We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Quick, cheap, really easy. Delivered on time even on Christmas week
27/12/20 by J Lilley
Easy to use website. Parcel arrived within the time limits. Happy customer
27/12/20 by Clare
Brilliant service from start to finish
I was kept well informed all the way
I will definitely use again as the whole process was very easy
27/12/20 by Paula
I sent a parcel to Denmark on 19th December (using Parcel Monkey/Parcelforce). Todays status (27th December) says that it was exported from the UK on 24th December. It is disappointing and dissatisfactory that the parcel has not yet been delivered and that there is not a more accurate update.
27/12/20 by Lotte Beeston
I paid extra for a 2 day delivery and it took 6 days. I understand we are living in difficult times and accept things like this can happen. However, the premium for the 2 delivery should be refunded and it has not been.
27/12/20 by Suzby
They did what it said on the tin, picked the parcels up the following day & delivered the day after. Over 100 miles journey & all 16 parcels arrived, all intact, Cant fault the service, it was excellent!
27/12/20 by DennyB
Excellent service! Far cheaper then going direct to DHL. Great communication so I knew exactly when it was being collected and delivered. So close to Christmas I was delighted it was delivered within 24 hours. Definitely recommend.
27/12/20 by Sandy Sanyang
Reliable and fast delivery
27/12/20 by paivi dubois
Excellent service, door to door
27/12/20 by Customer Bridget Chamiec
Courier collected my parcel on time and delivered as required. Would recommend
27/12/20 by Mrs Marion Whitehead
Best price Ive found to ship 20 kg boxes and my bike and shipping was relatively fast and there were no major damages to the boxes.
27/12/20 by Joana
Parcel delivery abroad quickly, it got there for Christmas. Very impressed, definitely use again. Thank you
27/12/20 by Customer
Excellent service. Fast and give you a 1hour time slot for collection and delivery
27/12/20 by John
Really easy and convenient to use. So much better than having to queue up at the Post Office for ages.
27/12/20 by HMJ
Great service - thanks!
27/12/20 by Unhappy Customer
They saved Christmas for my family after I was moved into Tier 4 with 40 kilos of gifts waiting to be driven 300 miles with me. I thought it would be too expensive to ship them but got an amazing deal on Parcel Monkey and got the whole lot collected from my house and delivered to my family within 24 hours with zero fuss. Unbelievably good value for money!
27/12/20 by Anna
Excellent service as usual!
27/12/20 by jim
Good pickup and good delivery especially at such a busy time when the government changed everyones plans. Thank you.
27/12/20 by Heather Grant
The easiest way to send a parcel, will be using this site again. Top marks
27/12/20 by Collette Brooks
Used parcel monkey on and off for years, never had an issue with them or my choice of courier. Simpler transaction than going direct a lot of the time.
27/12/20 by Luke Lane
Everything exactly as promised, great price for DFD who collected and delivered next day. Excellelent all round.
27/12/20 by Allan Baker Customer
All parcels arrived intact and on time
27/12/20 by Customer
Parcel sent weeks ago still not arrived
27/12/20 by Jane
Absolutely no issue with the delivery, always satisfied with parcel monkey.
27/12/20 by Customer
Excellent service.
27/12/20 by David Edwards
Great price and service 10/10
27/12/20 by PratishKotecha
Great company, I use PM all the time to send parcels to family all over the world. Great swift service. Exceptional value!
Merry Christmas
X
27/12/20 by Mags
Fantastic value, service ,and delivery
27/12/20 by Emery
Easy to use and great service.
27/12/20 by Customer
Once again reliable postal service
27/12/20 by Gary Kirby
Parcel lost. You didnt track my parcel. First and last time with you. Worst service ever. Looking for a full refund.
27/12/20 by Birmingham Customer
Easy and good service at a fair rate. Thanks
27/12/20 by Enzo
Easy to use website. Parcels collected and delivered exactly as advised. Brilliant service and Christmas was delivered to family at last minute after change in covid rules
27/12/20 by Rhona Gibson
All went really well , just would be better if parcel could be dropped at a collection point as I work full time so difficult to organise , I was off that day but although came at designated time3pm ish was restricting
Otherwise an excellent service
27/12/20 by Sharon Taylor
Excellent service and very speedy considering the time of year. Parcels were delivered the next day during Christmas week.
27/12/20 by Nigel
Great prompt service from Parcelforce through Parcel Monkey! I was dubious about using Parcel Monkey again as I had the worst service from them in 2019 when a parcel sent with DPD through Parcel Monkey took forever to arrive at its destination in Helsinki, so thought Id try my luck with Parcelforce through Parcel Monkey this time. The service was impeccable! Posted on a Friday, arrived in Helsinki 6 days later, well in time for Christmas. Thank you Parcel Monkey. The moral of this story is, if you send parcels with Parcel Monkey, choose Parcelforce as your carrier not DPD.
27/12/20 by Customer Debi Bournemouth
When Christmas had cancelled, we need to exchange The Christmas presents with my family, l am I Surrey my family in Lincolnshire, We didn’t think they can do just before 4 days to Christmas and busy time, but They did.Thank you to the Parcel Monkey, 24 hours all presents exchange. Made happy all the kids and at least little bit of Christmas become normal 2020
27/12/20 by Customer
Parcel Monkey saved Christmas! I managed to get 2 large boxes of presents delivered to family 200miles across the country at very short notice (thanks Boris). Door to door service at a reasonable price - fantastic!
27/12/20 by Customer
I would have given them no stars at all, but it doesnt give the option. My parcel arrived at its destination completely vandalised, with goods worth of more than £350 missing, not to mention their sentimental value. I wrote to customer service a week ago and I havent heard anything back and probably will not. Do not send anything with this company if you dont want to get robbed. Stay away from it! This is my advice
27/12/20 by Andreea Vlad
Excellent service, process was quick and easy. Would recommend.
27/12/20 by SJ
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