We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,397 reviews.
Good value. Quick delivery.
29/01/21 by customer
Arrived approximately a week late and additional charges to the receiver werent clear. A breakdown would be appreciated.
29/01/21 by ROBERT BENNETT
Always good service from this company. My parcels are picked up in a one hour arranged slot. I cannot comment on the delivery of the parcels but have had no complaints.
29/01/21 by Mrs S POLLEY
Always reliable and competitive price
Recommended
29/01/21 by Barbara Hill
It was fast delivery
29/01/21 by Tereza Kotseva
A great service. Used them twice, good prices, collections made on time, and all deliveries as expected. Would definitely use for all parcel deliveries going forward.
29/01/21 by Simon
Easy good pricing very good website great coms
29/01/21 by neville fisher
Excellent from beginning to the end Thank you.
29/01/21 by Sandy
Good price and great service, easy to track the parcel
29/01/21 by customer
All went well thank you
29/01/21 by Fiona Frossell
No problems with your service will continue using you thank.
29/01/21 by Janet
Sent a parcel from Scotland to Ireland on Friday, received it on Monday afternoon. Thanks to Parcel Force to achieve this prompt delivery post Brexit.Thanks to Parcel Monkey for their stunning system.
29/01/21 by Customer
Easy to use website
29/01/21 by cbren
Tried getting a quote for a large parcel 1m long and 30 kg. They suggested a service that I know won’t accept a parcel of that size. I’ve not booked it, but I’m quite sure I would have been charged the extra £60 odd for being over sized .
29/01/21 by Fergus Bear
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there.
28/01/21 by solar power
Faultless. Wont use anything else from now on.
28/01/21 by Mark M
Booking online was clear. My parcel was collected the next day, handled with care as was required and delivered in time.
Thanks for a good first experience in using this service.
28/01/21 by Customer - LillianRose
Sadly I have used Parcel Monkey twice in 8 weeks now. I have attempted twice to get a parcel delivered to my parents in Spain. It would appear both times the parcel got to Spain swiftly. Then the confusion starts. First attempt, the parcel was returned to me, despite the Spanish couriers communicating with my father. The second parcel has been in Spain since 7th Jan... Not with my parents... The parcel cant be located and nobody answers my inquiry. Im seeking advice from Trading Standards.
28/01/21 by Customer
When I booked the service , it said the delivery would be done in 3 days. However it finally took 10 days which made us very worried.
28/01/21 by Carol
Perfect, delivery excellent
28/01/21 by McAdam
Great pick up, would of been a 5 but parcel delayed 1 day on delivery.
28/01/21 by michele sadler
Promptly collected and delivered- and trouble free. What more can you get?
28/01/21 by Mr Bush
Both parcels delivered when and where including one overseas. All good.
28/01/21 by Kieron
Never used you before but very happy with the service.
28/01/21 by Mr stephen howard
Quick and Eady to use. Just wish I had known Parcelmonkey didnt take PayPal. Please sort that out!
28/01/21 by Kathleen Blackmore-Palmer
having spent quite a lot of money to send a returns parcel to spain ,I was more than angry when the parcel was delivered to me after never even leaving the couriers depot for close on 20 days no explanation no tracking details only a text to tell me it was being delivered home. You really need to sort out your 3rd party couriers as DPD are possibly the worst at customer service . I in all honesty cannot recommend your service to anyone at the moment
28/01/21 by Mr Funnell
I weighted my parcel at a post office and at home - it was under 1KG. a few weeks after using Parcel Monkey I received the following message; Following information provided by our courier partner Parcelforce we have made an additional charge of £4.69. to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £4.69. to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 1.00kg made up of 1 box: The information I provided was correct. I have written to Parcel Monkey and I am still waiting on a reply. Be careful when using this service as I feel I have been unfairly charged. Parcel Monkey have provided no evidence. Extremely disappointing - I wont be using them again.
28/01/21 by Customer
I have tried to contact parcel monkey but never got a reply. I tried contacting the carrier direct. All to no avail. I have no proof of posting apart from my cctv which also has the two conversations with the carrier. I am awaiting the outcome. The customer service on parcel monkey is all computerised so any contact is useless. Unless this is sorted to my satisfaction very shortly i will be taking further action as is available to me. In these days we especially need to be able to speak to human beings. A phone number is the necessary thing for any decent company with nothing to hide.
28/01/21 by Emsuda1406
Easy service and very efficient.
28/01/21 by ANDREW BARTLETT
Arrived safe and sound.was held up with weather but I was well informed.
28/01/21 by Donna
Please do not use parcel monkey. They take your money, don’t show and continue to bombard you with a daily reminder email that they will collect your parcel. They then send yet another email telling you they called and you were not at home, which is completely untrue, we have cameras to prove this. They do not respond to the emails I’ve sent asking for a full refund of monies taken. Only used them because Trustpilot was on their website and seemed reputable which now is very misleading. It’s one big con.
28/01/21 by Customer
Really easy to use and provided a good range of couriers and prices.
28/01/21 by Customer
I received a parcel delivered by Courier but arranged by Parcel Monkey UK. The packaging used by the seller was more than adequate (bubble wrap around every part, convoluted foam inserts around everything and bolstered on all sides with cushioning). Unfortunately even with all this the item arrived severely damaged. The seller has been generous enough to fully refund the purchase with the intention of making a claim on the delivery. Now Parcel Monkey UK are asking the seller to provide photos of the damage to the outer and inner packaging with the courier label in shot. If there was damage to the outer or inner packaging I would have taken photos before opening. As there wasnt I proceeded to open the delivery. Only after had I got through the many layers of packaging did I find the damage. I think that this is completely unreasonable to ask the seller to reach out to the recipient for photographic evidence that may not exist in order to process their claim. I also dont believe that Parcel Monkey UK cant access the picture taken by the Courier driver upon delivery. I they checked the Courier picture that be able to see the condition of the parcel upon delivery....... sat around the back of my house on wet decking. The leaving of the parcel without anyone at home would also mean that I would have been unable to reject it if there had been any obvious signs of damage.
28/01/21 by Tim Cooper
Good range of options and economical to send parcel to Singapore. clear instructions for filling in Manifest. Dropped parcel off on Tuesday and delivered Sunday - excellent
28/01/21 by Janice Bardwell
I have used Parcel Monkey many times and been pleased, but now I am still sending parcels to my son in Holland at the same address and since we have come out of EU its gone pear shaped, maybe not their fault but they must change there delivery times as they are much longer. Apparently my parcel has been in a distribution Hub since last week and the courier is charging me more money as the parcel is not charged at the volume rate !!!!!!!!!!!!!!. If you fill in all the dimensions of a parcel and its weight how can it change. VERY DISAPOINTED.
28/01/21 by Mrs Karin Sweryda
Picked up on time 10days ago. Not yet arrived in Denmark. Usually gets there in 4 days as it did in December. Probably another casualty of the *****ic Brexit.
28/01/21 by Jennifer
All appears in order, but awaiting parcel arrival in destination country. Being able to track is useful and ease of dropping item off at local post office.Will continue to use this service.
28/01/21 by Satisfied Customer
Always a great service!
28/01/21 by Sian Dodds
Very easy transaction , & just print off label drop at post office , job done ! Will definitely use again !
28/01/21 by Granny C
Booked a next day delivery. Its now a week later and the parcel has still not arrived. Support is awful and I have been unable to get an explanation as to why there are issues and also a date confirming when my parcel will eventually be delivered. Worst customer service. I will not be using Parcel Monkey again.
28/01/21 by EWD Properties
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
