We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,687 reviews.
First class service at a good price
02/02/21 by Wendy Hobson
Easy to use and has been reliable so far. Will be using again!
02/02/21 by Katy
Easy to use service, clear, cheaper than going direct and plenty of follow through and tracking.
02/02/21 by Dips
Fast and easy process, reliable service and reasonable prices.
02/02/21 by Customer
Just perfect parcel collected from door step as arranged delivered quickly.
02/02/21 by Virginia Jacques
Had placed order for pick up and delivery. Was advised parcel would be picked up yesterday between 5.55pm and 6.55pm after sitting in all day! Courier did not turn up. Contacted Parcel Monkey who then told me they had rescheduled pickup for today, lo and behold courier didn’t turn up after staying in for second day!! Would certainly NOT recommend Parcel Monkey to anyone. Total waste of space!!
02/02/21 by Barbara Niren
So easy and much cheaper than I thought it was going to be as I had quite a large box. I had the parcel collected from my home and it was delivered within 2 days. No problems at all.
02/02/21 by Matt Flack
Very efficient and the parcel reached its destination in a very quick time which was amazing in these difficult times.
02/02/21 by Lorna Chambers
Great service, would definitely use again
02/02/21 by Donna watters
Arranged a pickup of an item 24 hours prior. 48 hour door to door. Waited in all day and they didnt collect. Contacted customer service who have rescheduled for tomorrow. I now have to print a new form and then wait in again tomorrow. The audacity and rudeness of it all. I am not lucky enough to be furloughed I have to work. I know sh"" happens but Ive paid for a fast delivery and have wasted two days waiting in. Unacceptable AVOID AND GO WITH SOMEONE ELSE IF YOU WANT WHAT YOU PAID FOR.
02/02/21 by Jonathan Thomas
All good, easy to sort out on line and collected with no issues.
02/02/21 by Paul Jai
The parcel was picked up 11 days ago and has still not been delivered or any update posted. I am really disappointed as the service is normally exceptional and while I understand there are new rules re sending parcels abroad, I think some communication with regard to the progress would have helped as there has been no answer to the email I sent, so not sure I would use the company again.
02/02/21 by Joan Paterson
Excellent service! Parcel collected Wednesday lunchtime and arrived at destination next day. Will certainly recommend this service.
02/02/21 by Karen
Disappointing service! I booked a parcel collection and received no confirmation of pick-up. I contacted ParcelMonkey to check as it was for urgent next-day delivery. I offered to drop off at one of their locations. They suggested I cancel my order if I wanted to drop off. I cancelled and a courier showed up about 30 minutes later. The website is ambiguous about when the parcels will be delivered. "1-2 days" is not clear enough
02/02/21 by Mrs Alasi
Good value and pick up as promised
02/02/21 by Jeremy Drummond
Easy to arrange collection and delivered on time to its destination. Good service and quite simple to use.
02/02/21 by Customer
Website easy to use and received a great service! Very happy and will definitely be using again
02/02/21 by Customer
Very quick, professional and helpful.
02/02/21 by Rosemary
All very good - pick up and delivery all in accordance with our requirements. Fragile items all arrived safely.
02/02/21 by Customer
Collection and delivery next day , brilliant service at reasonable price and very pleasant drivers
02/02/21 by Carol McAuley
The parcel got damaged, and arrived back at my door in around two weeks. Even though I paid for insurance, parcel monkey refuse to pay to replace the items or even refund the original shipping cost. At least their name is right, theyre a bunch of absolute monkeys!
02/02/21 by Chris O
Used parcel monkey two times and everything went smooth, great service. 3rd time was terrible nobody turned up to another courier, no contact number on website virtually impossible to get hold of anyone from the company 5 emails with no response. Never received any email back or a refund. Couple of months go buy and yesterday a client who purchased something off me arranged there own post (parcel monkey) when they emailed me the shipping label the post code was diffrent on two different documents, driver turned up and I couldn’t let the parcel go as we had no idea we’re it was going to go. Further 3 emails no reply as of yet think I’ll spend the extra pound and book direct with another company from now on.
02/02/21 by Dean Smee
I sent a parcel from UK to Australia, Parcel Monkey offered the best rate and it was delivered 5 days later ... awesome service, thankyou Parcel Monkey
02/02/21 by Anthony
All worked like clockwork again. It was a parcel to NZ and it arrived in 8/9 days, having been collected from my house. It was also half the price of Royal Mail.
02/02/21 by Anne Williams
Did exactly what it said on the tin. Very easy process to arrange, picked up one day, delivered early the next day. Excellent.
02/02/21 by Lyn Crinnion
Parcel was collected promptly and delivered on time.
Will be using again ????
02/02/21 by Customer
Fast, safe delivery at a reasonable price - thank you
02/02/21 by Satisfied Customer
Fantastic fast aerobics I won’t use the post office again.
02/02/21 by Caroline C
Happy with the service, very good communication, everything on time.
02/02/21 by Katarina
easy to use
simple and easy and good value
would use again
02/02/21 by Di
Great price and options Collected and delivered in less then 24 hours Will use again
02/02/21 by Mr Ayton
Used to pickup a car body kit and delivery to me. Excellent service will use again
02/02/21 by Brian Mennear
Really easy process from start to finish. I had a pretty big and heavy parcel to post, I was worried it was going to be a hassle and really expensive but Parcel Monkey was great, really easy to compare prices and input weight and size of parcel. Courier arrived on time as suggested and was great value for money. Would highly recommend and would definitely use Parcel Monkey again.
02/02/21 by Linzi C
Easy, prompt and accurate.
02/02/21 by Customer
Didnt know this existed was so easy to find competitive delivery options will use again
02/02/21 by Heather Davies
Collected on time on 25/01, exported on 27/01 but hasnt gone any further in its journey as of 02/02. Very disappointing
02/02/21 by Steve
As usual parcel collected and delivered to Australia without any problems
02/02/21 by CutlerySearch
I sent a parcel, it sat uncollected in the drop off point for 2 weeks, then two further weeks later i receive a note offering me the "opportunity" to pay £12 to have it returned to me, blaming me for incorrectly addressing the parcel. I was able to clearly demonstrate this was incorrect and the month before theyd delivered a package to the same address. There customer service just stonewalls my emails with stock response, made no apology and or acknowledgment that they hold any responsibility. Take your money and screw you if it goes wrong, is the on sentiment i can take from this, that and we will hold your package hostage until you pay, when we should be compensating you. One star is too much and this follows a string of poor experiences.
02/02/21 by teknorob23
Great website, easy to use, and kept informed every step of the way!
02/02/21 by Customer
I used PM in December for a delivery from London to Berlin which did not happen well (I am still waiting for my parcels, and one of them has been lost). While logistical issues in this business will appear, my experience with the claim department has been a consistent disappointment. I sent 5 parcels from London to Berlin. One parcel containing my bicycle got lost by the first courrier (3 courriers in total). I put a protected value of £700 for the 5 parcels, including £400 for this specific item. Note that when I requested PM services, they asked me to give a protected value FOR EACH INDIVIDUAL parcel. Now however, for the compensation for the lost item, they want to calculate the protection value for each kilogram and multiply it by the weight of the lost parcel, which in my case will result in £195.75 so less than half of the protected value I paid for. This is truly unprofessional. I dont recommend using PM if you send valuable items. And to answer PM comment "please note that your request has been processed and the management team is handling your case": the claim was logged a month ago and I still dont know what I am entitled to as a compensation. The management team is very slow in answering and only answers the questions they want. I dont think the case is "handled".
02/02/21 by Bettina
Our Response: Hello Bettina,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and the management team is handling your case. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
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