We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
SCAM! I wish I had read the other reviews! I sent a parcel that was under 10KG, they have just charged me £52.60 and said it weighed 78KG!!! DO NOT USE!! They now want me to provide pictures of me measuring the dimensions and weight even though they have picked up and delivered the parcel...late! I paid £17 and theyve tried to take another £52.60. Which is conviently the same as the below persons charge.....VERY DODGY
09/03/21 by Callum
Just amazing service well done parcel monkey - very highly recommend xx
09/03/21 by Pauline Scott
On time and easy to use
09/03/21 by Karen Anne Carver
Excellent portal for package delivery. I managed to get a 3kg parcel to Australia via Parcelforce (Royal Mail) which is not offered at Post Offices. Well it is but only for an extortionate price.
09/03/21 by Tim Tomkins
All went very smoothly and good value for heavy package
09/03/21 by craig walling
10/10 Service
09/03/21 by Samuel hardy
I had to return a faulty single mattress by courier. It was folded in half, but was still a large item. We weighed and measured the item, entered all the relevant information into the website. It was collected and delivered in 4 days (although I chose 48 hour delivery.) Today I have received an email asking for an extra £52.60 as the “volumetric weight” equates to 33kg, even though the parcel actually weighed 6.5kg. When I was filling in the parcel form, there wasn’t any information regarding this, but today the terms near the payment have been updated adding in extra terms and conditions. They accepted, collected and delivered my parcel and are now trying to charge me extra after the transaction. I am not happy about this. I was just trying to return a faulty item, and the total courier charges actually exceed the value of the original mattress!
09/03/21 by Samantha
Appalling service - failed to deliver my parcels worth £750 each - answer problems on here like they are being dealt with - the truth of that matter is they just give you text book answers and carry on regardless - Parcel Monkey have failed to deliver my parcels worth £750 each - now they fail to return them as they are LOST!!!! and so far nearly 1 month on I am out of pocket by £1500 plus £80 shipping and you can only contact them via some message service where they fob you off - avoid this company like the plague guys as you wont get anyone to help you - and now watch the standard - "we are looking into your problem" replies after i post this....DISGUSTING SERVICE!!!
09/03/21 by Karen Hancox
My parcel back to sender without any message
09/03/21 by Customer
Everything went to plan and parcel arrived safe
09/03/21 by Amanda Boyd
Excellent service fast delivery thanks
09/03/21 by Sarah
thank you to all at parcel monkey keep up the good work in this difficult time thank you again g. hill
09/03/21 by GARRY HILL
All went well, arrived in Norway within 2 days
09/03/21 by Red Dragon
Sourced the best price and was collected next day! Perfect
09/03/21 by Dan Powell
Small packet to Spain was there in 2 days, very impressed. Even managed to do the customs forms relatively easily with the online help.
09/03/21 by Susan
Easy web site to use and gives you plenty of options.
09/03/21 by Iain P
Have used Parcel Monkey for years. Easy to use and helpful if needed.
09/03/21 by Customer
Good service
09/03/21 by CHRISTOPHER MILLER
Excellent service, very slick and easy process.
09/03/21 by Daniel
Reliable, easy to use website and they obtain excellent prices
09/03/21 by Peter Craven
Can’t rate this high enough. Having had so many parcels disappear via Royal Mail the ease of this courier service was amazing. Picked up from home Monday morning, arrived at my parents house in Spain, Friday morning. Just great. Will definitely use again.
09/03/21 by Customer
Simplicity and cost effective door to door service
Thank you so much.
09/03/21 by Ms Fola
Very pleased with the service provided all went smoothly
08/03/21 by Jane
TOP SERVICE COMPARED TO MY HERPES COURIERS WHO ARE TERRIBLE I WOULD RECOMMED PARCEL MONKEY TIP TOP SERVICE
08/03/21 by Edward Lamotte
ALWAYS FAST AND ON TIME AND GOOD CHEAPISH SERVICE CHEERS ALLL THE BEST eddie
08/03/21 by Edward Lamotte
Well what a surprise it was lucky my parcel got there at all. Did it say on your school report must try harder. If you cannot find the number i gave you which coincidentally is correct then find it yourself and pay the compensation that is due. Parcel monkey are excelling to new levels of stupidity. Get a grip.
08/03/21 by Paul Mullins
IVE NEVER BEEN OFFERED A COLLECTION FROM MY HOUSE BEFORE TILL PARCEL MONKEY MADE THAT AVAILABLE TO ME WITH PARCELFORCE 48. THIS HELPED A LOT SINCE IT WAS A LARGE 7KG PARCEL. THE PICK UP WAS AS PROMISED, THE TRACKING WAS ACCURATE AND THE PARCEL ARRIVED PRECISELY AS EXPECTED, AND IN GOOD SHAPE. I WOULD USE PARCEL MONKEY AND PARCELFORCE 48 AGAIN.
08/03/21 by ruth richardson
Paid for 48 hour delivery disappointed that parcel took 6 days to arrive
08/03/21 by Customer
2nd time used. 2nd time parcel not picked up on date requested. Had to chase. Not really what I want to do !!!
08/03/21 by stewjacal
Fast service, competitive rates and does what it says on the tin..!
08/03/21 by Larry Van Haaren
The parcel was picked up on time and delivered on time - excellent service!
08/03/21 by A Fuller
Excellent service and a really good price thanks
08/03/21 by Retep Noi
Parcel hadn’t got there snd there is no one to call to find out the problem normally use a different service will revert back to them in future The tracker says it’s being returned to me not good enough never had problems in the past this after 9 days
08/03/21 by Mrs Whitlock
Great service
08/03/21 by ML
Excellent service!
08/03/21 by Customer
Once again 5 stars, keep up the good work.
08/03/21 by Mourne Militaria
Much cheaper than using Royal Mail for my awkward but light parcel saved £6 using DPD . Drop off a Morrison’s was seamless.
08/03/21 by Paul Hill
The process was really simple and straightforward. The price was really great too.
No issues at all I was very impressed and will most definitely use again. Thanks for a great service
08/03/21 by Jane Boye
Great. Used twice... got DHL cheap as chips.
08/03/21 by Customer
Saved some money, job done.
08/03/21 by Richard
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
