We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Fantastic service. Was delivered in 3 days (Central Europe). Great communication all the way. Well done, Parcel Monkey & DPD!
03/10/20 by Jo Davis
spot on service once again
03/10/20 by Phil E
Very good. Thank you
03/10/20 by Mr. Valeriu Grosu
Saves time trying to find a suitable courier whenever its needed! Excellent Service!
03/10/20 by Brendan F
Great and easy to use.
Thank you
03/10/20 by David Spicer
Scam company, I was waiting all day for a driver to collect, no sign of driver. Avoid at all cost.
03/10/20 by Customer
Delighted at how easy it was to send the parcel. Will definitely use again
03/10/20 by SANDRA L
Had to return a PC monitor from Cardiff to Italy. Parcel Monkey made the whole thing very easy and efficient and kept me advised throughout the process.
03/10/20 by Robin Sharpe
Super service and very quick
03/10/20 by Ann Jones
Quick, easy, efficient and value for money. Ill use again.
03/10/20 by Rhonda Lloyd
I tried paying for collection service, the transaction came up as declined but they still debited my bank account. I got in touch and sent a copy of my statement showing the transaction going out, and they simply wrote back to say it was never taken at their end. Complete fraudulent activity. I would avoid at all costs.
03/10/20 by Gavin Mackay
As usual , brilliant ????
03/10/20 by Michael Kellett
Absolutely useless, they lost my £2000 worth parcel and even though i provided a receipt and a replacing estimate for the item, i only got £500 back, leaving me £1500 out of pocket... Avoid at all cost!
03/10/20 by shootgun
Excellent service quick and saved me at least £5 on my overseas parcel delivery
03/10/20 by Gill and Fiona
good sevice
efficient
03/10/20 by Customer
Parcel Monkey ????????The best for me thank you
03/10/20 by Customer
Booked for 2 parcels to be collected by parcel force didnt turn up rebooked the collection still didnt turn up. Whats the point booking through parcel monkey if you cant get the courier to collect the parcels.
02/10/20 by Customer
arrived always on time, excellent, simple to use and reliable
02/10/20 by Customer
Easy process, quick, reliable service.
02/10/20 by Customer
Got a great value 24hr delivery deal and the parcel was delivered in less than that period!
02/10/20 by Carol
Parcel picked up on time to go to Italy and delivered within time stated.
02/10/20 by Linda Wright
Easy process to use Parcel Monkey to return an item.
02/10/20 by Customer
Our parcel arrived super quick and was a lot cheap than if we had gone through the delivery service themselves. Will. Be using parcel monkey again for sure!
02/10/20 by Customer
Quick and efficient. Thank you
02/10/20 by Customer
Fast shipping
02/10/20 by Customer
Really easy to use website with lots of choice. Good tracking available on the ParcelForce website. Dropped at my local post office on a Friday (could have had it collected for an extra £1) and it arrived in Poland on Wednesday afternoon and at a much better price than on the ParcelForce website. Second time using Parcel Monkey and I wouldnt hesitate to use them in the future. I will certainly be sending all my Christmas parcels using their service
02/10/20 by Kate
I’ve used Parcel Monkey on a few occasions for deliveries from U.K. to France after a horrendous experience with MyHermes (who disposed of my parcel). I am glad to have found a courier who is efficient and trustworthy. My latest parcel arrived in France from the U.K. in just two days - most impressive.
For anyone wanting a reliable international courier, I would highly recommend the DPD option from Parcel Monkey. Good price and fast delivery!!
02/10/20 by Hilary
Good very good and so far we haven’t lost anything or had any damage so thanks very much parcel monkey
02/10/20 by Customer
Had a message to say they was picking my parcel up between 11.08-12.08 waited in all day and nothing rang customer service who said on the computer it said someone had come for pick up at 3pm and the parcel wasn’t ready at 3pm I was on my front talking to my neighbour who’s husband works for Courier what I want to know if they came to my house and attempted to pick my parcel up why wasn’t a card given to me or posted through my letterbox
02/10/20 by Customer
Good value for money
02/10/20 by Fabio
This is new age parcel service to the "T" - no hidden costs, great communication and while the delivery said it would take two days, it was actually 3, in the grander scheme, it was all fine. Excellent value for money and the best recommendation, Ill be using them from now on!
02/10/20 by Clearly happy
Amazing service from start to finish . Thoroughly recommend you use this company.
02/10/20 by louise pitt
First time I used Parcelmonkey to send a long parcel. The booking process was straightforward. I would have given 5* but the company didn’t collect on the day which was stated and said that they were unable to collect from our house. Odd that, since March this year, I’ve only been out the house 5 times and I was certainly here on the collection day. Why did they not just own up and say they didn’t collect it rather than blame me?
02/10/20 by Algenon
I was very pleased with the service from Parcel Monkey, they gave us a good range of options for sending our parcel. Thank you!
02/10/20 by Mrs. A
fast and very easy to use
02/10/20 by eliisabete vicente
The service was cost effective when compared to other service providers and the fact that the package was sent and tracked through DHL made it even more trustworthy. Package arrived in good shape and the tracking was phenomenal. Would definitely recommend this service to others.
02/10/20 by Customer
I requested samples from Taiwan and sent my supplier the despatch paperwork on Monday. Surprised to receive the package from Taiwan to Inverness on Thursday. Very quick.
02/10/20 by Donald MacKenzie
Arrived on time.
02/10/20 by Customer
What fantastic service , parcel picked up by DPD 16:00 on Friday , driver was prompt and very poilte. Parcel arrived in Bahrain on the following Tuesday ...WOW what service !
02/10/20 by Adrian Webb
Easy to use, fair prices and prompt collection and delivery, will definitely use again. Excellent
02/10/20 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
