We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Excellent service. Straightforward and easy to use. Items where collected and delivered within timeframe. Tracking was clear and received notification when item was delivered.
17/03/21 by JK
Easy to use...good response to any problems...favourite delivery choice
17/03/21 by Captain Hunter
Efficient service
17/03/21 by Karen
Fabulous easy to use website . Great prices and easy drop off service . Will definitely use this company again
17/03/21 by Tracey Kirkham
I used Parcel Monkey and selected DHL from the list. Really quick and easy to use. I was very impressed with DHL too - quick no faff and no hassle. I will definitely use parcel monkey and DHL again
17/03/21 by Happy Customer
Can’t complain with the service. I had two biggish parcels to send to Ireland and the quotes were good. The link to the courier was fine, there was a bit of customs stuff to do but expected! Postage labels were sent, again clearly defined what to do. Delivery was quick and with no issues! Can’t fault the system or the price!
17/03/21 by Mark Nolan
very happy with the service
17/03/21 by customer
Took a long time to track my parcel, and got a bit worried something was wrong but in the end it got to its destination
17/03/21 by Mr Robert Holmes
Absolutely amazing service highly recommend and will definitely be using this service again!
17/03/21 by Mrs Thorn
Parcel monkey works very well and I will certainly be using them again.I find the generous weight allowance very helpful.
17/03/21 by Customer
Excellent customer service. Receiver was happy at the other end as well
17/03/21 by Customer
This was a straightforward service and value for money. Easy to use.
17/03/21 by Jane Hunt
Always a good service. Thank you
17/03/21 by Sheila senior
The Family have used ParcelMoney for a while. When there are no issues, they are great and convenient. When you have an issue, for example, my parcel - a gift to my team colleague in Warsaw - was rejected by the Customs in Poland. Similar gifts to France/Germany/Austria were not. I had filled in the UK Brexit Customs forms as per PM instructions (HS/Commodity Codes). - so puzzled why one did not get through. ParcelMoney needs to have an expert on their side to help in these issues. They cannot reply with cookie-cutter explanations and just forward what their courier told them (Apparently there is an EORI number needed). A better service would be to have a PM Expert call the customer and the courier to help educate, explain or expedite. Maybe the call to the Courier and giving the EORI number- whatever that is verbally - would have just got the parcel forwarded Having a digital experience does save money for all but you still need to cater for the red paths for your Customers. Especially in such Digital offerings. Something for PM to consider.
17/03/21 by Qubits Force
Excellent service. Easy to use website to find a parcel service. Gave a list of options to choose from and kept us up to date with service provider used. Would use again to find best value for service provider.
17/03/21 by Robin
Simple easy and quick online booking. Delivery is in the hands of the carriers and I have no problems. Delivery 50% UK 20% EU, 30% overseas.
Your reliable service is much appreciated Roger Moss Moss Engineering
17/03/21 by Customer Moss Engineering
All went very smoothly and an excellent price too!
17/03/21 by Jane
easy as squeezing a lemon.
17/03/21 by Mr Woodruff
Fast delivery , but package was damaged
17/03/21 by Customer
I have used the service a number of times now to send parcels. Pricing has always been extremely competitive, easy to use booking system and can easily track current orders and previous invoices.
Would definitely recommend.
17/03/21 by Christopher Lindridge
Very quick and easy to arrange delivery for some large parcels.
17/03/21 by Mark
All good arrived on time and in perfect condition.
17/03/21 by Barry Evans
I was struggling to find anyone who would deliver a long parcel and found Parcel Monkey on an internet search. Very easy site to navigate and parcel was delivered when expected. I would definitely recommend and would use again
17/03/21 by Ali
Great service. Highly recommended. Thanks
17/03/21 by SZPEIPIK
very quick and efficient. Will definitely use again.
17/03/21 by Customer
Delivery was faster than expected. Very satisfied
17/03/21 by Customer
Good, reliable service and fast delivery. I also like the idea of tree planting to offset emissions
17/03/21 by Customer
Great price, service as expected - picked up and delivered as booked.
17/03/21 by Gill J
Good service picked parcel up early
17/03/21 by Jill Cantrill
On budget, on time,slight damage to parcel nothing missing or broken. Very good service , give them a chance.
17/03/21 by John Drinkall
Easy to use and very efficient
17/03/21 by Steve Johnson
Easy service to use. Delivered in good time.
16/03/21 by irena grint
Excellent service! Used it lots and will continue to do so! Brilliant
16/03/21 by Customer
Couldnt have asked for better! Easy to use site, cheap service and prompt pick up and delivery. Would recommend
16/03/21 by Mrs Phillips
User friendly site and provides a range of reliable couriers. However, as with many of these courier agents their post service accessibility is poor and you cant speak to anyone on the phone to resolve any issues.
16/03/21 by Kevin Walters
Quick and on time. I will definitely recommend.
16/03/21 by Customer
Definitely use again! Customer happy with delivery
16/03/21 by J T Whiteley
It was easy to book online, price was clearly noted. I was able to insure my parcel. I was notified of the time and date that the parcel would be collected. The courier was polite and and arrived on time. I would recommend using this service it was quick and efficient.
16/03/21 by Epr
Always good value for money! Only gripe this time was not realising DHL don’t work Saturdays unless you pay for a Saturday service. The wife booked next day but wasn’t aware of this so parcel didn’t arrive until Monday. A little disappointed that this wasn’t made clearer when sending our parcel.
16/03/21 by Neil Tunnell
I pay at least 30% less for the same company to send a 7KG parcel if I contact them directly.
The timing is very reasonable.
Will use them again.
16/03/21 by james tsun
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