We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,650 reviews.
Easy to compare different couriers and book an appropriate one - I went with Parcelforce as a trusted name. Painless pick up, and arrived safely when it was supposed to. Reasonable cost as well.
29/01/21 by Louise S
Great to send parcels not so easy to navigate site and print parcel labels
29/01/21 by K Porter
Great service, convenient to use. Good page layout.
29/01/21 by Customer
Excellent fast simple efficient procedure
29/01/21 by George Fulker
Like any service if things go according to plan it will seem excellent. It is when things go wrong that you will discover just how bad this company really is. The gotcha is that the courier will refer you to Parcel Monkey and Parcel Monkey will not talk to you. Trading Standards is non-existent ATM so I suggest, for the sake of a few pounds, you book your delivery directly with the courier or just take it to the Post Office.
29/01/21 by BrianW
Very quick delivery, very easy to use system.
29/01/21 by Alastair Mcclelland
Hassle free and easy to navigate.
29/01/21 by Mr Jonathan Kemp
The Parcel Monkey site and process I found easy to navigate and use.
The disappointment came after I chose Parcelforce and dropped my parcel at local Post Office.
Using the tracking information I saw that it had been collected at my drop off point. So far so good.
By next day I thought it would be at the collection centre 25 miles away but it was still just showing as having been uplifted from drop off point.
After five days of no apparent progress on my parcel I contacted Parcelforce using their on line contact form to ask was my parcel lost.
One day later I recieved an email from the recipient acknowledging my parcel had been received.
Two day later Im still waiting to hear back from Parcelforce.
Dear Reader - I leave you to draw your own conclusions about Parcelforce; although Im happy my parcel was delivered the process did not alleviate my concerns that my parcel had been lost.
29/01/21 by Scot Kayaker
I had never used Parcel Monkey before so it was refreshing to see actually how much I saved on my parcel shipment by using parcel monkey. Will use it again for sure
29/01/21 by Jay
All good. Never yet had a problem with Parcel Monkey.
29/01/21 by Customer
great and timely service.
29/01/21 by Adamu ismail
Great service.
Good proves and service
29/01/21 by Jason Walsh
AVOID Though this would be a good option to make sure that we give customers a good cost on their product. We sent 40 parcels in January 2021, over 30 of them with next day delivery. One got lost, 5 took over a week to get there from what our customers tell us, there may have been more that we werent told about. From these 6 that we knew about NONE of the tracking details worked, customer service was appalling, as they never had a straight forward answer and always said they would call us back by x time, and NEVER did - so endless work time on hold, explaining over and over again.
29/01/21 by Malcolm
Good value. Quick delivery.
29/01/21 by customer
Arrived approximately a week late and additional charges to the receiver werent clear. A breakdown would be appreciated.
29/01/21 by ROBERT BENNETT
Always good service from this company. My parcels are picked up in a one hour arranged slot. I cannot comment on the delivery of the parcels but have had no complaints.
29/01/21 by Mrs S POLLEY
Always reliable and competitive price
Recommended
29/01/21 by Barbara Hill
It was fast delivery
29/01/21 by Tereza Kotseva
A great service. Used them twice, good prices, collections made on time, and all deliveries as expected. Would definitely use for all parcel deliveries going forward.
29/01/21 by Simon
Easy good pricing very good website great coms
29/01/21 by neville fisher
Excellent from beginning to the end Thank you.
29/01/21 by Sandy
Good price and great service, easy to track the parcel
29/01/21 by customer
All went well thank you
29/01/21 by Fiona Frossell
No problems with your service will continue using you thank.
29/01/21 by Janet
Sent a parcel from Scotland to Ireland on Friday, received it on Monday afternoon. Thanks to Parcel Force to achieve this prompt delivery post Brexit.Thanks to Parcel Monkey for their stunning system.
29/01/21 by Customer
Easy to use website
29/01/21 by cbren
Tried getting a quote for a large parcel 1m long and 30 kg. They suggested a service that I know won’t accept a parcel of that size. I’ve not booked it, but I’m quite sure I would have been charged the extra £60 odd for being over sized .
29/01/21 by Fergus Bear
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there.
28/01/21 by solar power
Faultless. Wont use anything else from now on.
28/01/21 by Mark M
Booking online was clear. My parcel was collected the next day, handled with care as was required and delivered in time.
Thanks for a good first experience in using this service.
28/01/21 by Customer - LillianRose
Sadly I have used Parcel Monkey twice in 8 weeks now. I have attempted twice to get a parcel delivered to my parents in Spain. It would appear both times the parcel got to Spain swiftly. Then the confusion starts. First attempt, the parcel was returned to me, despite the Spanish couriers communicating with my father. The second parcel has been in Spain since 7th Jan... Not with my parents... The parcel cant be located and nobody answers my inquiry. Im seeking advice from Trading Standards.
28/01/21 by Customer
When I booked the service , it said the delivery would be done in 3 days. However it finally took 10 days which made us very worried.
28/01/21 by Carol
Perfect, delivery excellent
28/01/21 by McAdam
Great pick up, would of been a 5 but parcel delayed 1 day on delivery.
28/01/21 by michele sadler
Promptly collected and delivered- and trouble free. What more can you get?
28/01/21 by Mr Bush
Both parcels delivered when and where including one overseas. All good.
28/01/21 by Kieron
Never used you before but very happy with the service.
28/01/21 by Mr stephen howard
Quick and Eady to use. Just wish I had known Parcelmonkey didnt take PayPal. Please sort that out!
28/01/21 by Kathleen Blackmore-Palmer
having spent quite a lot of money to send a returns parcel to spain ,I was more than angry when the parcel was delivered to me after never even leaving the couriers depot for close on 20 days no explanation no tracking details only a text to tell me it was being delivered home. You really need to sort out your 3rd party couriers as DPD are possibly the worst at customer service . I in all honesty cannot recommend your service to anyone at the moment
28/01/21 by Mr Funnell
I weighted my parcel at a post office and at home - it was under 1KG. a few weeks after using Parcel Monkey I received the following message; Following information provided by our courier partner Parcelforce we have made an additional charge of £4.69. to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £4.69. to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 1.00kg made up of 1 box: The information I provided was correct. I have written to Parcel Monkey and I am still waiting on a reply. Be careful when using this service as I feel I have been unfairly charged. Parcel Monkey have provided no evidence. Extremely disappointing - I wont be using them again.
28/01/21 by Customer
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