We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
So far so good have used this company a few times with no problems since had unresolved issues with damage claim with Parcels to go and vowed never to use them again. Only time will tell, as I believe you can judge a company by how they handle issues that arise .
19/09/20 by Customer
Fantastic, fast service.Easy to get a quote and best price I found.
I have used Parcel monkey twice now, bags and box arrived in less than 7 days and everything was in great condition. I will definitely use this service again!
19/09/20 by Celeste
They sent me a bill for an extra £200 (almost the same as what Id paid for the shipment originally), and despite repeated enquiries they have not told me what the charge was for. Never again.
19/09/20 by Hugo
Excellent service from start to finish as always. Will not use the post office again for parcels!
19/09/20 by Stephanie Williams
Great as always
19/09/20 by Customer
Easy to use but no mention of volumetric weight which is often more than scale weight.Your computer could easily work this out after the dimensions are added.
19/09/20 by peter chapman
Well done.An excellent all round service from pick up to delivery would use every time . Item was large and 25 kilo.Thank you. Regards Ann keep well
19/09/20 by Customer Ann Pordum
Be aware when providing them with your personal payment details ( Debit & Credit Cards). I am currently in a dispute with them and PayPal , regarding an unauthorised payment debit against my card. I have been trying in vain to gain information from both Parcel Monkey & PayPal as to what and why these debits were made and paid without my knowledge and agreement , but with no success or progress from both of them .... ****IN BALANCE THOUGH *** I cannot fault them on the delivery efficiency of their operations having used the "with my knowledge" on many occasions from UK -France -UK
19/09/20 by Willy Donachie
I tried to use parcel monkey to collect a parcel from B781RT for delivery to NR15iNB The parcel still has not been collected in spite of Courier giving times and dates. Absolutely hopeless
19/09/20 by John Mixer
I used this service for three years now , to send to the USA, it’s been very good. I don’t know if it has to do with Covid-19, but my last three packages ( including this one) didn’t track like they did before. However the package arrived when it was supposed to. Prices have gone up but so has the Royal Mail International Standard. Will be using again.
19/09/20 by Customer
As always a prompt and efficient service even in these Covid times!
19/09/20 by Mrs Rosalind Wiggins
Am very disputing about your service we make delivery on 9 of September and today 19 off September but my parcel didn’t done yet and even don’t have call number to ask about my order ????
19/09/20 by Mr Muhammed
Organised a couple of parcels through Parcel Monkey. Much easier than comparing a bunch of different providers individually, and everything happened when expected.
18/09/20 by Customer
Love using parcel monkey, its simple and I love how easy it is to track a parcel
18/09/20 by Sarah Robinson-Dunn
As on the tin.
18/09/20 by bg
Regularly send parcels to daughter in France for their family - esp for our grandson. All is straightforward and very quick. 2 days from uplift to delivery in central France. Amazing.
18/09/20 by Jean Miller
so far so good, much better experience than other parcel comparison companies
18/09/20 by Mr C
Really easy to use - great service, will recommend and use again if I need a courier in the future.
18/09/20 by Mr P
Excellent service! Quicke simple and easy; vell recomendet.
Thanks
18/09/20 by Adam
My parcel was collected on time as arranged, I found the packaging advice very useful. There was a step by step update of the progress from U.K. to Tasmania, although the parcel only took 2 weeks from door to door it seemed to take a long time to leave U.K. on the whole a very easy and not too costly way to send a parcel.
18/09/20 by Sandra
Found me the best price for sending a small parcel to America which arrived at its destination in 6 days. Less than half the price of sending through Royal Mail.
18/09/20 by Customer
Parcel arrived in just under 3 days great service
18/09/20 by Mr R C
Excellent service! Boxes intact, delivery on time, very low price. I will definitely use Parcel Monkey again.
18/09/20 by Anders Rendtorff Klitgaard
perfect service
18/09/20 by JAWWAD
Paid for a five day express service, THIRTY FIVE pounds, paid on the 28th August, package wasnt collected from the post office till the 1st September, then reached India on the 10th September so already overdue to the adresseee, then was just sitting at their depot for 5 days till they decided to then put it through customs on the 15th September, today is the 18th of September and its still sitting in customs a package that weights half a kg, tiny package, parcel monkey are a disgrace, charging people extortionate amounts of money for a service they have no intention of honouring, so my parcel is still now sitting in customs a small package which should have been delivered two weeks ago...disgusting company I urge people to beware of using this company because then when I contact parcel force they tell me I have to deal with parcel monkey as the contract was with them even though they are using parcel force service so trying to get any resolution to parcel monkeys thievery of my money for a service they havent provided is plain and simple the run around.i am going to continue to fight to get my refund from this disgrace of a company BEWARE OF THIS SCAM OF A COMPANY
18/09/20 by Adam Cuttil
My parcel was stolen by courier BRT staff in Italy. Admittedly this isnt Parcel Moneys fault, but they havent been helpful at all in helping us work out what was going on. They didnt raise an investigation to help find the parcel until it had been missing for 4 weeks. And I had to call dpd myself many times to get things moving. The problem with using Parcel Monkey is that when things do go wrong, and you try to contact the courier directly, you are reliant on PM to actually sort everything out. Which they dont seem to have an interest in doing. The parcel was valuable to the recipient and contained some clothes which we were not able to cover with the protection. Hence they arent even trying to help us recover the value of the parcel, even though there was an inside theft and cover up. Pay the extra few £ and go direct with the courier - at least then you can actually speak to them on the phone and get assistance if needed.
18/09/20 by Customer
Fine when it works, but when something goes wrong its a horrible experience. I sent a parcel from the UK to the US, which was inexplicably not delivered from the local US warehouse to the address for 12 days. Parcelmonkey could do nothing to help even though I checked daily, and when the parcel finally arrived they said the recipient had requested a delay (which he had not), stating the courier had told them so but without providing any evidence. They also said they could not compensate me for the terrible service as theyre a price-comparison site. Since theyre the seller of the service they should also be able to provide accompanying customer service.
18/09/20 by Liz
Have used this service before for sending parcels to Australia the service as always has been very good tracking parcel all the way.
18/09/20 by Customer
Excellent tool which functioned perfectly, I will definitely use again.
18/09/20 by Neil Knowles
Prices reasonable, but a very clunky website that had my antivirus throwing up certificate alerts.
18/09/20 by Ian Myers
Easy as a ABC! Cheap and fast service. Will use again
18/09/20 by Customer
Great service
17/09/20 by Chris Burke
Simple and easy process. Only website that done a Saturday service able to track no issues
17/09/20 by Farah
It works, well
17/09/20 by N Ashley
Easy to use website and easy to compare the options. Booking stage is simple to follow and booking confirmations arrive fast.
17/09/20 by Customer
Tried to find couriers for a large package, but there were only a couple and the prices were very high. Tried Parcel Monkey and the same couriers were half the price. Booked, and item was tracked and delivered within 48 hours by parcelforce. So great service from parcelforce and Excellent prices from Parcel Monkey. Fully Recommended. Thanks.
Colin
17/09/20 by Colin Bache
Prompt and reliable service from - this time - Congleton to the south of France at a good price. Excellent all round.
17/09/20 by Sally Fowles
Having used them consistently for months I paid for 2 day international delivery. Parcel collected on the 10th of September. Finally arrived on the 16th after several trips between Jonge and Poitiers.
17/09/20 by Nikki Kiely
excellent service!
17/09/20 by Giulia
Excellent service speedy delivery
17/09/20 by ELIZABETH WELLS
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
