We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,675 reviews.
Always a fast and reliable service
20/09/20 by Gary Huckerby
Found this site on the Google when looking for courier prices for a parcel. Simple and easy to use process of comparing and purchasing a courier service. I choose parcelforce as it was easier to just drop at my local post office - massive saving! It was £10 cheaper through parcel monkey!!
20/09/20 by Tom
Easy, inexpensive, quick.
20/09/20 by Customer
Always does the job
20/09/20 by Angela Fraser
Excellent service many thanks
19/09/20 by Customer
Great service, easy to book, good value for money. Only downside is the threat of an automatic £60 debit card surcharge for a volumetric breach, the details of which are missing
19/09/20 by arnold crunge
Great service
19/09/20 by Raphael Kelaty
Very good and hassle free way to send parcels.
I would recommend to anyone.
19/09/20 by Alec Sipka
Fast and trustable.
19/09/20 by Eli Pinneterre
as always spot
19/09/20 by Phil E
Excellent Service. Parcel arrived today at destination in USA, 7 days in total.
19/09/20 by Paul
Excellent service
19/09/20 by D.Brocklesby
Weights used to level an additional charge
19/09/20 by N Bright
My first time with Parcel Monkey, but their website was very easy to use, and I was able to select my carrier, create my account and print my label smoothly and quickly and get my parcel on its way the same day. I was given a delivery estimate of 4 to 5 days, which I thought was ambitious as the parcel was going overseas, but I then tracked it using the link on Parcel Monkey’s website and could see that yes my parcel reached its destination within 4 days! Great service.
19/09/20 by Catherine
My parcel still has not been picked up. No one rang the bell and I waited in for 2 whole days. My address is Flat 3/1
19/09/20 by Customer
Easy process and delivered on time, what more can you ask
19/09/20 by Customers j. miscandlon
Chose Parcel Monkey solely on the recommendations I saw online - and I wasnt disappointed! I sent a small parcel to Lusaka, Zambia and the service was excellent from start to finish. It was collected from my home in time, and was on a flight to Zambia by the next evening. The parcel was delivered intact to the receiving address. I intend to use Parcel Monkey in future and, based on this experience, have no hesitation in recommending them. Thank you!
19/09/20 by Maistergee
So far so good have used this company a few times with no problems since had unresolved issues with damage claim with Parcels to go and vowed never to use them again. Only time will tell, as I believe you can judge a company by how they handle issues that arise .
19/09/20 by Customer
Fantastic, fast service.Easy to get a quote and best price I found.
I have used Parcel monkey twice now, bags and box arrived in less than 7 days and everything was in great condition. I will definitely use this service again!
19/09/20 by Celeste
They sent me a bill for an extra £200 (almost the same as what Id paid for the shipment originally), and despite repeated enquiries they have not told me what the charge was for. Never again.
19/09/20 by Hugo
Excellent service from start to finish as always. Will not use the post office again for parcels!
19/09/20 by Stephanie Williams
Great as always
19/09/20 by Customer
Easy to use but no mention of volumetric weight which is often more than scale weight.Your computer could easily work this out after the dimensions are added.
19/09/20 by peter chapman
Well done.An excellent all round service from pick up to delivery would use every time . Item was large and 25 kilo.Thank you. Regards Ann keep well
19/09/20 by Customer Ann Pordum
Be aware when providing them with your personal payment details ( Debit & Credit Cards). I am currently in a dispute with them and PayPal , regarding an unauthorised payment debit against my card. I have been trying in vain to gain information from both Parcel Monkey & PayPal as to what and why these debits were made and paid without my knowledge and agreement , but with no success or progress from both of them .... ****IN BALANCE THOUGH *** I cannot fault them on the delivery efficiency of their operations having used the "with my knowledge" on many occasions from UK -France -UK
19/09/20 by Willy Donachie
I tried to use parcel monkey to collect a parcel from B781RT for delivery to NR15iNB The parcel still has not been collected in spite of Courier giving times and dates. Absolutely hopeless
19/09/20 by John Mixer
I used this service for three years now , to send to the USA, it’s been very good. I don’t know if it has to do with Covid-19, but my last three packages ( including this one) didn’t track like they did before. However the package arrived when it was supposed to. Prices have gone up but so has the Royal Mail International Standard. Will be using again.
19/09/20 by Customer
As always a prompt and efficient service even in these Covid times!
19/09/20 by Mrs Rosalind Wiggins
Am very disputing about your service we make delivery on 9 of September and today 19 off September but my parcel didn’t done yet and even don’t have call number to ask about my order ????
19/09/20 by Mr Muhammed
Organised a couple of parcels through Parcel Monkey. Much easier than comparing a bunch of different providers individually, and everything happened when expected.
18/09/20 by Customer
Love using parcel monkey, its simple and I love how easy it is to track a parcel
18/09/20 by Sarah Robinson-Dunn
As on the tin.
18/09/20 by bg
Regularly send parcels to daughter in France for their family - esp for our grandson. All is straightforward and very quick. 2 days from uplift to delivery in central France. Amazing.
18/09/20 by Jean Miller
so far so good, much better experience than other parcel comparison companies
18/09/20 by Mr C
Really easy to use - great service, will recommend and use again if I need a courier in the future.
18/09/20 by Mr P
Excellent service! Quicke simple and easy; vell recomendet.
Thanks
18/09/20 by Adam
My parcel was collected on time as arranged, I found the packaging advice very useful. There was a step by step update of the progress from U.K. to Tasmania, although the parcel only took 2 weeks from door to door it seemed to take a long time to leave U.K. on the whole a very easy and not too costly way to send a parcel.
18/09/20 by Sandra
Found me the best price for sending a small parcel to America which arrived at its destination in 6 days. Less than half the price of sending through Royal Mail.
18/09/20 by Customer
Parcel arrived in just under 3 days great service
18/09/20 by Mr R C
Excellent service! Boxes intact, delivery on time, very low price. I will definitely use Parcel Monkey again.
18/09/20 by Anders Rendtorff Klitgaard
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