We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Disgrace, my partner booked and paid for a delivery, the driver came and said he wouldnt take the item, too large eve though we gave all the details of sizes and weights etc, so parcel monkey said hed have to pay for another delivery and wait for a refund for the first delivery, then the courier didnt even come 2nd time, still waiting for a refund for that one which was well over a week ago, 3rd attempt was meant to be next day delivery, it wasnt collected until 2 days later so was taken on a Friday so with the weekend was expecting it would be Monday, turned up on Tuesday, completely snapped in half (a solid wood table top) so customer didnt accept it obviously, no communication at all from delivery company with any explanations, now being passed from pillow to post for reimbursement, no telephone numbers to speak to anyone. Quick to take money but slow to refund and hopeless at resolving issues.
23/03/21 by Angela
Prompt, efficient and economical service.
23/03/21 by Ken Power
Cheap and good service
23/03/21 by ANDREWE HAMLETT
Amazing service ❤️ I can only say huge thank you
23/03/21 by Customer Chynara
Collected when they said they would, delivered when they said they would. What more do you need. Would use again
23/03/21 by Donna McNab
Very fast and efficient, with good tracking...Thank you very much.
23/03/21 by DHW
Paid for next day delivery and it arrived 3 days late
23/03/21 by Miranda Farrelly
Our family in New Zealand were delighted when our parcel arrived from England.
Thank you Parcel Monkey for an excellent service.
Regards
Tom Norman
23/03/21 by Thomas
excellent service
23/03/21 by customer
Very efficient, would definitely use again
23/03/21 by Bridge Dental Laboratory
Everything was great, collected on time and sent it happily however it took a lot longer then 3 days as stated, 6 days to arrive to delivery location which was a little too late as my sister was travelling so she missed the parcel. I think it was sent to the wrong depo so hence the delay.
Over all though good service and would recommend and would use again, easy on
23/03/21 by May
Easy to use website, prompt collection and delivery very good prices.
Will definitely use again
23/03/21 by Mrs M
Difficulty tracking parcel going to Ireland. Also finding correct codes for customs was a nightmare, tho i blame brexit for that. Overall, very good service and value for money.
23/03/21 by mary mcphillips
1st class service from booking to delivery and lots cheaper than the big firms.
22/03/21 by Ashfaq Ahmad
The parcel was collected during time period and delivered the next day - both as promised. Thank you
22/03/21 by Judith
The parcels was subject to extra cost when arriving in Italy which I do not feel the company made clear
22/03/21 by Diane
expensive but good
22/03/21 by Customer
Very good service. Excellent pricing and no hassle
22/03/21 by Russell Gasper
Parcel booked November 2020 Still not received. Informed by lodge that the parcel was never collected! No one has contacted me from the company to say there was an issue
22/03/21 by Sonia Patel
It said it will take 3 days but it took 7 days . Half of the item was missing .
22/03/21 by Saman basheer
Would not recommend. Parcelmonkey overcharged me by £29.99 they slapped an excess weight charge of 44kg (equiv. 2 bags cement) for sending a small car steering wheel that only weighed less than 2kg that correct cost was £8.19. Despite me raising a dispute and sending several messages and photo evidence inc. pic of steering wheel on scales and proof of ebay transaction etc they still have not resolved things. So be warned!!!
22/03/21 by David Woodward
Quick and easy service. Thank you very much!
22/03/21 by Oliver
Very good service all round quick and easy to use
22/03/21 by alan marshall
Good quick service. Not the cheapest of options but the best for collection and delivery. Couldnt find any other service so yeah its the best for that
22/03/21 by Adam Toscani
Fantastic service????
22/03/21 by ML
I word: brilliant!
22/03/21 by Dennis Daye
Yes I would use Parcel Monkey again.
22/03/21 by Customers for cash
Thinking of claiming for compensation as package took way longer than estimated and arrived too late for use
22/03/21 by W morrisCustomer
Easy and quick to get a competitive quote. Package was delivered safely. Win win.
22/03/21 by lucy Shirley Rollison
the parcel actually arrived quite quickly but the tracking never got past "arrived at destination"
22/03/21 by Carol Richardson
Good service competitive prices. Will use again.
22/03/21 by Customer
Unlike other prepaid ebay type returns and sales where I have been flummoxed by .how to send larger items, Parcel Monkey made the whole return so EASY!
would definitely recommend and definitely use again :)
22/03/21 by Jayne Fraser
Thank you great service . Will use again
22/03/21 by Mrs Dickinson-Dalton
I was sending a parcel to Canada. Parcel monkey was as easy as any of the sites that I have tried to get customs forms filled in, carriers arranged and labels tinted off. Competitive prices too. Within 4 days my son had his parcel safe and sound.
22/03/21 by Fiona wilkie
Excellent service! Thanks so much!
22/03/21 by Customer
Excellent service every time
22/03/21 by ok
Did provide competitive prices but not now. Very hard to work with when the courier has issues as theyre a third party and you can not talk directly with the courier because of this. The prices have jumped by 100% when sending from N.Ireland. Disgraceful Have set up an account with DPD who I can deal with directly if issues arise and a lot cheaper due to the price increases.
22/03/21 by Customer
Easy to use website. Parcels were collected and delivered on time. Will definitely recommend and use again
22/03/21 by Jo Rowan
My parcel was collected on 2nd March bound for Spain. Addressed with a saved address on the parcel monkey site that has been used many times before with successful delivery. On Friday 12th March my mum said the parcel had still not arrived so I downloaded the DPD app and there was an update on 6th March saying the package was being returned to sender. The parcel Monkey website said there was a delay. I telephoned DPD and was told that my parcel was not accepted for distribution in Spain because I was a private individual sending to another individual. This is as a result of Brexit problems. I was told to await my parcel’s return and contact Parcel monkey for a refund of the nearly £20 I had paid in postage. On Friday 19th I was notified by parcel monkey that they had my parcel as it had been incorrectly addressed !! And if I wanted it sent back to me (which I do) I would have to pay an admin fee of £5 and £7 something postage for it to be returned. I had 7 days to let them know. I cannot phone and speak to anyone as there is no option to do this and despite my messaging them online they have not contacted me back. So be warned.
22/03/21 by Tina
collected from the house, and I could follow every step of my parcel..was sending to Zambia...took 7 days including a weekend...so maybe 5. Arrived to the joy of my friend.The only problem I have is the expense but for such a service I think its worthwhile :)
22/03/21 by Sarah
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