We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Have used this service a few times now because it is simple to navigate , offers very competitive rates and has never disappointed .
10/03/21 by Mike Kilcoyne
The parcel arrived faster than expected. In grest condition. Collected from my door to their door such ease of use
10/03/21 by Heather
Good service
10/03/21 by iain blair
This was the fifth time l had used parcel monkey the times b; we’re all good But this last time very bad - no pick up and very bad communication l had to book another courier as my customer needed a date for delivery- l was told l would be refunded I’m still waiting for my refund !!
10/03/21 by Debbie Allen
I now always use parcel monkey to send all my parcels
Easy to use website lots of different options
Quick service reasonable prices
I highly recommend parcel monkey and I will continue to use them
Excellent service
10/03/21 by Maria Platt
I was delighted with the service, easy to arrange and reasonably priced.
The courier was courteous and helpful.
Receiving an email to confirm delivery details was great.
I would definitely recommend Parcelmonkey.
Thank you
10/03/21 by Frances. Mc
Safe delivery , undamaged
10/03/21 by Robin
This is the worst company ever.they charged me £38.72 for 4kg international parcel. They returned back to me and for return they asked more money so I paid £17.39 to just returned to from same country. It didnt even go in air. I put dibatec kit which got batteries I forgot to take out so it was returned back to me ...and they never refund any penny. They are horrible people.
10/03/21 by Madia Malik Madia
not delivered yet but usually good.
10/03/21 by CAR
Hi....very pleased with the service as my parcel arrived safely and in good time....my only comment is the pricing. I was quoted the price of postage as £7.00 but when I paid it had rocketed up to £18.00 including vat!!! Rather a big hike I think???
10/03/21 by Customer
Brilliant. Does exactly what it says on the tin!
10/03/21 by Customer
First parcel sent to France after brexit. Despite the red tape and information you now need to provide to send even the most inane product to Europe, the parcel arrived safely thank you
10/03/21 by WAYNE YOUNG
Got there on time
10/03/21 by Christopher Walker
Used Parcel Monkey twice now and will continue to use!
10/03/21 by Customer
I needed to send a parcel to Germany and Parcel Monkey took care of everything including the customs form. A quick and efficient service and tracking was very easy.
10/03/21 by Carolyn Larwood
Quick and easy.
10/03/21 by Terry Martin
Always responsive and helpful easy system to use
10/03/21 by Elite Stainless Fabrications
Very expensive. Very efficient but found out later that DHL would have been cheaper. It didn’t come up with DHL on the search
10/03/21 by Ian Rollason
Where is my parcel. Parcel no EK 640862932GB. Please tell me where my parcel is. It’s supposed to be in Australia.. I paid a lot of money for a small parcel, and now it’s not been delivered. Why are there so many problems with anything to do with parcelforce. I have no numbers here to contact. Please please do not blame Covid. A very disgruntled . Mr. Kevin Rutterford.
10/03/21 by Kevin
Very fast and efficient, thank you!
09/03/21 by DHW
Very easy to use , can send big parcels with confidents . Thanks .
09/03/21 by Dan Gorman
Easy to use. Great to be able to compare prices.
09/03/21 by Claire Moore
I paid for a 24hour Courier service. I was sending pastry, it was collected from me as early as 9 a.m. yet it didnt get to the destination till 72 hours later. To say I was upset and highly disappointed will be an understatement. Dont sell service you cant deliver!
09/03/21 by Customer
I had my parcel returned and was told I’ll be contacted but still nothing. Very poor the boxes were meant to arrive for a birthday but did not. Thank you parcelmonkey
09/03/21 by Customer
Fast,efficient and showed all the options. What you need to order your parcel
09/03/21 by Rich
Driver was moaning to load on his own
09/03/21 by Rhaihan Hussain
Brilliant service. Very organised & professional. Much much higher rating than Royal Mail....wouldn’t use them again. Each to our own, but excellent service. Thank you.
09/03/21 by cyndy fraser
GReat service. Quick and easy to use
09/03/21 by Sean
All good great prices thanks
09/03/21 by Customer
Compared to the others this was the easiest way of sending a package abroad
09/03/21 by Steve Brian
Rapid delivery. Safe arrival.
09/03/21 by Jane
Excellent service yet again.
09/03/21 by Sarah Smith
Great service and super collection and delivery Many Thanks
09/03/21 by Aidan Killoran Wilmslow Cheshire
For some unknown and unexplained reason some of thr cheaper services said they wouldnt deliver or collect from our addresses so I had to pay for a more expensive option. So not pleased.
09/03/21 by Customer
Service was provided as expected on time.
09/03/21 by Customer
First time I’ve used parcel monkey, I sent four car tyres and arrived next day no problem superb service
09/03/21 by Phil Jordan
They said they advised to help but they didnt do anything. They respond publicly but they dont help at all. They charged 10 pounds extra.. We already paid 10 pounds and they said they will destroy my parcel if i dont pay extra. We will take further actions soon..
09/03/21 by Furkan F.
I was told at the PO that it would arrive in 4-5 days, and it’s been that long, but the tracking on the app, seems to be stuck on the same day I posted the package. No further updates.
09/03/21 by Customer
Really easy to use and even tracks your parcel.
Great service
Will definitely use again
09/03/21 by Lynne Bolton
Parcel Monkey always offer a great reliable service! Whenever I ship clothing to Japan, I use them.
09/03/21 by Peter
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