We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,646 reviews.
Very good reliable service. Will definitely use again
04/02/21 by customer
Very quick delivery,good price would use again
04/02/21 by Customer
Excellent service from start to finish.
04/02/21 by Alex Martin
Good service
04/02/21 by Customer
Very happy with Parcel Monkey after being let down by another courier to send out a large item.
Parcel Monkey made it easier to insert the dimensions and weight of my parcel and get the right price.
04/02/21 by Customer
Parcel Monkey offers good value and are very reliable.
04/02/21 by Theresa Moore
Very pleased with whole process. Delivery was extremely fast!
04/02/21 by Em Eff
Excellent . Easy to use and very large savings compared to other delivery services. I chose a Parcelforce 48 offer which ,when insurance for the goods to the value of £475 was added ,cost me roughly a third of what it would have been had I gone direct to Royal Mail Parcel force. Well worth checking out anytime a parcel needs to be de,ivered.
04/02/21 by V.Davies
the company they use have been excellent
04/02/21 by r. newman
Easy to book
ParcelForce have had difficulty in delivering my parcel in Japan because of Covid. Tracking did not work once parcel exported. Parcel Monkey investigated on my behalf.
04/02/21 by Mr Arthur Nicholls
Parcel was collected as it should of been then 3 days later I received an email to say that there was a prohibited item, nothing to say what this item was. Contacted them via the chat and they couldnt tell me what the item was just sent me a copy of the prohibited list and the terms and conditions. Thats great but I want to know how ive broken the rules. Now ive had no choice but to pay even more money for the parcel to be returned to my mother as the collection point is at the other end of the country. No contact number or complaints email on their website which now rings alarm bells. Do not use this company, this could be a scam as they could just take your money and then say there is something prohibited in the parcel without proving it.
04/02/21 by Katie
Another perfect transaction with Parcel Monkey! Thank you
04/02/21 by Susan
Perfect liked the service
04/02/21 by Customer
Everything went well and the price was definitely worth it.
04/02/21 by Customer
Good communication from placing the order.
Next day collection in Suffolk and delivered to Hampshire in approximately 24 hours.
Very impressed and would use again.
I was recommended to use Parcel Monkey UK and have happily recommended the company myself.
04/02/21 by Denise Dorling
Great price and delivered in 24 hours for one third of the price Ebay wanted.
04/02/21 by MR R STEWART
Really easy to use, with a good range of options. The door-to-door service is very helpful.
04/02/21 by Adam Parkinson
When using any courier service; if it works then the customer is happy. The trouble with using these Agent-type companies is that if there is an issue with the delivery, then you cannot deal with the Courier company direct, because you are not the customer; the Agent is. And so when i paid extra to upgrade a parcel for next day before 10:30 with ParcelMonkey, and the Courier delayed the delivery, i had to go through a lengthly and tiresome rigmarole with ParcelMonkey (as agents) to seek any recompense. Just be aware of this.
04/02/21 by AndyR
Great, really easy to complete, FAB website.
04/02/21 by DPULLEN
easy fast delivery thankyou
04/02/21 by Ann Easton
Easy collection, fast delivery, great pricing
04/02/21 by Linda Phillips
Easy to find best courier and price for large parcels. Easy to book and track.
04/02/21 by Ms K Gill
Excellent as always sometimes charge more than other agents but I have found insurance is less so use them
04/02/21 by Tony Edwards
No problems, collected on time, arrived on time. Excellent service, thank you
04/02/21 by S Watchorn
Great price & easy to use
04/02/21 by Andy
Im giving 5 stars because the parcel arrived safely.
Unfortunately, due to more stringent customs checks (even though Jersey is in the UK), it took 2 days longer to arrive - not Parcel Monkeys or Royal Mails fault.
I will continue to use Parcel Monkey - good service and good value.
04/02/21 by Jon Lavelle
Easy to use, incredibly fast delivery
04/02/21 by BETH PICKERING
My parcel was booked on a Sunday night for pick up on Monday and delivery on Tuesday, nobody appeared to pick the parcel up and when I contacted to say it hadnt been picked up I was only offered to re book for next day pick up which is not acceptable when paying for 24 hour delivery, a part discount for them not meeting the time line would have been nice but nothing!! Not a very good way to run a business in my opinion! I ended up asking for a refund and posted the parcel myself.
04/02/21 by margaret mcinulty
I had bought my son a load of stuff from home to send to him at university,I needed 24hr-48hr delivery and you were able to give me 24hr which was amazing and he received it in under 24hr,amazing service,will use you definitely again and would recommend you to anyone
04/02/21 by Customer
Easy to arrange. On time delivery. Will use again
04/02/21 by Andy Dean
Really good service. Simple and easy to use. Got a great price. Very pleased.
03/02/21 by Neil Curtis
Easy to get best price and service.
Collected, and then delivered the next day.
03/02/21 by Jill O'Mahony
Very bad service!! My package still hasnt arrive after 3 weeks. Nobody answers my mails and nobody tells me where my package is!! They told me the shipping time will be 2 to 3 days!!
03/02/21 by Hoda
Extremely easy to use website for good range of quotes and then to book the selected one. Arrangements for collection and delivery worked flawlessly. Whole experience and process could not have been improved at all. And massively cheaper than a Royal Mail!
03/02/21 by Geoffrey
Very happy with Parcelforce and Parcel monkey. My parcels were collected and delivered on time
03/02/21 by Maria S
MARVELLOUS SERVICE. FIVE STARS !!!!!
03/02/21 by LORD STEPHEN FOSTER
Great service, fast delivery.
03/02/21 by sharon liptrot
Fantastic service and so easy to use. Parcel containing fragile items was delivered safely .
03/02/21 by Vicky Malcolm
Easy website, great service
03/02/21 by Joe
I used Parcel Monkey to compare and arrange shipping of a package to London. The service is exemplary; so straightforward and simple to use, and flawless in operation. Would absolutely recommend this service foe anyone looking to ship a parcel quickly and with minimum fuss.
03/02/21 by Mark
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