We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Parcel not delivered therefore rubbish
24/01/21 by Customer
Great service parcel arrived in 22 hours definitely use again.
24/01/21 by Customer
Excellent service, easy to use! Daughter is stuck at college in Cirencester, Parcel Monkey makes is easy to send her parcels. Such a help during the lockdown.
24/01/21 by Rebecca Morrison
Simple, enter parcel details, print of label and the parcel gets collected. Brilliant service
24/01/21 by Ruth
Horrific service! Didn’t another courier for over one week and then failed to deliver it and wanted to charge me to return the item to me. I refused to pay so they destroyed £200 worth of goods. Emailed the ceo, he wouldn’t know customer service even if it crawled up his rear
24/01/21 by Ahmed Ali
Easy straight forward to use size a d weight entered and number of packages cheaper than I expected
24/01/21 by Mr edwards
Great service competitive prices
24/01/21 by ANDREW
Really good service
24/01/21 by Sandra Love
Clear, easy to use service and everything arrived in one piece. Collections were 2 hours earlier than specified times but that wasnt an issue for us.
24/01/21 by Jessica Clark
Very straightforward process to arrange and drop off at local post office. Parcel delivered from UK to Russia in 10 days in excellent condition.
24/01/21 by UK Customer
The service is excellent. The driver was courteous and efficient and picked up the box and the price was very reasonable
24/01/21 by Customer
These people took a parcel not booked with them, from a address another parcel was booked at, not even the right address, have lost the parcel and refuse to take the one I paid to have collected. Now they wont sort out the problem. AVOID AT ALL COST!
24/01/21 by Jon Straw
Quick and easy to book with you
23/01/21 by Tom Bolton
Excellent service, parcel picked up on time and delivered next day. I wish I knew about this service sooner, so much easier than lugging big parcels to the post office and queuing most of the time, can’t recommend parcel monkey enough.
23/01/21 by Jinanne
Very good . Fast and best price .
Thank you
23/01/21 by Mr Oprea
Notice!!! My experience with this company is terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there’s nothing they could do and then they stopped picking my calls or replying my mails. It was after I involved Mrs( vanessa ronald 40 ąţ ya hoo!) who filed a suit against them that prompted them to return my money.
23/01/21 by Martins
I sent my parcel from UK to US the fastest way (2-4 day delivery ) on December 4th 2020. It was time sensitive tax papers . it was not delivered until January 14th 2021. Parcel Monkey did absolutely nothing to help and has not even refunded my money . NEVER use them
23/01/21 by Janet
Honest, cost effective and efficient
23/01/21 by Mr Nicholas
Very easy to use and a very good price
23/01/21 by Joanne Harvey
The comparable prices were good and enabled me to have choices and understand where and how much I could save with the options. The chosen cheaper options worked very well. Thank you
23/01/21 by Customer
Absolutely amazing.. delivered befoe expexted. Within 48 hours..easy to use the online sevice too.. definitely recommend monkey to u all..
23/01/21 by Royla
I find them efficient and no problem. I am only concerned with the reviews that say if anything goes wrong you are never able to get compensation or get them to acknowledge your problems and that has concerned me
23/01/21 by MARGARET OTWAY
Great website for courier comparison, first time using but would definitely use again.
23/01/21 by Andrew reade
Very efficient and reliable
23/01/21 by Customer
I was very pleased with your service. However, it was quite expensive even though it was the cheapest transport to Europe
23/01/21 by Eedit
Easy and straightforward booking shipment to USA.
Good tracking facility and feedback.
Would recommend and use again.
23/01/21 by Gordon Fogarty
First class service as usual. We sent parcels both local and international without a hitch. It’s so convenient to print off all your documents in advance.
23/01/21 by CollectPlus Customer
Brilliant service - easy to use - saved money - no problems at all.
23/01/21 by Mrs Janice Matthews
Excellent service and great price’s good communication and easy to use
23/01/21 by Customer
By far the best comparison site Ive come across for sending larger parcels. Easy to use, and even allows you to print the address label.
23/01/21 by customer
Simple and easy to use
23/01/21 by Mr Goeff M
Arrived on time in good order
23/01/21 by SurreySnapper
Excellent service both ends .Will certainly use again.
23/01/21 by Tom Rees
It said it would take two days, I am now on day 8 and it still hasnt arrived. Was a birthday present for my god daughter.
23/01/21 by Customer
Easy to use and good price
23/01/21 by Customer
Parcel collected and delivered in good time. Excellent service wouldnt hesitate to use again.
23/01/21 by Customer
Delivered 550 miles away within24 hours
23/01/21 by Wendy Woodham
Speedy, simple to organise
23/01/21 by Customer
This is the second time I have used Parcel Monkey and I cant fault them. The collection and delivery were made when they said they would and at a reasonable price. I have already recommended them to family and friends and will certainly use them again. Thank you.
23/01/21 by Mrs Diana Wallace
On sending an important package to our granddaughter in Australia, the parcel arrived on time and without damage. Couriers both ends very friendly and polite.
23/01/21 by Leanne Tilford
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