We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Always cheaper than the other websites and easy to use .
05/10/20 by G H
Super from start to finish!
05/10/20 by Jo
Great used before no issues, do what they said they will and keep you informed
05/10/20 by Mrs potts
Superb service in every aspect. Will recommend and use again
05/10/20 by beverley Hey
Very easy to use, they give a good choice of carriers and costs to choose from. I have used them for three deliveries recently and all have gone without any hitches. Will definitely use them again.
05/10/20 by VIVIEN
Absolutely first class service and an excellent price too. Collected Tuesday delivered to the Czech Republic Friday. Tracking so simple to use too. Great and will recommend.
05/10/20 by beverley Hey
Did as requested . Picked up by midday .
Didn’t receive a message with a timed slot though
05/10/20 by Customer
I have nothing to say except the parcel was delivered in perfect condition and on time.
05/10/20 by Customer
First time I have used Parcel Monkey. Would highly recommend !
05/10/20 by H Mcdonald
Excellent t service as ever, from parcel monkey. Great site, easy to use, effective and economical too. No hesitation in recommending them
05/10/20 by Ashley Jarvis
Great service, quick and easy to use.
05/10/20 by Andrew
Easy to use website, parcel picked up when they said, so good service.
05/10/20 by Customer
Overall good . Parcel sent to Australia with insured value of £900,used golf gear. Was held up at customs even though pro-forma invoice was attached and additional tax was requested because value was more than Aud500. This was payable before release of parcel. Luckily my grandson sorted out in Perth by saying value was less than 500AUD. Could be worth advising customers of this before insuring as tax & admin added up to sizeable amount. Speed of delivery good except for holdup by customs.
05/10/20 by Mr Martin
I would give five stars EXCEPT that I am trying to send TWO parcels to different addresses today. I added another parcel with weight and dimensions on the first screen.Then I filled in the details for the first parcel and was asked for .... NOTHING about the second parcel! Just twice the price, please confirm booking, Well no of course, have to stop and start again. Otherwise very good, I save 50% on Parcel Force website prices to ship to the US.
05/10/20 by Customer
Easy website very please with price definitely recommend thank you ????
05/10/20 by Doreena Taylor
Always reliable and excellent at sorting out any problems that arise on international deliveries. Very competitive.
05/10/20 by Geraldine Morton-haworth
I paid for a 5-7 day international package delivery with collection from my address. Nobody showed up for 2 days & no message was sent to let me know the status. After making 2 complaints, the package got picked up on 3rd day. Then, the tracking link kept saying that DPD is still waiting to receive the paperwork & package for the next 7 days, with no change in status. I had to raise this with ParcelMonkey 3 times during the week & they couldnt give me any information about the status of the package. Turns out, it did reach the correct destination within 5-7 days after pick-up, but no thanks to ParcelMonkey. Extremely poor service. I will definitely just pay extra and send directly via proper courier services next time, so I am not left waiting & worrying for the next 10 days.
05/10/20 by PT
Excellent service and a good price.
05/10/20 by Robert
Usually this service is very good but when there is a problem it can be hard to get any help.
05/10/20 by Maggie Harding
Great service!!
05/10/20 by E Crawley
Delivery from Scotland to Australia, great service as I seny quite a large package 6kg+. Arrived there sooner than expected. The package was collected from my door step and delivered straight to my brothers signature and all from their side.
05/10/20 by Customer
Good & fast, with competitive pricing
05/10/20 by Customer
Great prices and easy to use
05/10/20 by michaeldcr
Awesome service, as always.
05/10/20 by Customer
Quick easy and efficient- exactly what service you need
04/10/20 by Customer
Really good service. Fast and safe. Quick and cheap.
04/10/20 by Customer
no problem, all was fantastic!!
04/10/20 by Lucy
Booked Sunday evening, collected Monday morning and delivered Tuesday morning. Great service. Didnt realise how easy it would be to send all my sons stuff to him at university.
04/10/20 by kates4321
Very easy to use and my parcel was collected and delivered perfectly
04/10/20 by Kate Ayres
Parcels arrived intact in France. Great service, great prices ????
04/10/20 by Lois Palmer
First rate service with parcel arriving in Denmark 48 hours after collection.
04/10/20 by Roger Miles
Cheaper than any other company, quick and safe!
Recommended!
04/10/20 by Julia
The parcel was shipped to Italy and was well packed. They had obviously had a great game of football with it as it arrived with box intact but had been thrown around and dropped as there was internal damage to the amp from shick loadings. Not good enough.
04/10/20 by Keith Smith
I am completely happy with the service.
04/10/20 by Customer
Parcel to France very fast. Unfortunately I sent parcel to USA recipient informed me a few days later. They had thrown the outer packing away. I put in claim and asked for address to send photo but never got a reply. Will not be using parcel monkey to send to USA.
04/10/20 by Customer
Excellent service. Still amazed at how quickly it was delivered from the south to the far north of England.
04/10/20 by Customer
Great service
04/10/20 by Stanley
Very pleased, reasonably priced, very quick service
04/10/20 by Miss Sophie Pritchett
Parcel Monkey is always the first place I head for when I want to send a parcel. This time was no exception. My parcel to France was collected promptly, communication about its progress was good and delivery was smooth. Price was best I could find online. What more could anyone want?
03/10/20 by Marian Pearson
Sent a package to Greece
Helpful search for the cheapest price
03/10/20 by Guest
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