We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,650 reviews.
Very easy professional service.
31/01/21 by michelle lowe
We are fortunate to have a really good local Hermes delivery lady and have always had excellent service from Parcelforce. Using Parcelmonkey makes the job of booking collections and deliveries simple and fast so we are always very happy with parcel send/receive service we use via these three companies.
31/01/21 by John Revell
Parcel arrived a day late at the destination. Otherwise the process and pick up was on time and easy.
31/01/21 by Regular Traveller
Very pleased with the service.
31/01/21 by Customer
Parcel hasnt arrived at destination
31/01/21 by Customer
Really not satisfied with service. Parcel was unable to be delivered twice ; tracking said the address was insufficient, despite instructions on how to contact recipient ( press buzzer 2/1 at entrance to flats) and having the recipients mobile number. My brother, the recipient, arranged for redelivery at local post office in Crosshill Glasgow. He EVENTUALLY picked up the parcel one week after it was supposed to be delivered to his home address. On opening the parcel he discovered that an expensive jar of pasta sauce had broken and spilled over the rest of the contents of the parcel . I am very disappointed and angry with the whole situation. The parcel was a gift from myself and my elderly mum for my brother in Glasgow who we havent seen for almost a year due to current restrictions. My mum had paid for next day delivery and the the subsequent issues with delivery upset her fragile mental health. I have also complained to ParcelForce. Regards, catriona Brannan
31/01/21 by catriona Brannan
Really easy to arrange. Courier collected the parcel from my home. Would definitely recommend.
31/01/21 by Customer
If could would put -10!!! Send my package to Nederlands on 11 tu January and its still sitting in Parcelforce depo, somewhere god knows where. Parcel monkey just sending the same excuses Brexit Covid related delays! It even 3 weeks now. My friend send package and it was in Nederlands in 2 days time. Just redicilous will never use them again!
31/01/21 by Liene Platina
Picked up in good time. Dropped off in Good time . Happy me and Happy customer
31/01/21 by Mr Bongle
Great service.
31/01/21 by CHRIS WOODS
Fast, competitive comparisons
31/01/21 by Jess Whitehead
Good service, collected one day and delivered the next day, cant beat that!
31/01/21 by Nick Lowe
Excellent service would recommend and will be using again
31/01/21 by Chas Mahay
Excellent service, very happy
31/01/21 by Carolyn Spruce
Excellent service!
31/01/21 by Sally Ann Nunes
Easy to use service fast and efficient and extremely good value would highly recommend
31/01/21 by Mr & Mrs Phipps
Easy to sort, quick. Plenty of options. Never had any bad experiences - even when using in the lead up to Christmas 2020/covid pandemic.
31/01/21 by Jenni Brooks-Taylor
Generally ok to use, sometimes difficult to get full range of services to compare. Would be better if headline price included VAT.
31/01/21 by Mr Frank Coombes
Easy to negotiate website. Parcel labels emailed well within service level and clear instructions on printing and parcelling. Seamless process.
31/01/21 by S Shaw
Exelent and very good company.
31/01/21 by Customer
Very good service
31/01/21 by Ilona Greyling
Really great service, easy to navigate the online instructions to book the parcel collection and delivery. Notification to specify when the collection would be. Swift and easy collection from the courier. Delivery made the very next day at the time specified. Very impressed and will definitely recommend!!
31/01/21 by Alexa Day
Very easy to arrange collection of heavy parcel. Parcel Force arrived as planned and parcel arrived at destination in a reasonable time.
31/01/21 by Pamela Musson
Excellent service no issues
31/01/21 by Brian Parker
I booked a collection with Courier via ParcelMonkey, but it wasnt collected on time, it was collected two days late. I had to chase ParcelMonkey for the collection to happen. After I complained about this I was told that it was within their terms and conditions so nothing could be done about a refund, and they didnt even register an apology. I wont be using their services again, there are plenty of other carriers on offer.
31/01/21 by James
Amazing service, thank you again! Definitely five stars
31/01/21 by Daniel
I have been trying to get hold of them for a week now. Send a package through them and paid around £50. The packaging reached the place and was broken. Had large dents on it. It has been a nightmare.
31/01/21 by roofi aamir
Always deliver. Best solution to your parcels. Truly is. Faultless even during the pandemic where most borders are closed. Wow. Thank you.
31/01/21 by Jean-Luc Bouchereau
Picked up promptly.
31/01/21 by Guest
It was my second expirience so far & everything worked out perfect! My parcel was delivered Quick & Safe ! Thank you very much!
Keep Shining ????????
31/01/21 by Suren
Lifesaver. I was quoted £30 on Royal Mail Parcel Monkey was £8. Picked up from my house and delivered the next day
30/01/21 by Becs Trott
picked up on time delivered on time no issues. what more could you ask?
30/01/21 by Mr Simon Cook
They collected on time. Kept their distance.
30/01/21 by Peter Leam / Christine Leverto
Fast service this time.
30/01/21 by Jack Chawawa
Sent a parcel to Spain two weeks ago! Parcel still not arrived! Parcel Monkey Trustpilot Team failed to contact me! I provided the Parcel Monkey team with a tracking number, however the team have not been able to provide me with any positive news. PLEASE AVOID! DO NOT USE PARCEL MONKEY! Thank you
30/01/21 by Ryu Ken
Easy fast to use and search
30/01/21 by Andy
Parcel has been at the international hub since the 19/01, and Parcel Monkey cannot tell me whats going on. ????????????????
30/01/21 by Siobhan Brindley
Simply excellent service
30/01/21 by Customer
Excellent service; very competitive price. Clear instructions on how to wrap parcel and how to print off label. Item (a heavy door) was picked up the mext day as stated and delivered. I would definitely recommend this service.
30/01/21 by Linda Burrows
Very easy to book parcel on line and Excellent service very happy thank you
30/01/21 by mohammad gafur
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
