We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Efficient and prompt as always
30/01/21 by Ciaran Headley
The courier damaged and lost items from my delivery in a 24hr timeframe. Parcel monkey then made me jump through excessive hoops to make a claim. It took them two weeks from the incident to even send me a claim form. They have also charged me an overweight fee claiming that my 3kg parcel was 67kg, I have repeatedly asked them for evidence of this which they obviously do not have as this is untrue so they have ignored these requests. The package was collected by one delivery driver and, unless he was the hulk, it is obvious that my parcel was not 67kg. They have refused to refund the fee despite comment sense making it clear that it is erroneous. Depending on the results of my claim, I am looking into filing with small claims court.
30/01/21 by Andrea Coombs
Collected at the correct time and delivered with 24 hours
30/01/21 by Customer
Excellent service easy collection, easy printing labels, 2 packages sent to Australia.I will use parcel Monkey again
30/01/21 by WENDY PARISH
First time of using Parcel Monkey after a friend mentioned it - will definitely use again.
All the options are very clearly laid out - recommend you click on the information button for each carrier to see any variations on insurance cover for example.
30/01/21 by Jill
Excellent service delivered within the booked timeframe
30/01/21 by Martin Bungay
Easy and clear as always. Will always use PM
30/01/21 by Customer
The service was easy to arrange followed by a speedy and efficient delivery
30/01/21 by Gill
Used to send parcel s to Ireland always arrived on time with no problem my grand kids love getting them they think a monkey drives the van will always use this site
30/01/21 by george dixon
Excellent service, thank you
30/01/21 by JC
Great service
30/01/21 by Customer
In a couple of clicks, got the information I needed to send a very heavy parcel to the other end of the country. Good choice of couriers, and appropriate info re cost, insurance, picl-up and delivery.
Worth 5 stars for this service, but gave 4 stars because there is no follow-up to make sure all goes smoothly, and if it doesnt - no back-up to help get thongs sorted out.
30/01/21 by Customer
Package arrived safely thank you.
30/01/21 by Lorna Richards
My Paracelsus was collected on 18th January and has still not been delivered (30/1). I have asked for an investigation and this has not happened.
30/01/21 by Anne Ryan
Very speedy delivery via DHL at a competitive price.
29/01/21 by Bridget
A very useful tool to compare delivery companies.
29/01/21 by Mr olivier salmon
No problems, parcel collected and delivered on time.
Hurrah!
29/01/21 by Customer
First time using parcel monkey uk great service parcel collection and delivery on time will be using again ????
29/01/21 by Customer
Top job and fast delivery at the best price
29/01/21 by Paul Griffiths
No problem at all with Parcel Monkey. Even my selected courier ParcelForce were good (for a change)
29/01/21 by Martin
Very efficient service, - supplied the necessary paperwork templates to complete for an overseas parcel, collected at the agreed time, delivered within the timeframe outlined. Watched the progress of the parcel on tracking. Will use again.
29/01/21 by Janet
Excellent service.
Clear and easy to use and a good price too.
29/01/21 by Elaine Clarke
First class service, easy to use
29/01/21 by Mrs Wendy Green
Great service once again booking Parcel Force to deliver my parcel through parcel monkey, kept up to date with excellent tracking from drop off at post office all the way through the system until delivery the next day with signature. Will definitely use again A****
29/01/21 by Nannabanks.
My parcel was picked up by Courier on 21 January from my UK home address. The driver could not scan the bar code but said he would take the parcel and re-label it. The parcel did not arrive at its Sheffield, UK destination. I called Courier. They confirmed with the driver that the parcel was picked up, that he "re-labelled" it and put it on "the belt". However, the parcel had not been delivered and Courier cannot find it at their depots. Courier advised me to make a claim against Parcel Monkey and I have accordingly sent a message today (29 January).
29/01/21 by Deborah
No problems with this device collected when they said and delivered within 24 hrs can’t complain about anything ????????
29/01/21 by Customer
My A4 size envelope was arranged for sending by courier from Glasgow UK to Port Elizabeth, South Africa. From the Parcel Monkey online courier selection, I chose Parcelforce Worldwide as my preferred courier. Parcel Monkeys website assured a delivery time of max 7 days at a cost of £35. The envelope was deliverd by me on 5th January 2021 to the Post Office dropoff point. As of this date 29th January 2021, the envelope has still not been delivered. I have since discovered that Parcelforce does not have a facility in South Africa and so after the envelope arrived in country at Johannesburg it was put into the South African local mail system within which it will take a number of weeks to be delivered to its end destination of Port Elizabeth. This is totally unacceptable. The expectation of a courier service is for the shipment to be couriered door to door. Further, on enquiring at my local Royal Mail Post Office, Ive been told that this unsatisfactory situation is not uncommon when using ParcelForce Worldwide. So, be warned!
29/01/21 by IAN
Easy to compare different couriers and book an appropriate one - I went with Parcelforce as a trusted name. Painless pick up, and arrived safely when it was supposed to. Reasonable cost as well.
29/01/21 by Louise S
Great to send parcels not so easy to navigate site and print parcel labels
29/01/21 by K Porter
Great service, convenient to use. Good page layout.
29/01/21 by Customer
Excellent fast simple efficient procedure
29/01/21 by George Fulker
Like any service if things go according to plan it will seem excellent. It is when things go wrong that you will discover just how bad this company really is. The gotcha is that the courier will refer you to Parcel Monkey and Parcel Monkey will not talk to you. Trading Standards is non-existent ATM so I suggest, for the sake of a few pounds, you book your delivery directly with the courier or just take it to the Post Office.
29/01/21 by BrianW
Very quick delivery, very easy to use system.
29/01/21 by Alastair Mcclelland
Hassle free and easy to navigate.
29/01/21 by Mr Jonathan Kemp
The Parcel Monkey site and process I found easy to navigate and use.
The disappointment came after I chose Parcelforce and dropped my parcel at local Post Office.
Using the tracking information I saw that it had been collected at my drop off point. So far so good.
By next day I thought it would be at the collection centre 25 miles away but it was still just showing as having been uplifted from drop off point.
After five days of no apparent progress on my parcel I contacted Parcelforce using their on line contact form to ask was my parcel lost.
One day later I recieved an email from the recipient acknowledging my parcel had been received.
Two day later Im still waiting to hear back from Parcelforce.
Dear Reader - I leave you to draw your own conclusions about Parcelforce; although Im happy my parcel was delivered the process did not alleviate my concerns that my parcel had been lost.
29/01/21 by Scot Kayaker
I had never used Parcel Monkey before so it was refreshing to see actually how much I saved on my parcel shipment by using parcel monkey. Will use it again for sure
29/01/21 by Jay
All good. Never yet had a problem with Parcel Monkey.
29/01/21 by Customer
great and timely service.
29/01/21 by Adamu ismail
Great service.
Good proves and service
29/01/21 by Jason Walsh
AVOID Though this would be a good option to make sure that we give customers a good cost on their product. We sent 40 parcels in January 2021, over 30 of them with next day delivery. One got lost, 5 took over a week to get there from what our customers tell us, there may have been more that we werent told about. From these 6 that we knew about NONE of the tracking details worked, customer service was appalling, as they never had a straight forward answer and always said they would call us back by x time, and NEVER did - so endless work time on hold, explaining over and over again.
29/01/21 by Malcolm
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
