We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Easy to use cheaper than going direct to Post office will beusing again
20/03/21 by rob
Although you have often provided a good service, I find that contacting you when there is an issue dreadful. I received very bad advice from your rep and now you are refusing to refund me for a delivery I have paid twice for...on advice from your rep to cancel and re organise. Am seriously wondering if I should continue using you.
20/03/21 by kim haley
Easy for multiple parcels
20/03/21 by WL
Great prices , collection on time ,good service
20/03/21 by john beck
Brilliant! Great prices and fast safe delivery with DHL, thank you!
20/03/21 by Customer
Very pleased. The service we chose with parcel monkey delivered our package to its destination 250 miles away the day after collection. Cannot fault price and performance.
19/03/21 by MargW
great reliable service, recommended
19/03/21 by Gary Kirby
Ive used Parcel Monkey twice now and havent had issues at all. First consignment sent with DPD, second with DHL. Both packages arrived to their recipients safely and it was hassle free to book!
Will be using again
19/03/21 by Angelwolf
I used to try to send a gift for mothers day - my mother now lives in France. Elected to use DPD but they claim an issue with the address (it is a rural location) - sent them Google maps pin drop, What3word location - but cant use! If they wanted to deliver they have the details to put in on the front porch! But no. Cant use. Suggested local post office but no. Ive been bounced around between Parcel Monkey and DPD. Dont bother. Just buy and send through AMAZON as they are able to deliver with the same address information. Grrrrrrr!!!!!!
19/03/21 by CharlyFarley
Very quick international delivery. Great service, easy to use and competitive prices
19/03/21 by Ian Thomson
First time we have used Parcel Monkey since Brexit and the need to provide custom documentation has kicked in. Useful info on how to obtain the correct codes from the UK Gov website. Remember to put custom documentation into a clear pouch on the outside of the parcel so it is visible and can be read/scanned (not in an envelope).
19/03/21 by Stuart, Lanarkshire
Great service. Easy to use, fast and economical to Australia
19/03/21 by CustomerAnn
Returned a 12volt Bosch power tool battery which weighed less than a kilogram, paid the agreed price per weight/ volume, a few weeks later they took a further payment without my consent, yes just took it from my debit card, and was told the reason for this was that the very small power tool battery weighed in at 25 kilograms. UNBELIEVABLE.
19/03/21 by AR
Cheapest rates to India
19/03/21 by Jishnu Panicker
Cheaper than going to the Post Office. Easy and convenient. Happy.
19/03/21 by Lynn
Sending to France and what a breeze compared to other parcel companies! So quick and easy! Thank you very much parcel monkey!
19/03/21 by Dalmatian
As usual excellent service parcel arrived in tact and undamaged.
19/03/21 by Satisfied customer
It was easy to follow instructions and the website provides a good choice of delivery companies
19/03/21 by Peter Cocquyt
THIS IS A BLOODY CON …I DID EVERYTHING THAT WAS ASKED ….THEN Courier COLLECT THE PARCEL 12 HOURS LATER BRING IT BACK IV SENT PICTURES AND THEY HAVE NO TOLD ME TO RE BOOK AND PAY £70.00 AGAIN LOAD OF **** , DONT USE THIS SITE THEN WHEN THERE IS A PROBLEM YOU CANT RING ANYONE JUST WEBCHAT .. ..RUBBISH AND **** SITE ...LOAD OF CODSWOLLOP AS U CAN SEE IM FUMINNG
19/03/21 by Mr Jagota
As soon as read the word Monkey in the companys name i was doubtful, but i decided i would go with my heart and use them, this was the worst thing i have done as they have lost my items and because they were on the restricted list i couldnt take out any additional insurance. It was if they had known they wouldnt reach there destination in the first place and just take your money and run, i am now £600 out of pocket as i was due to be refunded when the items reached there destination. If you are looking for a courier company think twice before using this Monkey company. Do not make the same mistake as me.
19/03/21 by Sean Folley
I must admit, the customer service response is pretty good. However, be advised. This company refuses or is unable to communicate not only with you by phone, but with the intermediary companies that it uses for shipping. This is not a problem until something goes wrong - I sent a parcel for my girlfriends birthday on 11th March, at time of writing its 19th and its not going to get there in time.....despite being given a delivery Leadtime of 3-4 days on parcel monkey site. I even tried contacting Courier who is one of their partners myself. However since parcel monkey didnt transfer my details as the original sender Courier had no record of me sending the package and couldnt do a thing. Wouldnt use again.
19/03/21 by James
Due a delivery Parcel force delivering on their behalf, parcel force saying it’s monkeys fault monkey saying it’s parcel force, each claiming each other yet the customer me still hasn’t got my delivery.
19/03/21 by Dawn Toop
Very easy to navigate and book
19/03/21 by Julie cripps
Can see why its so cheap. No tracking on thier tracking page. No human contact on phone for issues in process. Blame delivery companies if things go wrong and lie about details you gave being incorrect. Charge you to return when you are not at fault
19/03/21 by Matt Davies
Parcel Monkey is very easy to use and keeps the whole task simple. Its great to have everything all ready and just drop it off. Dropped off Friday afternoon and delivered to Canada by Wednesday morning with Parcel Force!!
19/03/21 by David Bell
My first time to use the service. Took me a while to figure out all the stages and exactly what to do eg where to attach the customs form. Seems to be smooth but don’t know yet if parcel has arrived at destination overseas.
19/03/21 by Marilyn Baker
A nice quick and simple way to find the best price to send a parcel.
19/03/21 by Moko
Very fast and very professional. Love it.
3rd time am using them.
19/03/21 by Happy customer
Easy to use, quick quotations and no problems with courier; timely with tracking updates. Recommended!
19/03/21 by Andrew
Very easy to use, plenty of services and clear on price
19/03/21 by NISHA
Excellent service! I prefer this service over all the others I have used - have an online shop and frequently send parcels. The website is clear and easy to use, customer service responses are quick and helpful. You will get the best price and the different options are well listed.
19/03/21 by Jill
Perfect as ever! Punctual and polite and reasonable charges. Couldnt ask for more.
19/03/21 by Janet Olivia Cox
Long time customer, usually no issues. When issues do arrive support have little interest in hearing about it or helping. Tracking showed that customer rejected delivery, customer made it very clear this did not happen. I theorise the courier tried to deliver to the wrong address which would explain the rejection. The only response I could get from parcelmonkey support was essentially, tracking shows this was rejected so this must be true and we have no interest in discussing further. I tried many times to explain theres clearly been a mix up and ask if we could try and get to the bottom of it, again - tracking shows rejected delivery so not interested in looking into it any further. Really dissapointing. Fairly good most of the time but the second you have a problem they arent interested in helping, unwilling to accept the idea that the courier has potentially made a mistake and unwilling to follow up further to verify and try to resolve the issue.
19/03/21 by Jamie Hill
Very good service. Easy to use website & made it easy to print at home ready for sending.
19/03/21 by Tracey
Very happy with this delivery service . I have been kept informed in relation to the whereabouts of my parcel with online tracking and a speedy delivery too .Would use again .
19/03/21 by Consumer
Thank you for your excellent service
18/03/21 by Nyadzi
very good rates send fast shipping
18/03/21 by Jerry Ramos
excellent frist time i have used courrier pick up from a house. Very reasonable for 8 kg parcel only £9.00 door to door vial DHL easy to use and good communicaiton.
The man who delivered was very helpful hiding parcel at back of house as requested
18/03/21 by Helen Hill
Excellent and perfect ????
18/03/21 by Customer
Great company very trustworthy will always use and first class customer service
18/03/21 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
