We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Absolutely excellent. Prices were the best across the board. Have sent 2 bikes with this firm. Used different methods within Parcel Monkey. Both seamless. I wouldn’t hesitate to recommend. Very happy.
25/01/21 by pottyandcake
Excellent service again from Parcel Monkey when sending a small parcel to America, I am very impressed with the speed of delivery far quicker than I expected. I had no issues at all and will definitely use Parcel Monkey again the next time I want to spend a parcel overseas. I can definitely recommend using Parcel Monkey.
25/01/21 by Jackie
Highly recommended
25/01/21 by Anoop Gunesssing
Very good and simple service great stuff .
25/01/21 by Customer
Very easy to use, good choices and good prices, will keep using PM.
25/01/21 by dylan
Great experience, easy to do and parcel was on time too
25/01/21 by Lee Bushby
Great service.
25/01/21 by Jason Carter
Excellent service
25/01/21 by DT
Excellent service. Very pleased.
25/01/21 by Elizabeth Payne
Easy to book and reliable, the parcel arrived on time and had no issue whatsoever.
24/01/21 by Customer
Great service
24/01/21 by Mr Anthony Billington
Great pricing better than parcel 2 go parcel monkey is way cheaper can’t wait to use them again
24/01/21 by NYEEM UDDIN
My go to postage app. - no way am I ever going back in the Post Office.
24/01/21 by Andrew TC
if you want to send large parcel please use parcel monkey! low prices !!
24/01/21 by Gregor S
Parcels collected and delivered with no hassle, prices are fair and easy to set up
24/01/21 by Joseph
Great stuff! Nice and simple to use, all arranged as expected and collected. Have used a few times now, would recommend
24/01/21 by MR and MRS R
Excellent. Really good.
24/01/21 by Pulin Patel
Excellent service from the recommended courier service.
24/01/21 by M. Norwood
Seems to have arrived anyway, a little delayed but given the pandemic going on that’s understandable
24/01/21 by Mr Michael Martin
i NEEDED TO SEND A PARCEL TO AMERICA SO I SHOPPED ON LINE AND HAD A PRICE FROM PARCEL MONKEY, BUT A BIT EXPENSIVE, SO I RISKED IT. WHAT FANTASTIC SERVICE DESPITE COVID, WORTH EVERY PENNY OF OF CARRIAGE COST, ARRIVEF DESTINATION WITHIN FIVE DAYS - YES FIVE DAYS - HIGHLY RECOMMENDED
24/01/21 by Carys Jones-Evans
When sending parcels this is the only company to use, you choose how your parcel goes.
I chose DHL at the cheapest price, my parcel was picked up at 1.30pm and the next day it was delivered in the morning....from North Yorkshire to London!
Parcel Monkey is literally the 4th emergency service!
Love using this company, they make sending your parcel so incredibly easy, thanks Parcel Monkey!
And in these unprecedented times with all delivery services being stretched this I believe is your only option.
And by the way I’m not associated with anyone in this company, this is my honest review, look at my other reviews!
24/01/21 by MRS LENA RHODES
I paid for a 2-3 day service to Germany on a small parcel. Six days later and it still hasnt arrived. I feel like Ive been financially raped by some gangsters
24/01/21 by Stephen Luke
Brilliant.. Arrived so promptly. Will definitely recommend to others
24/01/21 by MISS KERRY SMITH
Excellent service for arranging collection of 2 parcels by Parcelforce and delivering them to a UK address within 24 hours.
24/01/21 by Mr AH
As promised the parcel was picked up by our chosen courier on the day specified and delivered safely to its recipient a day later.
24/01/21 by Customer
Very easy website to use. Very competitive prices. I always use Parcel monkey when I need to send something via courier
24/01/21 by Customer
Easy to use, delivered on time, competitive price. Far better than other services I’ve used recently
24/01/21 by JM
Very efficient and straightforward.
24/01/21 by Lesley
This company has never let me down and I’ve been using them for 3 years to send parcels in the UK and around the world. Super efficient thank you!
24/01/21 by Deema
Quick and easy service at a great price
24/01/21 by Customer
One month, no parcel collected nor received and many messages and emails later...still no sign of an update or refund. Continues to disappoint.
24/01/21 by Silvia
Excellent service, and great to deal with. Will definitely use you again. Top Marks and thanks!
24/01/21 by Lee Moore
Easy to use and gives a variety of choices.
Two difficulties though:
Not easy to find out about volumetric weight limits so you have to assume the service chosen has worked all this out for you and accepted it is ok.
secondly my local post office wont accept parcels dropped off for Royal Mail or parcel force as the labels do not have the weight of the item printed on them and they cannot be assured therefore that the correct weight has been paid for.
24/01/21 by Customer
Went on line ,measured and weighed parcel followed instructions then printed label.all done
24/01/21 by Kathleen Beck
Very quick and efficient collection with next day delivery, however I received an email saying that the parcel had been recalculated from 1.03 kg to 10 kg - "When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 10.00kg." As a consequence an additional charge was taken from my account. There is no way that the parcel weighed 10kg!
24/01/21 by Roger Walter
Simple, quick and our parcel got picked up and delivered by the suggested carriers like it said on the tin.
Will use again in the future.
24/01/21 by Customer
Collection on time, delivery next day.
*****
24/01/21 by robert greene
We arranged for an envelope containing 6 A5 pieces of paper (prints) to be delivered priority to America costing £21. After it was delivered (late) Parcel Monkey took a further £22 from my bank account claiming the parcel weighed 4kg. Absolute lies, no proof was offered to us (as there was none). The envelope weighed 219g and was C4 size. This company blatantly lies and attempts to obtain further payments from customers in a fraudulent manner. PLEASE AVOID.
24/01/21 by Customer
Good service
24/01/21 by Sarah
I did not use parcel monkey after paying the £22 because I was sending to a scammer I explained this and haven’t had a refund.
24/01/21 by Customer
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