We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Parcel monkey it self is 5 star ..
27/01/21 by Customer
Great service
26/01/21 by Jacqui Deakin
Very impressed
26/01/21 by Susan Garrett
1st time user for me, and PM did not disappoint, collection from my address, got a cheaper postage with a cheaper extended cover cost, next day delivery, customer was delighted with speedy delivery, its a no brainer. Thanks ????
26/01/21 by John Ashcroft
Used on a couple of separate occasions for larger parcels.
Really easy to use - sets out prices and carriers really clearly for you to then choose best fit for you.
26/01/21 by Mrs Laughton
It was okay, but not the best experience. The PM prefixed tracking number provided requires account creation to view, not ideal to pass onto the parcel recipient but overcome by identifying the carriers equivalent tracking number. There was a (short) delay in processing the label, which is delivered by email. Why can it not be viewable instantly like competitors websites? Label format was not ideal for printing. Clauses in compensation terms need to be clear and transparent. Prices were reasonable but let down by over complicated processes.
26/01/21 by Craig Ball
ALL GOOD AND EASY
26/01/21 by Gerald Edwards
Easy to organize. Parcel was picked up when they said they would pick it up and was delivered the next day. Nothing broken. Great service. Ive used them a few times now, and its been this good every time.
26/01/21 by Customer
Website very easy to navigate. My parcel was collected the next day and delivered safely to its destination in the USA within the week.
Will definitely use again and highly recommend!
26/01/21 by Riv
Great ...kept uptodate with the delivery. Cheaper too than kust using Royal Mail etc ...especially with heavier stuff imho.
26/01/21 by Floyd Zappa
Excellent service
26/01/21 by Mr Berman
Very easy site to use and very cost effective.
26/01/21 by Mark Watson
Never, ever use this company. They lost my delivery and now I am out of pocket. The experience of using the customer service is awful, they take ages to reply and when they do reply it is just with a copy and paste from their website FAQs. They should not be able to get away with limiting their liability for your delivery and the lack of responsiveness from customer service. AVOID
26/01/21 by Dominique Humbert
A 5 day delivery is still in process 9 days later
26/01/21 by jane
You get a quote after entering basic information. You then enter the post codes and all the details only to be told that you can’t get that service. So you get enticed in but then Told No! So frustrating!
26/01/21 by John May
Easily arrange and sorted collection and delivery of parcel no issues
26/01/21 by Customer
Great pick up and delivery times along with a reasonable price. Would definitely use again.
26/01/21 by Carol Gilchrist
Fairly straight forward to arrange a pickup and delivery, item delivered as stated, good service
26/01/21 by Customer
Job done! Thanks again Parcel monkey
26/01/21 by Customer
Absolutely first class service. Booked after being let down by Hermes. Courier collected when promised, and parcel was delivered next day. Will be using them every time in future!
26/01/21 by Adrian Smith
great service - very well priced & clear & simple to use
26/01/21 by Brett and thanks for your order
Booked a parcel to be collected on Monday. Delivery company did not show up and no correspondence from parcel monkey. Cancelled the collection only for the company to show up later the following day. Now I have to wait more than 3 days for a refund. If your an online seller this is not the company to use.
26/01/21 by matthew kelly
Paid to have 24 hour delivery and it took 5 days to arrive . Should not allow this service if it’s late because of covid and it can’t be committed to. Also gives a great quote then all of a sudden the price is four times as much.
26/01/21 by Claire
Easy to book my parcel and it was no fault of Parcel Monkey that my parcel was not collected. It was leaving the UK and tha carriers stopped the service when the French border was closed.
As soon as this was pointed out to Parcel Monkey they refunded the cost of my parcel immediately.
26/01/21 by Colin Lane
PARCEL PICKED UP AND DELIVERED BY DHL. TRACKING AND NOTIFICATION OF DELIVERY SPOT ON
26/01/21 by Alan Daily
Excellent service, will use again
26/01/21 by Customer
Excellent service from Parcel Monkey UK on two occasions. The online booking process is simple, choices and prices are clear and the follow up collections were on time. On the first occasion I made an error on line and triple booked. Customer Service was fast in responding and checking my error and equally fast to ensure that my overpayment was rectified. Highly recommended.
26/01/21 by Cheryl
Excellent service will use again
26/01/21 by Kerr Robertson
Posted a fragile item, It was delivered the next day in perfect condition 5* Thank you
26/01/21 by Jen
Unable to fully rate as parcel has not arrived in Lagos Nigeria. Once this is done I should be able to fully review. The connection to the parcel company was swift they did pick up on time I am hoping that similar thing happening Lagos Nigeria.
26/01/21 by A.I.J
i still have not received confirmation and repayment from amazon
26/01/21 by pm evans
Very bad costumer service. I reported a problem asking to sort it out but nothing they keep replying my email asking always the same info they don’t follow up the issue .very slow to answer the emails . On the web site there is a live chat never been able to find it . I’ll not recommend this website to anyone anymore.
26/01/21 by maria depierro
Excellent and cheapest Ive found. Have used it dozens of time to courier large items to GB from NI.
26/01/21 by Donnelly
Excellent service...everything worked smoothly.
Would definitely use again
26/01/21 by Cathy Humphries
Efficeient label production then drop off at the courier, bit expensive for the job though.
26/01/21 by Mart the bike
Absolutely fantastic service
26/01/21 by T Mackenzie
Excellent service, collected when stated and arrived at its destination the following day. Takes the hassle away and delivers. Brilliant
26/01/21 by Russell Pfaff
Does what it says on the tin and stops any faffing about at the Post Office
26/01/21 by Mr Ian Mitchell
Avoid this company at all costs. Messed up my service beyond comprehension. I will now always avoid the middle man. Customer service is extremely bad and painfully slow. Over an hour back and forth with copy and paste answers and will not admit when they have messed up. AVOID!
26/01/21 by Ryan
Great service, collection delivery, and information. Would use again.
26/01/21 by Marjoranium
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