too be honest i was very impressed with the service and ease of sending my parcel. Online use was very easy and simple to use. Dropping off at the local post office was straightforward and the tracking of where my parcal was in transit was excellent. Overall i wil be using Parcel Monkey again because i am one very happy customer.
21/03/21 by Sheila Walker
A very good experience as usual, and saving me money.
21/03/21 by R. Trinder
I will never use this site ever again. Every parcel i have sent with them have been damage also paid extra cover compensation as our parcels are expensive.when I try and claim they wont pay out! Going to seek legal advice.
21/03/21 by Sue Baxter Hetherington
Really Quick and a great price
21/03/21 by Customer
Have relatives living in Norway and send parcels regularly . Parcel monkey makes this much simpler . Great Service
21/03/21 by Mrs Faye Lamb
Always easy, always reasonable prices
21/03/21 by Mr Stephen Blair
Great service, great price, great help
21/03/21 by Kieran
Quick and easy to use App
Both DPD and DHL
Did exactly what they promised. Collected and delivered on dates promised . Great service .
Harvey
21/03/21 by Harvey
Easy and efficient, many thanks
20/03/21 by Roland
Second time I’ve used parcel monkey to send parcel to USA , excellent service, easy to use , custom documents and labels generated quickly. I used parcel force and dropped at my local post office . My parcel arrived at my daughters apartment today and took just 5 working days to arrive, excellent and would highly recommend.
20/03/21 by margaret wallings
The parcel was collected and delivered on time. Very happy with the service.
20/03/21 by A Fuller
Why once again are you asking me for the pm number i keep sending it too you and you do nothing very poor service once again
20/03/21 by Paul Mullins
Parcelmonkey excellent as usual Parcelforce handling in spite of careful experienced packing sometimes leads to damage.
20/03/21 by Tony Edwards
A1 can’t complain good service
20/03/21 by Andrew Wylde
We have been using Parcel Monkey for a few years now . Service has always been excellent and prices are reasonable. Labels are usually produced quickly too. Weve probably saved hundreds over the years and saved so much time too! Thank you!
20/03/21 by Business customer
Yet again, good service at a reasonable price.
20/03/21 by Algenon
Saved me a fortune on international shipping... thank you
20/03/21 by David Spelling (Gas safe engineer) Southampton
Poor experience - failed to collect three parcels in one week wasting a lot of time and causing me problems with my customers. Won’t be using again.
20/03/21 by Jack
Excellent service very reasonable cost l would definitely recommend these guys for hassle free movement of all your parcel needs. I will be using them again for sure.
20/03/21 by Lee
Loads cheaper than going direct.
Highly recommended
20/03/21 by Customer
Excellent and easy to sort out will use again when sending parcels
20/03/21 by Customer
Excellent fast and friendly service.
20/03/21 by Gen
This is unbelievable. I have sent a parcel months ago, and it has never been delivered. Parcel Monkey cant provide any details on what happened to it. Its been at least 4 months and no news. Their customer service refuses to provide any compensation for the products, and are not able to give me any updates. I should have given my money to Royal Mail.
20/03/21 by Customer
Good pricing and communication. Up to date tracking from collection to delivery
20/03/21 by Mr John Furlong
Brilliant service. Fast, easy and reliable. Great find
20/03/21 by Hannah Wiltshire
Very efficient service at the cheapest price. Easy to use. Package collected and delivered at the specified times with helpful updates at each stage. Thank you.
20/03/21 by CURRELL.
Service was good
20/03/21 by Customer
Efficient and rapid service
20/03/21 by Oxenham Olson
Quick and easy to use
20/03/21 by Caron Bebbington
Great service no problems
20/03/21 by Raze Khan
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