We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Added extra charge without my consent because they say the parcel was 50% heavier that it actually was. Took no responsibility themselves and said it was the carrier making the charge. Ask for evidence of weight after the parcel has been shipped - knowingly impossible request. Charged my card without my consent. Not using Parcel Monkey again
24/03/21 by Mark
An amazing service... Truely love the fact that the parcels are collected from me... Saves cutting time into work time.
24/03/21 by Mrs BEARD
Excellent service everytime I use this.
24/03/21 by Rocky Arkwright
Always consistently the cheapest Broker for ParcelForce especially for extra compensation items. No problems so far! Easy to book.
24/03/21 by Sheena Brown
Brilliant service, will always use it from now on, recommend!!!
24/03/21 by Mrs Ilona Smith
Good service ????
24/03/21 by Mr M
Very good service
24/03/21 by Mr M
Easy. Quick. Cheap.
23/03/21 by Mike
Everything went smooth, my parcel gas ben delivered on time and without damage
23/03/21 by Fed
Huge duty on my parcel which I was not aware of. Delivery in Netherlands got the wrong address in spite of clear label
23/03/21 by Customer
Second time I have used this app easy to use. No waiting in post office at lunch time. Picked up door to door
23/03/21 by Sharon Macinnes
My parcel was collected on the correct day and was delivered to New Zealand a week later all good and at a good price
23/03/21 by Anne Stewart
Great service. Convenient cost effective and reliable. No problems so far....unlike hermes who lost package after package.
I recommend parcel monkey unreservedly , especially useful when sending items overseas !!
23/03/21 by jim
parcel with clock got to destination safely, excellent and easy service, thank you, happy customer
23/03/21 by J. Summer
Second time usingcthis service and very pleased with the service. Collected and delivered when advised. Very easy booking process. Will definitely keep using .
23/03/21 by Gail Smith
Once Amazon recommended your website it was very simple. The item was collected the next morning and arrived in Scotland the next.
23/03/21 by Barbara Friend
easy to book on line. returned the parcel promptly and undamaged
23/03/21 by Mr and Mrs S Taylor
Good service, easy, cheaper to send than other methods,plus pay an extra £2 and they pick up from your house!
Package arrived in time stated.
Have used multiple times, and will continue to do so.
23/03/21 by customer
Easy web site to use, very clear instructions, much cheaper than using the Post Office direct, or other carriers; parcel arrived fairly quickly (to USA)
23/03/21 by Adrian Canale-Parola
Terrible customer service they give you a ticket and that’s as far as you get they ask so many silly questions and ask you too provide photos of how you packaged the item not worth a penny
23/03/21 by antony marvill
Booked 2 day delivery. After 8 days, multiple chats with online help still no pickup, lots of apologies though. I was told an investigation would take place, it would take up to seven days. I asked them why they couldnt phone the courier. They said they dont use phones, so I phoned the courier and solved the problem myself. Useless.
23/03/21 by Darren Thorpe
Book and send a parcel through these guys - and no way of tracking an item that was going to take 4 days ! 2 weeks later still no parcel and no idea where it is. Asking for updates and just get : Kindly be advised that items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however, delays should be expected as a result of Covid-19 measures." Firstly the copy and paste excuse and its not being sent to a EU country !!!!!! Shocking will never use again. !!!!!
23/03/21 by Kelli
Used Parcel Monkey to organise my parcel delivery bookings and everything has gone well so far, will certainly stick with them in the future.
23/03/21 by Mr Price
Used Parcel Monkey to find a good price for a return of a parcel, very straight forward process and easy to use, parcel collected and delivered on time.
23/03/21 by Mrs Michelle Mongan
Great service. Very professional. Parcel was collected and delivered as scheduled. Will use this company again.
23/03/21 by Customer
Great affordable service I have used them to send things to France and the UK always a fast service. From your doorstep.
23/03/21 by Dianne Mcgroary
superb service, delivery as promised and very reasonably priced, well done !!
23/03/21 by James
Easy to use website, competitive pricing and quick delivery. Thanks
23/03/21 by Customer
Very happy with this! Wasn’t even aware of Parcel Monkey before. Got a package to me in lockdown that I would have had no way of getting otherwise.
23/03/21 by Barbara
Picked up on time. Delivered on time. Great!
23/03/21 by Harry__Butterworth
So glad that I discovered Parcel Monkey- always find a reasonable price even for heavy goods- I’m amazed that for around a tenner I can get something picked up and delivered next day!
23/03/21 by jackie
Really fabulous service. Highly recommend.
23/03/21 by Customer
Spot on service easy to follow and fantastic prices
23/03/21 by Helen Tully
Very convenient and much cheaper service than the classical post office for parcels with weight above 2 Kg. Tracking is also available. Highly recommended.
23/03/21 by Nassim El Achi
First time l have needed to send a larger package, first time using parcel monkey and I found it to be very good.
23/03/21 by Dennis
Great cheap and quick service, extremely easy to arrange collection
23/03/21 by James
As per usual .Great service using parcel force through the monkey .
23/03/21 by Paul
they will charge you extra months after shipment has been fulfilled for no reason, do not trust them with your card details. they are scams!!
23/03/21 by Jo
Sorry to say, I had a bad experience. The Parcel Monkey website allowed me to send a bottle of whisky to France. It was rejected by French customs and is being sent back (that was ten days ago, still nothing). Parcel Monkey claim their website would not have allowed me to send alcohol. There was nothing during to booking process to say that, or to prevent me booking it. I paid £43 to send it expedited. They refuse to return the money for a transit that they claim they should not have accepted in the first place. I’ll look at other services next time.
23/03/21 by Euan
So pleased I discovered this app. Collection from the door and no need to visit my Post Office.
23/03/21 by Andrew TC
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