We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Plenty of options and price ranges. Tracking was informative and accurate.
08/03/21 by Paul Wood
Efficient, well priced and good customer service
08/03/21 by David
Easy to use and great tracking system
08/03/21 by Customer
We always use Parcel Monkey, they make it so easy.
08/03/21 by John cordall
Easy to arrange, good tracking service. Will use again.
08/03/21 by nadia aboarook
Highly Recommend
08/03/21 by L//
Peggior servizio in assoluto!! Ho spedito un pacco da 20kg contenente cose importanti il 08/02/2020, è passato un mese e il tracking del pacco è ancora fermo al 10 di febbraio e segnato come "esportato". Il loro servizio clienti è il peggiore che abbia mai visto. Non hanno un numero di telefono e le risposte che ricevi in live sono per la maggior parte automatiche. Li ho contattati circa 30 volte, hanno detto molteplici volte che hanno già aperto uninvestigazione e contattato lazienda utilizzata per spedire il pacco. NON È VERO. Ho contattato personalmente lazienda (la quale non poteva aiutarmi perché potevano rispondere solo a parcel monkey) e hanno detto che non hanno ricevuto nessuna mail per aprire uninvestigazione. SERVIZIO PESSIMO. Per spedire gli altri pacchi ho utilizzato TNT e sono arrivati in super orario perciò la scusa del Covid non è assolutamente vera! Spero lazienda fallisca.
08/03/21 by Daniel Marchetti
Excellent service easy to navigate and great price. Used before and the service was equally good both times.
08/03/21 by Chris
The item was broken when the third party received.
08/03/21 by sushil
Following several issues our parcel was returned this March it was posted November last year my only issue is the lack of updates as I had given up chasing this parcel
08/03/21 by Valerie
Only Brilliant
08/03/21 by Barry Hopwood
Quick, easy service .. website easy to use
08/03/21 by Customer
Straightforward from start to finish thank you Parcel Monkey. Chose HDL who collected and delivered as promised.
08/03/21 by Philip
Another great delivery my parcel picked up 2nd March 2.30pm arrived all intact at 5pm USA time to Bakersfield California very happy Family Really pleased Thank you.
08/03/21 by Carol Cropper
quick and efficient, with reasonable price
08/03/21 by Suhail Sheikh
It was easy to use and the staff were very helpful. I did not encounter any problems at all. They have provided a great service and would like to use it again in the future.
08/03/21 by molskie
As yet no parcel even though it was collected last wednesday morning This was collected in Cheshire for a delivery in Kent on a 24 hour service
08/03/21 by Geoff Fuller b inn
What was sold was what I got
08/03/21 by Customer
Professional service, tracking system very good.
Very competitive price, used the drop off service rather than collection.
Have used Parcel Monkey many times and will recommend them.
08/03/21 by Gordon Howes
My parcel was collected on time, travelled many miles and was delivered swiftly in good condition.
08/03/21 by Annie
This is such a good way for me to send parcels to my daughter in Hong Kong. It is easy to use and each time the parcel has arrived safely. It did take a bit longer than stated this time but I think that was because of problems with Covid and the postal system, and the parcel still arrived in a week. I would always use them now.
08/03/21 by Elizabeth Hunt
First time I’ve used Parcel Monkey to handle my parcels and I cannot fault their service, will definitely use again in the future.
08/03/21 by Mr Price
By far the cheapest option, and still arrived internationally in good time! I will use them
Again and again!
08/03/21 by Customer
Easy process & definitely arrived within the 24hr service I paid for - will use again 5????
08/03/21 by Janet Ramsden
So happy with service always on time recommend
08/03/21 by Maryum
Easy & inexpensive
08/03/21 by Customer
Very quick and efficient, good prices, courier turned up as expected, parcels delivered as specified. Thank you.
08/03/21 by 489mike
Ridiculous. Charged me extra after weeks the parcel arrived saying declared weight was 3kg but the parcel actual weight was 17kg checked by their laser scan. The parcel was 35x25x16 so I dont if they think I am sending gold blocks in it?? Its just impossible for such a small parcel to weigh 17kg it was actually less then 3kg. Anyway never gonna use them again!
08/03/21 by Daniel Szegedi
Easy to choose from a range of couriers. Pricing was clear. Our parcel wasnt a typical size but it was easy to find who would deliver it and who wouldnt.
Everything went as planned!
08/03/21 by Geoff
Decent service. The recipient had to pay customs fees for which I was not told about when I entered the contents and their value. Not of course Parcel Monkeys fault, but it would be great to have some sort of disclaimer about that.
08/03/21 by Antonis
Good drop off service. I dropped my parcel at the Post office and it was on its way and arrived at destination within 2 days.
08/03/21 by Link Ltd
Good company to work with.
08/03/21 by Melo Bees
Good service very happy
08/03/21 by Customer
Excellent customer services. Hugf
08/03/21 by Customer
The service you gave was great, but I picked parcel force from the list. Parcel was collected as said the following day and was tracked until it left uk. After that I have no information. The custom paper work work is a pain and took a long time to sort out. I contacted the buyer and he had more information on the tracking then I did.
08/03/21 by David Hunt
Very good. Cheapest quote. Delivered quick but took a bit longer than we were told
08/03/21 by Heidi Garcha
Easy to book and value for money
08/03/21 by asma begum
I love using this service, my parcels get picked up and dropped off at the times given & the price is very reasonable too.
08/03/21 by Heidi
Excellent Service - Delivery received all good by customer.
08/03/21 by Stephen McDermott
You recommend Royal Mail which I went with who took it and held it in there warehouse for 2 weeks only to tell me they are returning it because they do not take car parts, and then I was told by parcel monkey, that I cant get my money back,It was all stated in my delivery application what I wanted to be delivered +i insured it,so I seriously disappointed+i still have not got my money back.
08/03/21 by aud MITCHELL
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