We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Well, just tell me please, how can a 19kg ???? to our beloved daughter in Tignes, French Alps, be collected from us living in a sleepy little village in Northamptonshire, England at 15.00 on a Monday arrive at destination at 12.30 on the Wednesday? Just 45.5 hours later!!
An absolute miracle!! Have been using this service two or three times a year for the past 7 years and have always been excellent and have never let us down but this year, with everything that has been going on in the world it has been just EXCEPTIONAL!
THANK YOU SO VERY MUCH.
28/12/20 by Jab1jan
deliver ontime
28/12/20 by Customer
Great price comparison and excellent next day service from DHL.
28/12/20 by James
Easy to use and parcel arrived as advertised, during Christmas week.
28/12/20 by Kim V
Good quick service
28/12/20 by Erica
Ok easy to use but my parcel hasn’t arrived with parcel force.
28/12/20 by Mr Ridgway
Easy to use and clear prices for the various options. We ended up using two separate courier services who both collected when they said they would and delivered on time. Both tracking elements worked well so we could see the parcels progress.
28/12/20 by Wendy Fawcett-Hirst
Great service.
No nonsense, straight forward
Will definitely use again
Thankyou x
28/12/20 by Nicki
Does what it says on the tin!
28/12/20 by Carol Bell
Excellent service. Easy booking process. Parcel was collected by DPD on time and delivered during time they said it would be.
28/12/20 by Devlia, Pravin
Excellent service. Easy booking process. Parcel was collected by DPD on time and delivered during time they said it would be.
28/12/20 by Devlia, Pravin
worked as promised which was good as xmas rush was on
28/12/20 by MR PAUL R HINSON
Quick easy and on time
28/12/20 by Army
easy to use, on time & a decent price. Would use again
28/12/20 by Miss Kayleigh Derbyshire
First time using the service, highly recommend. Due to London getting put into tier 4 we needed to get our sons Christmas presents to him. They picked up the parcel on the 21st from Lincolnshire and it arrived in London on the 22nd December. What a great service
28/12/20 by Customer
Easy to use, ease of unregistered first use was great. Gives time to get the parcel sent and deal with the paperwork later. Not as much choice of carriers but that must be the Covid effect. Great interface and tracking function, would be of good use to a small business for the receipts and invoices
28/12/20 by Paul Green
Easy to use online. No hassle and delivered when said they would
28/12/20 by Paula
very easy website, quick service from the courier
28/12/20 by Mr Jeremy Pepper
Perfect took all the worries away of how we could get Christmas Presets to the family,when at the last minute we weren’t able to visit.
28/12/20 by M Hay
Swift and affordable.
28/12/20 by Customer
Although the process was straight forward the courier (Courier) didn’t come at the agreed time slot (texted to me), then the day after the tracking stated ‘delayed’. Numerous calls and Courier admitted they’d lost Mother in laws Christmas present - awful. Pursuing claim.
28/12/20 by Mark Payne
First time to use Parcel Monkey, my parcels were delivered in 2 days, thankyou parcel monkey, will use again.
28/12/20 by Shelley
2 parcels, DHL collected from doorstep, delivered next day on time, tracked with notifications, cheaper than Royal Mail 2nd class. EASY.
28/12/20 by Roz Hynes
Brilliant service, picked up and delivered on time, love it
28/12/20 by Ms Jacqui Hepworth
Made really simple to pick the cheapest / most convenient postage option. I went for next day with parcel force. Collection from my house was at a decent time in the morning. I was worried it wouldn’t end up being next day as it was Monday - Christmas week! However I had easy access to tracking info (as did the person I was posting too) and the large parcel was delivered 4pm the next day! Will 100% use again
28/12/20 by Customer
Parcel picked up on time and delivered on time
28/12/20 by Customer
International packages and never fails to deliver! Highly recommend
28/12/20 by Tracy D
Very happy with service given. Parcels collected and delivered as arranged. Kept informed of progress/delivery.
28/12/20 by Belinda Podd
Brilliant service.
28/12/20 by Tracy
EXCELLENT SERVICE !
My parcel ( containing christmas presents ) was collected on the day they said it would be and delivered ( to the very happy recipient )when they said it would be.
A very efficient, easy to use, professional service and at a very reasonable price.
I would definitely use Parcel Monkey again
28/12/20 by Feroz Talukder
Excellent pick up and delivery at short notice a few days prior to Christmas! Well done a 5⭐️ rated company
28/12/20 by Lorraine Edwards
Great service from start to finish. This is the 3rd time Ive used Parcel Monkey and I couldnt fault them. The parcel was picked up on the day I requested and delivered the very next day, less than 24 hours later. I would recommend them highly.
28/12/20 by Christine
Really excellent service - successfully delivered my Christmas presents
27/12/20 by Frankie
Great service
27/12/20 by PB
Parcel 15kg sent from Northern Ireland to Kent, England via 24 service for under £11 !
Excellent, many thanks
27/12/20 by Sonata
Fantastic company. Great price, fast pickup, parcel got all the way from UK to Kuwait in amazing times. Well done parcel monkey, you saved Christmas!
27/12/20 by Alex
Fantastic service. Had to post Christmas parcels due to being unable to visit other areas and it was delivered within 24 hours..thankyou so much for making 2 little kids Christmases special.
27/12/20 by customer
Easy to select a service that matched my requirements and found at a great price.
27/12/20 by Sarah Philpot
Once again monkey comes through ,excellent at this time of year.
27/12/20 by Paul
Christmas cancelled by Boris on Saturday, packed up all the presents on Sunday and sorted collection and delivery on Parcel Monkey - 6 boxes of family presents collected from our house on Monday and all delivered by Wednesday, still 2 days before Christmas. Parcel Monkey saved our Christmas (with a bit of help from DHL and Parcel Force) - brilliant!
27/12/20 by Mark Morton
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