We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Good service - bit of a pain waiting the ten minutes for the label to arrive - thought it would be e-instant
14/03/21 by DazMan
Excellent service from start to finish.
14/03/21 by customer
Parcel Monkey proved to be fabulously efficient. We had a nightmare experience trying to send a package to Dubai using Royal Mail, we paid for full tracking and delivery but once consigned to Heathrow we lost all trace of the parcel. In desperation we turned to Parcel Monkey and they arranged collection and delivery to final destination. They completed the whole exercise in 3 days.
All I can add is a huge "THANK YOU" to Parcel Monkey.
14/03/21 by Robert Eaton
Great service very reliable and always on time highly recommend this service
14/03/21 by william thomas
Great service, excellent prices!
14/03/21 by Jaybee
So far all has gone smoothly. The parcel has been exported but, as yet, has not arrived in Australia. It is scheduled to arrive shortly but may be delayed due to Covid 19.
14/03/21 by Fizz 47
booked for collection on monday , nothing , kept waiting in for 3 days for collection , self employed does not allow for this when im supposed to be out working , 3 phone calls before the last lady operative sorted it out for me . when entering tracking number excuse was no one in for collection , at least show some honesty . wont use again unless forced into it .
14/03/21 by david evans
As advertised
14/03/21 by david Jones
Picked up on time and sent out of the country the next day. Currently stuck in customs at the other end for 10 days and counting. Not Parcel Monkeys fault.
14/03/21 by Jennifer Oughton
The parcel has not yet arrived!!!!
14/03/21 by Roland Hunt
Being a 3rd party they have no idea what’s going on with parcels, they will change the status of a parcel to delivered even when it isn’t. When you do have a problem there’s no phone number to call. They are slow to respond to problems, and when they do it’s half hearted and don’t look at all the information available properly, I was able to find out more information from the courier service myself! Go direct might be more expensive but at least you won’t be speaking to a rubbish middle man
14/03/21 by Marcus Aurelius
Cant fault this company the prices for 30 kilo parcels are amazing.
14/03/21 by Garry Crowther
Easy to get a quote. Good price. Service worked 100%.
14/03/21 by Roger Scrivens
Used Parcel Monkey twice now. Really impressed. Website simple to use.
14/03/21 by Elizabeth Waters
Great service and quick delivery times!
14/03/21 by Customer
I have used this company many times to send deliveries of large boxes around the country.
The service they provide has been amazing and their prices are just incredible. If you were to go directly through the couriers website, you would be paying double the price.
For anyone that doesnt know what they do, they give you quotes for delivery from different couriers. These prices will be cheaper than what the actual courier offer themselves. You can then book your delivery with collection through their website.
14/03/21 by Zak
Great price, easy to use, fast delivery, can not fault the service
13/03/21 by gail jessop
Very efficient International delivery thank you ????????
13/03/21 by Barry Evans
excellent fares and service!
13/03/21 by Ernesto Romano
Great service . Company selected turned up when promised and delivered 24 hours later. Brilliant
13/03/21 by Margaret Drewett
great service , will again
13/03/21 by Dear Mr Dennett
It was the cheapest service for my parcel & went without a hitch.
13/03/21 by Mr brian goodman
Very good service
13/03/21 by Gary Warrender
Pleased with everything from pick up to delivery. Well done!
13/03/21 by Customer
Great pick up and delivery, very good
13/03/21 by michael connolly
Delivery was within the week from the U.K. to Qatar which is quick. This is our second delivery and parcel arrived a bit battered, so I must take not to make very sure it is very robust next time, but that is down to me, not the quality of the delivery.
Would recommend.
13/03/21 by Guest
They came picked up the parcel that I was sending back to Victorian plumbing. But it arrived damaged I know that the times are very different with Covid even tho Victorian plumbing recommend this company you would think that they would take better care of their items good job I took the insurance out
13/03/21 by Customer
Efficient service with pricing and advising of different options.
13/03/21 by Phill Fuller
All went well ,price reasonable, service delivery time to Canada Good. Only problem, consignee notified of arrival at Canadian depot or parcel shop but did not indicate which one or where it was. However he tracked it down eventually,
Very Good overall, thank you.
13/03/21 by Rubert
Once again Smooth professional Service
13/03/21 by Mourne Militaria
Very easy to use, kept you in contact when parcel was(time slot) to be collected, and delivered.
Excellent service will definitely use again.
13/03/21 by Mrs M
Absolutely brilliant well done
13/03/21 by Susan Garrett
Parcel was delivered, with no problems
Thank you
13/03/21 by Customer
Review request arrived before parcel was delivered, on line booking was fine, 2 day delivery was paid for, parcel was sent and picked up, here we are 7 days later and no delivery
13/03/21 by Kevin Dollery
Booking was fine but pick up was late and I had to help take to van as he couldn’t lift alone even though it was booked as a heavy parcel they should have sent 2 men
13/03/21 by Customer
Simple to use. Good value.
13/03/21 by Zoe
The pick up & delivery service was good & reasonably priced but unfortunately when I opened the package the item was damaged, it had been well boxed and marked “this way up” & fragile but somehow this had been ignored as it had either been dropped or something had fallen onto it as the top has been badly bent over on one corner. All in all this has been a bad experience that I had high hopes for
13/03/21 by Howard Fowler
A very efficient and good value service to Germany. Good tracking. Good insurance
13/03/21 by Penny
Always great
13/03/21 by Customer
Easy & straightforward to use and my choice of courier delivered promptly
13/03/21 by Ken Graham
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
