We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Easy to get a quote. Good price. Service worked 100%.
14/03/21 by Roger Scrivens
Used Parcel Monkey twice now. Really impressed. Website simple to use.
14/03/21 by Elizabeth Waters
Great service and quick delivery times!
14/03/21 by Customer
I have used this company many times to send deliveries of large boxes around the country.
The service they provide has been amazing and their prices are just incredible. If you were to go directly through the couriers website, you would be paying double the price.
For anyone that doesnt know what they do, they give you quotes for delivery from different couriers. These prices will be cheaper than what the actual courier offer themselves. You can then book your delivery with collection through their website.
14/03/21 by Zak
Great price, easy to use, fast delivery, can not fault the service
13/03/21 by gail jessop
Very efficient International delivery thank you ????????
13/03/21 by Barry Evans
excellent fares and service!
13/03/21 by Ernesto Romano
Great service . Company selected turned up when promised and delivered 24 hours later. Brilliant
13/03/21 by Margaret Drewett
great service , will again
13/03/21 by Dear Mr Dennett
It was the cheapest service for my parcel & went without a hitch.
13/03/21 by Mr brian goodman
Very good service
13/03/21 by Gary Warrender
Pleased with everything from pick up to delivery. Well done!
13/03/21 by Customer
Great pick up and delivery, very good
13/03/21 by michael connolly
Delivery was within the week from the U.K. to Qatar which is quick. This is our second delivery and parcel arrived a bit battered, so I must take not to make very sure it is very robust next time, but that is down to me, not the quality of the delivery.
Would recommend.
13/03/21 by Guest
They came picked up the parcel that I was sending back to Victorian plumbing. But it arrived damaged I know that the times are very different with Covid even tho Victorian plumbing recommend this company you would think that they would take better care of their items good job I took the insurance out
13/03/21 by Customer
Efficient service with pricing and advising of different options.
13/03/21 by Phill Fuller
All went well ,price reasonable, service delivery time to Canada Good. Only problem, consignee notified of arrival at Canadian depot or parcel shop but did not indicate which one or where it was. However he tracked it down eventually,
Very Good overall, thank you.
13/03/21 by Rubert
Once again Smooth professional Service
13/03/21 by Mourne Militaria
Very easy to use, kept you in contact when parcel was(time slot) to be collected, and delivered.
Excellent service will definitely use again.
13/03/21 by Mrs M
Absolutely brilliant well done
13/03/21 by Susan Garrett
Parcel was delivered, with no problems
Thank you
13/03/21 by Customer
Review request arrived before parcel was delivered, on line booking was fine, 2 day delivery was paid for, parcel was sent and picked up, here we are 7 days later and no delivery
13/03/21 by Kevin Dollery
Booking was fine but pick up was late and I had to help take to van as he couldn’t lift alone even though it was booked as a heavy parcel they should have sent 2 men
13/03/21 by Customer
Simple to use. Good value.
13/03/21 by Zoe
The pick up & delivery service was good & reasonably priced but unfortunately when I opened the package the item was damaged, it had been well boxed and marked “this way up” & fragile but somehow this had been ignored as it had either been dropped or something had fallen onto it as the top has been badly bent over on one corner. All in all this has been a bad experience that I had high hopes for
13/03/21 by Howard Fowler
A very efficient and good value service to Germany. Good tracking. Good insurance
13/03/21 by Penny
Always great
13/03/21 by Customer
Easy & straightforward to use and my choice of courier delivered promptly
13/03/21 by Ken Graham
On.time delivery was collected fine and dropped off too
13/03/21 by Phil Sutton
Easy set up and delivery.Will use again
13/03/21 by Robert
A speedy efficient service providing great options for parcel delivery.
13/03/21 by customer EH
A great service. I always use parcel monkey when sending anything. It always works out cheaper.
13/03/21 by SUE B
I was very pleased with the parcel collection service, reliable, inexpensive and delivery quick and reliable.
Would definitely use again for my parcels to the USA.
13/03/21 by Linda Bailey
We sent a parcel through Parcel monkey using DPD services overseas to our customer of 2 years in Sweden. The customer did not receive a notification about duties to be paid from Parcel Monkey or DPD and the parcel has now been sent back and I am having to pay for the parcel to be returned. We have also now lost custom as this was the first order placed since we left the EU. We will never use this company again and if you are thinking about using them please save yourself the hassle! The customer service is absolutely shocking and it can take days before you can get hold of them. There is no phone number and this just adds to the stress when things are going wrong. Terrible company! Terrible customer service!
13/03/21 by Nicola Wood
Whole process worked very smoothly and parcel delivered to USA without any problems
13/03/21 by David
Great service quick delivery
13/03/21 by karen shepherd
Excellent service
13/03/21 by Janet...Gloucester
Parcel to Northern Ireland still in hub after 4 weeks no attempt to deliver this. Will be claiming
13/03/21 by Customer
Easy to use site. Ive not used Parcel Monkey before so was quite impressed and would use them again
13/03/21 by Alison Stevens
Fantastic service and great prices keep up the good work
13/03/21 by Tony Owen
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