We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
I have Sent a Parcel to Germany with Parcel Monkey UK. Very good and Straight forward service. Provided step by step guidance regards Tax Invoice. Will definitely use them again. Highly recommended to send Parcels in Nationwide or to the Continent.
05/03/21 by D Hassan
I use this service a lot and its very good
05/03/21 by B. Topore
Easy to book and clear instructions.
05/03/21 by Mr Graham Nicholas
Avoid at all costs!!! Parcel delivered all smashed in. Id paid for insurance but oh no even though liability was admitted they refused to cover insured amount. Ended up taking Parcel Monkey to small claims court to recover costs. Disgusting customer service (if you can call 10 days to reply to emails customer service) pay peanuts get monkeys!!!!!
05/03/21 by Scott
No problems with process, evn when customs details required
05/03/21 by Robert S
Excellent service! Parcel collected from home in Cumbria at 9am Monday morning by Parcelforce and delivered to my son and his family in Scotland the next day. Would definitely use Parcel Monkey again.
05/03/21 by Kathleen
So you book in with a service that should take 48 hours max. (Parcel Force express48) takes 11 days, complain to parcel force who honour a late delivery but you have to go through the original booking service to be told we dont warrant late delivery just save yourself the hassle and book direct with the company who were going to send your parcel
05/03/21 by P W
Parcel dropped off on the 12th of December, we were told it would take a week and it was received on the 05th of March. I chased the parcel up several times, was asked 3 times to describe what was in the parcel. If I track it now, it still doesn’t say that it had been delivered. I am pretty disappointed!
05/03/21 by SANDRA
Setting up the account was a complete nightmare. Fields were not long enough for address and I had to redo things several times. The service however worked well if a little expensive.
05/03/21 by Customer
Amazing customer service.. Very easy to navigate website and very competitively priced..
05/03/21 by Rob
Fast and efficient service. Easy to navigate, good communication.
05/03/21 by Merc
Have been using Parcel Monkey now for some time after getting rid of interparcel who kept letting me down.
Had nothing but a great service from these guys and really keen pricing.
05/03/21 by Paul Williams
Easy to use and very good prices.
No problems every time I’ve used it!
05/03/21 by Matthew Dweh
Parcel got to Sydney from London quickly with no problems.
05/03/21 by Richard Vickers
Very easy to set up and use, happy with service
05/03/21 by customerRobbins
Dropped parcel into drop off point on Monday morning but the parcel wasnt delivered until Wednesday. We thought we paid for next day delivery. Previous deliveries leading up to Christmas were ALL delivered next day.
05/03/21 by McA
Good and efficient service provided by Parcel Monkey
05/03/21 by glasgowgirl
Took them over a month to get my parcel from UK to Italy. Then they have decided to send it back. It has now been 3 MONTHS since I have sent it. They are asking for me to pay for return postage when they failed to deliver in 3 MONTHS, and didnt even refund me for their useless service. AVOID.
05/03/21 by RMD GARAGE
easy to use, great price - far better than booking direct with dpd/tnt/fedex/parclforce and got there on time as promised!
05/03/21 by Miss Graves
Very pleased with the service, everything explained customs declaration etc.
the parcel arrived ontime for my grandsons birthday
05/03/21 by Russell Polloway
Service was all excellent, only slight issue is the delivery driver who picked it up was a small lady who wouldnt of been able to lift the parcel. It wasnt a problem as myself and my daughter lifted it onto the van, however this may be an issue for some people.
05/03/21 by Customer
Very pleased with the service and quick delivery of parcel
05/03/21 by Denise Barclay
FIRST TIME CUSTOMER - EXCELLENT SERVICE AND EASY TO USE
05/03/21 by Customer
Does what it says on the tin. Package collected and delivered as promised.
05/03/21 by Customer
Very helpful interface for comparing and booking couriers. Very smooth process where Parcel Monkey is concerned. Less impressive from Parcel Force but ok in the end.
05/03/21 by Joanne Parkes
Picked up parcel early and delivered early too. Hassle free service and easy to check status of delivery
05/03/21 by Customer
REally good tracking up to the time the package leaves this country but then less accurate when reaches destination country but understand this isnt completely within courier control
05/03/21 by customerLL
No wonder this company is called parcel monkey...... atrocious service. Would definitely NOT recommend. Have lost a parcel to Spain. Its been over 3 months and I am constantly told lies, it’s being returned, it’s been lost, it’s been found. All I want is a refund, but utter the word refund and the service ends. The live chat is useless as is the messaging service. I send parcels abroad to family all the time. First AND last time using parcel monkey. Definitely do NOT use.
05/03/21 by Vandra Enfield
Easy and economical way to send parcels
05/03/21 by Bruce of Ballater
If I could give it a no stars I would.. I’ve not received my refund and they don’t reply to my messages as thats the only way I can contact them, I ordered the same parcel label x2 by accident and I want a refund for my accidental error but they just keep saying that the courtier picked it up and he did but only One and the other lady talks about processing my refund and nothing happens, honesty an awful company to get a refund!! Would NOT recommend them or use ever again! It’s an absolute joke!
05/03/21 by Hollie Lilly King
Really good for heavy parcels. Super happy cheaper than going direct to a company.
05/03/21 by Daniel Healy
I wanted my item to be cancelled and it was supposed to come to me but item went PArcelmoney depot. I already paid 10 pound for the item and they charged from me 16 pounds to send me back. They said they will destroy if I dont pay. Just stay away from them. Once you get issues they charge more money but I will not leave this money to them. I will take further actions.
05/03/21 by Furkan F.
Great service, good price. Sending things out to Paris to my daughter, 4kg parcel cost around £15, the post office wanted £55. Exporting to Europe is a lot more complex, more form filling because of Brexit.
05/03/21 by Mark
My parcel was collected by Parcelforce on the arranged day, but I would have preferred to know at what time they would come. The chap who collected it was polite and cheerful. The parcel was delivered when expected too, but I had to track it myself as there was no notification that it had been delivered.
The whole experience was better than the last time I used Parcel Monkey, when there was a delay with delivery and I was worried it had gone astray.
The value was very good for the service plus insurance for contents.
05/03/21 by Sara Carless
Really efficient service following disappointing service from parcel to go, my faith was restored by parcel monkey who offered speedy and efficient service.
04/03/21 by S George
Excellent service. Very reliable.
04/03/21 by Fae Nightingale
Excellent service , easy to use
04/03/21 by Jean D
Great pick up and delivery
04/03/21 by Graham Pilkington
Very disappointed as no reply till today. I did order the same collection twice and both times the labels received were not good as the courier could not scan. I contacted you guys asking to send the me the right one and issue the refund for another one. No reply till now. Send many emails eventually had to send my parcel back with another service. Can someone refund me for both purchases each £10.78. Thanks
04/03/21 by Jurgita
Very good service thank you
04/03/21 by Peter Ibbett
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