We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Prompt pick up and delivery, reasonably priced. Definitely use again.
07/09/20 by Customer
Good service as described and very professional
07/09/20 by Dimi
Price was good. Everything ran smoothly and parcel arrived within 2 weeks (UK to Australia). All good, will use again.
07/09/20 by DST
Very good service with dpd via Parcel Monkey. After being messed around by Parcel force and having my parcel returned, i was very wary about sending my parcel again to Germany. My sister who had sent a parcel to hk via this site said she had good service and it was cheap. ... it really was!! I originally sent the parcel via parcel force which cost me over £50 (which i am still trying to get a refund for as they failed to deliver even though the recipient was in and the address was correct). dpd Via Parcel monkey the same parcel was a little over £20. ... and it got there quickly and safely. Very impressed with the service... quick and efficient. Courier even came to collect it whereas i had to go to the post office to send via parcel force. Would def recommend Parcel Monkey!
06/09/20 by Customer
Great price Great service highly recommend
06/09/20 by Derek Fairminer
Great service. Parcel arrived intact and on time.
06/09/20 by Customer
Our parcel was picked from our home in Nottingham and delivered to Bucharest in the six days promised. We are impressed and delighted about the service from Parcel Force. Thank you. Will use you again
06/09/20 by Elizabeth Walters
Item (bike) was picked up on time by the courier from my address, it then seemed to spend many days moving around depots in the uk, finally it made it to Greece on the day it should have been delivered, all in all it was about 4 days late and the notification of it delivery I had was that it was in Athens, not the delivery location, although it wasn’t in Athens but had actually been delivered to the correct location a day or so before.
Communication needs to be improved and the timings.
However, my bike was delivered in the same condition as when it was collected, so that’s great. Thank you.
06/09/20 by Ed Jones
Highly recommend Great service
06/09/20 by Lindy
Great easy service. Large parcel to its destination in Spain in less than a week.
Very satisfied!
06/09/20 by Gary
Good prices, easy to book
06/09/20 by ma
Great price. Great service. Speedy delivery
06/09/20 by Terry Bennett
Brilliant service as ever. Parcel collected lunchtime Tuesday and arrived in France on Thursday morning.
06/09/20 by Customer dawn
Fair price and good for insurance. Courier was fine and parcel collected and delivered on time. I found it difficult to use the PM tracking code with links not working.
06/09/20 by Customer Jo
Parcel delayed, much cheaper going through dpd instead of parcel monkey, paid for 2 day delivery and its been over a week and has still not arrived.
06/09/20 by April Donald
good on collection, but your after care is non existent. i sent you an email over a week ago, and have still not received a reply.
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06/09/20 by Robert Jones
Excellet never had a problem,
Parcels from UK to Germany in 2 days!
From UK to Poland - 3 days.
Parcelmonkey very recommended guys
06/09/20 by Customer
Parcel still not been delivered. Been over a week for a 2 to 3 day delivery and still no sign. Hugely disappointing as this had a birthday gift in it.
06/09/20 by JT
No help what so ever when a delivery goes wrong. obstructive and completely useless.
06/09/20 by Andy Pennington
Great service and easy transaction
06/09/20 by Customer
I use a few other companies for lighter and lower value parcels but this is still the best value for heavier 2-20Kg parcels with higher levels of insurance / compensation required. Labels are not quite available instantly hence 4 stars.
06/09/20 by Stuart
Quick service and safe
06/09/20 by M Ehthisham Anwar
First class from the start to the finish they picked on the day I booked and I the parcel was delivered no problems would highly recommend ????????????????
06/09/20 by Geraldine
Try to send parcel to India of 50 pound in India customs charge was 17 pounds and rest 33 pounds was been Charged by the courier company Courier and I posted my parcel through air parcel I have no idea why it’s gone through Courier
05/09/20 by MR DEEPESH DUBEY
Poo when it goes wrong, pointless paying for extra cover might aswell cross ya fingers, pooer than poo
05/09/20 by Customer
The parcel was picked up on time and delivered as promised. Very competitive prices and I will use again vey soon.
05/09/20 by Carl Smith
As usual a concise, easy and reliable postal service.
05/09/20 by Ali sharpe
As the title states - missed collection, failed cancellation and no refund confirmation. I booked a Courier collection through PM. PM didnt communicate any delays. They then failed to cancel as requested and havent confirmed whether a refund is being processed. They havent replied to any messages for a few days.
05/09/20 by Chris
Excellent service
05/09/20 by Judy Goosen
Great service, collected on time and delivered on time. Wouldnt hesitate to use again.
05/09/20 by Rachel Tilley
I used Parcel Monkey for the first time a d it was fantastic. The parcel was collected and delivered on time. THANK YOU.
05/09/20 by Mrs Hebberd
Excellent service
05/09/20 by Customer
Great service much cheaper than the competition.
05/09/20 by Andy
Could not fault Parcel Monkey for anything. They did everything they had promised to do. It was all very efficient. The only problem was that, during our parcel’s journey to Australia, two glasses - a birthday present for our daughter-in-law - we’re broken.
05/09/20 by Colin Malam
Great service.Always use parcel monkey.
05/09/20 by Customer
They didn’t declare my items as personal effects, so I have to pay customs for my used clothes
05/09/20 by Customer
One again this was a perfect service for me. London UK to Italy. They picked things up from my house and delivered on time 4 days later at a really cheap cost
05/09/20 by Customer
Easy to obtain an excellent quote, Tracking of delivery is excellent
05/09/20 by Mr Arthur Nicholls
Perfect timing
04/09/20 by Julita
First class delivery once again
04/09/20 by gillian williams
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