We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
On.time delivery was collected fine and dropped off too
13/03/21 by Phil Sutton
Easy set up and delivery.Will use again
13/03/21 by Robert
A speedy efficient service providing great options for parcel delivery.
13/03/21 by customer EH
A great service. I always use parcel monkey when sending anything. It always works out cheaper.
13/03/21 by SUE B
I was very pleased with the parcel collection service, reliable, inexpensive and delivery quick and reliable.
Would definitely use again for my parcels to the USA.
13/03/21 by Linda Bailey
We sent a parcel through Parcel monkey using DPD services overseas to our customer of 2 years in Sweden. The customer did not receive a notification about duties to be paid from Parcel Monkey or DPD and the parcel has now been sent back and I am having to pay for the parcel to be returned. We have also now lost custom as this was the first order placed since we left the EU. We will never use this company again and if you are thinking about using them please save yourself the hassle! The customer service is absolutely shocking and it can take days before you can get hold of them. There is no phone number and this just adds to the stress when things are going wrong. Terrible company! Terrible customer service!
13/03/21 by Nicola Wood
Whole process worked very smoothly and parcel delivered to USA without any problems
13/03/21 by David
Great service quick delivery
13/03/21 by karen shepherd
Excellent service
13/03/21 by Janet...Gloucester
Parcel to Northern Ireland still in hub after 4 weeks no attempt to deliver this. Will be claiming
13/03/21 by Customer
Easy to use site. Ive not used Parcel Monkey before so was quite impressed and would use them again
13/03/21 by Alison Stevens
Fantastic service and great prices keep up the good work
13/03/21 by Tony Owen
Easy to use website, very competitive rates compared to Parcelforce who were the carrier, video and links to complete customs documentation to ship to France - excellent. First rate.
13/03/21 by Dermot
Excellent service and fast global delivery
13/03/21 by Jt
Very very good service will continue to use them
12/03/21 by Verone
Very pleased with the service, will definitely be using them again
12/03/21 by Customer
This was an excellent courier experience - less than forty eight hours from pick up of 25Kg in Leeds to delivery in South West of Ireland.Great price too and also dealt with the customs. Well done Parcel Monkey and well done DPD
12/03/21 by Daniel J Kennedy
Excellent service easy to use
12/03/21 by DAVID MCCABE
Great value and service
12/03/21 by Rebecca rogers
Fast pickup, fast delivery, will repeat using it later
12/03/21 by June Tang
My parcel was collected on time and delivered exactly as promised. I shall continue to use Parcel Monkey and certainly recommend to friends and family.
12/03/21 by Anonymous
Efficient service as always. More complex to send abroad due to Brexit, but Parcel monkey made it as straight forward as it could.
12/03/21 by Kate
First of all, even though I had paid for the collect from door service, the driver refused to come up to collect the parcel because he said ‘the waiting time for the elevator was too long’. He demanded I come downstairs. Then, apparently parcelmonkey lost my parcel. I am truly disappointed by this appalling service and expect a full refund and compensation for the parcel.
12/03/21 by Customer
Service was efficient but parcel insurance levels are obscene. 50 pounds to cover transport of a coffee machine, may be down to Royal mail as monkey is just a webservice
12/03/21 by Andy
A bad experience with Parcel Monkey. Decided to give them a try due to the range of courier options offered and anticipated competitive pricing structure. The first parcel I sent was via Courier next day and was delayed unexpectedly. I alerted Parcel Money who cited T&Cs and said that delivery was not guaranteed. Apparently I was part of an unlucky 1-2% of failed next day deliveries. Lo and behold the next parcel I sent (same service) was also automatically delayed by at least a day. Contrary to Parcel Monkey citing this as uncommon, it seems to be the norm. Flagged it with Parcel Monkey who could not have been less interested, again citing no guarantees. To add insult to injury, I paid over £30 for an expensive item to go Courier through these guys, which would have been significantly cheaper AND guaranteed next day through Royal Mail. Id paid more on the assumption that Courier would be more reliable, but more fool me - the delivery is not even using the main Courier operation (different scanning labels and drivers etc), so the service level is well below par. Needless to say I wont be using this company again and suggest others take note if you are sending items and anticipating an efficient service - you wont find it here!
12/03/21 by K Mac
Good delivery and was able to get better price than going with Parcel Force directly.
12/03/21 by richard
Really useful service. Very straightforward and highly recommended.
12/03/21 by Colin
I have used Parcel monkey three times over the last 12 months. The first time was perfectly fine, but the other two have been awful. Both were parcels being sent to Japan from the UK, gifts for younger cousins. A week after each parcel arrived I received an email saying that the courier had weighed the parcel at 2x what it actually did, and I was charged an extra amount in the realm of £20 for each parcel. After making a complaint the first time, I thankfully had a receipt from collection where they had weighed my parcel at lower than the declared weight, so could prove that the additional charge was incorrect, and I was refunded. The second time I have made another complaint, and on checking the courier they have now said my weights were correct, but the dimensions they have given are clearly incorrect as one of the two parcels in that shipment was a certificate folder, and could not be 16cm deep. I am yet to receive a refund for this charge, and the company are currently refusing to give one, but I will update my review to reflect if they do.
12/03/21 by Megan Burton-Dickie
Found the whole process pretty easy. Drop off was quick and the parcel arrived on time. Will definitely use them again.
12/03/21 by Anne
Excellent service, from UK to USA in 3 working days
12/03/21 by Mark Charters
Good service,easy to use, I would recommend as very good
12/03/21 by Chris LoweCustomer
My parcel arrived safely
12/03/21 by Customer
Good service
12/03/21 by Yvette Moseley
My parcel was collected on time and arrived at its destination the next afternoon which is what I call a PERFECT service.
Thanks to all involved.
12/03/21 by Graham
I didn’t use you , because for 2 days they said they were coming to pick thr parcel up at certain time and they came at a different time . So I used thr post office much better service , you charge me £7 for nothing
12/03/21 by Julie appleby
First class picked up on time delivery on time
12/03/21 by Bill Neil
Parcel was picked up and delivered promptly.Great service.
12/03/21 by Lawrence G
Received an additional charge of £387.97, parcel monkey not helpful, not understanding the logic that my parcel weighed 4.85kg at home but volume weight is 95kg..!
12/03/21 by Karen Latta
Easy to use website and a good service, does exactly what you need it to
12/03/21 by Kate
Disgusting Response. Ordered with Courier, they collected two parcels but one would not scan but the driver took it anyway. Funnily enough, has got lost and nobody knows where it is. Courier not helpful because we booked through Parcelmonkey, who turned around and said its nothing to do with them because we dont have any proof the parcels were collected in the first place (Courier dont leave anything, including an email) so have wiped there hands of it. Possibility of £2000 down the drain, disgusting.
12/03/21 by Izaak Spencer
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