We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Parcel was not delivered on 3 occasions before the recipient complained to me directly. He then had to contact ParcelForce and arrange for it to be delivered. Might be ParcelForce who have let you down but I wont be using ParcelMonkey again as a result.
14/10/20 by Luke Simmons
Delivered to Sweden from the UK at a reasonable cost and timescale, however communication on the delivery was sketchy
14/10/20 by cathy
Great delivery price to Spain
With choice of different companies
14/10/20 by Steven Turner
I sent an extremely large and heavy parcel from the UK to Germany. The company picked up the parcel from my house (no one could barely lift!) and it was in Germany within a couple of days! Incredible service and the price was amazing! If I would of went through the Royal Mail it would have been extortionate! Highly recommend and will always be using this company from now on!
14/10/20 by ChloeBee
Excellent website - allowed us to input various sizes/weights to get the best provider to send from Northern Ireland to the Republic of Ireland.
It ended up being Parcel Force and it was delivered in less than 48hrs.
We printed the label at home and dropped it off at the post office next morning and it arrived the following evening - no issues
14/10/20 by Jennie Brennan
great value first class service
14/10/20 by Customer
Nobody came to pick up the package .
14/10/20 by Customer
Amazing so quick and efficient, I wish i discovered this site sooner.. Thank you
14/10/20 by Sarah grace
Great service as usual! Many thanks
14/10/20 by Kelly Myers
Always great rates and reliable service. Don’t know why I never used this service from the beginning of time.
13/10/20 by Customer
Very clear on how your parcel gets delivered very happy with this service
13/10/20 by Miss l gray
The first part of the experience was fine. The package was picked up by a really nice young man. It is the whole tracking lets you down. I try to track the parcel and there is no new entry on your tracking system since the 9.10.2020. I have no idea where the parcel is now
13/10/20 by Karen hussain
Very easy to use website. Good choice of couriers. Good prices
13/10/20 by Jean
GOOD EASY SERVICE CONVEINIENT
13/10/20 by Gerald Edwards
The rate is more about the DPD service. The parcel has been pick up late from local shop than planning. After that the tracking is only available at UK and no more information about the parcel way abroad. Also the parcel has been not delivery or not delivery on time, but I cant find any information. The Parcel Monkey chat was not useful at all. Week later still waiting for any update.
13/10/20 by Elwira
The service and delivery was quick. Paperwork a little difficult to complete.
I did worry as I received a notification that the parcel had been delivered and it wasnt there I arranged to have it delivered. Then I worried. A photo was sent with a message to confirm delivery. However this was to the depot. I think this should be explained better so we know it will be collected again. Delivery was 2 days before scheduled delivered so happy with that.
13/10/20 by Joanne Mulholland
Good service
13/10/20 by Customer
Happy customer
Item delivered on time
Recipient Happy
All as expected
Good service
13/10/20 by Griffs-Scooters
Shocking incompetent service. ParcelMonkey failed to commission Courier to collect so I had to re-book which delayed delivery for 3 days. 7 Days later and my box is still in a Courier distribution Centre. Never Again!
13/10/20 by Colin Young
Rubbish, no courier turned up to collect the parcel
13/10/20 by Customer
Parcel Monkey UK should carefully select couriers. My parcel was picked up by DX,the worst experience ever! The man was extremely rude,gave me unfilled and unsigned paperwork,left some rubbish at my doors,and throw my parcel into van! The tracking link did not work,and finally my parcel from UK to Ireland took them almost week!
13/10/20 by Customer
Easy web site, lovely drivers...no hassle.....and prompt delivery. What more could you want??? Highly recommend for all your deliveries. I am happy to know my delivery goes from door to door securely.
13/10/20 by Janet Olivia Cox
Parcel delivered to wrong address. Had to pay extra for redirection - which never happened. Now refusing to refund. Customer service confused and rubbish. AVOID - I will never use this company again. Used Royal Mail special delivery in the end. still struggling to get refunded.
13/10/20 by Customer
Easy to use sensibly priced and no concerns
13/10/20 by Simon Edwards
I organised a collection through parcel monkey for Monday 12th, no one came! I chased and had to re-organise for the 13th, no one came, I chased again only to be told the 3rd party courier had not responded to their request for another collection on the 13th which is why no one came, so 2 days of sitting at home and now I am being told it will be the 14th and in the meantime I have goods sat here waiting to be returned, absolutely shocking service and one I will not be repeating
13/10/20 by Melissa Simons
Easy service to use - especially as I had a large-ish heavy parcel. I had tried other services who were less than helpful,
The parcel was collected on time and it was easy to track. Delivery was great too. No issues. Would recommend.
13/10/20 by KAREN JOSEPH
Very poor service, paid for same day collection which didn’t happen, customer service was poor and could even offer a partial refund as the service then changed to a next day pick up. Avoid if possible
13/10/20 by Harry
My parcel went missing value of £100.00 , i have raised query i did had very quick response until i have provided all needed proof , after that all correspond had stopped even i been chasing them few days now. Would not recommend to use this company, i am not sure what happens now , i will have to raise complaint .
13/10/20 by Irida Zutautiene
Excellent and speedy service
Cannot fault it
Thank you
13/10/20 by Ray kendall
Easy to order, turned up on time and delivered parcel safely.
13/10/20 by Customer
Excellent speedy service as usual.
13/10/20 by John and Marilyn Grayson
Amazing quick and easy!
13/10/20 by Ashleigh
Quick pickup and delivery. Very impressive and reasonable postage compared to other couriers. Best part is the package was picked from home. Great service!
13/10/20 by Gideon
great price picked from my door when they sid and delivered on time!!!!!!
12/10/20 by Customer steve bullock
Sent a parcel to the USA via Parcel
Force booked though Parcel Monkey, great service however was a little disappointed that I got a quote, charged postage to my client only to find when
I booked the service I had been quoted for, the price had increased by another £17 once the dimensions of my parcel were entered, at which point I couldn’t increase the postage quote charged to my client ????
12/10/20 by Cornish Coastal Collections
Found the cheapest price quickly, and cheaper than going direct to the chosen courier
12/10/20 by Mr Fraser Lindsay
Quick and easy x Thank you
12/10/20 by KasiaL
Great service- cheaper than anyone else, and very efficient!
From leaving it at the post office, to delivery in France, 4 days!
12/10/20 by Julie D
Did what it said on the tin and more. Large 20 kg Parcel, very well packed but full of china and marked fragile. All arrived in one piece, very impressed. Thank you.
12/10/20 by Customer
I place an order for a rolled-up king size bed to be returned to a seller but your Parcelforce courier refused to pick it up saying it was too big though it has been rolled up
12/10/20 by T Adesanya
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