We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Parcel was sent from kent to another address in kent before delivery box was damaged box then sent to southampton and ive had to pay £12 to have item sent back to me BROKEN There is no communication no help you just have to just deal with it absolute JOKE
06/10/20 by Emma Donovan
Very fast service posted on Monday in UK arrived in Netherlands on Wednesday. Easy process
06/10/20 by Customer Happy Mum
Good parcel company, very competitive pricing, have been using them for years
06/10/20 by Charles
Excellent as usual
06/10/20 by Customer
Don’t do it ........I only pressed 1 star as the -5 star is missing use dpd or the companies that they use anyway .....parcel monkey are the middle men and they have no real customer service If you go direct to who they use you are more covered and a better customer service they have so far taken my money and now want more as I dropped the parcel off 8 miles away and now they want me to collect the in delivered parcel 45 miles away .......please please please don’t use parcel monkey !!!!!!
06/10/20 by darren buckfield
NEVER USE THIS COMPANY! BE CAREFUL AS THEIR PROHIBITED ITEMS LIST IS UNBELIEVABLY LONG AND GIVES THEM A GET-OUT CLAUSE FOR ALMOST ANYTHING- UTTER SHIZEN PROFITEERING SERVICE
06/10/20 by James
Sent two parcels to different parts of the world...USA and Singapore..Picked up Thursday and one arrived in Singapore Monday, USA Tuesday......absolutely brilliant. Packages completely in tact, no hassle great friendly service, worth it’s weight in gold. Thank you.
06/10/20 by Dianne
I have mixed feelings. The customer services of parcel monkey are not bad at all. Website very easy to use,prices good and chat answered quickly,problem resolved... HOWEVER, my parcel was not collected by DHL on Friday,the only day of the week when I can be home for a collection. I now have to wait until this Friday for a pick up. The reason why I didnt go with the post office was that I wanted a quicker delivery service,and I paid a premium for this, thinking it would get collected in the day I paid for. Now it would have been faster as well as cheaper to go with the post!! Who would have thought?!
06/10/20 by mrs n clarke-siegel
Parcel delivered 1 day late (72 hours)
06/10/20 by Customer
Excellent Service & Friendly Staff
06/10/20 by NEWTON
Excellent service
06/10/20 by Customer
The shipment was easy to book. It was picked in time the following day and within 5 days it was in Zambia. The price was awesome, great savings. Overall I am very happy.
05/10/20 by Andy K
Parcel monkey are cheaper than going direct with a lot of companies, My parcel was over £20 to be delivered by parcel force incl insurance. The parcel was taken to an incorrect address by parcel force luckily they refused delivery & I hate to think what would have happened had they accepted & it would have been shown as delivered as I would have lost a parcel costing nearly £500. It never went to the correct address & instead was returned to parcel monkeys return dept. 9 days later after nudging customer services several times returns finally contacted me offering 3 choices. Collect from Southampton several hundreds of miles away, destruction of my parcel or pay a further £25 for the item to be returned to me. I had pleaded with customer services to please send it to the address it was booked in the same address that was on the label to no avail. Tomorrow will be 13 days since I sent the parcel & I should be receiving it back via DPD. It’s 2 weeks almost since the person paid me for this item & I have to send it straight out to them costing more money. The person could ask for the money back anytime. Had I gone direct to a courier I wouldn’t have had a choice of my parcel being destroyed or having to pay for return of my item. It’s been a very stressful experience for me making me feel unwell & also stress & inconvenience for the buyer who’s still waiting.
05/10/20 by Mrs FJ
Excellent service!!!!
05/10/20 by Customer
Simple to use and the job gets donr
05/10/20 by Customer
Good service would use again.
05/10/20 by Carolyn Thow
I’ve used parcel monkey a few times now to ensure I get a competitive price, I’ve always found them great, easy to use and would definitely recommend them highly
05/10/20 by Customer
Always cheaper than the other websites and easy to use .
05/10/20 by G H
Super from start to finish!
05/10/20 by Jo
Great used before no issues, do what they said they will and keep you informed
05/10/20 by Mrs potts
Superb service in every aspect. Will recommend and use again
05/10/20 by beverley Hey
Very easy to use, they give a good choice of carriers and costs to choose from. I have used them for three deliveries recently and all have gone without any hitches. Will definitely use them again.
05/10/20 by VIVIEN
Absolutely first class service and an excellent price too. Collected Tuesday delivered to the Czech Republic Friday. Tracking so simple to use too. Great and will recommend.
05/10/20 by beverley Hey
Did as requested . Picked up by midday .
Didn’t receive a message with a timed slot though
05/10/20 by Customer
I have nothing to say except the parcel was delivered in perfect condition and on time.
05/10/20 by Customer
First time I have used Parcel Monkey. Would highly recommend !
05/10/20 by H Mcdonald
Excellent t service as ever, from parcel monkey. Great site, easy to use, effective and economical too. No hesitation in recommending them
05/10/20 by Ashley Jarvis
Great service, quick and easy to use.
05/10/20 by Andrew
Easy to use website, parcel picked up when they said, so good service.
05/10/20 by Customer
Overall good . Parcel sent to Australia with insured value of £900,used golf gear. Was held up at customs even though pro-forma invoice was attached and additional tax was requested because value was more than Aud500. This was payable before release of parcel. Luckily my grandson sorted out in Perth by saying value was less than 500AUD. Could be worth advising customers of this before insuring as tax & admin added up to sizeable amount. Speed of delivery good except for holdup by customs.
05/10/20 by Mr Martin
I would give five stars EXCEPT that I am trying to send TWO parcels to different addresses today. I added another parcel with weight and dimensions on the first screen.Then I filled in the details for the first parcel and was asked for .... NOTHING about the second parcel! Just twice the price, please confirm booking, Well no of course, have to stop and start again. Otherwise very good, I save 50% on Parcel Force website prices to ship to the US.
05/10/20 by Customer
Easy website very please with price definitely recommend thank you ????
05/10/20 by Doreena Taylor
Always reliable and excellent at sorting out any problems that arise on international deliveries. Very competitive.
05/10/20 by Geraldine Morton-haworth
I paid for a 5-7 day international package delivery with collection from my address. Nobody showed up for 2 days & no message was sent to let me know the status. After making 2 complaints, the package got picked up on 3rd day. Then, the tracking link kept saying that DPD is still waiting to receive the paperwork & package for the next 7 days, with no change in status. I had to raise this with ParcelMonkey 3 times during the week & they couldnt give me any information about the status of the package. Turns out, it did reach the correct destination within 5-7 days after pick-up, but no thanks to ParcelMonkey. Extremely poor service. I will definitely just pay extra and send directly via proper courier services next time, so I am not left waiting & worrying for the next 10 days.
05/10/20 by PT
Excellent service and a good price.
05/10/20 by Robert
Usually this service is very good but when there is a problem it can be hard to get any help.
05/10/20 by Maggie Harding
Great service!!
05/10/20 by E Crawley
Delivery from Scotland to Australia, great service as I seny quite a large package 6kg+. Arrived there sooner than expected. The package was collected from my door step and delivered straight to my brothers signature and all from their side.
05/10/20 by Customer
Good & fast, with competitive pricing
05/10/20 by Customer
Great prices and easy to use
05/10/20 by michaeldcr
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