We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Parcel collected on time and delivered as promised. Great service and I was kept informed all the way.
27/01/21 by Shirley
I used Parcel Monkey UK to find the best company to ship my parcel from Liverpool to London. The options were great, and organised in a way that it was easy to understand. In my case, I was able to use parcel force delivery service and they delivered a day later than planned. Parcel arrived in good condition. Overall, I was pleased with the service and would use them again.
27/01/21 by Chijioke
The website is clean, well designed and easy to navigate, packing and labelling instructions were simple and clear and pick up was within the time window. My package was delivered the next day. Best of all, the prices are great.
27/01/21 by aoiticica
Excellent and helpful service
27/01/21 by A Lawrence
Fosse Way Honey and Apivino Meadery love Parcelmonkey because it’s so easy. The order arrives, we input the parcel details, print the label and drop at the post office. Our products arrive safely the next day.
Happy Customers!
27/01/21 by CHRIS ATKINS
I use Parcel Monkey regularly to send parcels, have never been let down and always a good choice of couriers for the job. Will use again, thank you.
27/01/21 by Nancy
Great service very easy to use would highly recommend
27/01/21 by Jan
great service thanks
27/01/21 by Jeffrey Johnson
Booked for delivery within 8days , parcel picked up and on day 7 , parcel still in UK. Parcel update is now delivery 4th Feb by which time it becomes a 14 day delivery...not what we paid for ! DPD is actual company.
27/01/21 by Adrian Webb
Easy to book, finds cheapest option for you in seconds will be my go to whenever I need to post a parcel. Collected on time and delivered on time. PERFECT!!
27/01/21 by Sylvie
Great and easy service
27/01/21 by Vendy
Simple process, competitively priced, on time delivery
27/01/21 by Mr Edward Owens
After one month I’m still waiting for my item. No answers from customer service.
27/01/21 by Customer
Really quick service
27/01/21 by gary
Always easy to use . Invariably select dpd for parcels in uk and to Germany and always delivered promptly
27/01/21 by Customer
Absolutely amazing service. Picked up on time and delivered the next day. Will definitely be using this company again
27/01/21 by Lynne
Was very pleased with your service
27/01/21 by Jenny penna
Top rate service from Parcel Monkey and Parcel Force.
27/01/21 by CustAndrewomer
Quick and Efficient as always
27/01/21 by Emz
Simple process on line , delivery to the USA was very quick ????
27/01/21 by Marion
Got tracking number but unable to track?
27/01/21 by CustomerGAB121
Excellent service, easy and straightforward and parcel arrived in just one week
27/01/21 by Dorrit
Although prices are attractive, the couriers they leverage provide a subnormal service. Parcel Force for example always misses scheduled collection and they always invent excuses, lying on status to cover themselves. Instead of helping in solving the matters, Parcel Monkey will propose refunds that never arrive. They are basically fraudsters.
27/01/21 by DXB
I used parcel monkey because its so easy to get a quote fast, with a wide variety of options to choose from. I had to get two parcels to the Caribbean as soon as possible so found their website very user friendly and a definite time saver. Prompt pick up for both parcels, especially considering the current situation with a world pandemic. I will recommend their services and definitely use them again myself.
27/01/21 by Adriana Bosma
UPS are useless. 1. Package to Thailand , UPS Tracking stated "Export license documentation is missing and is required for clearance. We are working to obtain this information." When I used the tracking number for UPS "Chat", they told me as it was "International" I needed another "Chat" link. This new "Chat" told me that they were in the USA and would not support a UK package, but gave me a UK phone number. 03457677677. On this number I was told that the tracking information is wrong and the package is progressing without problem. 2. Package to Italy. UPS Website stated that export to the EU did not need a "Customs INvoice". After three days and travelling 11 miles the tracking info stated that the pacakge was return to sender. Pack link told me that I could not use Pack Link and would have to go through UPS Direct to export the package to Italy. At this point went to my Post Office and shipped the package through Parcel Force. One simple Customs Invoice NOT the two sides of A4$ with passport numbers for the sender and receiver in triplicate which UPS required! ps Jenny the Pack Link Chat person was lovely
27/01/21 by Palfrey
A better way to send parcels. Straightforward Web site, and good pricing
27/01/21 by mark lewis taylor
Easy to use site,
27/01/21 by Mrs E Mason
Never had a problem with Parcel Monkey. Website easy to navigate and use. Courier has always turned up when stated and my parcels always get delivered on time. I must confess, I have only ever used Parcel Monkey for deliveries abroad, but as I said, I have never had a problem with using them. I cannot even comment on what Customer Services is like because I have never had to contact them.
27/01/21 by N A Mott
I would definitely recommend Parcel Monkey´s service, having used them twice in the last few months to ship between UK and Austria with good results. Do be aware of delivery delays post-Brexit and with COVID-19 however - the Parcelforce (Europe) international priority service I chose took about nine days instead of the advertised four, and make sure you carefully complete customs paperwork to ensure a smooth passage.
27/01/21 by Anonymous
Good price and delivered on time
27/01/21 by mark laing
I strongly advise against entrusting them with your packages, because if there is a problem, ignore the messages of the customers, simply following the standard procedures. So if a customer has any problems you wont be heard.
27/01/21 by And GPhotographer
I just got this link from Parcel Monkey to leave a review which is odd being the packages arent even in the destination country and of course far from arriving. Well, so be it. Its been 9 days and the packages are still not in the destination country. In fact, nothing has changed on the tracking in 8 days. Customer service via email is a waste of time and they dont know anything more than what I know, so this is my situation. Trying to call them is impossible so this is also frustrating. So if you are looking for a company that has good customer service if problems arise, this probably is not the company to use. They have many positive reviews, but from what I see many negatives reviews. I which I was one of the ones that could leave a positive review, but not in my case. Its disappointing as I thought I would have had the packages already and they havent even moved. So based on this, it is impossible to give anything but one star.
27/01/21 by KARL COYNE
Good Service
27/01/21 by Amit Kumar
Really easy to use, sent 3 boxes around 15kg each for £30 next day delivery. Will definitely use again!
27/01/21 by Jen
Great price great service
27/01/21 by Ravi Grewal
Horrible company to deal with. Yes, they very responsive, etc. but not helpful at all. Parcel collected 14 days ago and tracking is not moving. They are abusing covid excuse to the fullest.
27/01/21 by Adam
Amazing service - thank you.
27/01/21 by Customer
I was given notice of the pick-up time and the driver arrived when they said he would. Good service.
27/01/21 by Customer
Awesome DPD are the best to deliver with but it’s cheaper through ParcelMonkey
27/01/21 by Guest
Always efficient and reliable
27/01/21 by lynn scotford
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