We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Brilliant from start to finish
18/03/21 by Customer
Very good price and service
18/03/21 by Nicholas Eveleigh
Great service - easy to use website - and simple booking of parcel. Local drop off point was convenient. The carrier kept me up to date with progress.
Really pleased with this experience.
18/03/21 by Robert
I have payed all the chargers from the uk to send the parcel to Athens and now the sending an email to My son to pay 25 euros otherwise the parcel will be returned to the owner,please could you let me know why this is the case many thanks
18/03/21 by Hellen Avgenaki
Great price & no fuss collection & delivery
18/03/21 by Customer
Excellent comparison site, providing excellent discounts which you can’t get from going directly to the courier. I ship regularly using parcelmonkey and have no issues. 10/10 service would 100% recommend.
18/03/21 by Rizwaan
Second parcel I’ve sent to New Zealand and both times the packages arrived promptly and intact. Very pleased with the service
18/03/21 by Customer
Good transaction from start to finish.
18/03/21 by customer Neal Dolden
I have been using Parcel Monkey for all my deliveries for over a year with no issues at all.
The price is always good, and the insurance is great value.
18/03/21 by Aircooled Looms
My experience with Parcel monkey was dreadful. Their very slow communication with the courier, resulted in my parcel being destroyed. On this fact, they were in breach of their own terms and conditions which they cannot deny but will not acknowledge. They told me my parcel was damaged well after it had been destroyed telling me it was being sent back to me. False updates. I had to contact the courier directly to find out what had happened to my parcel. They confirmed my parcel had been destroyed 5 days after my initial enquiry with parcel monkey. Id been asking about my parcel for weeks by this point. I feel this is suspicious or at the very least incompetent. I obtained a photo of the damaged parcel directly from the courier after waiting far too long for Parcel monkey to provide me with one, and almost immediately afterwards they provided the same photo. After 3months of anxiety, frustration, false hope and constant messaging I finally get an inadequate resolve which I had to jump through hoops for sending repeat information or information they already had. I would strongly discourage anyone from using them. I will never use them again and will warn my friends and family against them.
17/03/21 by May Rose
used Parcel Monkey to post a monitor to my son . Service was easy to use and gave various options for postage , such choice of carrier, choice of dates and choice of tracking. Parcel was collected and delivered o time and in perfect condition. I would recommend and use again .
17/03/21 by Daren Thompson
Excellent service. Straightforward and easy to use. Items where collected and delivered within timeframe. Tracking was clear and received notification when item was delivered.
17/03/21 by JK
Easy to use...good response to any problems...favourite delivery choice
17/03/21 by Captain Hunter
Efficient service
17/03/21 by Karen
Fabulous easy to use website . Great prices and easy drop off service . Will definitely use this company again
17/03/21 by Tracey Kirkham
I used Parcel Monkey and selected DHL from the list. Really quick and easy to use. I was very impressed with DHL too - quick no faff and no hassle. I will definitely use parcel monkey and DHL again
17/03/21 by Happy Customer
Can’t complain with the service. I had two biggish parcels to send to Ireland and the quotes were good. The link to the courier was fine, there was a bit of customs stuff to do but expected! Postage labels were sent, again clearly defined what to do. Delivery was quick and with no issues! Can’t fault the system or the price!
17/03/21 by Mark Nolan
very happy with the service
17/03/21 by customer
Took a long time to track my parcel, and got a bit worried something was wrong but in the end it got to its destination
17/03/21 by Mr Robert Holmes
Absolutely amazing service highly recommend and will definitely be using this service again!
17/03/21 by Mrs Thorn
Parcel monkey works very well and I will certainly be using them again.I find the generous weight allowance very helpful.
17/03/21 by Customer
Excellent customer service. Receiver was happy at the other end as well
17/03/21 by Customer
This was a straightforward service and value for money. Easy to use.
17/03/21 by Jane Hunt
Always a good service. Thank you
17/03/21 by Sheila senior
The Family have used ParcelMoney for a while. When there are no issues, they are great and convenient. When you have an issue, for example, my parcel - a gift to my team colleague in Warsaw - was rejected by the Customs in Poland. Similar gifts to France/Germany/Austria were not. I had filled in the UK Brexit Customs forms as per PM instructions (HS/Commodity Codes). - so puzzled why one did not get through. ParcelMoney needs to have an expert on their side to help in these issues. They cannot reply with cookie-cutter explanations and just forward what their courier told them (Apparently there is an EORI number needed). A better service would be to have a PM Expert call the customer and the courier to help educate, explain or expedite. Maybe the call to the Courier and giving the EORI number- whatever that is verbally - would have just got the parcel forwarded Having a digital experience does save money for all but you still need to cater for the red paths for your Customers. Especially in such Digital offerings. Something for PM to consider.
17/03/21 by Qubits Force
Excellent service. Easy to use website to find a parcel service. Gave a list of options to choose from and kept us up to date with service provider used. Would use again to find best value for service provider.
17/03/21 by Robin
Simple easy and quick online booking. Delivery is in the hands of the carriers and I have no problems. Delivery 50% UK 20% EU, 30% overseas.
Your reliable service is much appreciated Roger Moss Moss Engineering
17/03/21 by Customer Moss Engineering
All went very smoothly and an excellent price too!
17/03/21 by Jane
easy as squeezing a lemon.
17/03/21 by Mr Woodruff
Fast delivery , but package was damaged
17/03/21 by Customer
I have used the service a number of times now to send parcels. Pricing has always been extremely competitive, easy to use booking system and can easily track current orders and previous invoices.
Would definitely recommend.
17/03/21 by Christopher Lindridge
Very quick and easy to arrange delivery for some large parcels.
17/03/21 by Mark
All good arrived on time and in perfect condition.
17/03/21 by Barry Evans
I was struggling to find anyone who would deliver a long parcel and found Parcel Monkey on an internet search. Very easy site to navigate and parcel was delivered when expected. I would definitely recommend and would use again
17/03/21 by Ali
Great service. Highly recommended. Thanks
17/03/21 by SZPEIPIK
very quick and efficient. Will definitely use again.
17/03/21 by Customer
Delivery was faster than expected. Very satisfied
17/03/21 by Customer
Good, reliable service and fast delivery. I also like the idea of tree planting to offset emissions
17/03/21 by Customer
Great price, service as expected - picked up and delivered as booked.
17/03/21 by Gill J
Good service picked parcel up early
17/03/21 by Jill Cantrill
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