We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Customer service is terrible when trying to sort a missing parcel. Don’t read the email thread and look at images you supply and then try to say that you dropped off the incorrect parcel. 2 weeks after expected delivery date they are still asking the same info that was supplied to them on day one. Ok when it works but when things go wrong they don’t want to resolve. Used them lots over the years but won’t be again after this
08/09/20 by Customer
Spot on service
08/09/20 by Janet
I used you to send a parcel to the Usa using the DPD Pickup express service which cost over £29 and was supposed to get there in 2-4 days. I delivered it to a pickup point in Edinburgh on 1st September and it is now the 8th and on checking the tracking it says my item is coming back to me! Whats happening?
08/09/20 by Customer
Excellent, as ever!
Parcel was collected in the UK on Friday afternoon / evening and was here in a fairly remote area of Greece by Wednesday ... you said 3 - 5 days, and 3 - 5 days it was!
08/09/20 by Customer
I sent stuff back to Amazon via DHL
08/09/20 by Customer
Was promised a two day delivery to Germany via Parcelforce, 8 days later its still at the "international hub" in the UK...
08/09/20 by Rebecca Martin
It all worked perfectly
08/09/20 by Customer
I had brilliant service, Friendly and professional, I would recommend Parcel Monkeys UK to all my friends.
08/09/20 by Carmine
Good site, quick to book parcels. No complaints whatsoever.
08/09/20 by Customer James B in Devon UK
Used parcel monkey for the first time to send 21kilos from uk to sweden. Selected dpd service. Parcel monkey site easy to use. The very large parcel within the limits was collected from my door within 48 hours by dpd. The parcel was tracked by automatic text messages to the recipient throughout it s journey.
Arrived uk to sweden within 72hours to local pick up point. Then delivered to the door when requested. Excellent service - will use again!! Recommended service Thanks parcel monkey and DPD. A value for money service too
08/09/20 by Thomas
Paid almost £15 for next day pick up and delivery . Did not get picked up had to drive 7 miles to drop off shop to get it there to customer. Very disappointed
08/09/20 by Sweets
Brilliant service. Had to post a baby carrier urgently to my son, you made it very easy. Good instructions and on time.
Will definitely use this service again. He was impressed!
08/09/20 by Customer
No any update by tracking number since Friday (4 days).
08/09/20 by Kaspars Kursitis
This is I have to say was a really good experience.
The advice and support was excellent from all the staff I had occasion to deal with.
Will happily ???? do more More business with them and would certainly recommend to anyone.
Don
08/09/20 by DON
Really bad, item was returned to me by the courier as they said they could not ship a decorative non working vintage Zippo lighter to Japan, they then refused to refund the shipping cost and the insurance I paid which was over £50. A complete bunch of con artists, avoid them, just go direct with Parcelforce who would have refunded me most of the money. BEWARE
08/09/20 by richard
Makes my life easier!
08/09/20 by Relton
The more I use Parcel Monkey UK, the more confident I feel about sending my parcels safely in the UK and overseas. The prices are very competitive too. Thank you.
08/09/20 by Sally B
QUICK INEXPENSIVE AND EASY TO USE
08/09/20 by Customer
All perfect. No problems
08/09/20 by Victor
Very good service.
08/09/20 by Jessie
I have recommended parcel monkey to many people , I could never complain about there service or price they have always fastsbeen brilliant.
08/09/20 by Eleanor Mckinnon
Parcel collected and delivered as arranged
08/09/20 by Claire
To be honest, At first I was reluctant to use Parcel Monkey because of the huge price difference with the original carrier but at the end my package delivered to Istanbul just about 3 days and I am very happy about it.
08/09/20 by Suat Atac
One star is pushing it . Paid a hundred pounds and the selected company has failed to collect now on three promised days . Parcel monkey offered no explanation and appears to have no customer service expecting to wing it with auto responses despite requests for calls back and simple answers to simple questions . Next Day service = 6 days so far, no service
07/09/20 by richard
Easy, great price, can’t fault you guys!
07/09/20 by Customer
Little bit expensive
07/09/20 by Lucia Gmitterova
A1 in every way
07/09/20 by Steve Welton
All fine, until something goes wrong, when you will be left high and dry with no timely means of contact, not even a chat service. No sense of urgency to resolve issues or any real sense of customer service. Buy cheap, buy twice.
07/09/20 by Tim
First time used as I normally send to Canada through Royal mail. I have to say I was very impressed with how easy it was. More importantly I dropped off at the post office on the Tuesday morning and my son received on the Friday. Excellent service and I would definitely recommend, although they have set the bar high so I hope that level of service continues.
07/09/20 by Kim Clarke
Prompt, professional fast and reliable. Best, automatic tracking system.
07/09/20 by Customer
Very fast and efficient service
07/09/20 by Elwyn
They shipped a parcel with wrong details, put senders contact details instead of receivers so courier couldnt contact the customer and deliver the parcel. After parcel was returned they offered to dispose of it. Our support tickets get standard bot replies which make no sense whatsoever and not a single assistant actually answered any queries we raised. Definately dont recommend to use their service.
07/09/20 by Bitstore.tech
Shocking customer service, there is no contact number and they were useless when an oven I posted got lost. It took over a month to locate my oven which I paid next day delivery for and I had to go directly to the courier as Parcel Monkey were no help at all
07/09/20 by Holly Moyler
Great price and service highly recommend
07/09/20 by Sev Mehmet
Excellent. Thanks for a very good service.
07/09/20 by Mr Hudson
Parcel Monkey is very reliable, efficient and the website is easy to navigate.
07/09/20 by Klaudia Crilly
Easy, fast simple service
07/09/20 by ky moynihan
Excellent service, arrived a day earlier than it was supposed to which was exactly what I wanted! thank you!
07/09/20 by Customer
Delivered as promised on time
07/09/20 by Stuart Edge
Terrible service. My parcel returned to a supplier in original carton on 24 hour service through DX. Heavy so pricey to send, paid extra cover because high value. It arrived after 5 days, carton split open. Looked like it had been dropped, dragged. I lost £39 off my refund from the supplier. PM refused claim against insurance, ignored written letter of complaint and follow up email. Dont expect fair service from Parcel Monkey is my advice.
07/09/20 by BobD
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