We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Simple and easy to use website.
The service is straight forward.
11/03/21 by MR S MAGARA
Picked up and delivered all on time.
11/03/21 by Janet P
Very easy to use, good price and efficient.
11/03/21 by Patrick
Great service fast and easy to use!
11/03/21 by Customer
Great service easy to use and drop off an delivery when as planned. Really good to get the price comparisons.
11/03/21 by Customer
Hilarious that you contact me now when the parcel is still stuck in Sweden somewhere. This was sent Air Express nearly 2 weeks ago...and is still undelivered.
11/03/21 by Sarah
I’ve used Parcel Monkey for ages, never had a problem with them and always give the best options for shipping! If you have a larger parcel to ship I would 100% recommend going via Parcel Monkey to get the best price
11/03/21 by Rachel Turkentine
I requested a parcel to be collected on Monday. It is now Thursday and Parcel Monkey cannot tell me why it hasnt been collected and told me to re do another order. Its for my parents who are in their 80s and dont have a printer so cant reprint anything and Parcel Monkey dont care and cant explain why it hasnt been collected
11/03/21 by Clare
Diabolical - They are like a budget airline - ok until something goes wrong... Over 100 messages and they just dont care. Despatched: 18th December 2020 - Lost: 9th March 2021 Parcel Despatched - Arrived Madrid for delivery - Incorrectly sent to Portugal - Parcel Monkey did nothing - Customer had to arrange return to Madrid - Arrived Madrid and courier lost parcel. I REJECTED THEIR COMPENSATION OFFER AND THEY SENT ME AN EMAIL THANKING ME FOR ACCEPTING IT..... DO NOT USE "PARCEL MONKEY"......
11/03/21 by Charlie
POSTED PARCEL TO DUBAI ON 4TH MARCH STILL NOT ARRIVED NO UPDATE ON TRACKING SINCE 5TH MARCH WHEN IT SHOWS IT WAS EXPORTED HAVE SPOKEN TO COURIER BUT UNABLE TO GET ANY MORE INFORMATION
11/03/21 by Mr Wild
I have used Parcel Monkey on several occasions. Although it sometimes takes a little longer than stated, it is always easy to see where the parcel is with excellent tracking updates. I have used it to send parcels to NZ. Will look no where else
11/03/21 by jacqui Shepherd
Service was great. Liked that I could drop it off at a convenient store & was swiftly collected.
11/03/21 by Kevin Scott
Perfect door to door service. Informed all the way re tracking and delivered when we were told it would be.
11/03/21 by Customer
Great I I spent two weeks trying to send my parcel with myhermes with no luck I will never use myhermes again
then my son told me about parcel monkey & within a few minutes all sorted to be collected the following day & on a next day delivery, I will always use parcel monkey in the future
11/03/21 by LORRAINE Brooks ORDER ID
Easy to use and very quick response I would use again
11/03/21 by Customer
Used Parcel Monkey to help get the best price to return a rolled up foam mattress (not heavy or large, never opened so vacuum sealed). Happy to pay the £22.12 quoted, got an email to say I had given wrong measurements and weight was less than I had estimated, and a further £52.60 was going to be debited from my account! I emailed to ask for an explanation and no reply. £74.72 has been taken in total from my account without any clear explanation.
11/03/21 by nadia aboarook
Excellent service
11/03/21 by Customer
Awful service. Collected my item to be returned to the supplier on the 6th January 2021. Returned it to ME 26th FEBRUARY telling me it is a "Prohibited item", even though all details were entered on the Parcel Monkey website for the booking, stating it was a plastic suitcase, for return to the supplier. Parcel Monkey arent giving me straight answers why they FAILED to do their job. I am out of work now and was relying on the refund, of £200, from the supplier. Obviously 3 months on and its still not been returned because of Parcel Monkey not being able to do a simple job, collect a package, transport it and deliver to the recipient address. Absolutely USELESS and their BS complaints service. Disgusting service.
10/03/21 by Matthew Wilton-Cox
Awful service. Collected my item to be returned to the supplier on the 6th January 2021. Returned it to ME 26th FEBRUARY telling me it is a "Prohibited item", even though all details were entered on the Parcel Monkey website for the booking, stating it was a plastic suitcase, for return to the supplier. Parcel Monkey arent giving me straight answers why they FAILED to do their job. I am out of work now and was relying on the refund, of £200, from the supplier. Obviously 3 months on and its still not been returned because of Parcel Monkey not being able to do a simple job, collect a package, transport it and deliver to the recipient address. Absolutely USELESS and their BS complaints service. Disgusting service.
10/03/21 by Matt Wilton-Cox
Shocking service, chose to ship internationally through Parcel Monkey, however my parcel got held at customs and is now apparently being returned to me however I have not received it. Customer service was awful literally just kept sending me scripts and did not take ownership. Might as well not be a customer service team. DO NOT USE FOR INTERNATIONAL SHIPPING.
10/03/21 by Luke
Simple, cost effective, efficient.
10/03/21 by Dominic woodfield
Great service as always. Prompt pick up, good tracking, and timely delivery.
10/03/21 by penny morris
Best price and quick to deliver and track!
10/03/21 by mara
Excellent service
10/03/21 by Maggie Tattan
Excellent , will Definitely use this service again
10/03/21 by Customer
Easy to use we bsite and clear information.
10/03/21 by Moira Potter
Collections arranged yesterday and today, neither of which turned up! Not sure what I’m supposed to tell my customers...
10/03/21 by Marc
All good.
Thank you.
10/03/21 by Nuran Ryustemova
Great service
10/03/21 by Mr Mohamed Sahel
Great service, parcel collected from a village outside Glasgow and delivered to the recipient in Hamilton, New Zealand 7 days later. Fair price and a simple web interface which worked perfectly and was much easier to use than competitors. Only small criticism was that the online tracking stopped once the parcel reached Cincinnati but apart from that tiny issue no problems at all. Will use again.
10/03/21 by John
Great service
10/03/21 by Steve Myatt
Perfect service through DHL. Collected next day and delivered the day after. Thanks
10/03/21 by Customer
Excellent Service Throughout.
Used Parcel Monkey for the second time last week (first time was during the Christmas period); on both occasions to send items to our daughter and son-in-law in Québec. We got a very reasonably-priced, professional service. Easy to print out the labels, painless drop off at our local post office and the packages arrived at their destination well within the stated time, intact! I would highly recommend Parcel Monkey.
10/03/21 by Customer N. Ireland
Cant fault the service to be honest
10/03/21 by Chax creations
Very competitive and efficient.
10/03/21 by Jeffrey huggins
THIS COMPANY SHOULD BE SHUTDOWN. I PAID AROUND £20 TO HAVE MY PARCEL DELIVERED TO FRANCE AS A XMAS GIFT TO MY SON. AFTER A DELAY AT CUSTOMS THE PARCEL WAS THEN SENT ON TO ITS DESTINATION (APPARENTLY!!!).I THEN RECIEVED A MESSAGE FROM PARCEL MONKEY INFORMING ME THAT THE ADDRESS WAS WRONG AND WAS RETURNED TO PARCEL MONKEY IN SOUTHAMPTON. THIS WAS FALSE AS I HAVE JUST VERIFIED THE ADDRESS WITH MY SON . THE ADDRESS ON THE PARCEL MATCHES THE ADDRESS HE HAD SENT ME.,ALSO THERE DOES NOT APPEAR TO BE ANY POSTAL MARKING RELATING TO THE PARCEL BEING RECIEVED IN FRANCE..AFTER ALL THIS PARCEL MONKEY HAD THE CHEEK TO CHARGE ME AFURTHER £20 TO RETURN THE PARCEL TO ME OR IT WOULD BE DISPOSED OF. PLEASE DO NOT USE THIS SERVICE THEY WILL RIP YOU OFF .
10/03/21 by Customer
I cant rate you until the delivery has been made. The parcel is going to Portugal so give me time. Mick
10/03/21 by Michael
Awful service I sent a small package that weighed 2kg. A few days later they took money out of my bank without my consent stating the courier had told them my parcel weighed 64kg! After three days of correspondence, initially saying their decision was final, they eventually conceded they were wrong when they checked with the courier and refunded me. Unacceptable practice from a shady company. Check the reviews, it seems they try this scam a lot on unsuspecting customers
10/03/21 by Customer
MY only negative comment is the now comicate process of the completion of the Customs and Excise form and no information about how to complete this and warning that the parcel receiver has to pay duty.
10/03/21 by Julia
everthing was exactly as you would expect at a reasonable price
10/03/21 by Allan
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