We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Excellent Service, economical and super timely.
28/01/21 by Anonymous
Excellent service. Easy to set up and use.
28/01/21 by Raquel
I booked a collection on Friday, no one turned up. I waited until Monday, still nothing. So I finally reached out on Tuesday morning to see what happened. I was told the driver didn’t turn up, they will rebook a collection for Wednesday and I’ll need to reprint the shipping label and custom document. The package was finally collected on Wednesday afternoon. It is extremely inconvenient to have the package delayed by almost a week and to reprint all the documents especially I don’t have to printer and had to go to the post office to do it.
28/01/21 by Mandy
Booked through Parcel Monkey 20/01/2021 to collect and paid for next day delivery. Was not collected first day??!! Customer eventually received package (Thankfully) on 27/011/2021 Why charge me for next day delivery and dont actually provide the service??? Next time Ill just go through Courier myself......Waste of time
28/01/21 by Customer
They required more background information than I expected but the process (once Amazon gave me a postcode that parcel monkey would accept) was painless and very good value (since Amazon were paying!
28/01/21 by Paul Hendley
Used the service provided Parcelmonkey twice recently and on both occasions the options offered for a parcel carrier were excellent. Printing an address label were also easy using their printing process. Overall great value & made the choosing a carrier very easy.
28/01/21 by Robin
My parcel was not collected by hermes, got massively let down, in a mad panic i researched parcel companies and Parcel monkey came up, I gave it a whirl and my parcel was collected the next day. Very happy with their service!
28/01/21 by Customer
Parcel monkey is unbelievably unprofessional, Ive been charged twice over £40 from them claiming that the parcel I sent weighed more than a person, 5 times more than it actually weighed. weight 13kg, parcel monkey claim 60kg. Thats more than i weigh, they are rude and take a lot of time before they realise their mistake. do not use they will scam you eventually.
28/01/21 by Luca Gulotta
Quick and easy to use. Placed order in the evening, picked up by ParcelForce the following day and safely delivered the day after that.
28/01/21 by Ruth
On Sunday I booked 5 dispatches for Mainland UK next day delivery with Courier through PM. Courier made no attempt to collect them on the Monday despite the PM confirmation of the service I had bought. Courier moved the collection to the Tuesday without them or Parcel Monkey telling me. The packages were chilled and I had them sealed and waiting all day. Only when I contacted Courier they said it would be Tuesday collection. By then I needed the parcels delivered as it was for an event that started at 3pm Wednesday. I now didnt trust Courier so I drove them 40 minutes (during covid) to the Courier depot to ensure they got started. Courier "upgraded me" to the Delivered by 10.30 service. Only 1 parcel was delivered by 10.30, 2 were by 3pm, 1 at 4pm and the 5th delivered on Thursday. The whole thing was a failure. My customers were paying for the event and PM and Courier failed and the customers blamed me.
28/01/21 by Customer
Couldn’t ask for better service - perfect
28/01/21 by Kirsty W
Absolutely thrilled with the service I got from Parcel Monkey, my chosen carrier was DHL and from pick up to drop off was exceptional next day delivery and a great price.
Will definitely use their service again as easy and stress free.
28/01/21 by Kirsty Prince
Easily discovered the cheapest delivery company and everything when like clockwork. My mum finally had her Christmas presents during lockdown. Yay!
28/01/21 by HJS1971
I am just so surprised that they still somehow manage to have an overall 4 star rating here. They never picked up my parcel, delivered to me a parcel that had nothing to do with me and which they never offered to re-collect, and took over 1 month to finally get me a refund. Not only I never got my parcel, someone else had their completely misplaced and nothing was done about it. Total incompetence. I am just relieved that once I get the refund they have finally approved, I can choose to never use them again.
28/01/21 by Silvia
I like services of parcelmonkey! Keep going to work like this????
28/01/21 by Customer
Easy, no hassle service.
28/01/21 by jacrogan
This side of the delivery cant fault, its the international side the issue start.
28/01/21 by Customer Martin Ledbury
Easy to use this service, reliable and fast delivery. Thank you
27/01/21 by JOHN Mac
Really easy to use at competitive prices and collected from home
27/01/21 by customer jane
Collection on time
Delivery on time
10 of 10
Thanks
27/01/21 by Customer
Booked a Parcel Force delivery through Parcel Monkey. It arrived on time and in perfect condition.
27/01/21 by Claire J
What a great service!! Did exactly what it said picked up when promised and delivered earlier than expected will use again
27/01/21 by Michael Parkinson
All worked very well
27/01/21 by Mr Bond
Great easy service, quickly input dimensions and you are shown a list of providers with costs.
27/01/21 by Nic Cunningham
Really pleased with service came and picked up my heavy parcel tbe guy was great and really helpful arrived 2 days later, only downside is that they dont tell you a rough time when they pick up the parcel its between 8-6 apart from this round highly recommend
Thank you ????
27/01/21 by Customer
My parcel from Uk to Italy is still undelivered after 2 weeks and no contact has been made
27/01/21 by Customer
Quick and easy service. Recommended.
27/01/21 by Tomasz
Thank you very fast
27/01/21 by Elena Yakushkina
Awful! Please avoid! Very upset! Parcel Monkey are unable to locate my parcel despite me providing them with a tracking number and a photo of the parcel. Really unacceptable!
27/01/21 by Ryu Ken
Fast service and parcel arrived next day as promised
27/01/21 by Jp
I am satisfied with the service. Thank you.
27/01/21 by Erika Thomas
Simple easy cheap service kept Upto date throughout delivery will use again
27/01/21 by Customer
Fab fab fab good price easy to use and it got there the next day ????????????????????????
27/01/21 by Caroline Customer
Really good professional and prompt service . Worth every penny!!
27/01/21 by Gareth
Great great five ⭐️
27/01/21 by R Damor
Hello. I was very pleased with the service from you. The parcels were picked up as per the arrangement. The van driver issued me with the receipt. He was friendly, professional, adequately dressed re ppe re covid. Not that I agree with the government narrative. Many thanks.
27/01/21 by belinda rea
Really impressed, picked up and delivered next day for a very reasonable price.
27/01/21 by Graham Smith
Delivery in good time, thank you. Even after Brexit !
27/01/21 by Didier
Item was late. Paid to be delivered next day (friday) and was instead delayed until Monday. At no point was I informed about this delay only finding out now from the recipient. Dissapointing.
27/01/21 by Customer
Sold items on eBay, didnt realise there was a 15KG limit on most couriers... Used Parcel Monkey to look through my options and I found a 48 hour service immediately.. Even better news, the courier delivered the box a day early! Result. Will 100% use again.
27/01/21 by Gyles whitnall
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