We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Did exactly what they said. Good price, good service.....beats royal mail no problem.
11/03/21 by Arlo
Very good service arrived on time reasonable price too
11/03/21 by Terry
Cant fault the service. Great price, receive notifications when driver is going to collect on day with approx times etc and receive notification when delivered.
11/03/21 by Customer
Ottimo servizio
11/03/21 by Carlo Rullo
Disgusting service, did not deliver my parcel, four weeks and still not refunded the cost of the lost/not delivered item plus the postage of which I paid additional insurance. I have tracked this from day one, constantly messaging them fir an update, there is no telephone number, when you go through the message system, they do not answer your questions, just offer an empty apology, do not apologise just refund what you did not deliver/lost, they have ignored my six requests for the names of owners of the company and contact details. ATROCIOUS ATTITUDE AND NO MORALS!!!!!
11/03/21 by Lisa Broughton
No phone number, email replies take 24hrs. I sent a parcel to spain, it went through customs ok but was never delivered, my friend and I both received emails stating he (the friend) refused to pay the customs fee and it was to be returned to their office (300miles away) my options are to pay £25 to have it delivered to me, destroy it or drive and pick it up. They cant produce a copy of the signed form my friend would of had to of signed to return it because it doesnt exist but they after 24 hours consideration they simply resent me the origional email saying they side with the company who tried to deliver. I know parcel monkey dont actually deliver the parcel, but given there is no evidence they signed to return it and i have sent emails from my friend stating this, they take the easy (free) path and side with the agent, rather than with their own customer....(rant over)
11/03/21 by Andrew MonSon
Excellent service
Will use again
11/03/21 by Mrs E Way
I used Parcel Monkey to ship two parcels. None of them arrived. Neither the receiver, nor myself, received any type of notification or message regarding the status of the parcels and/or chance of redelivery. We were not contacted whatsoever until I received an email from them informing me the parcels where being sent back. After enquiring and requesting a refund, all they said is they were sorry and to please pay for posting it back to me. For all I know the parcels never left. What a scam of company. Would not recommend it to anyone! Very disappointed most of all for their lack of professionality and help when dealing with my complain.
11/03/21 by Customer
Great, arrived promptly and in one piece!
11/03/21 by Customer
Still waiting for a refund on my parcel cancellation!!!
11/03/21 by Chris
After ordering a next day collection for my 2 parcels, they failed not once, not twice but 3 times to collect the parcels. Absolutely ridiculous the support was abysmal with generic replies and no communication or help with the matter. I had to take 3 days off work!! I will be finding somewhere else a bit more reliable than parcel monkey
11/03/21 by dominic maione
Fantastic service
11/03/21 by Dean Spencer
Excellent service. Picked up on time and delivered when they said it would.
11/03/21 by mary
A great system to use and gives you great options and prices. I will definitely use Parcel Monkey UK again.
11/03/21 by KensiDeeksfan
Great service and value for money. Already used again.
11/03/21 by AnyThing Classic
good comparison and easy to use to work out parcel dimensions.
11/03/21 by Mr Thomas
First class service. Courier reached home safely and perfect in condition. Packaging is also well. Delivery service was so quick and professional, have no problem. Thanks.
11/03/21 by Stacy Pack Fitchpatrick
I will never use Parcel monkey ever again. This is the worst service i have ever received. I wish it was possible to rate below 1 star. The service i received was worst than zero. What also make this service more awful is that they have bad bad customer service support team with little or no knowledge about their role. I attempted to send a parcel containing some items to my sister in Ukraine from the UK. My parcel was returned as I included prohibited item (A perfume) to the parcel, which i was unaware about. I completely accept their policy. Along with my returned parcel, I receive a note from the vendor informing me that i am due a refund of my money except for a £20 handling fee/charge. This note i believe explained how to go about claiming some of my money back. I lost the note. About 2 weeks after my parcel was returned, I had an additional charge of £6.49 taken from my account without my consent. They claimed that parcel was "laser scanned for precise measurement and volumetrically calculated by the carrier". Their out of touch customer support team ask me to provide a picture of my parcel sent ( I already rebooked and shipped parcel). I also contacted Parcel monkey out of touch customer service team about my refund and was initially informed that i do not qualify for one as i included a prohibited item as with my parcel. I requested to be informed about their complaint policy to enable me escalate the case to the appropriate body. Another out of touch member of their customer service team then responded that "We are pleased to offer you a refund of £40.39". This is around £8 less than what i was expecting. I requested for a breakdown to why refund is less than what i expected and also asked about their complaint policy. Their out of touch member of their customer service team responded by answering a question totally different from what i asked. I am very disappointed with this service and I WILL PROBABLY NOT USE PARCEL MONKEY AGAIN.
11/03/21 by Customer
The worst Delivery Service ever, my parcel is stolen/lost, even havent left the UK international Hub, unfortunately already almost 3 months past, parcel is very expensive, 460 pounds in total, service is terrible. Not confident staff are working there, no investigation, no information, I even provided them with invoices and bank history to prove my purchase, still nothing is done. Please, guys dont use this service.
11/03/21 by Friend of Ted
great service end to end
11/03/21 by Ian Taylor
needed a parcel to be in China for Tuesday, it was collect from me Friday afternoon arrive on time and in good condition
11/03/21 by Steve Houckham
Easy and good value service
11/03/21 by Customer
Am pleased with the service. Thanks.
11/03/21 by Customer
Easy to use with the best price
11/03/21 by Robert
I have always used parcel monkey, but l am very disappointed as my sister has been charged for the first time. I had no idea Courier would do such a thing. Do you they have hidden fees that your customers are not aware of? I have a receipt to prove it.
11/03/21 by customer
Well if thats the case and I disagree the matter is still outstanding and no one at parcel monkey is doing anything about it
11/03/21 by Paul Mullins
Took a bit long and sometimes A delay before knowing the destination on tracking. Then again there was a tracking log placed a day early before so stating the parcel arrived on March 10 when it was still only March 9
11/03/21 by Chrissy
I was outraged to receive a demand for €17:50 for customs charges and handling charges for this package containing gifts for my grandchildren in France. The total value of the gifts was £30 and I had filled in the required customs form following dpd instructions. On closer investigation out of all the items within the package that they charged for was a child’s colouring book, valued at £1:50. This was patently wrong, but I had to pay the charge or the package was going to be returned to me at my expense. Please Parcel Monkey, get this sorted.
11/03/21 by RALPH MARSHALL
Simple and easy to use website.
The service is straight forward.
11/03/21 by MR S MAGARA
Picked up and delivered all on time.
11/03/21 by Janet P
Very easy to use, good price and efficient.
11/03/21 by Patrick
Great service fast and easy to use!
11/03/21 by Customer
Great service easy to use and drop off an delivery when as planned. Really good to get the price comparisons.
11/03/21 by Customer
Hilarious that you contact me now when the parcel is still stuck in Sweden somewhere. This was sent Air Express nearly 2 weeks ago...and is still undelivered.
11/03/21 by Sarah
I’ve used Parcel Monkey for ages, never had a problem with them and always give the best options for shipping! If you have a larger parcel to ship I would 100% recommend going via Parcel Monkey to get the best price
11/03/21 by Rachel Turkentine
I requested a parcel to be collected on Monday. It is now Thursday and Parcel Monkey cannot tell me why it hasnt been collected and told me to re do another order. Its for my parents who are in their 80s and dont have a printer so cant reprint anything and Parcel Monkey dont care and cant explain why it hasnt been collected
11/03/21 by Clare
Diabolical - They are like a budget airline - ok until something goes wrong... Over 100 messages and they just dont care. Despatched: 18th December 2020 - Lost: 9th March 2021 Parcel Despatched - Arrived Madrid for delivery - Incorrectly sent to Portugal - Parcel Monkey did nothing - Customer had to arrange return to Madrid - Arrived Madrid and courier lost parcel. I REJECTED THEIR COMPENSATION OFFER AND THEY SENT ME AN EMAIL THANKING ME FOR ACCEPTING IT..... DO NOT USE "PARCEL MONKEY"......
11/03/21 by Charlie
POSTED PARCEL TO DUBAI ON 4TH MARCH STILL NOT ARRIVED NO UPDATE ON TRACKING SINCE 5TH MARCH WHEN IT SHOWS IT WAS EXPORTED HAVE SPOKEN TO COURIER BUT UNABLE TO GET ANY MORE INFORMATION
11/03/21 by Mr Wild
I have used Parcel Monkey on several occasions. Although it sometimes takes a little longer than stated, it is always easy to see where the parcel is with excellent tracking updates. I have used it to send parcels to NZ. Will look no where else
11/03/21 by jacqui Shepherd
Service was great. Liked that I could drop it off at a convenient store & was swiftly collected.
11/03/21 by Kevin Scott
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