We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Arranged for a parcel to go from UK TO USA the week before Xmas. It was collected as planned and I was able to track the parcel to its final destination. And it arrived before Xmas day. Bonus!
The only comment I have is to check the postal address is correct as autocorrect kicked in and changed the destination originally. May stop it being returned unnecessarily.
Brilliant service.
29/12/20 by N CORTON
I had to send some presents late to Scotland, I didnt think they would get there on time during the christmas rush, but they did. Extremely pleased with this service.
29/12/20 by lynn scotford
Paid £13+ for 24 hour delivery, parcel was collected on 23rd Dec, still hasnt been delivered (29th)!
29/12/20 by Hicks
Excellent service. Tracking kept updated. Parcel signed for on delivery and then tracked as delivered straight away. Can highly recommend.
29/12/20 by Diane Marshall
Due to COVID restrictions we had to courier Christmas presents last minute, Parcel Monkey made the whole thing stress free and cheaper.
29/12/20 by CD
I have used this service twice now to send parcels to my daughter in Hong Kong. Each time they have proved very efficient and reasonably priced, and I have been surprised at how quickly the parcel has reached her. I will only use them now!
29/12/20 by Elizabeth Hunt
Great service. We had to send a parcel to our son at short notice due to the pre Christmas change in covid regulations, we set up the order with DPD Tues morning, it was picked up lunchtime Wed and delivered by 8.30 am Thurs (Christmas Eve). The DPD driver was really polite, and we were kept informed by email and text as to what was happening at each stage, would definitely use again and recommend.
29/12/20 by Karen
Think I have already sent a rave review so not much more to add other than brilliant ! every thing worked like clockwork - even one delivery to the French alps to my grandsons - so you will be my first when I have my next delivery - and Ive already recommended you to friends thank you happy new year !
29/12/20 by jennie hicks
I have used parcel monkey for many years now and have found them to be reliable and very good value for money
The website is easy to use
29/12/20 by leslie
Arranged very quickly: order put in at 9pm and pickup at 9:30am the next day by DPD. Good info and notifications from Parcelmonkey for working through the early stages and I could track the delivery through DPD. Labels,Customs declaration etc easy to print off. The courier was on time, smiley and efficient. The price was nearly £20 less than the Royal Mail for small parcel 2-5kg to USA. I would have given more stars as it was so straighforward to do and felt reliable and professional, but the delivery date on the quote was supposed to be 22nd Dec, and it took until the 28th. It was picked up on 14th Dec so took two weeks instead of the quoted one week. Given the season and coronavirus maybe that is the explanation, but I didnt get any notification/apology about the delay; merely the tracked date for expected delivery kept extending each time I looked.
29/12/20 by Marney
Really good service. Reasonable price for 24 hour delivery Will def use again and have recommended to others.
29/12/20 by Amanda Harris
Simple, straightforward transaction that worked well.
29/12/20 by Tony S
It is difficult to right a review as unfortunately my experience of the service was hampered by the border blocade, which was not the fault of the service itself but sadly impacted on the timely delivery of my parcels. So was a week later than anticipated. Sadly the tracking was not very informative in that time. Although, the collection driver was very courteous and the condition on delivery was very good.
29/12/20 by Gina
Parcel was supposed to have been collected on 23rd December. They didnt turn up to collect it. When I tracked it, they said that they had attempted to collect. But there was someone there all day, and I didnt get any call or email to say so. I only found this out when I tracked the parcel. The parcel is now sat in my hall waiting to be collected. But trying to get information about the collection is impossible. Everytime I email, I get a response to say it will be dealt with within 48 hours. When I do get a response, it is a generic email that doesnt even answer my questions. Not Impressed. Will not use this company again.
29/12/20 by Sandra
First time user- very impressed with price, ease, reukts.
29/12/20 by KM London
Great service
29/12/20 by Angela
Excellent website, decided to use parcel force. Item was there next day 24/12 all very surprising and good.would recommend.
29/12/20 by John Wilson
Excellent service.
Easy simple step delivery process and the parcel was delivered within 2 days.
Will definitely use Parcel monkey again.
29/12/20 by JLB
Obscenely cheaper online than in post offices and shops. My parcels arrived in time stated and good condition. Definitely going to use this service again for many postal needs.
29/12/20 by Jonathan Fisher
Simple and easy first time - will use again
29/12/20 by Peter Chaffer
Easy transaction , good value , delivered on time .
29/12/20 by of
On time despite time of yesr
29/12/20 by JSG
Simple service to use, with a wide range of reasonable courier options available for drop offs and collect (the latter being a godsend in our current times). Parcel monkey keeps you informed every step of the way and its easy to download or send the relevant postage labels. Good for overseas as well as UK-based deliveries. Definitely recommended - in fact, I have already advised a few people use it who are now just as satisfied customers as me! :-)
29/12/20 by Kirsten
You say 3 days delivery. It takes 10 days. The box miss the Cristmas day
29/12/20 by Maria João Izidro
Excellent service and very simple. £18 Royal Mail with Parcel Monkey. £49 for same parcel with Royal Mail via Post Office!!
29/12/20 by Mr Nick Jarrold
Excellent door to door service - collected at 1.15 pm Tuesday 23rd and delivered by 11am Wednesday 24th - Thank You
29/12/20 by Nainelen
My 7kilo parcel arrived from UK to NZ in 10 days. It got there, it was undamaged and in time for Christmas!
Good enough for me. Thank you
29/12/20 by Sarah
This was my first experience of Parcel Monkey UK and I was very impressed. The website was easy to navigate, the prices were very competitive and I received the label for my parcel very quickly. My package was delivered well within the timeframe given at the time of making the booking. I would recommend Parcel Monkey UK to friends and family and would use their services again.
29/12/20 by Carson
Although using the parcel monkey site was easy and their prices competitive we were very dissatisfied with the chosen company Courier. I feel that parcel monkey should not have advertised a 1-2 day express delivery service if it was unachievable. Promised delivery date of 1-2 days wasnt achieved. It took 6 days. We were also contacted to be told the parcel wasnt left at the stated address because it had no company name, in spite of us stating on the booking that it was a private residence. An alternative delivery address had to be arranged thus causing the parcel to be even later.
29/12/20 by Customer
Great service, collection and delivery perfect at a competitive price
Will use again
29/12/20 by John Mills
Sended on 17th December , received in Germany on 28.12.20.Didnt arrived till Christmas.Stated est. Tracking stated that Delivery for 24.12 between 14:08 to 15:08 as since 10:27 ,24th December on vehicle.Driver left parcel outside without letting anybody know..person who should receive it was waiting on the 24 + 28 the whole day for the driver ....big big disappointment !!!Never again DPD
29/12/20 by Unhappy Customer
It was great, super easy to send the parcel and got a good price, will definitely use again.
29/12/20 by Dan S
Very good - collected on named day & has arrived at destination. The tall boy was in the porch, I would have preferred them to ring the door to let us know they were taking it though.
29/12/20 by Mrs Carol Scrogham
Always great prices at Parcel Monkey. One suggestion: it would be good to be able to get a price without putting in a full delivery address - sometimes I want a quote before I know where Im sending the parcel, e.g. when setting a delivery cost on eBay.
29/12/20 by Nick
You did amazingly ! Like many this Christmas - last minute lockdown tier 4 plan changes ... Sunday night having been recommended Parcelmonkey I had our son’s 4kg parcel wrapped & labels printed off / attached - took it to the post office Monday morning 21st (N Ireland) delivered Wednesday 23rd ! We were delighted !
29/12/20 by Lesley Bell
You havent delivered when you said you would - useless!
29/12/20 by Customer
Half the price with the same courier. Arrived early. What more can you say . Brilliant!
29/12/20 by Carolyn Inger
We had to post some Xmas presents on the 22nd. We used parcelforce 24 through Parcelmonkey but we never thought it would get there the next day or for Xmas for that matter. It was simple to print off label and drop off at the post office. Next morning I had a text to say it had arrived! Great service and not expensive.
29/12/20 by Patricia
Parcel Monkey is a great service and I will have no hesitation in using it again.
However on this occasion (posting 21 Dec), paying extra for Parcel Force 24, parcel was not delivered until 24 Dec!
29/12/20 by Irene
All worked as it should.
29/12/20 by Customer
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