We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Extremely good service. Required urgent Christmas present delivery following tier 4 announcements. Parcel monkey found me a great deal with DHL who collected my parcel on Monday and delivered it on Tuesday. Excellent!
27/12/20 by Becky
Next day delivery, excellent.
27/12/20 by Gill Mulville
Great service
Top marks
27/12/20 by michael gosbee
Absolutely terrific service. £30 cheaper than the post office. Arrived in 5 days. Over the moon. And they came to pick it up.
27/12/20 by Jan Witheridge
We posted 2 parcels/boxes from Manchester, just before Christmas, at the height of Covid restrictions- one to Sweden and one to Scotland. Both arrived in good time and in good condition. I was pleasantly surprised at the price for both and how easy it was to print off labels etc. I would definitely use Parcel Monkey again.
27/12/20 by Rose
Arranged home collection and next day delivery using DPD via PARCEL MONKEY.
Valuable childrens xmas presents to two different addresses in Greater London.
Collected at precisely the named time and delivered exactly at the planned times.
Good communication throughout the process and photos of parcels at the delivery doorsteps.....amazing....and the kids got their presents on time!
27/12/20 by ROD CHATTERS
Picked up promptly, kept well informed, delivered next day as promised. Good communication throughout. Excellent service.
27/12/20 by Mr David Wood
Fantastic service. They collected from my door great as Im vulnerable & disabled.
It arrived the next day as promised.
Great price too. I will definitely use parcel monkey again.
I have told friends about parcel monkey already :)
My only constructive criticism would be to get a pickup / delivery of am or pm.
Then the service would be faultless.
27/12/20 by Amy Dicker
Wonderful service! Saved the day when Christmas was cancelled by Boris
27/12/20 by Customer
Excellent service for a reasonable fee
27/12/20 by Barbara Cottrell
Brilliant from start to finish so easy to use.. Used DFD as usual. Left parcel at store 11am telephone call from recipient at 9.30 next morning to say it had just arrived.
27/12/20 by Val Cahill
My package wasn’t delivered,all expensive Christmas present for my family which I can reunite with for lost. Not gonna use this money suckers again
27/12/20 by SMMP
Very easy to use website, giving you the cheapest way of sending s parcel.
27/12/20 by Customer
Arrived on time and cheaper than booking direct with courier website. Will definitely be using Parcel Monkey again!
27/12/20 by customer
Excellent and efficient service from pick up to drop off...will definitely use again.
27/12/20 by Customer
As expected.
27/12/20 by Customer
Collected and delivered as hoped for
27/12/20 by charles goody
Good service. Got the job done.
27/12/20 by bill potter
I’m sorry it’s not your fault really but it still hasn’t arrived - three weeks tomorrow and Xmas over. Apparently my son tracked it Christmas Eve and it was close but drove off the other direction and still hadn’t arrived by 7pm - he had to go then. I’m not sure if it has turned up yet, probably not with Xmas but he didn’t get his presents anyway
27/12/20 by Mairead McCormick
Excellent service, due to vivid restrictions we had to send gifts by post. We used 24 hour express service. Parcels picked up as requested and delivered as stated. We were pleased that they were delivered well in time for christmas. The price was also very competitive.
27/12/20 by Iain Innes
Easy to use website. Parcel collected from drop off point and delivered promptly. Tracking helpful.
27/12/20 by Customer
Very happy fast and great would use again and recommend highly
27/12/20 by Customer
Great service. Would recommend to others.
27/12/20 by Customer
Great communication and timing of delivery, I couldn’t have been happier.
27/12/20 by Helen putley
Items were picked from home on Tuesday and delivered intact on Wednesday. There were emails telling us when it would be picked up and trackers and another email showing it had been delivered. The price was the best we could find so all in all, couldnt be improved
27/12/20 by Andrew Lamprell, Norfolk UK
Easy to select the best price and delivery option. Chose DHL 24 hour delivery, arrived in 22 hours during Christmas week, brilliant service.
27/12/20 by Dennis
Very fast delivery and on time
27/12/20 by dave kent
Very easy to arrange and fast service. Would definitely use again.
27/12/20 by Customer
Booking was straightforward. I chose the service I required from the providers listed. (I chose parcelforce in this case) . Parcel was picked up and delivered on time.
27/12/20 by St Michaels Hall
The service was seemless
27/12/20 by Julie Cousins
Parcel delivered next day during peak Christmas deliveries.
27/12/20 by Kevin Hargin
Parcel Monkey is the best. I have been using this for a long time. It’s very efficient. On time.
27/12/20 by Maria Lídia Hijazi
Great service, easy to use and did exactly what they said. Very pleased
27/12/20 by helen cotton
I booked a next day pick up, next day delivery. Paid insurance. They were three days late picking up. When it was delivered, the pallet, a decent Euro Pallet, was smashed to pieces, and the machine rendered useless. You cannot talk to anyone. Everything is online. They give the impression, they care, but rest assured they didn’t. The insurance, even if it exists, isn’t worth the breath. They have refused, to divulge any Policy details, and I am now having to take them, and others to court. They are a bunch of shysters.... be very careful. I am now £600 down, and the machine down, and forced to take all involved to court.
27/12/20 by Simon Gould
I have only had great experiences with parcel monkey - they offer enough information to make the right decision and a tracking system to follow your parcels - I have posted both to UK & overseas
27/12/20 by Patricia Anderson
This is the second time I’ve used the service to transport very valuable and fragile items and it’s been an exceptionally fast and safe service to use both times. Thank you!
27/12/20 by Customer
Easy and worked well
27/12/20 by Customer
Parcelmonkey does a good job and is trustworthy, I use them a lot, and have done so for years and will do so in the future as well!
27/12/20 by Customer
Was a little worried when tracking didn’t show original pick up point but all the other updates showed quickly. Was picked up from Stockport late Monday and delivered to Sydney Australia on the Friday morning. Will definitely use again.
27/12/20 by Kim
Excellent service, fast pickup and great pricing. Thank You
27/12/20 by Linda Phillips
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