We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Great service. Everything worked fine. Thank you.
29/12/20 by Bridget
Very easy to do . Printed off parcel label and dropped off at post office without queuing. Parcel arrived on time on Christmas eve
29/12/20 by BB sailors
Parcel was not collected on allocated day and the tracking information stated I wasnt available which was a blatant lie. Apart from that the parcel got to the US within 6 working days, delivered on Monday 28th December.
29/12/20 by Mark Fisher
The website was easy to use and my order was processed quickly
The courier collected the parcel at the arranged time
My order was delivered within a couple of days
I enquires would use this company again
29/12/20 by Lin from Ditton
Really impressed with the service. Thank you.
29/12/20 by JW London
Great site to use if you need a price for a delivery. I will definitely be going back to them again
29/12/20 by linda walsh
Extremely quick delivery from Scotland and Spain
29/12/20 by William
Cheaper than going to dpd direct!! And arrived next day on Xmas eve eve!! Very impressed.
29/12/20 by MissBob
A simple way to find the right service for the best price. I compared the price on the carriers own site and found that they would have charged me 33% more for the same delivery service. Well done and thank you Parcel Monkey.
29/12/20 by John McC
Very simple pocess, excelent value, would def use again
29/12/20 by Anita
The girl in the post office said it won’t be there for Christmas but there next morning and cost less than me driving it there
29/12/20 by Customer
Always using Parcel Monkey. Never let me down.
29/12/20 by Customer
Sending a rather large and unwieldy parcel from UK to the furthest Eastern borders of Bulgaria, without spending a fortune, in the week before Christmas had the potential for disaster BUT all went well. Online ordering, payment, label printing couldn’t have been easier. Pick up was exactly as advised. Tracking throughout was easy and kept me informed and the final delivery to my village house in the middle of nowhere was perfect. Highly recommend.
29/12/20 by Robert Bustance
Very happy with parcal monkey posted motorcycle engine 27kg its the way to go.
Easy to use this service.
Will definitely use again.
Thanks
29/12/20 by Adrian Denton
Website is very easy use, delivery done in great time for Christmas.
29/12/20 by Matthew Cass
Fantastic really glad I used this service as my son was able to have his Christmas presents as he wasnt able to come home.
29/12/20 by Teresa Ollerhead
Made up a large parcel, combining gifts from three individuals. Were pleasantly surprised by the maximum weight and size allowance, ideal for our needs. Normally would deliver ourselves but with present restrictions we had to rethink this. The whole process was straightforward, was even collected from the home. dDelivery ensured in time for Christmas, unlike the royal mail this time of year. Good price including a certain amount of insurance....just in case. So much easier that we would consider doing this again in the future even if travel and visiting are possible, a lot less hassle overall.
29/12/20 by NICOLA MELLOR
The process worked fine but it took me a while to get there. The postage label didnt appear straight away so I was left wondering what happens next until it did. Now I know it will be fine but as a first time user it was a little confusing
29/12/20 by Customer
Reliable excellent service. Ordered the night before. Collection and delivery on time. 2 days before Christmas - incredible service, Highly recommend.
29/12/20 by Lucie Brown
All went smoothly, booked through parcel monkey. Dropped my parcel off at local DPD site.
29/12/20 by Cheryl
Parcel was picked up on time and delivered in good time for Christmas .Excellent service Thank you.
29/12/20 by Mr Joseph Mcdermott
Very quick and efficient service, particularly a few days before Christmas.
29/12/20 by Ian
Excellent customer service
From start to finish.
Highly recommend this company
29/12/20 by Mary
Simple, easy, reliable and good tracking service
29/12/20 by F.m.
Have used parcel monkey on several occasions and all my parcels have arrived quickly and safely to its destination. Superb service at an affordable price!!!
29/12/20 by Ella de la Victoria
good, promo, courteous, service.
29/12/20 by Matt
I have booked a next day collection, not to mention this was a week ago and the parcel is still not collected. Very hard to get in touch with customer service as no phone number provided.
29/12/20 by Antonia
Perfect transaction
29/12/20 by PETER
4 parcels arrived from England with no delay, the 5th one arrived late, but that is very good considering the other batch I sent with a competitor has not arrived at all!
The frequent status updates were very reassuring!
29/12/20 by caroline
Great developed on time !!! And cheaper
29/12/20 by Sarah Rhoades
Very good arrived as promised
29/12/20 by Adam curtis
Excellent service - next day delivery two days before Christmas - exceeded my expectations
29/12/20 by Judith Dale
Amazing service!
29/12/20 by Robbie
exactly as advertised
29/12/20 by Tony D
I used parcel monkey twice in this Christmas season. Having first heard about the company through a guardian article, I’m sure it was listed among many competitors, but it was the most memorable name to me. I searched for a courier service that could bring to our family in Europe the presents that we would have brought ourselves had 2020 been a year with any hint of normality. The search returned a list of services and the deadlines to make sure the parcel got there on time, they were collected and everything ran perfectly smooth. I didn’t need to use their customer service so can’t vouch for that but given the complex field they work in, let alone with all border closures and impending brexit doom, for these people to be asking for reviews must mean they stand on a solid base of confidence in their skills. Would definitely use again.
29/12/20 by Customer
Very easy and quick service this time. I am sure they keep up the service standards at better prices
29/12/20 by ZOHAIB AFTAB
Very efficient. Reasonable priced
29/12/20 by Jo
Very impressed. Super easy to arrange and the parcel was collected the next day and delivered the day after just before christmas.
29/12/20 by S Winter
After this years last minute disruption to our Christmas plans of visiting grandchildren, I am so grateful to parcel monkey for coming to the rescue. The whole process was so easy and efficient , the label printing, arrangements for collection of parcel and tracking put our minds at rest. No hesitation in recommending the service. Thank you
29/12/20 by S. Wilson
I was stuck as, unexpectedly, I had to get Christmas presents to the family quickly with just a few days to spare. I used Parcel Monkey for the first time - and everything was easy. AND everyone got their gifts in time for Christmas Day!!
29/12/20 by Jacqueline
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
