We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,650 reviews.
Thank you very fast
27/01/21 by Elena Yakushkina
Awful! Please avoid! Very upset! Parcel Monkey are unable to locate my parcel despite me providing them with a tracking number and a photo of the parcel. Really unacceptable!
27/01/21 by Ryu Ken
Fast service and parcel arrived next day as promised
27/01/21 by Jp
I am satisfied with the service. Thank you.
27/01/21 by Erika Thomas
Simple easy cheap service kept Upto date throughout delivery will use again
27/01/21 by Customer
Fab fab fab good price easy to use and it got there the next day ????????????????????????
27/01/21 by Caroline Customer
Really good professional and prompt service . Worth every penny!!
27/01/21 by Gareth
Great great five ⭐️
27/01/21 by R Damor
Hello. I was very pleased with the service from you. The parcels were picked up as per the arrangement. The van driver issued me with the receipt. He was friendly, professional, adequately dressed re ppe re covid. Not that I agree with the government narrative. Many thanks.
27/01/21 by belinda rea
Really impressed, picked up and delivered next day for a very reasonable price.
27/01/21 by Graham Smith
Delivery in good time, thank you. Even after Brexit !
27/01/21 by Didier
Item was late. Paid to be delivered next day (friday) and was instead delayed until Monday. At no point was I informed about this delay only finding out now from the recipient. Dissapointing.
27/01/21 by Customer
Sold items on eBay, didnt realise there was a 15KG limit on most couriers... Used Parcel Monkey to look through my options and I found a 48 hour service immediately.. Even better news, the courier delivered the box a day early! Result. Will 100% use again.
27/01/21 by Gyles whitnall
Parcel collected on time and delivered as promised. Great service and I was kept informed all the way.
27/01/21 by Shirley
I used Parcel Monkey UK to find the best company to ship my parcel from Liverpool to London. The options were great, and organised in a way that it was easy to understand. In my case, I was able to use parcel force delivery service and they delivered a day later than planned. Parcel arrived in good condition. Overall, I was pleased with the service and would use them again.
27/01/21 by Chijioke
The website is clean, well designed and easy to navigate, packing and labelling instructions were simple and clear and pick up was within the time window. My package was delivered the next day. Best of all, the prices are great.
27/01/21 by aoiticica
Excellent and helpful service
27/01/21 by A Lawrence
Fosse Way Honey and Apivino Meadery love Parcelmonkey because it’s so easy. The order arrives, we input the parcel details, print the label and drop at the post office. Our products arrive safely the next day.
Happy Customers!
27/01/21 by CHRIS ATKINS
I use Parcel Monkey regularly to send parcels, have never been let down and always a good choice of couriers for the job. Will use again, thank you.
27/01/21 by Nancy
Great service very easy to use would highly recommend
27/01/21 by Jan
great service thanks
27/01/21 by Jeffrey Johnson
Booked for delivery within 8days , parcel picked up and on day 7 , parcel still in UK. Parcel update is now delivery 4th Feb by which time it becomes a 14 day delivery...not what we paid for ! DPD is actual company.
27/01/21 by Adrian Webb
Easy to book, finds cheapest option for you in seconds will be my go to whenever I need to post a parcel. Collected on time and delivered on time. PERFECT!!
27/01/21 by Sylvie
Great and easy service
27/01/21 by Vendy
Simple process, competitively priced, on time delivery
27/01/21 by Mr Edward Owens
After one month I’m still waiting for my item. No answers from customer service.
27/01/21 by Customer
Really quick service
27/01/21 by gary
Always easy to use . Invariably select dpd for parcels in uk and to Germany and always delivered promptly
27/01/21 by Customer
Absolutely amazing service. Picked up on time and delivered the next day. Will definitely be using this company again
27/01/21 by Lynne
Was very pleased with your service
27/01/21 by Jenny penna
Top rate service from Parcel Monkey and Parcel Force.
27/01/21 by CustAndrewomer
Quick and Efficient as always
27/01/21 by Emz
Simple process on line , delivery to the USA was very quick ????
27/01/21 by Marion
Got tracking number but unable to track?
27/01/21 by CustomerGAB121
Excellent service, easy and straightforward and parcel arrived in just one week
27/01/21 by Dorrit
Although prices are attractive, the couriers they leverage provide a subnormal service. Parcel Force for example always misses scheduled collection and they always invent excuses, lying on status to cover themselves. Instead of helping in solving the matters, Parcel Monkey will propose refunds that never arrive. They are basically fraudsters.
27/01/21 by DXB
I used parcel monkey because its so easy to get a quote fast, with a wide variety of options to choose from. I had to get two parcels to the Caribbean as soon as possible so found their website very user friendly and a definite time saver. Prompt pick up for both parcels, especially considering the current situation with a world pandemic. I will recommend their services and definitely use them again myself.
27/01/21 by Adriana Bosma
UPS are useless. 1. Package to Thailand , UPS Tracking stated "Export license documentation is missing and is required for clearance. We are working to obtain this information." When I used the tracking number for UPS "Chat", they told me as it was "International" I needed another "Chat" link. This new "Chat" told me that they were in the USA and would not support a UK package, but gave me a UK phone number. 03457677677. On this number I was told that the tracking information is wrong and the package is progressing without problem. 2. Package to Italy. UPS Website stated that export to the EU did not need a "Customs INvoice". After three days and travelling 11 miles the tracking info stated that the pacakge was return to sender. Pack link told me that I could not use Pack Link and would have to go through UPS Direct to export the package to Italy. At this point went to my Post Office and shipped the package through Parcel Force. One simple Customs Invoice NOT the two sides of A4$ with passport numbers for the sender and receiver in triplicate which UPS required! ps Jenny the Pack Link Chat person was lovely
27/01/21 by Palfrey
A better way to send parcels. Straightforward Web site, and good pricing
27/01/21 by mark lewis taylor
Easy to use site,
27/01/21 by Mrs E Mason
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