We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Brilliant service my only negative would be how difficult it end up for me to send 5 parcels that was large. But came when they said so I happy and will be using it again
15/03/21 by Customer
Good delivery service. Parcel arrived on day stated and no probkems with delivery.
15/03/21 by Kath Noon
good service
15/03/21 by Mrs J W
Parcel collected on time & delivered next day with no breakages ????
15/03/21 by jon kemp
Simple to follow and simple to post. One issue and that’s with Hermes, advertises a shop closes to me can take the package but they don’t have a scanner to do so.
15/03/21 by Nia Nankivell
excellent! cheap and fast service.
15/03/21 by Michael
quickly, according to the agreed date, reasonable price, I RECOMMEND
15/03/21 by Przemyslaw Kowalik
Good price. Nice and easy to use. Got there in the time it said.
15/03/21 by Gumbrell
Excellent Service.
15/03/21 by JP Tait
Fantastic quick efficient service
15/03/21 by Carol Druiett
Skates sent from UK to Austria. Booked via parcel monkey. Collected by DPD. And they were successfully collected. But that’s the only positive point here. It’s now been 2 weeks since collection. Skates haven’t even made it to Austria. Since 3 days after collection, they have sat in a depot. 3 days after arriving at that depot the tracking updated to ‘in customs awaiting duty payment’ - I was not contacted in any way to alert me, nor the Austrian buyer, so no one requested duty payment or contacted us in any way to suggest this payment was due and how it was paid. 3 days later again and the tracking updated to say the item could not be delivered, the storage limit had been accepted and to contact the sender for more information. Well I am the sender and I have no information. So at this point I escalate to Parcel monkey for assistance. Absolutely pointless. In 2 weeks all they’ve replied with (to my now 5+ update requests) is reworded versions of the tracking information. They don’t have a clue where my parcel is, when it’s getting returned to me, why it never made it to Austria, why no customs office never got in touch to say they’ve got the parcel and there’s a 3 day period where duties must be paid. And the worst thing is, they just purposely delay asking for 24 hours here and 48 hours there before having an answer. They then don’t contact you with any updates once that time had expired. They wait for you to contact them again and rehash something that’s already been said and ask for a further delay to ascertain why there’s been no updates. My advice is to steer clear of Parcel monkey during this Covid/brexit situation as they are completely and utterly useless in providing any type of support or assistance. I mean, where are my skates right now? They don’t have a clue.
15/03/21 by Customer
Excellent service door to door. Site user friendly, provides options and will use again.
15/03/21 by Carol Gordon
I always buy postage through Parcel Monkey, its not too expensive, user friendly and Ive never had any problems with deliveries.
15/03/21 by Els
3 days instead of 2 still great service
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15/03/21 by customer
Despite giving the phone number of the recipient, the parcel was thrown over a gate and nobody knew it was there till the next day. So it was late for the birthday but luckily wasnt broken or rained on. If they had rung the bell the dog would have alerted the recipient. I do not think the service was worth the next £10 I paid for it.
15/03/21 by Ms Harrison
If something goes wrong , there’s nothing Parcelmonkey can do
15/03/21 by Mrs Emma Sharman
Excellent, quick and easy!
15/03/21 by Mareike Ayes
Easy to book the parcels on website, easy to leave @ shop for delivery. There were 2 parcels one of which was delivered the next day as arranged, the 2nd parcel was delivered 2 days later
15/03/21 by Marie Haywood
Helpful as always, I needed to send a large parcel off in a pinch (using same day delivery, eek!) and Parcel Monkey helped me find the right courier for the job. The box arrived at its destination within just a few hours. Totally amazed.
15/03/21 by Customer
Good selection of options, good price. Did exactly what I wanted
14/03/21 by steve b
Always fantastic service ,
Change delivery dates at short notice
14/03/21 by JOHN NIXON
Its still not been delivered so not happy as it needed to be there for the baby shower
14/03/21 by Sandra Roberts
Easy to use and cheaper then going direct to the companys
14/03/21 by dan
Very accurate and easy to use!
Helped me find the cheapest form of delivery
Very happy customer
I recommend this app
14/03/21 by Customer
The service was perfect, on time the currier for collection as it was scheduled, disappointed regarding the tracking, seems it is still at the local depot but the parcel has been delivered. Still good service!
14/03/21 by Customer
Simple & straightforward price comparison done by ParcelMonkey, identified good delivery service (Parcelforce) for my case, very easy to set up & process. Parcelmonkey provided all helpful links in emails (label for printout, instructions, tracking link) and everything went smoothly.
14/03/21 by Gr
Courier kept me informed about pick up time during the original day. Meant I had to arrange to stay in that day so earlier notification of exact hour would have been helpful. However the parcel arrived intact within the delivery time stated so over Alan efficient service ????
14/03/21 by Customer
The service (UK to USA) turned out eventually to be good, but during the timeline of delivery the system showed my parcel as being back in the original UK deposit location. Very confusing and my online chat did not resolve my query. I was told I would be contacted when the courier clarified the situation, but I was never contacted.
14/03/21 by GS
Very competitive price and excellent service
14/03/21 by Mrs Zainab Mohammed
I would recement to Everybody, brilliant Service
14/03/21 by Gerecke
Speedy service.
14/03/21 by DG
Easy to book and parcel delivery was good
14/03/21 by customer
fast and reliable
14/03/21 by Customer
The worst courier service possible. I sent numerous high value items via Parcel Monkey paying on average £50 shipping per item, comparatively this was cheaper than other couriers... it wasnt difficult to see why that was the case. With the first three deliveries (all next day delivery), two of them arrived a day late. I decided to give them the benefit of the doubt given COVID etc, so I continued to use them. I shipped five more high value items with them over the next week (all fully insured and next day delivery). That week alone, on two occasions the driver failed to show up to collect the shipments, resulting in further delayed shipments. However, worst of all, one item turned up with a huge hole in the side of the box, consequently voiding the warranty of the product inside, resulting in the customer wanting a refund (as they should). I automatically filed a claim with Parcel Monkey, assuming that the copious amount of insurance money I had paid for over the last eight shipments may actually come to fruition. Yet nothing, awful customer service and consequently left me at a £450 loss. Will never ever ship again!
14/03/21 by Aaron Lewis
Excellent service
14/03/21 by Alina Diana
used DHL and dx via parcel monkey collected as arranged and both delivered next day.
14/03/21 by Nash Hall
Never heard of Parcel Monkey before, but will certainly use them again. Easy to use fast and efficient
14/03/21 by Michael Pottle
Picked up on time
Easy to use interface
14/03/21 by G Marshall
Saved me about £20 on what I would normally pay to have the parcel delivered, and it was collected from my door. The site was easy to use, the communication afterwards was great. My only gripe would be Id booked what I was told was next day delivery, but it arrived the day after that. It wasnt an issue to us, but something to be aware of.
14/03/21 by Eunice
My parcel was posted Tuesday from Edinburgh and received by my daughter in Norway on the Friday. Well done for great service yet again.
However on sending my daughter in Norway a parcel at the end of the year, much as Parcel Monkey accepted on line all that was listed on my document, accepted my order, accepted my money but the parcel was returned before leaving Scotland because it contained 4 x hair mousse. Why??? When flying I can carry hair mousse in my hand luggage I can put it in my hold luggage yet why is it not accepted in a box by Parcel Monkey/Parcel Force. I had to resend (minus the hair mousse) costing me yet another £32 but Parcel Monkey would not refund my original £32. Policy needs to change regarding sending hair mousse surely. Whats the difference between personally carrying it in hand luggage and also sitting in a plane whilst its in my hold luggage but being sent in a box?? is not acceptable!!!! Please look into this, thank you.
14/03/21 by Linda Gillies
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