We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Although the parcel arrived a day later than quoted, it was still WAY faster than the Post Office and half the price! I will definitely use Parcelmonkey again!
16/03/21 by Penny
Fantastic service, very easy to follow, prompt collection, and arrived a day early in Australia!
16/03/21 by Valerie Broom
Fast, efficient service with package reaching Hong Kong from the UK in a week! Love that the parcel was collected from my house too and I was kept informed of the timing of this pick up.
16/03/21 by Elaine
Bulk collection of 7 parcels through Parcelforce worked well. Advice of collection time would be an improvement.
16/03/21 by Barny
Most of the blame goes to brexit rules, but the parcel I sent on the 21 January hasnt arrived yet on the 16th of March. Worse. I send 2 items in one shipment, and 2 items one week later. I received 2 notices (one 5 weeks after the shipment, another one 6 weeks after) to pay a total of 94eur in tax and further delivery costs as it was held in customs and then thats it for Monkey Parcel, they just wash their hands from it and I had to pay another delivery service. Having paid this, and receiving the parcels, I now realize that I actually only got the 2 items from my 2nd shipment. So now, 16th March, the 1st items arrived and they are asking me to pay tax for them now held at customs. I will need to pay another 56eur, tax I already paid, and delivery service again. Overall, some old personal items, that I was just sending by post, no comercial value, not even worth 50£ are about to cost me 200£. And there is no one to complain. It is so frustrating the whole experience that my advice is: dont post anything to the EU in the next few months. Certainly not to Portugal.
16/03/21 by Customer
Very good and well priced service
16/03/21 by stephen mccormick
well..... package was lost and am STILL trying to find it 10 days later!
16/03/21 by lady ampthill
Excellent as always
16/03/21 by Ian Clarke
Quick. Clear communication and reasonable prices. I will use again
16/03/21 by Des
Excellent service as usual.
16/03/21 by David Hopkins
Import duties of €35 for a gift was not explained nor understood. Gift arrived 5 days later than advised..seemed to be held up in Waterford
16/03/21 by Customer
I sent a 16kg parcel to Hong Kong on 5 March and it was delivered 15 March, undamaged and unopened!!!!! Excellent
16/03/21 by peter
Easy to use, quick collection and delivery from the UK to NZ. Have found they invariably have the best price on the market. Very happy to recommend.
16/03/21 by stuart fearns
The customs declaration was far to complicated, Better directions on the codes woultd have helped. Ended up using the government web site. Plus my parcel was tracked as leaving the uk 3 days agao and no update since, leaving me wondering where it is?
16/03/21 by David Room
Amazing service. Had never heard of Parcel monkey. Would use again.
16/03/21 by Becky
PARCEL WAS COLLECTED AS QUOTED AND DELIVERED WITHOUT A PROBLEM, ON TIME. OUR CUSTOMER WAS DELIGHTED.
SUPER SERVICE
16/03/21 by Devine Supplies
Parcel was delivered internationally within 5 days, even over a weekend. Great service.
16/03/21 by Customer
Booked it with parcelforce, reasonable price, total weight 15kg. Take to post office as per instruction. Put on scales, 14.3kg. We cant take it as we only accept 14kg blah, blah. What do I do with it now. Take it to another post office see if they accept it. One down the road takes 30kg. Parcel arrives and all the flooring is smashed one end. Brilliant.
16/03/21 by Chris Pulling
Very good company to deal with.
16/03/21 by Martin Sowter
Very efficient!
16/03/21 by Customer
Collected a day late - again!
16/03/21 by Marc
Great delivery to France. Very happy, customs label easy to do.
16/03/21 by Tom
Good competitive price with estimated delivery time of 5 to 9 days. The item was collected on time but pleasant and efficient courier driver. Unfortunately it took 12 days to deliver. Asked for review days before it was actually delivered. Delivery times are important.
16/03/21 by Michael Coleman
Using the website to select a price and book a pickup/ delivery was fairly straightforward, as it has been in my experience with Parcel monkeys competitors. Prices offered for the service were also fairly similar but that is where the positive reviews end. Delivery dates are a fluid thing with this service. The Courier express service purchased with pickup 3rd of March and a three day service to Jamaica (their undertaking at time of purchase not mine), arrived on the 12/13th March 6 days after my fathers birthday and 10 days after they said it would. If you can afford for your packages to be late use these guys, if not use one of the others. Same prices much more dependable service.
16/03/21 by MR F MORRIS
Easy, straight forward service at good prices
16/03/21 by Customer
I have sent parcels and had parcels collected from other people and delivered to me quite a few times over the last few months, always an excellent service, so easy to use, I would highly recommend.
16/03/21 by Alison Spooner
excellent service, very pleasant courier picked up parcel. parcel delivered within 5 days as expected .great service would highly recommend and very reasonably priced
16/03/21 by sheena cathcart
Easy to use website, comparable prices, chosen courier has been good.
16/03/21 by Robin Bastable
Parcel collected on date and time as arranged and arrived in USA within 3 days of UK collection, very pleased with service and will certainly use Parcel Monkey again.
16/03/21 by Cynthia Lee Parks
Once again a brilliant service! Collected from our house in UK and delivered to Australia in less than a week !
16/03/21 by Jackie
Great service, easy to use, and such a good way to compare all couriers.
16/03/21 by Kerani Kirakos
Hi fast efficient service.
Thank you
16/03/21 by Kate
So easy to book. Collected and delivered when they said the would. Hassle free. What could be better?!
16/03/21 by Gail Hudson
Kept well informed about my parcel but the parcel package was damaged on arrival apparently but the goods were fine.
16/03/21 by Clive Tommo
I normally find this service reliable, but on this occasion it has been 3 weeks since I sent my parcel and I have no idea where my tracked parcel is it apparently has been scanned into the same location 3 times. I am waiting on a response. Many thanks
16/03/21 by Customer
Very easy process and good arrived on time
15/03/21 by Customer sc
After seven days my package has not been delivered- very disappointed with no explanation apparent from the tracking process
15/03/21 by Henley in Thames resident
Excellent service from start to finish, kept me updated all the way to NZ. Will definitely use again , Thank You.
15/03/21 by Alan
Very easy to organise pick and delivery. Excellent value for money.
15/03/21 by Customer
I sent a box with clothes as a gift to the Republic of Ireland and was absolutely shocked to be charged £17.89 on only £52 worth of clothes as import tax, there was no warning from DPD that I would be charged anything, I thought we had a free trade arrangement with the EU. I was not told about the tax until my box arrived in Ireland when there was really no other choice but to pay it or pay to have the box returned to me in Bristol.
15/03/21 by Alan Mitchell
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
