We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Good ???? relie able website
07/03/21 by Customer saad
My parcel arrived undamaged and in reasonably okay time. Was meant to take 4-5 days and took 2 weeks, I understand the delay due to Covid but would have been nice to have better communication about this. Also I was emailed within a few days for feedback when I had not even received my box yet, Im sure this is all automated but maybe the systems need to be looked into!!
07/03/21 by Linell Burdett
Brilliant service
06/03/21 by Customer
fast and good service and cheap what more do you want people
06/03/21 by alec swift
Great, quick and reliable!
06/03/21 by Liv Austen
Good service. Reliable.
06/03/21 by Colin Clarkson
I always have a choice of deliveries so that I can pick the one I feel that’s most appropriate. And I have never had a failed delivery.
06/03/21 by Karen P
Brilliant service as usual makes posting items easier and cheaper then going to the actual shops
06/03/21 by Sam
I have been using Parcel Monkey on a recommendation from a friend. I run a small business and send large heavy parcels regularly. Parcel Monkey have been exceptional in their service with cost effective options, no breakages and more importantly the parcels arriving on time. The customer service is also on point and you can speak to a real human!
06/03/21 by Baj's Blazin' Hot Sauce
Fantastic, no issues at all.
06/03/21 by Robert
Great service. Will definitely use many more times. Lets hope they stay this good.
06/03/21 by Victor
Easy to use. Parcel was collected on Monday and delivered n Tuesday. Fair price for the parcel weight of 11kg.
06/03/21 by Judy
The worst company. Never used again.I still waiting for a email to pay the custom duty for 2 weeks. I recommend to everyone to dont use.
06/03/21 by Customer
Good and fast service easy to follow thank you
06/03/21 by Eva Gati
Simple Web site, many options, good prices, parcel Force are also excellent
06/03/21 by Jeremy Fowell
Easy to use site. Clearer than Parcel2Go. Will definitely use Parcel Monkey again.
06/03/21 by C M Alderson
Straight forward to use. Quick pick up and delivery.
06/03/21 by DC
Good very good very good
06/03/21 by Mr Steven Carradine
great service
06/03/21 by ANDREW
My package was picked up swiftly as detailed. It is going overseas. However it has been detained by the air carrier for 8 days to date and parcel monkey have been very slow to update me on when it will continue on its jourey.
06/03/21 by Josephine Mcmanus
Very informative information when sending international package
06/03/21 by Customer
Easy to order, courier collected with no problem, parcel delivered on time. Will definitely use Parcel Monkey in future.
06/03/21 by Ron Byfield
Good service, reasonable prices, thank you.
06/03/21 by Paul Smith
A great service
06/03/21 by Foodie
Excellent service and value as always from parcel monkey. They just keep delivering the goods...
06/03/21 by Ashley Jarvis
Very straight forward, easy to use process, even for a technophobe like me ????
Will definitely use again.
06/03/21 by Dee Whittle
Excellent service highly recommend
06/03/21 by terry shaw
The site did what I expected it to! It displayed a detailed range of posting options for the package Id described, then provided the appropriate label for attachment to the parcel. Payment was as simple as many other online retailers.
06/03/21 by Customer
Sadly, after nearly 2 weeks my parcel has still not arrived ????
06/03/21 by Customer
Very easy to use
06/03/21 by neal weaver
Great easy to use service. Easy to select the best option and easy to find updates on your parcel
06/03/21 by Anne
Excellent prices,excellent service .Collected
and delivered on time.
06/03/21 by NIGEL PUGH
Sent parcelforce 48. Good price. Delivered on time.
06/03/21 by Anne Jennings
Was a bit sceptical at 1st.. but thought "what the heck its over half the price cheaper than going to post office. " so glad I did it.. was simple to use. Would deff recommend
06/03/21 by Marko
Why do you keep pestering me for a review when you havent even delivered the parcel yet? OK.My review. Very slow service. Very annoying and persistent Bots misusing my contact details!
06/03/21 by Oakley Turvey
Wouldnt use anyone else. Its a brilliant service for us Ebay sellers.
06/03/21 by Christopher McCulloch
All good. Collected on time and delivered promptly.
06/03/21 by Peter Sheppard
Efficient and quick service with easy to follow instructions.
06/03/21 by T Sears
The process was very easy and the service quick and efficient,I will definitely use them again
06/03/21 by Customer
Top service best price
06/03/21 by Customer
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