We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
used Parcelmonkey to find the cheapest way to send an important parcel with maximum confidence that it would arrive safely. I have had bad experiences with some companies (the very cheap ones) and steer clear of them.
25/09/20 by Ian Vincent
Great idea and great service
25/09/20 by Customer
Absolutely wonderful service ! I had all my shopping sent to my sister in law. She boxed it up and sent me the measurements and weight . I did the orders and they were collected by a lovely gentleman the following day . On a flight that evening and in Brunei 4 days later !!!
25/09/20 by Mrs S Collicutt
Used a couple of times, no issues and would continue to use again.
25/09/20 by Customer
Always a faster and a good service! Thanks for the Excellent service during this last five years!
25/09/20 by José Catarino
Was online to write a scathing review of one of your competitors, and realised I should say some nice things about you. Having used your service several times, I cannot fault it.
I cannot say how good your customer service is, because I have never had to use it. Send parcel, pay, parcel delivered.
Keep it simple, keep it good. Keep up the good work parcel monkeys!
25/09/20 by Roddy Conlon
Very efficient service (48 Hour) collected promptly and delivered on time.
24/09/20 by Mr Troke
Good job as always
24/09/20 by Customer g payne
Im not happy with the service because Ive posted my parcel on 14/09/20 and until today my parcel din not arrived to destiny. Ive been told that it would take 5 days to arrive to the country destiny.
24/09/20 by Customer
Excellent service will definitely be using you again
24/09/20 by Customer
After years of trying to get the logistics sorted for sending out goods, along comes parcel monkey and solves all my problems in one hit. I can highly recommend this company ????????????
24/09/20 by Customer
Used this company twice and have had extra charges levied on me twice. The first time I ignored it, but was extremely accurate on the second parcel to Dubai to avoid any extra charges. Air Express didn’t arrive within the specified time of which I paid for. Company isn’t responsible for customs holding which is understandable albeit frustrating. I have queried the extra charge this time around and was told to send a photograph of the parcel showing the correct labelling and with a measuring tape alongside?? I’m sorry I don’t have that information. I stupidly thought when I signed the declaration that was sufficient. Somebody is profiteering somewhere and it’s not the customer.
24/09/20 by Biddie
Picked up and delivered on time. Quick and efficient service.
24/09/20 by Customer
It was meant to be next day delivery but it was three days later
24/09/20 by Customer
Worked well - easy to place order and print labels etc. Unfortunately some of the plastic plates in the delivery arrived broken. I suspect this would be due to the carrier used rather than Parcel Monkey themselves. Would have needed some serious rough handling.
24/09/20 by stephen
always good choice of services to choose from.
24/09/20 by Nancy
Easy to sort out and done without a hitch
24/09/20 by Customer
excellent service
24/09/20 by A Beard
Super quick and easy to deal with
24/09/20 by BH
Great value way of sending parcels internationally.
24/09/20 by Customer D Turner
Good price and good service
24/09/20 by Customer
Fantastic service, excellent value, easy, fast and simple, thank you
24/09/20 by Anna Morris
Pleased with the service. Website is very user friendly and fast
24/09/20 by Shelagh
Rescheduled my collection 3 times after the courier did not appear on my door and in the end I had to cancel the collection
24/09/20 by Customer
Excellent service
24/09/20 by Customer
Great online facility to select your best postal service option. Highly recommended ????????
24/09/20 by Ian Chase
why am I being asked to review the service when it has not been carried through? my luggage is still where it was supposed to be collected from, and there has been a complete lack of communication (wherein I wasnt even informed when my luggage was returned). I want to cancel the service and want a refund, please advise me on the same.
24/09/20 by Customer
Simple and effective.
23/09/20 by Garry Samett
It is my first time to send a parcel overseas and I was worried that it goes missing on the way. However, the dpd were very efficient and came collect it from my place & delivered it promptly. It took one day longer than expected but I planned ahead & made sure to have enough time just in case.
23/09/20 by Customer
Very good service.
Would fully recommend
23/09/20 by Customer
efficient.....fair priced ....
23/09/20 by Mark Nicholson
Pay for a collection for today stay all day at home waiting ask them whats happening answer from them "was re-booked for tomorrow" if I pay a collection for one day its because I want on this day so agree to re-book for next week finish the chat talk and receive a message from DPD that was re-booked for tomorrow, its my first time using parcel monkey and will be my last one. In the end sorted directly with DPD
23/09/20 by Daniel Ferreira
Always use, its easy & affordable
23/09/20 by cbren
everything went fine, thank you
23/09/20 by Jood Gough
Excellent service. Collection easily arranged at a very good price.
23/09/20 by Customer
Very quick and easy and SO MUCH cheaper!
23/09/20 by Eileen
Very efficient and reasonably priced. Will be using you again this week.
23/09/20 by Cherry Holley
Easy to use and I was able to select the best option and print out the postage labels. I dropped off at post office and my parcel arrived really quickly at its destination.
23/09/20 by Lorna Fraser
Bad service, sent a birthday card for my nephew to Australia from the UK and it didnt arrive on time.
23/09/20 by Herminder Kaur
Easy to use and very reliable. I always use this comparison site now, as I find it better and simpler than others.
23/09/20 by Nina Young
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